Customer Reviews for Flip Mode Barber Shop
(U-Haul Neighborhood Dealer)

189 reviews

6028 Merrill Rd   Jacksonville, FL 32277

(904) 438-2911

Office Hours

  • Mon-Tue: Closed
  • Wed-Sat: 10 am–6 pm
  • Sun: 12 pm–4 pm

Services at this Location:

Contact Us

(904) 438-2911

6028 Merrill Rd
Jacksonville, FL 32277

Services at this Location:

Office Hours

  • Mon-Tue: Closed
  • Wed-Sat: 10 am–6 pm
  • Sun: 12 pm–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Juan Pino 
Rating:
5.0

Customer did not leave a comment.

Damon Alston 
Rating:
5.0

It was an easy process. I experienced great customer service and easy pickup and return.

harley page 
Rating:
5.0

Yall did great

Bill Seaman 
Rating:
2.0

Dog hair in the cab and smell. Tail light was out as well and no repairs available there. Had to go to another dealership to fix that.

Bryan Vonn 
Rating:
5.0

Prompt and excellent service

Linda German 
Rating:
1.0

The tire was flat and there were baby cockroaches crawling on the floorboard.

KAYTLIN Gonzalez 
Rating:
5.0

The owner of this location was very helpful, accommodating and had very reasonable rates.

Jean Springer 
Rating:
5.0

Customer did not leave a comment.

Cathy King 
Rating:
4.0

the ladies were very nice to help me make the reservations and driver license picture because i had a very hard time to do this on line.

Micheline Chabot 
Rating:
5.0

Customer did not leave a comment.

Nicole HOLBROOK 
Rating:
5.0

Customer did not leave a comment.

Amy Towne 
Rating:
5.0

Customer did not leave a comment.

LIEM PHU 
Rating:
5.0

All good

Yonas Milash 
Rating:
5.0

Customer did not leave a comment.

Stanford Harewood 
Rating:
5.0

I would just make it clearer on the website that you need registration, insurance and a local drivers license to rent from this location. We chose it to move our son into his dorm and we’re lucky we are Floridians and had what we needed.

Sandra Pascual 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Armstrong 
Rating:
5.0

Dirty and there was a smoked blunt in the vehicle

Dujey Ramos 
Rating:
4.0

After attempting to return the worker was extremely helpful and assisted with this return

joshua rivera 
Rating:
5.0

Customer did not leave a comment.

MARCELLA MCCRAE 
Rating:
2.0

this location is in a bad part of town, my equipment was not there. she sat in a barber chair while getting me checked in in her barber chair, this isnt appropriate for a uhaul destination

Timothy Wolfe 
Rating:
5.0

Customer did not leave a comment.

Louis Rice 
Rating:
1.0

I was overcharged and there was no check in check out process. How did I get changed for less than an hour trip plus the fee to waive the insurance. I picked up the truck at a barbershop.

Medea Dennis 
Rating:
4.0

everything is great

Edna Merza 
Rating:
5.0

Very pleased with service and the vehicle was clean and with no strange odors!! Will do business again.

Otis Howard Jr 
Rating:
5.0

After getting the vehicle and being broke down the time that I was supposed to have it I was told that I could keep it for 24 hours to do what I needed to do once I turned it in I was charged twice once for $58 and then once for $31 and change and no one is still yet to tell me why I was charged two times for a vehicle

Martha Helms 
Rating:
5.0

The place of business, Flip Mode barber shop was very friendly and very courteous and helping me acquire and use the U-Haul pickup truck. I definitely will be using them again in the near future

Richard Clark 
Rating:
1.0

Walked into barber shop to find person literally licking their fingers while eating lunch. Person who could rent vehicle was not available… employee had to call person and it took over 30 minutes to get vehicle.. BTW. I did not make reservation at this location nor did I desire to pick up at this location…

Arthur Paquette 
Rating:
5.0

Customer did not leave a comment.

Wayne Cadogan 
Rating:
5.0

Completely satisfied

GARY MARSH 
Rating:
2.0

Very hard to locate in complex. No signage. Nice guy but left not sure since nothing given to us on return of truck

Tommy Lakins 
Rating:
4.0

Need more space for inside and out side.

winly vongphila 
Rating:
5.0

Honest is good service and fast no hassle

Mirnay Lopez 
Rating:
5.0

Customer did not leave a comment.

Natasha Izzi 
Rating:
5.0

Customer did not leave a comment.

Carolyn Wright 
Rating:
5.0

One of the best and quickest experiences!

Regina Batten 
Rating:
5.0

Customer did not leave a comment.

CHESTER SCOTT 
Rating:
4.0

Ensure all the equipment that’s been ordered is in the truck. If not available at the site, please have the system advise the client. You’ll know before you arrive.

Renee Moyd 
Rating:
1.0

Customer did not leave a comment.

Regina Benton Wright 
Rating:
4.0

clean the trucks! ours had a disturbing urine smell and a breakfast sandwich behind the seat.....

John Hegan 
Rating:
5.0

Customer did not leave a comment.

ERICA PATRICK 
Rating:
5.0

Keep doing what you do to serve customers.

Jerry Green 
Rating:
5.0

The people at the pick up place are so nice, but the overall U-Haul company itself is crap! Will never use the company again nothing personal with the pickup location

CHRISTINE KIRKLAND 
Rating:
4.0

Customer did not leave a comment.

WILLIAM HOLMES 
Rating:
4.0

Customer did not leave a comment.

KADEDRA O'NEAL 
Rating:
5.0

Customer did not leave a comment.

Daniel Wilmer 
Rating:
5.0

Nothing. The lady who works there I have only spoken with by phone but is always very nice!

SUSAN STIMMEL 
Rating:
5.0

Overcharging me is not fair when I put in gas and only went 8 miles

Samantha Pesheck 
Rating:
5.0

Customer did not leave a comment.

Melanie Thompson 
Rating:
5.0

Tow mode was stuck 'on' Location was weird to find. Overall really good though

John Stepp 
Rating:
5.0

Customer did not leave a comment.

Tanja Eberlein 
Rating:
5.0

Very convenient.

MICHAEL SANDIFER 
Rating:
5.0

Customer did not leave a comment.

SALENA BOSTON 
Rating:
5.0

Customer did not leave a comment.

diana wilkinson 
Rating:
5.0

Easy drop-of after hours with no issues at all. Thank you!

EMILY VIEHLAND-MCCONNELL 
Rating:
5.0

Customer did not leave a comment.

JOSEPH VELEZ 
Rating:
5.0

Very friendly and helpful

Keno Williams 
Rating:
5.0

Excellent customer service

Louis Coleman 
Rating:
3.0

The location was convenient

ESTAVIA STARKS 
Rating:
4.0

Just have the hand cart attached to wall of truck.

RYAN HOMER 
Rating:
5.0

Customer did not leave a comment.

Leona Williamson 
Rating:
5.0

Customer did not leave a comment.

MARKISHA SISSON 
Rating:
1.0

Cracked out man in parking lot screaming and coming up to cars banging on windows. Was very scared to get out of vehicle to take pictures and return key. My key didn’t fit in the lock box.. so the barber sitting on the bench outside smoking a cigarette on their cell phone said “I’ll take it” when they noticed me. Wasn’t even sure if this was acceptable. Very sketchy location.

Tianna Imbriano 
Rating:
5.0

Customer did not leave a comment.

Brittney Laramore 
Rating:
5.0

Service was excellent. Would rent from here again.

Tina West-Williams 
Rating:
4.0

Customer did not leave a comment.

Owen HAUGHTON 
Rating:
5.0

Customer did not leave a comment.

TAHSYAH RAMOS 
Rating:
2.0

Customer did not leave a comment.

Lilian Grusz 
Rating:
5.0

Not a thing

george funds 
Rating:
5.0

Customer did not leave a comment.

Juda Brown 
Rating:
2.0

The way you double charged my card without talking to me was very unfair due to the gas $46.00 when I sent a picture that the gas was not where you said it was in the beginning.

FELTINA LEE 
Rating:
5.0

Customer did not leave a comment.

CECIL MILLINER 
Rating:
5.0

Customer did not leave a comment.

Craig Ashley 
Rating:
5.0

Customer did not leave a comment.

ERICKA SPRADLEY 
Rating:
5.0

Service was great! Rep (Ms Lee) at Flip Mode was courteous, friendly and knowledgeable. Experience was easier than at any other U-Haul location that I have dealt with.

Christine Chatman 
Rating:
5.0

Owner very professional and friendly. Fast easy process, and will be coming to the same place for all of my future moves.

Christine Boyd 
Rating:
5.0

Customer did not leave a comment.

Louis Kletecka 
Rating:
1.0

They didn’t check the truck for gas or clean or miles on the truck then charge me for something they didn’t check

april davis 
Rating:
4.0

Customer did not leave a comment.

Vivek Shandilya 
Rating:
3.0

The truck I rented was full of dog hair. It's sad to say that I'm allergic to dogs. I had to stop to vacuum it out and take a Benadryl. I love U-HAUL but Please... Hold your associates responsible for the upkeep of your trucks. ( No one walked outside with me to inspect the van. The girl Lisa was cutting hair).

DELORIS COATS 
Rating:
3.0

Truck was dirty and given to me at quarter tank. They charged me to fill the whole tank.

Jan-Carlos Mota Aquino 
Rating:
5.0

Customer did not leave a comment.

Lisa Scott 
Rating:
5.0

Well my order was to be checked in online so I didn't need the place to be open is what uhaul order payment online said business not open use mobile app to the link for keys. Well when I got there mobile app said check inside well on a Sunday this business didn't open until 1pm my pickup was at 10. So if the business was not open I would have to wait until 1pm to get a key when my reservation was at 10am that was totally wrong and unfair of uhaul if I had to wait. Luckily a nice awesome lady had the store open for something and she helped me by calling uhaul and doing the rest of the steps uhaul never sent me. She had the keys inside her business and I asked why they schedule me for 10am if you don't open until 1pm if she wasn't happen to be there getting something I would have never gotten the key. Uhaul needs to be better at no contact online pick up. How would I get the key at 10 if nobody was there until 1pm. The business was awesome to help me so thankful everyone was in the right place at the right time or this was going to be a bad experience for uhaul. Fix it uhaul so others are not confused. Business where pickup was was great 👍.

Keith Smith 
Rating:
1.0

Have someone on site to handle the rentals. I had to wait in a barber shop for 30 minutes to get my u haul when I had already done everything online and even did the pre-check in. We got there at 10 and didn’t get the u haul until 10:30. Also. I had elected to decline the insurance when I signed up online and the rep tried to charge me for it.

Eric Simmons 
Rating:
5.0

Great service

Robert Weeks 
Rating:
3.0

Make sure all tires on trucks are manageable.

Kierra Wilson 
Rating:
5.0

They were so very workable

Canary Tree Service 
Rating:
1.0

I was scheduled to pick up the U-Haul at 8:30 a.m.. however the barbershop did not open at 1:00 it took me an hour and a half to find someone and finally get the U-Haul truck. I should not have been allowed to schedule a pickup time when the business was not open to give me the key. It was very frustrating and time consuming and I think a discount is in order.

Sherri Johnson 
Rating:
5.0

They were very helpful.

Phoebe Cazarez 
Rating:
5.0

you charged me $38 and something cents which was the price of it but you didn't tell me there was $11.65 if I'm not mistaken 4 you using my card

Taza Burroughs 
Rating:
2.0

This location needs hire more help. Our appointment time was at 12 pm and we did not receive the keys to the truck until 12:45 pm. We had movers waiting for us so this was very inconvenient.

Chelce Hardin 
Rating:
4.0

Customer did not leave a comment.

Veronica Joseph 
Rating:
5.0

Customer did not leave a comment.

Wanda Perlotte 
Rating:
5.0

Customer did not leave a comment.

Dorothy MORGAN 
Rating:
1.0

Customer did not leave a comment.

tiffany thomas 
Rating:
1.0

I was charged for gas however I took a pic of the gas and mileage before leaving. I replaced the gas on what it was when I got the truck, I worked like a refund of 20.00 please

SABRINA MCGEE 
Rating:
5.0

Customer did not leave a comment.

Robert Thomas 
Rating:
5.0

Customer did not leave a comment.

MARIA KELLY 
Rating:
5.0

Customer did not leave a comment.

Terri Ellis 
Rating:
1.0

Hard to contact

ty barkley 
No reviews have been submitted for this location.

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