Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dont see anything that needs improving, they did everything they're supposed to do and I have no complaints
David G
Rating:
5.0
Customer did not leave a comment.
George W
Rating:
5.0
Customer did not leave a comment.
Monique K
Rating:
5.0
???
John K
Rating:
3.0
Customer did not leave a comment.
Percy M
Rating:
5.0
Customer did not leave a comment.
Ashley T
Rating:
5.0
Customer did not leave a comment.
Christopher S
Rating:
5.0
Great customer service, renting was a pleasure and a breeze. Will definitely use this location again. Highly recommend.
Sheri S
Rating:
5.0
Customer did not leave a comment.
Dana M
Rating:
5.0
Customer did not leave a comment.
Daniel B
Rating:
5.0
Customer did not leave a comment.
Joey P
Rating:
5.0
Equipment well maintained, nice clean facility with friendly owner, and very flexible.
Overall an A+ experience.
Jeff G
Rating:
5.0
Customer did not leave a comment.
Brad B
|
Overall Experience
Rating:
4.0
Great customer service !!!
Alexis M
Rating:
5.0
Customer did not leave a comment.
nicolas c
Rating:
5.0
Absolute friendliest office staff. Very helpful and courteous. I would use them again.
John Z
|
Overall Experience
Rating:
5.0
I have stored our camper there since the facility opened its doors and am only leaving because i am not able to tow it long distances anymore., I was able to secure storage at a camp ground in Myrtle beach SC. That eliminates towing it altogether.
DON B
|
Overall Experience
Rating:
2.0
We gave the truck back with over $50 more in gas then when we got it. The gentleman who was kinda only said we would be SOL when I came to any discount or money back when we paid more to leave it with more gas than when we took it. Kind of crappy we only got $8 for the gas in consideration
Stephan D
Rating:
2.0
The Uhaul app is horrible and there is a lot that isnt explained before you get the truck through the app. Dropping it off was a nightmare too. Also the price was WAY more than i expected. I returned the truck a day early and got charged for the next day. And what is an EZ fuel charge of $45 plus $30 for the gas. Very disappointing experience.
Tom G
Rating:
5.0
Customer did not leave a comment.
Joseph N
Rating:
5.0
High recommend Flower Plantation Storage. Very clean, staff are great and easy to work with. Moved a family member and needed extra storage. The location of this unit was very convenient. Access to this unit, in and out of facility was great! Thank you for a great experience.
Donna F
|
Overall Experience
Rating:
5.0
Mark was amazing! Took great care of me and was super accommodating. Thank you!!!
Brian D
Rating:
5.0
Customer did not leave a comment.
Debbie B
Rating:
5.0
Customer did not leave a comment.
Christopher H
Rating:
4.0
everything went great - thanks
Bob W
Rating:
5.0
Customer service was great, ease of getting rental , return was as great also
Vick T
Rating:
5.0
It would be nice if more equipment options were available. They guy at the front desk was nice and professional!
Christal D
Rating:
5.0
Great experience. Very friendly and professional. Everything went smoothly.
MICHAEL R
Rating:
5.0
Customer did not leave a comment.
Glenn W
Rating:
2.0
On the only 2 occasions that I came to the office there was a sign on the door saying “be back in 5-10 minutes” both times I waited. When I returned my utility cart I waited more than 10 minutes. You need to have some type of doorbell or alert for the employee to know someone is waiting.
Alex I
Rating:
5.0
Customer did not leave a comment.
Ashley J
Rating:
5.0
Everything went smoothly. I have only had a good experience when dealing with the staff.
Denny B
|
Overall Experience
Rating:
3.0
The virtual check in experience was terrible! It took about 30 minutes and was was very frustrating. My husband went in to ask for help and was told “you just have to finish it” we continued to work on getting through the process and had another question but this time when I went to the door there was a note that said the attendant would be back later.
Alyssa G
Rating:
5.0
Customer did not leave a comment.
Rocky T
Rating:
5.0
Office manager extremely helpful and friendly
jami J
Rating:
5.0
Customer did not leave a comment.
JEMEL H
Rating:
5.0
Customer did not leave a comment.
Lukas J
|
Overall Experience
Rating:
5.0
Staff was very helpful and accommodating. Storage property was always clean and well maintained.
Mike C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John F
Rating:
5.0
Customer did not leave a comment.
Deborah R
Rating:
5.0
Customer did not leave a comment.
Andrew M
Rating:
5.0
Customer did not leave a comment.
PAIGE B
Rating:
5.0
Customer did not leave a comment.
david j
Rating:
5.0
Mark was great. Kept me notified of every step. Highly recommend this location
Chelsea S
Rating:
5.0
Customer did not leave a comment.
JAMES H
Rating:
5.0
Always available to answer any questions. Use of the on premise hand truck was always super helpful.
Kevin C
|
Overall Experience
Rating:
5.0
Clean, convenient storage units. Good access and parking. Quiet facility.
matthew b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES G
Rating:
5.0
Extremely convenient to where I lived and everyone was polite and professional.
The reason for leaving was that I moved.
JOE P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kurt D
Rating:
5.0
This was canceled.
Jamiel W
|
Reservation
Rating:
5.0
Service was great at this location. I intend on using this location for all future services.
WILLIAM T
Rating:
5.0
Customer did not leave a comment.
Ashley A
Rating:
5.0
Very excellent treatment and facilities
Carlos M
|
Overall Experience
Rating:
5.0
The facility was secure and lighted by the office and entrace into the storage units area but there were no lights by the units or in the units and it is really dark at night. I would still recommend the place but I would let people know to bring flashlights when going at night.
Jean B
|
Overall Experience
Rating:
4.0
Truck had a broken mirror, but not a big thing. Check out was a little complicated and confusing! Returning truck was fast and easy.
Robert T
Rating:
5.0
The truck was clean and in great running condition. Would highly recommend this location for anyone needing to rent a truck.
Paul B
Rating:
5.0
Customer did not leave a comment.
George S
|
Overall Experience
Rating:
4.0
The main problem we had upon an early arrival (6:30am, office closed) was that the WiFi was so poor at this location. We had delays using the truck pick up system due to minimal WiFi reception that made everything take longer and be more challenging since we had to call to toll free to have the assistance of UHaul customer service to navigate it all. I would highly encourage that office to have an open guest WiFi account or make improvements to what they currently have so that the pick up process can happen much more smoothly. The site and truck were awesome!
Kristy F
Rating:
5.0
Customer did not leave a comment.
Elizabeth I
|
Overall Experience
Rating:
5.0
Excellent all around service! I will definitely use this storage facility again!
Candy E
|
Overall Experience
Rating:
5.0
i was very impressed with this facility. It was convenient, clean and well maintained.
John M
|
Overall Experience
Rating:
5.0
Was a great place to store our 20’ trailer.
SHAUN A
|
Overall Experience
Rating:
5.0
My appt was at 7:30 after taking a picture of myself and my iD they still said they couldn’t id me. Which is crazy so they had to call and wake my daughter up. Then I tried paying with my bank card and it kept declining when there was more than enough on the card. Then once I put in code to unlock to lock to get the key out it wouldn’t completely open so I had to keep trying about 4 times. I didn’t leave the lot til 8:24 when reservations was for 7:30 -9:30 so I didn’t get it back til 10:10 due to the nonsense I had to go through wasting a hour just trying to get the truck. This was the worst experience with uhaul in the last 20-30 years I have used YALL. Don’t have service available when u closed if u make ppl go through all that nonsense
Michele P
Rating:
5.0
Good
Carlos M
Rating:
5.0
Customer did not leave a comment.
Keith B
Rating:
5.0
Customer did not leave a comment.
matthew b
Rating:
5.0
Customer did not leave a comment.
Charlie W
Rating:
5.0
The check in process was a little much when it came to verifying identity and sometimes the webpage would freeze. But got through that hump
Rose M
Rating:
5.0
Customer did not leave a comment.
Tina H
Rating:
5.0
Excellent service!!!
David C
Rating:
5.0
Customer did not leave a comment.
Erich B
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
5.0
Very friendly and accommodating
Robert K
Rating:
5.0
Customer did not leave a comment.
ANGELICA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Simangaliso S
|
Overall Experience
Rating:
3.0
Trying to get the key from the lock box was too complicated
Fiona N
Rating:
4.0
Speed up the on-line app ... took a bit too much time to sign out the truck.
JACK B
Rating:
5.0
Customer did not leave a comment.
Jason K
Rating:
5.0
Best place in Clayton for storage and U-Haul rentals. Great prices, great staff and very clean. Mark and Dave are the best.
ROBERT H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ramona B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron S
Rating:
5.0
This storage unit was the cleanest unit I have ever rented. Never seen any signs of rodents or cockroaches like the other storage units I have used with other companies. Would definitely recommend using this storage unit company.
Raymond N
|
Overall Experience
Rating:
4.0
My only issue was the online check in wasn’t working for me to get the truck at 8am, so I had to wait for the place to open and got it at 930am. Then I was told that it had to be back by 5pm, and I got it back right before then and the 5pm guy left and never rented the truck and I still needed to use it. I didn’t realize there was a rental time it had to be back, bc I said I needed it for the day to move a 3500sq ft house with me and a friend doing all the work.
LYNDSEY P
Rating:
1.0
Went 22 miles gas needle didn’t move but 5 back in it and was charged 22.00 for gas!!!!! Rented the truck for the day and only got 4 hours and had to turn it in??? What happened to renting and getting the vehicle over night til the next day…… AHHHHH no had turn it in after 4-5 hours of use. This is pretty shitty ! 19.99 truck cost me. Damn 80 dollars. This how you do business? I’ve lived in clayton 19 years and I know enough people to tell…… and
CHRISTOPHER C
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Very satisfied with the service provided.
Ronald a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Willie M
Rating:
5.0
Thanks Dave and Bob for the outstanding service.
Demond P
Rating:
5.0
Superb location and service.
LEWIS R
Rating:
4.0
Customer did not leave a comment.
Jeffrey H
Rating:
5.0
Thanks
Demond P
Rating:
5.0
Customer did not leave a comment.
Sadie c
Rating:
3.0
Customer did not leave a comment.
Jessica B
Rating:
5.0
Mr.Bob was very helpful in answering questions and helping me with things that I needed . We also needed a uhaul truck and Bob and other staff was very helpful and friendly.
Vicky B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joanne T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles R
Rating:
5.0
Customer did not leave a comment.
Shawn L
Rating:
5.0
Customer did not leave a comment.
Kristen H
|
Overall Experience
Rating:
5.0
I had rented a storage unit and found out that I needed another one. I called the next day and Bob was there to help me get it fast. We also need a uhaul truck and was scheduled to get it the next day but someone brought one back same day and Bob called and informed us and we was able to get it a day before.
Very friendly and fast. We also had a fast and quick drop off. Would go back again😊
Vicky B
Rating:
5.0
Nothing! Customer service 100% satisfied with Bob.
Truck was in good condition it got me to and from my location. The truck was convenient because it was filled with fuel. Thanks for having one available when I needed it.
LINDA M
Rating:
5.0
Customer did not leave a comment.
Edward M
|
Overall Experience
Rating:
5.0
Great service, friendly staff, and very convenient location. Would 100% recommend Flowers Plantation Storage.
Andrew L
|
Overall Experience
Rating:
5.0
More convenient gas stations. I know you don't have control over that. Otherwise, very impressed. Will definitely use this location again.
RAY M
Rating:
5.0
Customer did not leave a comment.
Fred F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAMILA R
Rating:
5.0
N/a
Griselda A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
matthew m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elizabeth t
Rating:
4.0
Customer did not leave a comment.
CRAIG N
Rating:
1.0
Over priced
ALISHA H
Rating:
5.0
Customer did not leave a comment.
Allen G
|
Overall Experience
Rating:
5.0
Overall great place to storage those extra things!
DAMON B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
johnny b
Rating:
5.0
Customer did not leave a comment.
Thomas D
Rating:
5.0
Customer did not leave a comment.
Eric G
|
Overall Experience
Rating:
5.0
Nice and clean storage. Bob was very nice and helpful
Ricky H
|
Overall Experience
Rating:
5.0
3rd place i have used in clayton area and this was by far the best
highly recommended
jp
james p
|
Overall Experience
Rating:
5.0
Perfect place for storage convenient accessible
Ronald D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeffrey S
Rating:
5.0
Customer did not leave a comment.
Laura B
Rating:
5.0
Very easy rental and move out process. The location of this facility is easy to get to from the main road and well laid out. We had a climate controlled unit and the facility was very well lit and very clean with extensive hours for use. Would use this facility again.
Nancy L
|
Overall Experience
Rating:
5.0
Service at the drop off on Plantation Dr. In Clayton, NC was much more efficient.
Much more professional service here. Efficient, pleasant and helpful.
Overall this was a good experience.
susan c
Rating:
5.0
Have a one long seat in it
Terry F
Rating:
5.0
Customer did not leave a comment.
JEISIANY M
Rating:
5.0
Customer did not leave a comment.
Kiea B
|
Overall Experience
Rating:
5.0
Staff was great! Very helpful.
David P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Monique H
Rating:
5.0
It was a pleasure doing business with you! I'll be back, I'm certain.
Scott T
Rating:
5.0
I believe Dave & Bob really run a smooth sailing business! I hope they both get raises in 2021 !🥳We own Now & Then Consignments downtown Clayton & ANY day when I am overflowing they have ‘been there’ to help us get more room, the same day ! Happy New Year, Michael & Suzanne
Suzanne G
|
Overall Experience
Rating:
4.0
Have as much paperwork done before you arrive
Thomas W
Rating:
5.0
Customer did not leave a comment.
Juanita C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John E
Rating:
5.0
Customer did not leave a comment.
Deborah C
Rating:
5.0
Customer did not leave a comment.
Rudiger S
Rating:
4.0
Customer did not leave a comment.
Rene A
Rating:
5.0
Customer did not leave a comment.
Ryan K
Rating:
5.0
Customer did not leave a comment.
Melveetia S
Rating:
5.0
Customer did not leave a comment.
Scott C
Rating:
3.0
Customer did not leave a comment.
Daniel S
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
JONATHAN M
Rating:
5.0
We had a great experience finalizing the rental and then moving in to the climate controlled unit. The man at the desk, Dave, walked us to where the unit was and showed us the two entries for our use.
Nancy L
|
Reservation
Rating:
4.0
I have a climate controlled unit. Very clean, but still somewhat hot/humid inside. It would be better if it were 24 hour access.
Sarah W
|
Reservation
Rating:
5.0
Bob was very pleasant and efficient during checkin.
JOHN P
|
Reservation
Rating:
5.0
Very clean. Very friendly
HEIDI U
|
Reservation
Rating:
5.0
Dave your the best !! Great facilities, thx
jason s
|
Reservation
Rating:
5.0
Very nice front desk personnel and easy to pull right up and unload!
Tim M
|
Reservation
Rating:
4.0
Efficient sign-up procedure. Pleasant staff. Professional looking office. Minor glitch very quickly fixed.
Michael B
|
Reservation
Rating:
5.0
5 star! Quick & easy process! Great location!
Kristie H
|
Reservation
Rating:
5.0
Everything was handled professional and exactly as we wanted. Thank you very much!
Beverly Withrow
Beverly W
|
Reservation
Rating:
4.0
Reserved a unit and asked to see it upon arrival. Very clean and well maintained facility. Bob was helpful and accommodating.
Rebecca R
|
Reservation
Rating:
5.0
Clean facility with helpful manager, probably owner Bob.
Justin W
|
Reservation
Rating:
2.0
They wanted 2 months up front. When I called no one responded. When I left a message no one returned my call. I had to cancel via email. I was not prepared to pay $250 to store my things
Angelique L
|
Reservation
Rating:
5.0
The Manager Bob was very Helpful and your storage area is very clean !
Thank's
Sylvester
Sylvester C
|
Reservation
Rating:
5.0
The access entrance and hours were convenient. The staff were very friendly and helpful.
NATAVIA R
|
Overall Experience
Rating:
5.0
Bob was super friendly and super helpful. Pro rated in and very reasonable prices. We also rented a U-Haul truck from them and we were in and out in five minutes.
ROBERT H
|
Overall Experience
Rating:
5.0
Awesome Customer Service
TIFFANY H
|
Reservation
Rating:
5.0
Very friendly service and the unit is spotless.
Jay W
|
Reservation
Rating:
3.0
NA
Daniel C
|
Reservation
Rating:
5.0
J
ARTHUR K
|
Overall Experience
Rating:
4.0
The staff member in duty was very helpful and pleasant. The unit was clean and dry. Very satisfied with this company.
Privacy R
|
First Impressions
Rating:
5.0
Facility very clean and customer service excellent.
Privacy R
|
First Impressions
Rating:
4.0
New facility, so very clean. Staff very helpful, too.