Comentarios del cliente para FLX Auto Group LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de FLX Auto Group LLC

Grado total:

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Chhap L. en

Grado:

good man take care all you need.

Thomas M. en

Grado:

El cliente no dejó un comentario.

Helen K. en

Grado:

El cliente no dejó un comentario.

Richard J. en

Grado:

I received prompt service when the truck would not start at a gas station after refilling for return. The steering wheel had positioned itself to prevent the key from turning.

Jaime S. en

Grado:

El cliente no dejó un comentario.

Daniel K. en

Grado:

El cliente no dejó un comentario.

Nichole M. en

Grado:

El cliente no dejó un comentario.

Maurice A. en

Grado:

It was all good....nothing to suggest. MAGA

Kimberly W. en

Grado:

El cliente no dejó un comentario.

JAMES G. en

Grado:

Nothing. The truck was just what we needed and we had no problems. The check out process eas pleasant and efficient.

Paul D. en

Grado:

Very accommodating site - friendly and helpful The manager would have met me after hours if needed. Was given his mobile number to contact him if needed I appreciate that very much

Keith O. en

Grado:

El cliente no dejó un comentario.

DaShawn K. en

Grado:

I live in Syracuse had to travel from Syracuse to Canandaigua to pick up truck and trailer when I made reservation for pick up at Erie Blvd location over a month in advance to be called 24 hrs before pick up date that’s there was not a 20 feet truck and trailer not available basically take it or leave it type of attitude I was given from your representative which made it a inconvenience for me and my family on my moving date that type of service is unacceptable. I had no choice. That was not right and I did not get a discount once I reached my destination i was inconvenience again had to return the truck at a further distance from my new home when there was a uhaul store around the corner from my house changing more money for mileage very poor service and unprofessional for a large nation wide service. Not happy with your service.

Velma C. en

Grado:

No recommendations. We were advised of the damage to the truck before we drove it off the lot. The representative was very nice.

Linda S. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

Put a crank down jack on your trailers! It is totally ridiculous that this poor guy had to physically pick up the tongue of the trailer and then hold it while I back up and get under it, which luckily I got in the right position on the first try. There has to be a better way. They must make a crank jack that is strong enough to hold up to the rigors of your rentals. Plus, the worst part is that I dropped the trailer off at a different establishment after they closed, around 5:30, which is fine in terms of self checking out the trailer using my phone, but the complaint I have is that I had no choice but to pick that trailer tongue up my self, which is the heaviest thing I've lifted in years, and I build houses and lift things for a living. Please put crank jacks on your bigger trailers, at least. Lifting over 100 pounds should not be part of the Uhaul experience!

Lisa C. en

Grado:

El cliente no dejó un comentario.

MORRIE S. en

Grado:

Excellent people and service.

James B. en

Grado:

El cliente no dejó un comentario.

Arthur B. en

Grado:

El cliente no dejó un comentario.

Lisa S. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

Nothing - really easy - 24/7 check in worked great! Allowed me to get a head start on the day!

Kasey E. en

Grado:

When we arrived to pick up the truck, the staff were friendly and helpful. The problem was that the equipment we reserved (appliance dolly) was not there. Because of this we had to drive 30 minutes to a different location to pick the equipment up and then drive back to pick up the truck. Staff at uhaul (that we had to get the dolly from) were not helpful in this matter and it was a huge inconvenience. It should be verified that equipment is available at a specific location and ready at the time of pick up. This should not be the customer's responsibility to go and pick something up that should have been with the truck in the first place.

Greg B. en

Grado:

El cliente no dejó un comentario.

gabe D. en

Grado:

Thank you for helping me get what I wanted when I needed it!

Margaret C. en

Grado:

El cliente no dejó un comentario.

jerald C. en

Grado:

El cliente no dejó un comentario.

Cindy W. en

Grado:

Dropped off after hours

Sherita H. en

Grado:

El cliente no dejó un comentario.

Wendy K. en

Grado:

This location is terrible. I made the reservation online and then called them and discussed my needs with a man who works there. They knew I needed the vehicle on a Sunday and they never informed me that my reservation was sent to the corporate when I was speaking to them on the phone. A simple phone call to me to let me know would have shown that they valued their customers and that was not done. When I got to the location on Sunday to pick up my vehicle, I hadn't received an email and when I called customer service, which I was on the phone with for about an hour, there was no key waiting in the lock box for me. The district manager had to come to help me because this location was not organized enough to complete this rental. The uhaul was great, but if your company prides itself on good customer service, I would recommend you find a different business to work with in Canandaigua. When I called them yesterday to express my dissatisfaction, the woman I spoke to did not take any responsibility for the mistake that was made and blamed corporate for the issue. She didn't even apologize for not reaching out to me. I would like to request some sort of credit on my credit card for this ordeal. Because of this mistake, we lost out on an hour in the evening to move, which means we didn't get everything done we hoped. I am not asking for a full refund, but I think we deserve some sort of credit for the added stress this caused at an already stressful time in my life.