Great overall experience, thanks!
Ruben G.
Customer Reviews for Floors Doors & More
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I know no one in the area.
Chelle S.If you're going to be closed on a Saturday (Father's Day), then amend the hours on your website (or at least change your voice mail to say so.) Also, the passenger wiper blade was missing from the truck.
Brian H.Nothing needed.
Doug W.The roof of the truck i rented leaked water all over my stuff. I was told that I was made aware that the truck leaked and I was using at my own risk. I WAS NEVER TOLD THAT. I'll never use uhaul again because of this.
Joshua D.This is for Uhaul not the site, fix the phone check in process. I was having issues checking in the units I used
Kreg S.The U haul android app has issues accepting photos for pickup/return of a vehicle. I had to use my browser to add photos to return. Otherwise it was a good experience.
Joel F.Just continue the way you did with me. Well organized, pleasant, efficient...it doesn't get any better. Gracias
JAMES F.More information when booking about the steps to find the keys and other important information when the location is closed
Cheria A.This location is super friendly usually always has a truck available
JEFFERY M.Guys inside were kind and considerate. Very helpful.
LOWELL F.always the cost
David D.I can't think of a way to improve this excellent experience. The uhaul representative was respectful and helpful and knowledgeable in making this service easy and worry free. Keep up the excellent service!!!!
Shawn W.Excellent service, truck was the best I have ever driven!
CYNTHIA F.I was charged $80 for “extra mileage†and treated poorly.
Michelle M.There was a hole in the roof of the U-Haul and our belongings got wet with perminant damage. When we asked about it when we returned the U-Haul the clerk didn't know what to do to resolve this issue. We would like to file a claim if someone could please call us (after 2:30pm) 7657297864.
Larry C.Staff was friendly. However truck was far from clean. Windshield was filled with bug spatters, dash was pretty gross. Spending an extra 10 minutes cleaning the vehicle between rentals will go a long way.
Thomas L.Inside the cab had something sticky all over the console and the passenger floor, the back was left messy as well. I understand how quickly the vehicles are being rented out and it's hard to keep up on cleaning them. Everything else went very well!
Alyssa T.I reserved an appliance dolly and a regular dolly. Neither were in the truck when I picked it up using the mobile pick up option. Not only were they not in the truck, I was also charged for them. I waited an hour and 10 minutes on the phone to get these charges refunded. It's just been a really bad experience
David H.I rented the truck to be picked up in caselton but they called and sent me to anderson, when i got there the guy was rude and a little angry at me being sent there, and there no truck in anderson. so i called and they sent me to muncie, so i had to drive an hour out of my way to get the truck
Ricky R.Disorganized. The truck wasn't "check in" so the guy had to check it in, before checking it out. The app for u-haul was sooooooooooooooooo Slooooooooooooooow. Twice. No one has time for that on a moving day. Truck was dirty... with ants. The check engine light was on the entire time. Told the guy before I left. "It's ok unless there's a clicking noise." 藍He said. Truck lunges forward during downshifts. This was my first time using a u-hual. The guy was trying, but it was not a good experience. However, it could go fast on I-69. Solid plus, in that respect. I hate Muncie. Have a great day.
NIKKI V.Good thing I checked air in tires before I drug it 700 miles Right Rear only had 20 psi ? other than that pulled nice ,will rent again.
RONALD T.I am going to have to take legal action. When I dropped off the truck, I was asked to pay outrageous amount of fees on top of what I already paid. The truck was very damaged on the exterior, and was dirty on the exterior. This company is renting out uhaul equipment and charging fees for things that they are not performing. I have multiple pictures of how dirty the interior was, it smelled like smoke and I had to use air spray to get it to go away. Interior was so dirty. The truck was 3k miles over due for an oil change, and the oil was almost 1qt low. I had to use money out of my pocket to buy a quart of oil so I could safely use the truck for my trip. The experience was horrible. And the fact they want to charge me more fees for a bad experience is beyond me. How am I going to get charged for a cleaning fee when the truck was disgusting when I picked it up in the first place. I need to talk to someone higher up to refund me the fees that I denied to pay at the time of dropping off the pick up truck.
Zachary K.Not very friendly, extremely slow and cannot multitask. Took over 30 mins to get truck.
Ashley W.Quick and easy return with helpful attitudes.
DeLynn J.Give customers the equipment they pay for, and clean food and dog hair out of truck before giving it to a customer
Casey R.The young man was friendly and helpful also very knowledgeable about the trailer. He made sure that we understood the hookups and safety steps. I've rented a half dozen uhaul vehicles and trailers and this was the best experience I've had.
ROBERT J.I got screwed on gas, I put half tank back in it when I returned it $42, then they added another $40 for fuel, so I paid over $80 in gas to drive 71 miles.. never again
JOANIE N.The return app did not work for me. I stopped by this location the next day and they provided me with excellent service in logging in the returned vehicle.
CURTIS W.The person who took the order did promise that $25 will be reimbursed if I will return the trailer on the same day. And I did! After 6 hrs I dropped the trailer on Maple Rd, troy, MI
VIOREL C.Everyone at Floors, Doors and more was so knowledgeable! I didn't know they had so many selections of home remodeling material. I'll definitely be back just for that!!
Amber A.Agent was very friendly and courteous!
GARY B.Everything was smooth the customer serivce was excellent.
Stephen A.Everything was fine here. No complaints.
Sarah Z.Very clean units.
Ricky W.Was unclear on cost and required return time.
Jessica I.The gal at customer service is phenomenal!!!!
Karee B.The staff was very helpful and suggested ways around issues that I was having.
John M.The steering wheel was slightly sticky and there was the smell of smoke or something in the cab. maybe clean out the trucks prior to dispatch? I didn't see any COVID-19 information in the cab or on the paperwork regarding sanitation, etc.
Michelle M.The agent was very nice to work with.
Jeffrey E.Truck ran great, a/c worked great too. lol The process of taking pictures of my license and then the checking out process was a little confusing for a 1st time renter. Over all it was a good experience though.
Adam B.The person working the desk was very nice, but she did not know how to fix my reservation. Uhaul cancelled my reservation and the worker at this location had to call customer service and put me on the phone with them to have them make a new reservation for me. I asked why my original prepaid reservation was cancelled. They said because the location was closed, I informed them I was currently standing in the store and they in fact were not closed. So I had to pay again for the truck I reserved and wait for my refund from the original reservation.
Laura R.Very nice man who rented us the uhaul truck. I would highly recommend this pick up sight. He did a fantastic job. Rate is a 10 and ?? for service.
eric H.