Customer Reviews for Floors Doors & More
(Distribuidor de U-Haul del vecindario)

119 comentarios

3105 S Madison St   Muncie, IN 47302

(765) 273-4440

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(765) 273-4440

3105 S Madison St
Muncie, IN 47302

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

always the cost

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

I can't think of a way to improve this excellent experience. The uhaul representative was respectful and helpful and knowledgeable in making this service easy and worry free. Keep up the excellent service!!!!

Shawn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L. 
Clasificación:
5.0

Excellent service, truck was the best I have ever driven!

CYNTHIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerimi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth T. 
Clasificación:
4.0

El cliente no dejó un comentario.

john C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Celinda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie E. 
Clasificación:
3.0

I was charged $80 for “extra mileage” and treated poorly.

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Drew M. 
Clasificación:
1.0

There was a hole in the roof of the U-Haul and our belongings got wet with perminant damage. When we asked about it when we returned the U-Haul the clerk didn't know what to do to resolve this issue. We would like to file a claim if someone could please call us (after 2:30pm) 7657297864.

Larry C. 
Clasificación:
3.0

Staff was friendly. However truck was far from clean. Windshield was filled with bug spatters, dash was pretty gross. Spending an extra 10 minutes cleaning the vehicle between rentals will go a long way.

Thomas L. 
Clasificación:
5.0

Inside the cab had something sticky all over the console and the passenger floor, the back was left messy as well. I understand how quickly the vehicles are being rented out and it's hard to keep up on cleaning them. Everything else went very well!

Alyssa T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob A. 
Clasificación:
1.0

I reserved an appliance dolly and a regular dolly. Neither were in the truck when I picked it up using the mobile pick up option. Not only were they not in the truck, I was also charged for them. I waited an hour and 10 minutes on the phone to get these charges refunded. It's just been a really bad experience

David H. 
Clasificación:
2.0

I rented the truck to be picked up in caselton but they called and sent me to anderson, when i got there the guy was rude and a little angry at me being sent there, and there no truck in anderson. so i called and they sent me to muncie, so i had to drive an hour out of my way to get the truck

Ricky R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph J. 
Clasificación:
2.0

Disorganized. The truck wasn't "check in" so the guy had to check it in, before checking it out. The app for u-haul was sooooooooooooooooo Slooooooooooooooow. Twice. No one has time for that on a moving day. Truck was dirty... with ants. The check engine light was on the entire time. Told the guy before I left. "It's ok unless there's a clicking noise." 🤣He said. Truck lunges forward during downshifts. This was my first time using a u-hual. The guy was trying, but it was not a good experience. However, it could go fast on I-69. Solid plus, in that respect. I hate Muncie. Have a great day.

NIKKI V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie K. 
Clasificación:
4.0

Good thing I checked air in tires before I drug it 700 miles Right Rear only had 20 psi ? other than that pulled nice ,will rent again.

RONALD T. 
Clasificación:
1.0

I am going to have to take legal action. When I dropped off the truck, I was asked to pay outrageous amount of fees on top of what I already paid. The truck was very damaged on the exterior, and was dirty on the exterior. This company is renting out uhaul equipment and charging fees for things that they are not performing. I have multiple pictures of how dirty the interior was, it smelled like smoke and I had to use air spray to get it to go away. Interior was so dirty. The truck was 3k miles over due for an oil change, and the oil was almost 1qt low. I had to use money out of my pocket to buy a quart of oil so I could safely use the truck for my trip. The experience was horrible. And the fact they want to charge me more fees for a bad experience is beyond me. How am I going to get charged for a cleaning fee when the truck was disgusting when I picked it up in the first place. I need to talk to someone higher up to refund me the fees that I denied to pay at the time of dropping off the pick up truck.

Zachary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
1.0

Not very friendly, extremely slow and cannot multitask. Took over 30 mins to get truck.

Ashley W. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANDA D. 
Clasificación:
2.0

El cliente no dejó un comentario.

PHILLIP C. 
Clasificación:
3.0

El cliente no dejó un comentario.

PHIL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colt M. 
Clasificación:
5.0

Quick and easy return with helpful attitudes.

DeLynn J. 
Clasificación:
1.0

Give customers the equipment they pay for, and clean food and dog hair out of truck before giving it to a customer

Casey R. 
Clasificación:
5.0

The young man was friendly and helpful also very knowledgeable about the trailer. He made sure that we understood the hookups and safety steps. I've rented a half dozen uhaul vehicles and trailers and this was the best experience I've had.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan D. 
Clasificación:
3.0

I got screwed on gas, I put half tank back in it when I returned it $42, then they added another $40 for fuel, so I paid over $80 in gas to drive 71 miles.. never again

JOANIE N. 
Clasificación:
5.0

The return app did not work for me. I stopped by this location the next day and they provided me with excellent service in logging in the returned vehicle.

CURTIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tina D. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeremy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLISON B. 
Clasificación:
1.0

The person who took the order did promise that $25 will be reimbursed if I will return the trailer on the same day. And I did! After 6 hrs I dropped the trailer on Maple Rd, troy, MI

VIOREL C. 
Clasificación:
5.0

Everyone at Floors, Doors and more was so knowledgeable! I didn't know they had so many selections of home remodeling material. I'll definitely be back just for that!!

Amber A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary F. 
Clasificación:
5.0

Agent was very friendly and courteous!

GARY B. 
Clasificación:
5.0

Everything was smooth the customer serivce was excellent.

Stephen A. 
Clasificación:
4.0

Everything was fine here. No complaints.

Sarah Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

roger R. 
Clasificación:
4.0

Very clean units.

Ricky W. 
Clasificación:
3.0

El cliente no dejó un comentario.

PHILLIP M. 
Clasificación:
3.0

Was unclear on cost and required return time.

Jessica I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mildred C. 
Clasificación:
5.0

The gal at customer service is phenomenal!!!!

Karee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

The staff was very helpful and suggested ways around issues that I was having.

John M. 
Clasificación:
4.0

The steering wheel was slightly sticky and there was the smell of smoke or something in the cab. maybe clean out the trucks prior to dispatch? I didn't see any COVID-19 information in the cab or on the paperwork regarding sanitation, etc.

Michelle M. 
Clasificación:
4.0

The agent was very nice to work with.

Jeffrey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant J. 
Clasificación:
5.0

Truck ran great, a/c worked great too. lol The process of taking pictures of my license and then the checking out process was a little confusing for a 1st time renter. Over all it was a good experience though.

Adam B. 
Clasificación:
2.0

The person working the desk was very nice, but she did not know how to fix my reservation. Uhaul cancelled my reservation and the worker at this location had to call customer service and put me on the phone with them to have them make a new reservation for me. I asked why my original prepaid reservation was cancelled. They said because the location was closed, I informed them I was currently standing in the store and they in fact were not closed. So I had to pay again for the truck I reserved and wait for my refund from the original reservation.

Laura R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katelyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lillian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stuart L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Very nice man who rented us the uhaul truck. I would highly recommend this pick up sight. He did a fantastic job. Rate is a 10 and ?? for service.

eric H. 
Clasificación:
3.0

Didn't have the correct truck

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed C. 
Clasificación:
4.0

After booking, truck was not available in my town. Only had a short time to get to another town and get truck before they closed.

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

Thank you. The young lady at this location was Awesome. She want out of her way to see that everything was taken care of. Thank you again for all you did for me.

janna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin V. 
Clasificación:
5.0

They provided great customer service.

Shawanna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawanna M. 
Clasificación:
1.0

My usual was due back on Sunday but I took it back Saturday instead and the guy working failed to check the truck back in so I received an email saying it was not returned yet and I was still being charged. Needless to say the email came threw on Tuesday so by this time I was already being charged for 2 extra days. I have rented ubauls many of times but this time has made me question whether or not to EVER rent from this company again. I wasn't even compensated anything for all the hassle I went threw nor did I receive an apology from the company I returned the truck to or from Uhaul themselves. Extremely unhappy with the customer service I received when it came to returning the truck.

Jessica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elquisto B. 
Clasificación:
5.0

Let your customers know more about what the online checkin/out process entails. A phone with a good camera is important.

Arlan J. 
Clasificación:
5.0

Everyone at this location was so helpful and friendly! Definitely will come back! They have a lot of home remodeling options there as well.

monica P. 
Clasificación:
5.0

All good

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather P. 
Clasificación:
1.0

Customer service person was helpful throughout the paperwork process. when it came time to get the equipment she simply showed me which trailer I was going to be taking and went back inside. Didn't even offer to help hook up or to check out the condition with me.

Erik M. 
Clasificación:
1.0

I specificity avoid this location, I was forced to use it because your dispatcher refused any other option.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

Very nice people, great service!

Jordan R. 
No se han enviado comentarios para esta ubicación.

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