The only problem my wife and I had were, we was told that we was receiving 43 extra miles, due to us having two pick up locations the miles was not added to the the contract and we went over 39 miles.
Christopher M.
Customer Reviews for Flagship Carwash of PSL Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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A little more interaction with the clients could be helpful. I encountered renting the wrong size truck, too small for the amount of furniture and many,many boxes. Had to do double trips. An experienced U-Haul professional could've prevented this by interacting and asking a few questions.
Rafael G.Thanks for what you do, great job all around
ROB M.Great people to do business with
DAVID T.Very professional
Michael N.Horrible! Un safe smelled like cigarettes and dog hair. Very dirty. It rattled when driven. Couldn't put it in reverse it would go to park. Very old and disgusting truck!!!
Vivian A.Gracias
ISABEL P.only complaint the truck was dirty inside i had to do some clean up
LEONARD M.I was totally satisfied by the person who was very kind and informative in telling me about the process of the return and receipt of the rental. This was a very quick process. Gracias
MANON A.the guys in the yard were awesome and helpful
james L.Extraordinario servicio al cliente
Nelson F.Professional Service
Luisa A.Everything was prefect! The young lady had me in and out. I will definitely use them again we needed
Jessica Q.Tim was amazing and very helpful. He was respectful and took care of my needs very quickly and professionally. The office personnel was quick, helpful, and very professional also great job!
Raymond V.Very nice guy who received us on arrival. Made the drop off so easy.
JOHN S.Staff at this location are helpful courteous and knowledgeable!! Really was a great experience!!.. I've rented trucks in the past and this location was by far the best and easiest to do business with!!
Janet C.I have used this location many times in the past 15 years that I have lived in this area, I even get my propane gas there. The counter help are always friendly and always have the answers for any question you might have. The yard staff is always helpful and friendly and more than happy to assist you with any questions or problems you might have. Always an excellent experience when dealing with this location.
David W.I have the truck but if I didn't know how to drive i will stock on a u turn that i have to made so the truck have a essue with is alignment problem you got more stering wheel then the other side..so when you make a left turn you gonna have problem but you make a right turn now you got so many turn to right side..so go check it you'll see what I'm talking about..thank you
Rosemond A J.Professional ,yes I tell friends to go their.
EDDIE R.Staff was very friendly and helpful. Great experience!
Michael D.Fast and friendly
Bernard R.This was the worst U-Haul experience I ever had, I will never be using U-Haul again nor recommending y'all Thank you Have nice day
Moondirt D.This is my home town location. I know most everyone there. They are they best.!
GORDON S.My only suggestion is to include in the return instructions when returning after hours, that the person returning should do the check in there before leaving the lot. I didn't realise it used GPS locating to make sure the truck was at the correct lot as I havent used that feature before. So I checked in when I got back home and figured all that out. Had I known I would have done it before leaving the lot after dropping the truck off.
CRYSTAL V.I think a little parking for the client is fine
KARLA G.First off, I would make sure customer reads the fine print. The additional $75 deposit on card, plus additional. 79 cents a mile on top of renting fees. If I had not read all the fine print, I would have had a massive unexpected bill.
Marcy S.very friendly and not as much money as the other uhaul locations
Trudie C.I rented a trailer to move a motorcycle. Every trailer i've rented has had a ramp attached to it. They gave me perhaps the only trailer that did not have a ramp on it, so I had to make an extra trip back to the U-Haul to swap the trailer for one that had a ramp. Lesson learned, always check or myself. Suggestion, the rental agent should ask, " Do you need a ramp?"
CLIFFORD G.I called ahead because I wanted to drop off my Auto Trailer before taking the Truck to my Residence to unload my household items. I was so impressed, the minute I drove into the parking lot, Tim was waiting for me and quickly disconnected the Auto Trailer--fantastic service! Gracias
Peter T.Very displeased with the service and the up charge this office snuck on me after I left the place
Matthew S.Everything was very professional and efficient.
Scott H.I was giving a truck with a nail in the front passenger tire! I noticed very low tire pressure as I was driving the vehicle I had no time to was on trying on getting a new truck as I was on 2 different time limits! I had to drive out my way at times to find a gas station to add pressure to the tire! I used more gasoline then should have been used and used $2 each time i filled the trie pressure ! Even though I made it on time back to U-Haul drop off I over worked myself do neglect on tire maintenance!
Christopher M.Nothing at all. Customers Service was awesome. They are very professional and their main a objective is to deliver quality goods and services. That they did. The air was cold in the truck. Made for a very enjoyable time.
asheed A.The truck was is a bad condition the alignment was off due to that the truck was extremely hard to drive all the way from. Florida toTexas. The floor of the truck was extremely hot I'm not sure why if there is something wrong with the engine. The USB was pushed in I wasn't able to charge my phone but the gentleman at the Florida location gave me a car lighter charger which was very nice. Otherwise the people that work at the Flo location were very accommodating.
SANDRA W.Quick easy truck rental, well maintained and clean truck.
richard W.The service was great quick in and out of the place
Julio V.Nada
Marjorie L.Efficient friendly service. Super easy drop off.
Jeffrey L.Nothing to improve. Everything was wonderful. The equipment was in wonderful shape and ran fabulously had absolutely no issues picking it up or dropping it off. The people were very helpful and informative and truly appreciate the fact that they went above and beyond to make it a wonderful experience.
Elender J.The staff was great
Richard M.Great Customer Service. Thanks for everything. Dios los bendiga
WESLEY P.very friendly,when you walk in greeded right away and taken care of right away.
MILTON S.Great People made moving really good.
Berry H.There was a broken hand truck in the truck.
Cory G.I was very satisfied for the service you guys provide to me once a gain thank you so much 😊!!!!!!
AROL S.The app never worked to pick the truck 24/7 I called and I was way for 1:30 I got disconnected terrible app service and it's the 3 rd time it happens to me
Lyda S.All I said is stated above
michael L.Everyone was helpful and nice
Tammy S.The cleanest location I've ever seen and the personnel was AMAZINGLY nice.
Jennifer F.In my opinion just keep doing what you are doing your people in the office were friendly and very helpful and the truck was nice and ready when I got there Thank you
james H.Nothing. You guys are always great
Jose S.