Customer Reviews for Fix & Feed Sulphur Springs Hardware
(U-Haul Neighborhood Dealer)

599 reviews

1000 Gilmer St   Sulphur Springs, TX 75482

(903) 689-1508

Office Hours

  • Mon-Sun: 7 am–8 pm

Services at this Location:

Contact Us

(903) 689-1508

1000 Gilmer St
Sulphur Springs, TX 75482

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mark Dugger 
Rating:
1.0

Customer did not leave a comment.

Kelsey Carrillo 
Rating:
3.0

Well you could get the lady that did my renovation to actually listen to the customer on what they want and put the correct information in the computer for the right drop of place because apparently she doesn't know how to do any of that. I have never had a problem with renovating anything from U-Haul in all the years that I have used y'all till I had that lady. Now because of her I'm having to go out of my way to try and fix her fuck up and get my 121.00 that belongs to me from her transition because they had to re do my renovation to fix what she fucked up and y'all charged me for 2 different rentals and this is all BS. I shouldn't have to do all this. It is y'all fuck up and y'all should have to resolve this problem.

Andrea Eddy 
Rating:
5.0

Have used the Fix & Feed location multiple times and the folks there are always helpful and friendly.

Douglas Tarrant 
Rating:
4.0

The UHaul computer system in the store seems to be complicated or slow. We have rented 3 times from there and the employees have had difficulty opening and maneuvering around the system. I believe it is a UHaul problem and not a store problem, because it has been a different employee each time that has had trouble.

Kelly Fuller 
Rating:
4.0

Customer did not leave a comment.

Ronnie Ross 
Rating:
5.0

Customer did not leave a comment.

Martha George 
Rating:
5.0

Customer did not leave a comment.

Bailey Bingham 
Rating:
5.0

Mirrors were dirty and couldn't see out of, truck was dirty and needed sprayed off.

Ronnie Hall 
Rating:
5.0

Customer did not leave a comment.

robert easley 
Rating:
4.0

Have someone who’s not tweaking work the counter…she was rude. So we went back the next day after deciding to just reserve it online and the day staff was fantastic…

Jason Cawley 
Rating:
5.0

Customer did not leave a comment.

joe welch 
Rating:
3.0

There was an empty pack of tobacco under the seats. Dirt all over the floorboard and back cargo

Valery Jennings 
Rating:
5.0

None

dennis wade 
Rating:
4.0

Customer did not leave a comment.

steve chick 
Rating:
2.0

Truck was not ready for pickup, then they did have anyone to get the truck I told them it was a mobile pick, it too 45 min just to pickup the truck after my scheduled pickup time, no Mobil Dropbox

Kenny Sanchez 
Rating:
5.0

All around friendly group of people!

Brenda Johnson 
Rating:
5.0

Customer did not leave a comment.

SUNNETT WEST 
Rating:
4.0

The appliance dolly I rented was bent

Michael Martinez 
Rating:
3.0

Belts were squeaky at highway speed Interior glass was very dirty Overall truck was high mileage and noisy on the road….

Joe Morris 
Rating:
5.0

Customer did not leave a comment.

Gertie White 
Rating:
5.0

Customer did not leave a comment.

JIM MAAG ROBERTSON 
Rating:
5.0

Customer did not leave a comment.

Bobby Thompson 
Rating:
5.0

Customer did not leave a comment.

Chris Spivey 
Rating:
5.0

Customer did not leave a comment.

Harley Moore 
Rating:
5.0

The Fix & Feed customer service for renting a U-Haul truck was excellent. The ladies who helped me were organized and knew exactly what to do. I will be using this location again.

Ellen Shipley 
Rating:
4.0

Customer did not leave a comment.

Michael Girlinghouse 
Rating:
5.0

Customer did not leave a comment.

Penny Vine 
Rating:
5.0

Excellent reception . Kind friendly and ver helpful

Ronnie French 
Rating:
5.0

Customer did not leave a comment.

John Patchen 
Rating:
5.0

Customer did not leave a comment.

Christina Cruz 
Rating:
4.0

Customer did not leave a comment.

Matthew Dillon 
Rating:
5.0

The return process was extremely quick.

Travis Combs 
Rating:
5.0

Customer did not leave a comment.

Jimmy Wyatt 
Rating:
5.0

Customer did not leave a comment.

Johnny Flowers 
Rating:
5.0

great service, made check in very easy, very helpful

Greggory Quick 
Rating:
3.0

Customer did not leave a comment.

LARRY FITE 
Rating:
5.0

Easy to find.

Brant Hatler 
Rating:
4.0

The trailer had rock and dirt in it. Not a big issue but I had to take somewhere to blow it out.

Samuel Johnson 
Rating:
5.0

Thank you, for the quick help and service to get my car home.

bernie colon 
Rating:
5.0

Great folks, easy turn in or pick up location

Danny Oquinn 
Rating:
4.0

All good

Jeff Maeker 
Rating:
5.0

Customer did not leave a comment.

Tina Bennett 
Rating:
4.0

Customer did not leave a comment.

Richard Rothe 
Rating:
3.0

Make sure they have the Trailer at the time they say! They need to have two guys hooking up the Autotransporter! The young Lady Madison was very very helpful. But we had to put our move off another whole day!

samie sampson 
Rating:
5.0

Customer did not leave a comment.

Gary Rogers 
Rating:
3.0

When I delivered the rental truck I mentioned that I left it with more gas than what it came with and asked if it was going to be credited back I got no response. Other than that rental was great.

Mitzie Walker-Vargas 
Rating:
5.0

Customer did not leave a comment.

Gary Rogers 
Rating:
3.0

Not happy was charged $6 for extra miles we made no extra stops.

WAYNE HOLLIS 
Rating:
3.0

Good customer service in sulphur springs tx.

vaughn giddens 
Rating:
4.0

Check engine light was on. Rental agent told me that the mechanic had looked at it and was ok to rent out. Air conditioner did not work at all. Blew out hot air

Brian Cook 
Rating:
3.0

Customer did not leave a comment.

brandon burns 
Rating:
5.0

Customer did not leave a comment.

Renee Crouch 
Rating:
5.0

Customer did not leave a comment.

Mark Levenick 
Rating:
5.0

Customer did not leave a comment.

debby shockey 
Rating:
5.0

Customer did not leave a comment.

Sandra Herron 
Rating:
4.0

Prices for one way trailers are outrageous. Especially with fuel prices. Had a family member pass and had to transport a vehicle. Had I not had over 600 dollars for a trailer I couldn’t have done it at a bad time .

Patrick Baldwin 
Rating:
5.0

Customer did not leave a comment.

Keith Bolin 
Rating:
3.0

Quick and easy

JAMES FOSTER 
Rating:
5.0

Customer did not leave a comment.

CHRIS CHILDERS 
Rating:
5.0

Customer did not leave a comment.

Larry Struhall 
Rating:
5.0

Customer did not leave a comment.

Diana Froitzheim 
Rating:
1.0

Again, bad information passed and cost me half my rental charge!

KEVIN ROGERS 
Rating:
5.0

Customer did not leave a comment.

JOEY CALDWELL 
Rating:
5.0

Helpful

Keith Bolin 
Rating:
4.0

We were supposed to have a 26 foot truck and pick it up in Addison Texas. We received a phone call 30 minutes before the pick up time to let us know the only truck available was in Sulphur Springs, 82 miles away. It created a three hour round-trip to pick the truck up on our moving day. It was extremely frustrating and inconvenient.

Jennifer Rawlinson 
Rating:
5.0

Extremely helpful personal customer service. Very highly recommend using this location.

cecil loftin 
Rating:
5.0

Great staff and help great job from all associates with the rental.

Hailey Kuhlmann 
Rating:
5.0

Customer did not leave a comment.

Sheryl Vicenik 
Rating:
5.0

Customer did not leave a comment.

Cathy Mobley 
Rating:
4.0

Customer did not leave a comment.

Keith Bolin 
Rating:
5.0

I was over charge $55.

Sharon Fisher 
Rating:
5.0

Customer did not leave a comment.

Tammie Madison 
Rating:
5.0

ATTENTANT COULD NOT TELL US WHEN THE RENTAL UNIT HAD BEEN SERVICED, AFTER WE LEFT ONE LOWER BRAKE LIGHT DID NOT WORK.

LALETA SHIPPER 
Rating:
5.0

Nothing, it was great.

Scott Young 
Rating:
5.0

Customer did not leave a comment.

Gary Spraggins 
Rating:
3.0

The truck was on empty and did not have the equipment I requested and was overcharge for gas that I paid $40 to put into truck.

Lee Grant 
Rating:
5.0

Customer did not leave a comment.

Delmer Partridge 
Rating:
5.0

Customer did not leave a comment.

syed hussain 
Rating:
5.0

Customer did not leave a comment.

maury rawlings 
Rating:
3.0

Difficult to access the trailer.

Robert Talley 
Rating:
5.0

Great people here in Sulphur Springs Tx,real friendly folks.

edward tolar 
Rating:
5.0

Everything went perfectly. No improvement needed!

Glenda Zumwalt 
Rating:
5.0

Customer did not leave a comment.

William Pickett 
Rating:
4.0

Customer did not leave a comment.

John Bimmerle 
Rating:
5.0

Allow me to drop to nearest Uhaul for my destination. Otherwise all was perfect!

Michael Younger 
Rating:
5.0

Customer did not leave a comment.

greg thomas 
Rating:
5.0

Customer did not leave a comment.

Michael Fox 
Rating:
5.0

Customer did not leave a comment.

charles ruzicka 
Rating:
5.0

Customer did not leave a comment.

Kyle Robinson 
Rating:
5.0

Customer did not leave a comment.

Julie DeMarseul 
Rating:
5.0

Customer did not leave a comment.

Jignesh Mistry 
Rating:
2.0

Young man helped parking and unhooked trailer got a call from uhaul it was never turned in on time. It was turned in the same day they did not turn it in.

WAYNE HOLLIS 
Rating:
5.0

Was a very helpful and friendly staff at the Feed Store that was busy. Smiling faces and welcome to the area was appreciated.

Jimmy Johnson 
Rating:
5.0

This Location is always awesome

RAYMOND KNOTEK 
Rating:
2.0

I rented a tow dolly yesterday (7/2/22) from Fix & Feed Sulphur Springs Hardware at 5:50pm. I drove the tow dolly 70 miles to Princeton tx to pickup a Mazda3 and tow it back to Sulphur Springs. Upon getting the Mazda onto the dolly, I discovered one of the tire straps used to secure the towed vehicle to the dolly had been cut short preventing me from properly securing the vehicle to the dolly. Also with the car loaded on the dolly, the driver side dolly tire was extremely low. 7:34pm (7/2) I placed a call to U-Haul roadside assistance and requested a call back with a estimated wait time of 17+ minutes. 7:58 (7/2) I received my call back from U-Haul; I explained my situation and was told to expect a call back in 30 min with a ETA of roadside service 8:32pm(7/2) I received a text message from U-Haul with a ETA of 120 minutes for roadside service 9:53pm(7/2) roadside service arrives to replace cut strap and replace driver side dolly tire 11:32pm(7/2) I stop at Walmart in Sulphur Springs to get gas and discover that the driver side brake light on the tow dolly has a intermittent short. 12:15(7/3) I arrive at my destination in Winnsboro. Other than the 3 hours of my time wasted on the side of the road, the level of complete incompetence displayed by Fix & Feed's lack of inspection upon the dollys return by the last customer is beyond ridiculous. If I would have returned the dolly in this condition I would have been HELD RESPONSIBLE for the damage.

Miles Walters 
Rating:
3.0

Try cleaning and washing

JOHN KISIC 
Rating:
5.0

Customer did not leave a comment.

Paul Penkava 
Rating:
4.0

Customer did not leave a comment.

Larry Johnson 
Rating:
4.0

Customer did not leave a comment.

Jessica Libby 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top