The customer service was excellent!!
KELVIN W
Customer Reviews for Flakes Mill Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was a little dirty in the inside
TEQUILA HGreat customer service
Joan BCustomer service was awesome
James RThe renting process was very confusing. The female worker just let me sign up and told me to call the 1800 number for any other questions or concerns I had once i left. I wasn't aware it was only a 1 day rental period nor did she explain abt the insurance per day.
Dionta RThe girl Erica is rude need somebody else & she gives out wrong information
Brandon BThe process was so simple and easy . I had no complaints. I appreciate you all . I’ll be happy to use your services again .
Madelynn BGet the customers in the door first and not just let the persons who are renting storage places just get in line in front of them, because we are bringing in business to the storage company as well, we are spending our hard earned money like they are!
Shana gCounter lady entered wrong drop off location on my one way rental after repeatedly asking and I answered multiple times. I also told her to put 70 miles but turned out she only used 53 which is the difference between the two locations. She said wasn't able to change drop off location after I noticed on receipt. Van was also dusty so not clean.
Peter KService was excellent..
SUSAN ATrucks should be reviewed upon arrival. Almost ordered a damaged truck and if that had of been the only one left I may not have been able to get my truck at that location. Thankfully there was another one and all was well. Overall great experience. Fast easy and convenient
Jean GWill use this location again
Sonja MHaving individuals trained to hook up or at least assist with trailer hook ups would be nice.
AlexisD HStop over charging people and be honest .
Sarah SThe previous left furniture and clothes in uhaul. We had to get rid of their trash.
Jacqueline RDolly was not in truck. I paid for a appliance dolly, they didn't have . I was suppose to get a utility dolly for no charge, which was not in the truck. Not right.
Shamaya Eexcelente servicio
Juan VThe manager at the flakes mill location was extremely rude nasty and racist when I ask to explain the charges to the rental truck she began to yell at me as she went through the contract I was charged on my card way more then I expected she said they charge you not me she is a representative of the uhaul company I’ve never experienced racism until I met this lady I would not recommend anyone of color to rent from this location Thr other location I visited in Jacksonville fla where very professional and helpful
kwamtiko nThe customer service was great and the equipment was good
Pamela LThe young lady that helped me was great. Very professional and customer friendly. I will go back for my uhaul needs. Five Stars. Thanks a lot.
CALVIN WThe lady at the front office was wonderful and helpful she done a dream job answering all my questions and helping me with the rental
Cleveland AThe truck strings were shredding. I brought it to the attended attention and was advised it will be ok. I get the truck home to load up and I had issues opening and closing the trunk. This could of been avoided if the attended just gave me a different truck.
EBONY DCustomer service representative that I spoke with at 10:40 am 11/29/21 on the phone was not very good. Customer service and comprehension of the question being asked could definitely use a lot of work. Not satisfied at all. Also please stop authorizing multiple holds on cards
ASHLEY BThe gas doesn’t match. I drove 20 miles and was charged $27 for gas. It’s after hours but will be trying to figure this out.
ERROL BI was overcharge and the van was dirty
CIARA CIf you still have the current agent I would definitely not return or recommend anyone. She was rude have no personality plus she refused to wear a mask. If all renters has to wear a mask why shouldn’t the employees. When I asked about it she was very disrespectful.
ALMA RExplain the pick up process better. Let customers know that the location can change from counter pick to other options
Sharon RThe truck was not properly registered in the system as having been returned by the previous renters so the young man who assisted us had to make some calls to get it sorted out. This caused us to wait for awhile but everything worked out in the end.
Michael MUhaul should be in better contact with the locations. I spoke with the rep at the storage place. Saw the truck and reserves it for pick up an hour later. His system wouldn’t allow pickup prior to. Ten minutes before pick up I get a call from uhaul telling me the truck isn’t available. She refused to call the location ever after i told her the truck was in fact there. The rep saw my reservation and waiting for me to come back at 1:30. She insisted that I was wrong tried to send to another location (which would result in more mileage fees). Or course I disagreed and she cancelled my reservation. I returned to the location and was able to reserve it from there after he called in to uhaul.
STEPHANIE C