Customer Reviews for FM 2854 Mini Storage
(U-Haul Neighborhood Dealer)

377 reviews

2000 FM 2854   Conroe, TX 77304

(936) 242-0326

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4:45 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(936) 242-0326

2000 FM 2854
Conroe, TX 77304

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4:45 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Elan Crane 
Rating:
5.0

Great, friendly service!

Dana Hones 
Rating:
5.0

Customer did not leave a comment.

Bryan Lewis 
Rating:
4.0

Customer did not leave a comment.

Traci McCaskill 
Rating:
5.0

Thank you Christina for your kind and great generosity. You are great and excellent person to do business with. Much appreciated!

Abubakr Shaheen 
Rating:
5.0

Nice and courteous. Everything went smoothly.

James Zipperer 
Rating:
5.0

The lady at the desk as AMAZING. She was so kind and accommodating. She made my experience easy and was super friendly.....and even talked to my dog. Thanks for the greattttt customer service.

KIMBERLY RYAN 
Rating:
5.0

Customer did not leave a comment.

Thomas Klinger 
Rating:
5.0

Customer did not leave a comment.

Romildo de Souza dourado 
Rating:
3.0

Great service!

greg diehl 
Rating:
5.0

The lady that works there I didn't get her name was EXCELLENT if I ever know someone who needs a Uhaul in our area I will be sending them to her.

Ursulandress Edwards 
Rating:
5.0

Nothing to report because everything was perfect!

Sharon Calvert 
Rating:
3.0

Disclose that your trucks HAVE to be brought back to same pickup location. I've never used a uhaul where I could just drop off wherever.

Minette Olin 
Rating:
5.0

Easy in and out

SHARON CARROLL 
Rating:
5.0

Wonderful experience! Super nice!

Brenton Jones 
Rating:
5.0

I go to this facility every time I need a uhaul rental. Wuick Friendly and Very Helpful!! Thank you

JACOB BREWSTER 
Rating:
5.0

The lady working at this location was kind and helpful. It was an easy process.

BRIAN WRIGHT 
Rating:
5.0

No improvement needed at this time. I received great customer service. Everything was quick and no problems occurred.

Vanessa Burnett 
Rating:
3.0

Location was locked and no personnel around. Had to leave the vehicle in the grass outside the location gates. Lastly, the truck leaked water badly into the cab onto me while while driving in a heavy rainfall for about 6-8 mins.

michael collins 
Rating:
5.0

You sis a fantastic job on the spot thank u so mucb

kerri rasco 
Rating:
5.0

The pickup and drop off were the simplest transactions I have ever done when renting from U-Haul. The owner was friendly and helpful. I would say keep up the good work.

Jason Palmi 
Rating:
5.0

Customer did not leave a comment.

Rukayat Fligg 
Rating:
4.0

Customer did not leave a comment.

Dominic Farrow 
Rating:
4.0

The uhaul was extremely dirty especially in the cargo. Dirt and mud all over it. I had to take over an hour of my moving day to clean that up before able to load it.

Sebastien Castellanos 
Rating:
5.0

Customer did not leave a comment.

WILLIAM FULLER 
Rating:
5.0

By far the bestest Uhaul experience I've ever had!!!!!! What GREAT service!!! Thank you!!!

Kimberly Bainter 
Rating:
5.0

Customer did not leave a comment.

Jayson Dullas 
Rating:
1.0

Refund me a reasonable amount of money. Implement a better service system so people aren’t getting SCREWED for leaving California.

Patrick Black 
Rating:
5.0

Both locations extremely helpful and accommodating

Crystal Widom 
Rating:
5.0

Customer did not leave a comment.

Ashlee Daugherty 
Rating:
5.0

Great location friendly and helpful staff. Will definitely use this location for my U-Haul and trailer needs.

Shane Snider 
Rating:
5.0

Great service. A very pleasant experience

Joseph Fowles 
Rating:
4.0

Customer did not leave a comment.

James Diamantides 
Rating:
5.0

Customer did not leave a comment.

Allison Torres 
Rating:
5.0

Customer did not leave a comment.

JAMES HUGGINS 
Rating:
5.0

Fantastic location and great customer service

Jason Merritt 
Rating:
5.0

Great smile and personality greets you as you drive in. The rental was ready and hooked up and off I went.

Steven Whitaker 
Rating:
5.0

Customer did not leave a comment.

Jason Stevens 
Rating:
5.0

Customer did not leave a comment.

Romaine Smith 
Rating:
5.0

Customer did not leave a comment.

Tim Neuman 
Rating:
5.0

Customer did not leave a comment.

JAMES HUGGINS 
Rating:
4.0

Providing the reservation information through drop off, rather than making me call, wait on hold for 40 minutes to confirm I had the right location for after hours drop off.

Christina Seeger 
Rating:
3.0

Customer did not leave a comment.

Richard Neumann 
Rating:
5.0

Customer did not leave a comment.

RYAN CERAR 
Rating:
1.0

Refused to take equipment and was told that delivery location was changed without any notification. No call, no text and no email. I showed up to drop it off and was told they wouldn’t take it until they called uhaul.

Stephen Goodfellow 
Rating:
5.0

this location is my go-to spot for auto transports! great lady!

JAMES HUGGINS 
Rating:
5.0

Customer did not leave a comment.

Mark Reiter 
Rating:
5.0

Service at this location was very friendly and helpful. 10/10 recommend.

Eric Travis 
Rating:
3.0

Customer did not leave a comment.

Craig Bean 
Rating:
5.0

The sales representative was great. She called me directly to help with pickup (I had to come Houston to find one). She waited for me to arrive and was quick once I arrived. Great experience.

ANTONIO GARZA 
Rating:
5.0

Customer did not leave a comment.

Robert Walker 
Rating:
5.0

Customer did not leave a comment.

CRAIG WILSON 
Rating:
5.0

Customer did not leave a comment.

Matthew RONSMAN 
Rating:
5.0

Receptionist was extremely nice and accommodating! I don’t recall her name but made sure I had everything I needed.

Christopher Taylor 
Rating:
5.0

Customer did not leave a comment.

justin timmons 
Rating:
3.0

It would be nice to have air conditioning for an 8 hr drive. Air conditioner would blow cold for 5 minutes and then blow hot, on top of that it was 100+ degrees outside not a comfortable ride at ALL! Had to make extra stops so I wouldn’t get heat exhaustion. And the the oil light came on as well. What a great experience!

Matthew Chambers 
Rating:
5.0

The lady there was very nice and helpful.

Daqing Nie 
Rating:
5.0

Very friendly and helpful .

Gregory Foster 
Rating:
5.0

Customer did not leave a comment.

Kimberly Kanarr 
Rating:
5.0

Customer did not leave a comment.

Curtis Singleton 
Rating:
3.0

The lady running the location was nice and helpful.... but directions to the location caused me to almost get stuck due to no entrance for the truck or to tow dolly into the facility. The lady running the site mentioned this problem for a lot of customers returning equipment. Why isn't it fixed??

PHILIP VEENEMAN 
Rating:
3.0

Customer did not leave a comment.

Quinyse Fowler 
Rating:
5.0

The lady at the office shown great customer service and kindness

MOSES SIMS 
Rating:
3.0

Customer did not leave a comment.

MICHAEL HOGUE 
Rating:
5.0

Best location I have ever rented from! The transaction was easy and the owner was a pleasure to work with. Also, the newer truck drove like a dream!

Hayden Crockett 
Rating:
5.0

Customer did not leave a comment.

Roger Ormiston 
Rating:
5.0

Customer did not leave a comment.

Boqiang Weng 
Rating:
5.0

Customer did not leave a comment.

Catlin Sessom 
Rating:
5.0

Cannot say much cause I drop the truck after hours

Silvano Escobedo 
Rating:
3.0

Customer did not leave a comment.

David Ritter 
Rating:
5.0

Customer did not leave a comment.

Charles Buchanan 
Rating:
5.0

Christina did a wonderful job as we returned the equipment and gave good advice as we figured out what our next alternatives were. Thanks!

Kathy Harline 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SMYTH 
Rating:
5.0

Best experience. Absolutely will recommend in the future.

REBECCA CARY 
Rating:
5.0

Customer did not leave a comment.

PAULA MCKNIGHT 
Rating:
5.0

Customer service was above and beyond , kind, very friendly, professional and respectful.

Riquel Neal 
Rating:
5.0

Customer did not leave a comment.

CALVIN IVERS 
Rating:
5.0

Customer did not leave a comment.

SUSAN WHELIHAN 
Rating:
4.0

Customer did not leave a comment.

Don Meyers 
Rating:
5.0

Customer did not leave a comment.

Dana Atkins 
Rating:
5.0

This was painless process at this time I have no suggestions for improvement.

MICAH DUBOSE 
Rating:
5.0

Love the staff she is absolutely amazing!

Diana Rowell 
Rating:
5.0

Perfect service and availability

ANTHONY SAULO 
Rating:
4.0

The only thing we didn't check was the running lights. And they didn't work. That was my only problem. I used the 4 way flashers after dark, so it wasn't a big problem.

RONALD DALE MONTGOMERY 
Rating:
5.0

Great service, great people!

JAMES FINLEY 
Rating:
5.0

The lady working at this location was extremely helpful. If she did not know the answer, she would find the answer. Highly recommend this location for great customer service.

DOUGLAS MICHAEL LAWRENCE 
Rating:
5.0

N/A-Excellent customer experience.

John Gough 
Rating:
5.0

The lady met with us the day we got back. She was very courteous and very professional. She made the return very easy to do.

Dawn Lynn 
Rating:
5.0

This location is behind a gate, so it is highly recommended to not use the u-haul self check in process.

Zachary Garrett 
Rating:
5.0

The young lady was extremely helpful and hot me in and out quick.

JOHN AVERY 
Rating:
4.0

Customer did not leave a comment.

JAMES KELLEY 
Rating:
5.0

Awesome customer service!

KURT SOUKUP 
Rating:
4.0

Customer did not leave a comment.

John Robison 
Rating:
5.0

Customer did not leave a comment.

dixie turner 
Rating:
4.0

Customer did not leave a comment.

ANDREW RIEGER 
Rating:
5.0

Customer did not leave a comment.

COURTNEY BELOSTRINO 
Rating:
5.0

Christina was very polite, refreshingly attentive, & more than happy to help from the very moment my wife & I arrived. Kindly, she gave clear & precise direction on the return process which made the whole experience "stress-free". If you are looking to go with U-Haul, I would highly recommend trusting her with all of your rental & return needs.

KYLE CAMERON 
Rating:
5.0

Customer did not leave a comment.

LARRY FORE 
Rating:
1.0

Ensure customers have code access to Uhaul vehicles that are behind locked coded gates. It would be a bonus if you had customer service friendly employees that weren’t rude and aggressive. I didn’t appreciate being threatened and locked out of the gate twice (rented/returned) in the hot Texas sun, This employee is very awful at this location. It is very clear she hates helping customers. This should be the last place anyone rents a Uhaul from. Horrible would be an understatement.

Dawn Jackson 
Rating:
3.0

Customer did not leave a comment.

JOSHUA FARLEY 
No reviews have been submitted for this location.

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