I was assessed a $50 cleaning fee for a clean truckAndrew S.
Customer Reviews for FLX Auto Group LLC
(Distribuidor de U-Haul del vecindario)
Canandaigua, NY 14424
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 11:30 a. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Price per mile is way too high. Equipment was good. Service was good. Cost was ridiculous.Dominic C.
A tire went flat on the trip. Turns out it the rubber burst at a plug used to fix a previous flat. Using repaired tires is very poor form I say. I don't know whose fault this is - the pickup location?John H.
The truck was okay, but it was definitely well used. rode very roughly and everything felt "loose". At 55 mph the mirrors shook so hard you couldn't see out of them.Kevin F.
El cliente no dejó un comentario.Ann D.
The unit I was given came off the hitch ball on my car. It was damaged and I was unable to use it. I was not able to take another unit, yet I was charged for the rental anyways.Kevin S.
Please notify customer of equipment changes. I reserved a 26 footer but received a 20 footer. All worked out but a heads up would have been nice.Joseph S.
Friendly and quick service .. one day rental, worked out perfectly for us ... and they're local! Huge Thx!JOHN S.
El cliente no dejó un comentario.samuel C.
This is my favorite dealer. He always has good equipment and he is close to the house. I enjoy my conversations and everybody is super friendly. He has great dogs at the shop as well!Adam F.
Respond back with confirmation when rental date comes near.Barbara G.
Everything went smoothlyRandall N.
I got charged for a furniture dolly and furniture pads despite not having the dolly and not using the pads (I'm actually not sure if they were in there or not). I wrote this prior to being charged and still got charged. Super frustrating.David A.
I will never rent a U-Haul again it would of been cheaper to just rent a car without the ridiculous feesBreanna B.
We use this anytime we need a big truck. Great folks!!Victoria N.
Dave, the owner, was very friendly, accommodating, and professional. He helped me through the process and explained everything thoroughly. I wouldn't hesitate to return to this location.Perry P.
Of course I don't recall his name at this moment. But I had a chance to sit and speak with the owner. Very nice conversation. We are in the same line of work. I definitely recommend this location to rent your U-Haul equipment or RV service. He is one of the best dealers I have come across so far.Adam F.
Wi fi connect did not allow me to sign in for pick up.williard D.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.Larry W.
everything was wonderful.....thank you.Donna B.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.Jason B.
El cliente no dejó un comentario.Edward G.
Love the location, LOVE THE STAFF!!Dennis B.
El cliente no dejó un comentario.John Q.
The regional office can interfere less in the process. Local office was very responsive.Mike J.
El cliente no dejó un comentario.Scott M.
great customer service and very helpful.Damion W.
Great service and the entire process was simpleRobin D.
Great Service !!Jeff O.
Let customers know they have 90 minutes from time uhaul item is available to pick it up.CRAIG M.
Seems like cup holders are always grimy with uhaul rentals. Emphasis on giving attention to that area would really help. I also had to drive 2 hours round trip for my truck and could only get it after 10:30, so I had half a day to pack a 26' truck. No compensation offered.Andrew L.
Price was fair. Good service. The person that helped us was very professional in every way. I would use them again.Bruce W.
I would have appreciated more notice that my trailer wasn't available anywhere near where I had reserved it. I had to drive 20 miles away to a location that opened an hour later. It really altered my schedule. The trailer I got was damaged when I picked up, so I hope there's no issues with U-Haul claiming it was me. The clerk told me that it was the person before me but due to lack of other trailers she out it back into service for me.Rory D.
This location makes placing an order easy - Other locations in the area are terrible - It shouldn't be complicated- This location is wonderful- I've used them more than onceMARYMARGARET D.
El cliente no dejó un comentario.DANA H.
El cliente no dejó un comentario.ALLISON C.
Need more helpKeith J.
Open on SundayThomas P.
El cliente no dejó un comentario.Larry B.
El cliente no dejó un comentario.Keith L.
1) Returning the rental after hours requires you to login to uhaul from your phone while you are at the return location so that your phones GPS location confirms that you have returned it to the correct location. You cannot complete the online return if you do not do this while still at the return location. This results in additional charges and in my case an hour and half call with uhaul customer service. Uhaul is fixing the issue but the hour and a half of on hold time negatively impacted my schedule. Please let your customers know that they need to go through the online return process before leaving the return location. 2) There is a $20 charge for returns made after hours. It is clearly listed at the end of the contract however I missed it and no one told me. Hours vary by location and as I found out can change based on individual holiday preferences and do not follow a consistent standard. Check the specific locations operating hours for your timeframe. 3) My reservation was made weeks in advance for a Friday pickup however I received a phone call on Thursday afternoon telling me that my pickup location changed to a location 30 miles from where I reserved to rental and that the new location would be open for only one hour on the Friday scheduled pickup day. I had to leave work on Thursday and adjust my entire schedule to pickup the rental a day early which is another factor to being charged extra which resulted in having to contact uhaul customer support which contributed to the hour and half call. 4) other than the messy logistics the equipment portion of the rental experience was great, the equipment worked perfectly and the people at the rental location were great, and uhaul said they have initiated a refund for the incorrect overcharges, hopefully this happens.Scott R.
This location was fine and it served the purpose of picking up a truck. The self sign-in process was easy and straight forward. We had paid for some equipment but it was not in the truck when we picked it up and we did not get the equipment because we picked the truck up before business hours.Charles M.
El cliente no dejó un comentario.shante-ann L.
I was suppose to do pick up truck on line with my phone. I spent over an hour trying to figure out the links which kept me going in a circle. i almost canceled but when i called the office the man said they would be in the office so i was able to do pickup person-to-person. The man agreed that they had trouble w the links before. So They need to fix their links or not make phone pickup an option.JACQUELINE P.
But this survey is not asking how UHaul big office in regards to scheduling and app. We made our reservation with FLX Auto Group. But UHaul would call and schedule out rental at other locations for pick up. Second with the app and checking in the process took 30mins. We were told by UHaul we would receive the pass code box for the keys and be on our way. I will not be using Uhaul again but FLX Auto Group were awesome and patient with this very difficult process created by UHaul. I will rent from Penske from now on.jason D.
El cliente no dejó un comentario.DENNISJ M.
I returned the truck with a full tank of gas. I picked it up with 7/8 of a tank.eric S.
El cliente no dejó un comentario.devin S.
El cliente no dejó un comentario.James H.
Very friendly and helpful employee!Teresa B.
El cliente no dejó un comentario.Amie R.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Michael J.
Rental pickup and drop off was quick and easy, truck was clean and ready to go. Will definitely use this location again!Judy G.
Copy them for all your locationsGREGORYCHARLES M.
El cliente no dejó un comentario.Scott K.
Very nice ðŸ‘ and no problem going right in and picking it up same day.Sara R.
El cliente no dejó un comentario.Gregory N.
Great! Thxdavid W.
Clean the truck out. When I got in there was spilled coffee or something all over the visor and ceiling. Other then that there was nothing wrong. Just strongly suggest ya give the trucks a good wipe down.Melissa W.
El cliente no dejó un comentario.Bristol U.
Parking lot held so much water... mud holes every where.. Our luck to move on a day with significant rain. The facility is run down outside and made it an awful experience... to get keys, etc.. while being soaked.Suzonne W.
El cliente no dejó un comentario.Randall N.
Not sure about the next customer, but I should be reimbursed for my overdraft feesJulie H.
Great serviceJEFFREYF W.
El cliente no dejó un comentario.ERICX M.
El cliente no dejó un comentario.ADAMHARRISON S.
El cliente no dejó un comentario.CAROLINEBARNUM D.
El cliente no dejó un comentario.Sky F.
El cliente no dejó un comentario.Stanley K.
El cliente no dejó un comentario.rob M.
I hope it was a mistake but I was charged an extra 117 dollars that I did not sign for in my contract. If this error isn't corrected with 24 hours I will be suing you for lost work wages plus the 117$. That was literally my gas money. Now I can't make it to work. Thanks I will never do business with you con artist again. I will see you in court.Andy O.
Great staff! Knowledgeable and accommodating!david W.
El cliente no dejó un comentario.Stanley K.
Nothing....excellent and friendly pick up experience!STEVEN H.
El cliente no dejó un comentario.Shannon N.
keep up the good service!david W.
Great customer service. They were polite and respectful. Very bright and cheerfulJames M.
El cliente no dejó un comentario.Steve T.
El cliente no dejó un comentario.SHEILAJEANNE H.
El cliente no dejó un comentario.KEVINLEE C.
El cliente no dejó un comentario.Roger S.
The lady that helped us was pleasant and she has a sweet dog as co-worker.Gabriel M.
Everything was ready and in the truck when I pulled up. Woman at the front desk was very polite and courteous.Mary B.
El cliente no dejó un comentario.scott F.
El cliente no dejó un comentario.KEVINLEE C.
El cliente no dejó un comentario.MARKALLEN H.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Mark A.
Would have been nice if we got the size truck we made the reservation for. This cost us extra time and money. You could send us text or email advising us that requested truck was not available instead of us finding out that out when we arrived.MICHAELSTEPHEN J.
I rented a truck for Habitat for Humanity of Ontario County and when we returned the truck no one was able to process our payment without sales tax even though we had a tax exempt form. We were told we had to do this through a corporate account. We do not have to rent a truck often enough to set up a corporate account so it was disappointing that you couldn't accommodate our request at the counter.John H.
Only would recommend for daytime. Parking lot was very darkHeather H.
El cliente no dejó un comentario.James L.
The floor of the loading bed had dried mud on it.THEODORE G.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.Shelia J.
El cliente no dejó un comentario.Kaitlyn O.
Mostly not happy with U-haul as I had to drive an extra 25 miles to pick up truck from Purceville location.. was told gas was 5/8 tank and then was charged $7.50 for gas at this return place even though I drove extra 25 miles to bring truck to my house originally and still returned with 5/8 tank. ... should have given me a rebate!!!Donald D.