Customer Reviews for Flag City Mini Storage
(U-Haul Neighborhood Dealer)

257 reviews

101 Stanford Pkwy   Findlay, OH 45840
(1 Mile North Of Rt 12)

(419) 424-1126

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(419) 424-1126

101 Stanford Pkwy
Findlay, OH 45840
(1 Mile North Of Rt 12)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christopher Runnels 
Rating:
5.0

Customer did not leave a comment.

SCOTT CLARK  |  Overall Experience 
Rating:
5.0

Great staff and easy to get in and out of! They were helpful when I was in a pinch.

CHERYL MILLER  |  Overall Experience 
Rating:
4.0

The only issue is because it was raining I hooked up the trailer myself and then the representative came out to inspect the hook-up and because the safety chains were so long I had to twist and twist them to get them to not drag.

Garth Brown 
Rating:
5.0

Customer did not leave a comment.

DENISE HASSAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Greg Inboden 
Rating:
5.0

Customer did not leave a comment.

Owen Pullen 
Rating:
3.0

I dropped off after hours, so I didn't interact with the personnel.

Frederick Empcke 
Rating:
5.0

Customer did not leave a comment.

jamie taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Doug Stone 
Rating:
4.0

Customer did not leave a comment.

Timothy Ulsh 
Rating:
5.0

Charged us 15 dollars with no explanation or call.

Clay Bloyer 
Rating:
5.0

Customer did not leave a comment.

Phillip Snyder 
Rating:
5.0

Customer did not leave a comment.

annette byrd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula Garmon  |  Overall Experience 
Rating:
5.0

We had a unit at Flag City Mini Storage for 10 months as we moved to the area and we're trying to find a house! Out experience was wonderful! We never had any issues! We definitely would use Flag City Mini Storage again if we are in need of another unit!

KARI STEINER  |  Overall Experience 
Rating:
5.0

I would suggest your regional guys in Toledo Ohio confer with the actual renting location when there's any issues before "reporting shit stolen" to see if things are actually not going good instead of fucking a customer over outta nowhere.

CHRISTOPHER FREY 
Rating:
5.0

Customer did not leave a comment.

David Stout 
Rating:
5.0

Customer did not leave a comment.

David Stout 
Rating:
1.0

My unit got broken into I called the facility to inform them and figure out the next steps AND I NEVER HEARD BACK FROM THEM

Bryce Cole  |  Overall Experience 
Rating:
5.0

I’m not moving out until December 17 or later.

Kevin Kaiser  |  Overall Experience 
Rating:
5.0

All trucks rented should be sent out with a full tank of gas so you do not have to guess how much it will take to get the gauge back in the same spot upon return.

Teresa Shetzer 
Rating:
5.0

the drivers side door seal seemed to have a small gap, as the sound from outside and the wind was very loud while driving. other then that, very clean and very nice.

Logan Stombaugh 
Rating:
5.0

We were very happy with our experience with flag city mini storage. We will not hesitate to use them again and refer to friends and family. Thank you to the staff !!

DIANE KUCHULAN  |  Overall Experience 
Rating:
5.0

Good storage facility. They were able to accomodate me with all of my storage needs from having my ubox shipped direct to storage site to changing the size of storage locker when needed. I have zero complaints with this storage facility.

Audrey Cristeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark pardy 
Rating:
5.0

Customer did not leave a comment.

Isaac Hammons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Harjala 
Rating:
4.0

Customer did not leave a comment.

Melinda Murphy 
Rating:
5.0

Customer did not leave a comment.

Anne Sheaffer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Asiala 
Rating:
5.0

Great customer service at this location.

Nicole Clair 
Rating:
5.0

Great Service and friendly staff!

Betty Melton  |  Overall Experience 
Rating:
5.0

Moved here from Florida..called from Florida and secured a unit. Very happy the way I was treated. Secured am apartment so I could put the rest of my stuff there. Thank you for all your help

Nancy Campfield  |  Overall Experience 
Rating:
3.0

Cannot answer the survey sorry they were closed.

RODD LOBDELL 
Rating:
5.0

Both persons who helped us schedule the truck were extremely professional and helpful. Thank you so much.

Tim Frye 
Rating:
5.0

Very helpful people!

ALICE LA FONTAINE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEVIN ZIZELMAN 
Rating:
4.0

Customer did not leave a comment.

David Rozelle 
Rating:
5.0

Customer did not leave a comment.

Paul Craun 
Rating:
5.0

Customer did not leave a comment.

scott wolff 
Rating:
5.0

Nice people, would recommend.

William Gruenemeyer 
Rating:
5.0

This has nothing to do with the pick-up location bit there doesn't appear to be anywhere else to rate the mobile checkout process which was horrible. First I had to submit a scan of my drivers license even though I had already done that when I made the reservation. Then it took well over 30 minutes of me "awaiting approval". I finally started a chat which took 4 minutes to get a response to from "Kimberly" saying "Hello. One moment while I get you approved". 3 minutes later I get the exact same message this time from "Marquita". After finally getting approved I had to spend about 20 minutes walking around the truck checking every scratch and ding for a sticker and then "disputing" with pics and a description any that weren't marked. It would be way more efficient to have the renter just take a few pics of the truck from each angle and submit them. All told it took a little over an hour for me to do a self check out. I'll never voluntarily do that again and may seek another company next time. It has been a while since I've rented but have been loyal to the company of the years.

Jeffrey Sell 
Rating:
5.0

Customer did not leave a comment.

L. Kent Rogers 
Rating:
4.0

Passengers side lowbeam light was out

Michael Munson 
Rating:
5.0

It would be nice to be able to contact the store directly instead of waiting on hold for 15 minutes for the next available associate-three times. aggravating

j c croy 
Rating:
4.0

The only thing I can think of but you could improve on is the gentleman that helped us stated he only uses the computer Like one time a month and he was very slow and confused on what he should do next for his steps my husband and I had to help him out to tell him what was on the screen and what to do

Jan Miller 
Rating:
5.0

Customer did not leave a comment.

richard weaver 
Rating:
5.0

Customer did not leave a comment.

Bryan Bissell 
Rating:
5.0

Late night drop-off - no interaction but it was a good experience.

Tim Oyer 
Rating:
5.0

Absolutely nothing! Great place..awesome employees! Best experience....EVER!! Highly recommend to anyone! ??

James Helber 
Rating:
5.0

even tho we forgot to leave the keys to the truck after an exhausting day of packing and moving .. they were very understanding and helpful.. very pleasant people at this location

Debra Rensch 
Rating:
5.0

Great service.

Joseph Leoni 
Rating:
1.0

Customer did not leave a comment.

Barbara Hale 
Rating:
5.0

Customer did not leave a comment.

Kathy St Larurent 
Rating:
5.0

Customer did not leave a comment.

Brandon Brigadoi 
Rating:
5.0

Customer did not leave a comment.

Ernest Durbin 
Rating:
4.0

More issue with equipment- trucks need adjustable mirrors- driver side mirror lower mirror was not usable

Kirby Wallend 
Rating:
5.0

Front office personnel was friendly and helpful. Easy to work with!

patrick beatty 
Rating:
5.0

Customer did not leave a comment.

Heath Baney 
Rating:
5.0

Business opened right on time to pick up our truck. It only took a few minutes to check in and get the key, and the truck was clean. It was very easy to pick up.

Heather Schnipke 
Rating:
4.0

Customer did not leave a comment.

Cynthia Cramer 
Rating:
5.0

Very friendly and professional staff. Trailer was easy to hook up and was well maintained. Would recommend to family and friends

Carl Spotts 
Rating:
5.0

Friendly staff simple process.

Joseph Chavez  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

Kevin Wilcox 
Rating:
5.0

Customer did not leave a comment.

Robert Marshall 
Rating:
5.0

Customer did not leave a comment.

Kathleen Stower 
Rating:
5.0

Smooth service, no issues or complaints.

Andrew Starr  |  Reservation 
Rating:
2.0

Customer did not leave a comment.

stephanie frint 
Rating:
4.0

Customer did not leave a comment.

Donald Rall 
Rating:
5.0

very nice customer service

Adam Reinhart 
Rating:
5.0

Customer did not leave a comment.

Marcia Steyer 
Rating:
4.0

Uhaul sent me to the wrong location. The first place in town had no motorcycle trailers. The second place was ready with a trailer but there was dirt caked into the bottom of the trailer.

Skylar Koenitzer 
Rating:
5.0

Clean out the bed of the trailer. Lots of gravel in the bed. The trailer could have also been washed - it was extremely dirty.

Jeffrey Iten 
Rating:
5.0

When you make a reservation a week in advance Uhaul should make sure the requested equipment is at the requested location. I received a phone call the day before stating I had to pick it up 50 miles from my requested location.

Lee Ann DePinho 
Rating:
3.0

It was nice and clean

Syed Ali Akmal  |  Reservation 
Rating:
5.0

ended up not needing the unit

Findlay Senior Towers  |  Reservation 
Rating:
5.0

I checked in to my reservation and everything went quick and smoothly. The front desk woman helped me with my questions and knew the answers to everything. Very well service.

Stephanie Mondragon  |  Reservation 
Rating:
5.0

Fast friendly service!

Renee Kern  |  Reservation 
Rating:
4.0

The unit is as clean as to be expected. Easy move in. No issues.

Lisa Rozelle  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Tonya Proehl 
Rating:
5.0

Was very good thank you

NASSER ALGHAMDI  |  Reservation 
Rating:
1.0

My daughter was nearly killed when the trailer separated from her tow vehicle. We had to pay $200 to have the trailer towed from a busy interstate. We have called customer service three times and been told to expect a call from a customer service rep from Ohio that never calls.

Sydney Barnett 
Rating:
4.0

Customer did not leave a comment.

Richard Kohler 
Rating:
3.0

Was a nice clean facility with a nice workers

RACHAEL BROUGH  |  Reservation 
Rating:
4.0

Everything went smoothly.

Jeff Funes  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

David Stanfield 
Rating:
4.0

Customer did not leave a comment.

richard patrick 
Rating:
5.0

Very friendly service

David Rife 
Rating:
5.0

Excellent customer service!

James Bowling  |  Reservation 
Rating:
5.0

Make sure there is the required 1/4 tank of gas in the truck.

Ashley Cook 
Rating:
5.0

Unit was clean and easily accessible

Ashley Cook  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Matthew Ivie 
Rating:
3.0

Customer did not leave a comment.

Debra Garton 
Rating:
4.0

Customer did not leave a comment.

linda engel 
Rating:
5.0

I got moved into my unit with no problem. The new units have plenty of space to maneuver your vehicle. With no electric there still was plenty of light. Staff is very nice and helpful.Thank you

Charline Coleman  |  Reservation 
Rating:
4.0

Put closing time with address location.

linda engel 
Rating:
5.0

The facility was just what we needed. We appreciated the wide driving areas between the buildings and the fact that they were paved.

Richard Orr  |  Overall Experience 
Rating:
3.0

Glad l had GPS on my phone or I'd still be looking for the place

charles mcclellan 
Rating:
3.0

Customer did not leave a comment.

steve coak 
Rating:
5.0

Complete process was very smooth

Ajay Mal  |  Overall Experience 
Rating:
5.0

Very friendly staff, storage place was clean, no problems at all.

Jeanny Belladonna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Strahota 
Rating:
4.0

Tongue of the trailer was bent & trailer pulled slightly to one side

Katrina Hill 
Rating:
5.0

This was by far the best storage facility that I have the pleasure of using. Keep up the good work.

Sean Corley  |  Overall Experience 
Rating:
2.0

It was stated to be 10x8x5. The 10’ was in height, 8’in length and 5’ width. There were two pools of water on the floor. We were going to store books and clothes. We left and did not rent.

William Dauterman  |  Overall Experience 
Rating:
5.0

Easy location and access,customer service is very good

Sandra Sweet  |  Reservation 
Rating:
3.0

The website was not very user friendly. I tried to figure out how to cancel the reservation & could not.

Bonnie Caudill  |  Reservation 
Rating:
5.0

She doing great help me out good price next time I will use rent trial uhaul

lucas robinson 
Rating:
5.0

Employee was very pleasant and helpful

George Miller 
Rating:
5.0

I ended up not needing it thank you

Jackie Moore  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Todd Spitler 
Rating:
4.0

Customer did not leave a comment.

David Joyce 
Rating:
5.0

Well organized and clear instructions for after hours drop off.

Kelly Hartlein 
Rating:
3.0

My rental contract required that I leave the gas tank at 5/8 full. As I pumped the gas, the gas gauge stuck at 1/4 full, then jumped to 1/2 full, then it jumped to full. That "sticking" of the gauge cost me at least $20-$25 that I should not have paid. I called and asked for a credit or refund of this amount and was told I would receive a call back. I never was called back.

Todd Schroeder 
Rating:
5.0

Customer did not leave a comment.

Jerry West 
Rating:
2.0

Customer did not leave a comment.

walt drewes 
Rating:
5.0

Staff was very friendly and helpfull. The truck was spotless and very well maintained. Thanks Scott Berndt

Scott Berndt 
Rating:
5.0

Customer did not leave a comment.

Alan Arthur 
Rating:
5.0

Customer did not leave a comment.

RICHARD ORR 
Rating:
4.0

Customer did not leave a comment.

Stephen Myers 
Rating:
5.0

My experience with Uhaul and this location was great. The customer service I received was First Class!! That is saying something because customer service today is almost non existing!

ron neds 
Rating:
5.0

Customer did not leave a comment.

raymond munoz 
Rating:
4.0

Put a tongue jack on this unit (6 x 12') a single person of good lifting capabilities struggles to get it off the hitch. I'll spend 3 times as much in getting my back fixed

John Salsburey 
Rating:
5.0

Customer did not leave a comment.

adam martin 
Rating:
3.0

Customer did not leave a comment.

Kale Bandy 
Rating:
5.0

Customer did not leave a comment.

cliff hite 
Rating:
2.0

Make sure you check in online, the guy there wasn't computer savvy and had to call someone to walk him through the process which took about 25 minutes and the hitch was so rusted I couldn't tighten it onto my ball and it came off while driving, luckily no damage as the chains helped!

Sally Mamales 
Rating:
5.0

Returned the truck at this location. Everything was quick and smooth!

Machelle Williams 
Rating:
4.0

Customer did not leave a comment.

Timothy Myers 
Rating:
5.0

Very helpful and easy set up!

WESLEY MCCARTY  |  First Impressions 
Rating:
4.0

Representative at counter on a Saturday morning was friendly, but unsure about the process for checking out a rental trailer that I had reserved. He was phoned assistance and worked through it over a 20 minute timeframe. Otherwise, the experience was great!

Wade Hinshaw 
Rating:
4.0

The truck was exceptionally clean, both inside and out.

John Anderson 
Rating:
5.0

Customer did not leave a comment.

Wylie Haas 
Rating:
4.0

Overall I found my experience with Flag City Mini Storage very pleasent. There was concern when I arrived that a unit wasn`t available but Erin helped me and got me into my unit quickly and easily.

BRANDON WALTERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek Thomas 
Rating:
5.0

Dropped off on a holiday and business was closed but the instructions were clear and just put keys in the box!!

Sharon Reinhard 
Rating:
5.0

Customer did not leave a comment.

Jeff Woolum 
Rating:
5.0

Very quick and friendly service.

thomas martin 
Rating:
3.0

Storage reservation was cancelled via call to UHAUL customer service with follow-up call. However, we have used this location before and found it to have excellent facilities and service. Thank you.

Privacy Request  |  First Impressions 
Rating:
3.0

Service was good. Office was helpful with questions I had.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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