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Shelley Skeele
Customer Reviews for Fleetworks Of Texas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location is difficult to find; employee rude & unhelpful; charged more when told there would not be additional fees;
Selena GarayNo body there
Graciela HernandezExcellent friendly staff.
John StevensonWonderful customer service!
Jeff WhitmireI sent this before, but they charged me an extra $1 vs. the UHaul invoice and they charged me for 3 gallons of gas, because the truck had less gas then they said it did. I have photos of before and after to document. It took us about 30 minutes to get the truck--they said they had computer problems with the UHaul softward, but they were very friendly and we didn't really care. I don't have enough time to go over there with photos to get my $14, but I will never do a 2 way trip again with UHaul. I think I saved $10 in this transaction. Lesson learned. UHaul is a ONE WAY deal for me.
ann bodekerI would definitely use this location again & again
DAILENE GLENNI did not get the dolly I paid for and had I used the original Moving Help movers, we could not have done the move. Thankfully, I cancelled them bcs they continued to pad the price 2-3 times and hired a local mover who had the needed dolly.
sharon bayusrep did not check lights after hook up
Stephen HuntThis location was organized much better and the ladies inside much more professional. I did apologize to the poor lady for having to hear my rant about those furniture pads. Wasn’t her felt. She was as helpful as she could be. The only reason I put referral not applicable is due to the fact I won’t recommend Uhaul for anyone over the scammy practice of these furniture pads.
Steve LandryThey didn’t have moving blankets.
Christopher ChandlerWhen I went to return the truck I found a pizza roll and a stick of jerky underneath the driver seat. They were not mine. Also, when I picked up the truck they had 0 of the three items I requested to rent, and the truck was dirty inside- to include a good smattering of sand on the floor and a few rings of sticky mold that weren’t contained solely to the cupholders, but also near the floorboards. The windshield wipers were functional but in such a state that their use did nothing to aid with rain. The truck’s engine refused, intermittently, to enter the next gear even when the rev-meter was maxed out.
Dakota StarrGet some more dollys and maybe put trackers in handles so if they get taken you can find them 😉
Linda ChadwickThis location was fine to return the truck to. None of this was their problem. They had to go by their paperwork. .
Elizabeth VeraLet the Customer know of the fees they owe before trying to charge their card.
William PembertonMake Uhaul 800 support helpful! I spoke with Penske 800 support & they were awesome. I wish Penske would have had a truck size that I could have used due to their 800 support! I hope I never have to speak with Uhaul 800 support again!
LAURA FONTENVery good
David Sweigart