I reserved a truck days in advance. Called daily to make sure everything was good to go. Each time I called they messed up the time on the reservation. When it was finally the day to pick up the truck I called to verify, they didn't have one available at the time I needed. They said I was supposed to pick it up earlier (which was. Not the time I reserved it). Ended up calling multiple times with 20-30+ minutes waiting on hold to get told sorry we can't help you, or getting hung up on multiple times. After 4 hours on hold I finally got a truck in the next city over which costed me more money in gas and mileage. Very unprofessional and shitty service all together.Daniel W.
Customer Reviews for Folsom Dam Auto Repair
(Distribuidor de U-Haul del vecindario)
Folsom, CA 95630
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 12 p. m.
- Sáb.: 8 a. m. - 11:30 a. m.
- Dom.: cerrado
- 7/28/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very poor customer service - seemed to have bothered the gentlemen for the 3 minutes of his time we took to return the truck.Mary A.
Use a lot with better markings notifying a qualifying U-Haul drop off site. Current location lacks any signage for UHaul and looks like an abandoned truck repair lot. Nobody was in office when I arrived at 3:15pm local time. Eventually a man came out and was helpful to complete the return, very talkative actually. But the return lot should have an obvious U-Haul return signage.PAUL S.
Garbage customer phoneline service, a problem shouldn't require a 2 hour hold time. Owner of store that leases them helped us when he saw us waiting outside. Garbage customer line.Jacob L.