Customer did not leave a comment.
TRACY S
Customer Reviews for Flagala Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’m still waiting on a call from a manager. I’ve completed two surveys now. Please call me 850-238-9697.
David KThis was the third location we went to as the first two were full including our scheduled drop off site
Cammara GBusiness closed. No internet available to complete return process. Not able to find current business location due no internet service available. Return business name different than actual return business. No after business or emergency business information available at return business location. No posted business contact or phone information at return business.
HAROLD MNothing!!! Everything went great!!!!
PHILLIP PN/A
Eddie GThe 10’ truck was recently serviced and ran great. Clean interior and exterior
Rolf MThey were out of dollys and failed to notify me ahead of time causing a lot of last second scrambling to find 2. They were also short of blankets.
Ernie RIssues with outdoor barcode did not allow contact less pickup
Jessica SQuick and efficient check out.
Tommy TWas very easy to rent and Flagella hardware store workers were very nice and helpful
MARY LI was charged for a truck’s cleanliness even though I uploaded pictures and indicated at the beginning the truck was not clean. Then I was honest in my assessment and I was charged extra. I bet no one has cleaned it and the scam continues
TAMEKIA WNo one knew anything about how to help us here. We had to figure it out on the app ourselves and we’re on a serious time crunch to move all my things out of my abusers house. My military discount was not applied either and I was Charged for extra mileage when I was Told I wouldn't Be. Worst experience ever.
Brittany FWe had someone drive the uhaul. We took a 6 hour drive and the ac went out within 2 hours of driving and the guy We had drive it has a pace maker. Now when you pay for something, your paying for all parts to be working as well. I will be placing a consumer report. Very disappointing
DONNA IOutstanding customer service!
JASMINE BNothing to improve!! Customer service was excellent.
HARRY CVery efficient
Ron BGreat experience picking up and dropping off.
Tiffany ZThanks for helping me and my family have a place to put our stuff while waiting for cars to get fixed. We truely appreciate you! The person working this day he is amazing! Our check out time was 10 with a tropical storm no where for us to go or put our items. Our check in for new place wasn’t till 4 .
SANDY CI think I got the last 5' X 8" trailer. Was the inventory a bit low?
KENNETH AThey assisted with disconnecting the trailer, which the first time that has happened.
Mark MWe tried to call this location during business hours 3 times and left a message twice when we got no answer or call back. We were trying to find out before we left on a 4 hour trip to this location simply if he had what we needed and to make a reservation. Because we were unable to communicate we were forced to make an unneccesary trip to the location. Also no help lifting the largest pull behind trailer on the truck hitch, as I am an older senior. The trailers don't have a way to raise the hitch to ball height like most trailers. Still a great value to the public, just a little better customer service would be great.
FENTON AHave someone check to ensure the inside of the truck is cleaned properly and the windshield is cleaned aswell. I was charged twice on my card aswell $200.16 and $127.38
Omari WThe guy hooking up the car hauler did not know how. Not very comforting.
Kimberly SWAY TOO MANY EMAILS!!!!!
PATRICK FJust make sure that the same Customer Service Representative takes care of them. He was awesome very professional.
MARK MGood experience. Equipment performed as expected. No issues.
William SThe representative would not look at the return of my U-Haul trailer, the 12 blankets or sign my drop off paperwork today 4/20/21 am 11:00am, CST. So yes, not great service or thoroughness on the part of a U-Haul representative.
JEFFREY MIMO, the dual axle trailer had too few tie downs. Thanks to my Brother-in-law mechanic he gave me a heads up that the tires on my F-150 needed to be at max air pressure - marked on the tire - for the 650 mile trip... or I could have experienced tire damage/failure. No one ever mentioned that to me otherwise.
Steve AOh my gosh customer service could be 10 stars! Thank you so much I will be back!!
Kirt CWe were greeted by individuals inside their store who did not wear masks while we had our masks on. The first trailer we were assigned was connected then when we the customer checked tire pressure, 3 of the 4 tires were well under pressure. Once reported a second trailer was assigned.
Tracy TThe rep could care less offered little assistance and had a really bad attitude
Donna MDrop off was so easy, I appreciate them being on top of things! Great job
Lorrie LThe rep did NOT secure the trailer to my vehicle's hitch and as a result, the trailer popped off while I was driving down the road. It wasn't tightened down (screwed down) at all. VERY upsetting.
GIL CGreat service at Flagala Hardware. Only handed in the key. No paperwork to fill out. Great experience with Uhaul.
Harold BN/A
RICHARD BAll good
Dennis DFast, friendly service. Like doing business with family. Don't hesitate to do visit!
frank TGreat price and customer care well taken care of would definitely use again
Ryan NI asked for mobile pick up and arrived to have to go inside and the man at the desk was rude.
YVETTE PAlways a pleasure deal with FlaGaLa Hardware
Duane DThe truck was not full of gas and I refiled it to where it was and still got charged for missing gas. I called both the hardware store and Uhaul. That was after not get the first truck I ordered and it taking over an hour to pick this one up. What a mess.
Richard POne on one excellent service!
JEAN-MARC LFriendly service
Scott K