Customer Reviews for Fluvanna Self Storage
(Distribuidor de U-Haul del vecindario)

21 Burns Plaza   Palmyra, VA 22963
(Located on Rt 618 between Rt 53 and main gate to Lake Monticello)

Horarios de la ubicación

  • Lun. - dom.: cerrado
Horario especial
  • 8/1/2021 - 10/23/2021: cerrado

Servicios en esta ubicación:

Contáctanos

21 Burns Plaza
Palmyra, VA 22963
(Located on Rt 618 between Rt 53 and main gate to Lake Monticello)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: cerrado
Horario especial
  • 8/1/2021 - 10/23/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

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Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY C. 
Clasificación:
3.0

Nice place...

CARLOTTA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITHHUNT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany M. 
Clasificación:
5.0

Everything was great

andrea H. 
Clasificación:
3.0

This was over an hour from my house - not convenient at all. Then, the truck was in one lot and the lockbox was in a totally different location. It was very confusing.

Carly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Asghar T. 
Clasificación:
2.0

El cliente no dejó un comentario.

JULIETIGNOR J. 
Clasificación:
4.0

Equipment smelled strongly of smoke

GREGORY L. 
Clasificación:
5.0

Courteous and Professional

EDUARDOC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINRYNE C. 
Clasificación:
5.0

Friendly and knowledgeable staff. Very accommodating and excellent customer service

BRIANWILLIAM B. 
Clasificación:
4.0

My family has had some really bad experiences with UHaul places in the past - either with the facilities being absolute dumps, or with associates being rude. This last experience was so pleasant. The location was easy to find, and the man at the counter was very friendly and helpful. I highly recommend using this location when possible.

Anna B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA J. 
Clasificación:
5.0

Wonderful!

MELANIEDENISE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNPIERRE O. 
Clasificación:
5.0

I think gas tanks should always be full when rented

NANCYPREUSS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREYCARL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

Not my requested location- had to drive 30 minutes out of my way to get my truck- otherwise everything went well

Ronald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLEVICTORIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE J. 
Clasificación:
4.0

The truck was dirty when I arrived.

CALEBJOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKWAH L. 
Clasificación:
5.0

The people at this site were awesome. Uhaul, however, had things messed up. They did not notify the site until the evening before and as I drove up to pick up the truck, they call me to say there is no truck for me. Wanted me to drive another 60 miles to get one. The people at the site were able to give us a much larger truck so we could still move, but it was extremely stressful.

CRAIGANDREW M. 
Clasificación:
5.0

Nothing.

ANNO Z. 
Clasificación:
1.0

The attendant was very unprofessional and not courteous. The 10 foot truck was not at the site I was directed for pick up. I was suppose to have a truck and return it that day but was limited to 6 hours. I wished I could have received my money back. I'm requesting a 50% fee refund.

Maurice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLLOREN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRSTENMARIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTAMARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN HISHAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
4.0

We were told no after hours drop due to lot access but then learned we could have. So that was a bit frustrating.

ELIZABETHANNE R. 
Clasificación:
5.0

Very friendly and professional will rent again

WILLIAM G. 
Clasificación:
5.0

My drop off location was changed twice. When I called uhaul I was told that the location was not changed and my original location was still valid. When I tried to return the uhaul I couldn't because I was over 50 miles from my return location. This added 45 minutes to my drop off. Terrible experience.

Jacqueline Magui O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

We saw a closer u haul location on our way home from dropping vehicles off. Why weren't we sent there?

TERIBUTLER B. 
Clasificación:
4.0

nn

Edward A D. 
Clasificación:
5.0

A pleasure to deal with the folks at this location!

GERALDSAWYER H. 
Clasificación:
5.0

Not a thing. Gary does a great job.

LEROYHILTON T. 
Clasificación:
4.0

The gas policy was no very clear or well explained. I rented a van with 3/8ths of a tank. I was expected to return the truck with 3/8ths of a tank. How am I to know the rate of consumption of this vehicle to predict how much gas to put in to reach my destination and return with exactly 3/8ths. If I returned it with less, I would be charged. If I returned with more... no credit. I filled the van right after the rental. Cost me $50. Returned it with 6/8ths. Twice as much as when I picked it up. No credit. This should have been explained more clearly.

CHRISTOPHERMATTH F. 
Clasificación:
4.0

The agent under-calculated my trip mileage by 75 miles. It was adjusted when I turned in my UHaul to the North Militant Hwy location in Norfolk VA.

KARMA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISEANN J. 
Clasificación:
4.0

It was a last minute thing and they came thru w the rental. We went over 6 miles from estimate but we put extra gas in it but they charged us the extra mileage anyway. The truck had mud all over it inside and out but it worked in a pinch.

VINCENTEDWARD H. 
Clasificación:
5.0

Originally started my rental at this location and it became my drop off location. Very nice service.

Anthony R. 
Clasificación:
1.0

1. Advise customers ahead of time that you close over lunch. 2. Actually clean the trucks 3. When you show pics of the vehicle - don't show stock photos, but show the actual photo! 4. Trying to set up an online account was frustrating and couldn't be done initially as it would not accept some items.

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret E. 
Clasificación:
5.0

No suggestions for improvement. Staff kind and helpful. Truck clean and worked well. Thank you for a positive experience.

ELIZABETHE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

No improvements needed. Outstanding customer service at this location!!

PAULNORMAN B. 
Clasificación:
4.0

There was a pair of boots and half a bottle of water in drivers area when I got the van. Obviously not sanitized for Covid. Windshield inside was dirty and there was food or sticky stuff on steering well I had to clean off. No way to tell office when I returned key.

REBECCASUE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethel S. 
Clasificación:
5.0

Vehicle was perfect - the equipment that I reserved was not available to me. Sadly I had to be without it for my transition.

RONALD S. 
Clasificación:
1.0

We reserved a truck, had to postpone because of illness. Went to get truck, manager told us we lost our truck. We drove over a hundred miles to get the truck. The manager on the phone was rude. Once we got to U-Haul, I caught him in 2 lies. Not a nice experience.

ELIZABETHPAIGE M B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
4.0

Not much

CARLA H. 
Clasificación:
5.0

Extremely upset with the original location I was supposed to pick up from. I ended up having to spend more money and make additional trips because I wasn't able to fit everything in the smaller truck I had to settle for. Also, I was late getting back to the house to meet my movers due to the change in location and started the day very stressed and rushed.

JOSEPHCLOYD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUDWIGJUDE A. 
Clasificación:
4.0

Can I please receive a cost breakdown of this truck? I was told it was only going to cost $450 and it was almost double?

Matae B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
3.0

Make sure the equipment is clean when you issue it. Ours looked like a mud monster was in it.

MICHAELJAY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELANOEMI YA D. 
Clasificación:
5.0

Gary Watt is very helpful, and the equipment is very nice and taken care of

Sandra L. 
Clasificación:
1.0

Make good on your reservation guarantee!!

Christopher J. 
Clasificación:
5.0

I haven't rented a uhaul for many years and I was pleasantly surprised at how smooth the process is now. Customer service was excellent as well.

Annette G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tolibjon B. 
Clasificación:
4.0

Service was great. The truck was nice - though it REALLY needed cruise control to avoid driver fatigue.

LLOYDHARVEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERIAN N. 
Clasificación:
5.0

Nothing. Best Uhaul experience ever!

DAVIDJOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMYMARLOWE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHERM A. 
Clasificación:
5.0

Superb! The staff at Fluvanna Self Storage is efficient, courteous, extremely helpful and accommodating. We have used them extensively over the years. We highly recommend them. We thank them for going above and beyond to make all our rentals work out perfectly!

MARIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLESCLIFTON T. 
Clasificación:
5.0

Very helpful staff, able to answer questions clearly and explain options. Easy check in and check out. Very nicely maintained office and vehicle. Excellent overall and really appreciate the convenience and service offered. Will use again!!

Sharlene N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheena W. 
Clasificación:
5.0

Excellent personnel at Fluvanna Self-Storage, Roxanna and Gary took care of the rental of the truck and box needs! Will definitely use them again when it's time to move from storage to new house when it is finished in a few months--hopefully!

JOHNANDREW H. 
Clasificación:
4.0

Terrible Roadside Assistance service!!! When I used the uhaul Roadside Assistance phone number, it told me to go online to uhaul.com/help- no other assistance was available. What if I could not get on the internet out in the middle of nowhere? I called my rental office twice with no return call received. I finally went on the internet and received assistance. Very bad system design!

JAMESFLOYD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARENANN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth T. 
Clasificación:
5.0

Very friendly and helpful, easy check in, could not have a better experience than with Fluvanna Self-Storage U-Haul. Thanks.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEYNIGHTENG J. 
Clasificación:
5.0

Everything went okay.

SIMONANTHONY PET P. 
Clasificación:
5.0

Kind people_excellent, cooperative quality service_friendly personnel_helpful_ A+ experience

William R. 
Clasificación:
5.0

Great service and value. Thanks!

MICHAELLEE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Fluvanna Self Storage doesn't need improvement!

BRENDA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXACAITLEN C. 
No se han enviado comentarios para esta ubicación.

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