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Elan Crane
Customer Reviews for FM 2854 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great, friendly service!
Dana HonesThank you Christina for your kind and great generosity. You are great and excellent person to do business with. Much appreciated!
Abubakr ShaheenNice and courteous. Everything went smoothly.
James ZippererThe lady at the desk as AMAZING. She was so kind and accommodating. She made my experience easy and was super friendly.....and even talked to my dog. Thanks for the greattttt customer service.
KIMBERLY RYANGreat service!
greg diehlThe lady that works there I didn't get her name was EXCELLENT if I ever know someone who needs a Uhaul in our area I will be sending them to her.
Ursulandress EdwardsNothing to report because everything was perfect!
Sharon CalvertDisclose that your trucks HAVE to be brought back to same pickup location. I've never used a uhaul where I could just drop off wherever.
Minette OlinEasy in and out
SHARON CARROLLWonderful experience! Super nice!
Brenton JonesI go to this facility every time I need a uhaul rental. Wuick Friendly and Very Helpful!! Thank you
JACOB BREWSTERThe lady working at this location was kind and helpful. It was an easy process.
BRIAN WRIGHTNo improvement needed at this time. I received great customer service. Everything was quick and no problems occurred.
Vanessa BurnettLocation was locked and no personnel around. Had to leave the vehicle in the grass outside the location gates. Lastly, the truck leaked water badly into the cab onto me while while driving in a heavy rainfall for about 6-8 mins.
michael collinsYou sis a fantastic job on the spot thank u so mucb
kerri rascoThe pickup and drop off were the simplest transactions I have ever done when renting from U-Haul. The owner was friendly and helpful. I would say keep up the good work.
Jason PalmiThe uhaul was extremely dirty especially in the cargo. Dirt and mud all over it. I had to take over an hour of my moving day to clean that up before able to load it.
Sebastien CastellanosBy far the bestest Uhaul experience I've ever had!!!!!! What GREAT service!!! Thank you!!!
Kimberly BainterRefund me a reasonable amount of money. Implement a better service system so people aren’t getting SCREWED for leaving California.
Patrick BlackBoth locations extremely helpful and accommodating
Crystal WidomGreat location friendly and helpful staff. Will definitely use this location for my U-Haul and trailer needs.
Shane SniderGreat service. A very pleasant experience
Joseph FowlesFantastic location and great customer service
Jason MerrittGreat smile and personality greets you as you drive in. The rental was ready and hooked up and off I went.
Steven WhitakerProviding the reservation information through drop off, rather than making me call, wait on hold for 40 minutes to confirm I had the right location for after hours drop off.
Christina SeegerRefused to take equipment and was told that delivery location was changed without any notification. No call, no text and no email. I showed up to drop it off and was told they wouldn’t take it until they called uhaul.
Stephen Goodfellowthis location is my go-to spot for auto transports! great lady!
JAMES HUGGINSService at this location was very friendly and helpful. 10/10 recommend.
Eric TravisThe sales representative was great. She called me directly to help with pickup (I had to come Houston to find one). She waited for me to arrive and was quick once I arrived. Great experience.
ANTONIO GARZAReceptionist was extremely nice and accommodating! I don’t recall her name but made sure I had everything I needed.
Christopher TaylorIt would be nice to have air conditioning for an 8 hr drive. Air conditioner would blow cold for 5 minutes and then blow hot, on top of that it was 100+ degrees outside not a comfortable ride at ALL! Had to make extra stops so I wouldn’t get heat exhaustion. And the the oil light came on as well. What a great experience!
Matthew ChambersThe lady there was very nice and helpful.
Daqing NieVery friendly and helpful .
Gregory FosterThe lady running the location was nice and helpful.... but directions to the location caused me to almost get stuck due to no entrance for the truck or to tow dolly into the facility. The lady running the site mentioned this problem for a lot of customers returning equipment. Why isn't it fixed??
PHILIP VEENEMANThe lady at the office shown great customer service and kindness
MOSES SIMSBest location I have ever rented from! The transaction was easy and the owner was a pleasure to work with. Also, the newer truck drove like a dream!
Hayden CrockettCannot say much cause I drop the truck after hours
Silvano EscobedoChristina did a wonderful job as we returned the equipment and gave good advice as we figured out what our next alternatives were. Thanks!
Kathy HarlineBest experience. Absolutely will recommend in the future.
REBECCA CARYCustomer service was above and beyond , kind, very friendly, professional and respectful.
Riquel NealThis was painless process at this time I have no suggestions for improvement.
MICAH DUBOSELove the staff she is absolutely amazing!
Diana RowellPerfect service and availability
ANTHONY SAULOThe only thing we didn't check was the running lights. And they didn't work. That was my only problem. I used the 4 way flashers after dark, so it wasn't a big problem.
RONALD DALE MONTGOMERYGreat service, great people!
JAMES FINLEYThe lady working at this location was extremely helpful. If she did not know the answer, she would find the answer. Highly recommend this location for great customer service.
DOUGLAS MICHAEL LAWRENCEN/A-Excellent customer experience.
John GoughThe lady met with us the day we got back. She was very courteous and very professional. She made the return very easy to do.
Dawn LynnThis location is behind a gate, so it is highly recommended to not use the u-haul self check in process.
Zachary GarrettThe young lady was extremely helpful and hot me in and out quick.
JOHN AVERYAwesome customer service!
KURT SOUKUPChristina was very polite, refreshingly attentive, & more than happy to help from the very moment my wife & I arrived. Kindly, she gave clear & precise direction on the return process which made the whole experience "stress-free". If you are looking to go with U-Haul, I would highly recommend trusting her with all of your rental & return needs.
KYLE CAMERONEnsure customers have code access to Uhaul vehicles that are behind locked coded gates. It would be a bonus if you had customer service friendly employees that weren’t rude and aggressive. I didn’t appreciate being threatened and locked out of the gate twice (rented/returned) in the hot Texas sun, This employee is very awful at this location. It is very clear she hates helping customers. This should be the last place anyone rents a Uhaul from. Horrible would be an understatement.
Dawn Jackson