Have a more experienced clerk waiting on customer.
tommy m
Customer Reviews for Fix & Feed Sulphur Springs Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a 26 ft truck. They called to confirm the night before all was good. I arrived the next day they didn’t have any. Settled for a 20ft truck, which had a flat front tire. When I pointed it out, the location checked the pressure and agreed but didn’t have an air compressor to fill it up. Had to drive the truck we had to settle for to a nearby gas station to put air in the tire. Pretty crappy way to start a move day.
CORY AWell you could get the lady that did my renovation to actually listen to the customer on what they want and put the correct information in the computer for the right drop of place because apparently she doesn't know how to do any of that. I have never had a problem with renovating anything from U-Haul in all the years that I have used y'all till I had that lady. Now because of her I'm having to go out of my way to try and fix her fuck up and get my 121.00 that belongs to me from her transition because they had to re do my renovation to fix what she fucked up and y'all charged me for 2 different rentals and this is all BS. I shouldn't have to do all this. It is y'all fuck up and y'all should have to resolve this problem.
Andrea EHave used the Fix & Feed location multiple times and the folks there are always helpful and friendly.
Douglas TThe UHaul computer system in the store seems to be complicated or slow. We have rented 3 times from there and the employees have had difficulty opening and maneuvering around the system. I believe it is a UHaul problem and not a store problem, because it has been a different employee each time that has had trouble.
Kelly FMirrors were dirty and couldn't see out of, truck was dirty and needed sprayed off.
Ronnie HHave someone who’s not tweaking work the counter…she was rude. So we went back the next day after deciding to just reserve it online and the day staff was fantastic…
Jason CThere was an empty pack of tobacco under the seats. Dirt all over the floorboard and back cargo
Valery JNone
dennis wTruck was not ready for pickup, then they did have anyone to get the truck I told them it was a mobile pick, it too 45 min just to pickup the truck after my scheduled pickup time, no Mobil Dropbox
Kenny SAll around friendly group of people!
Brenda JThe appliance dolly I rented was bent
Michael MBelts were squeaky at highway speed Interior glass was very dirty Overall truck was high mileage and noisy on the road….
Joe MThe Fix & Feed customer service for renting a U-Haul truck was excellent. The ladies who helped me were organized and knew exactly what to do. I will be using this location again.
Ellen SExcellent reception . Kind friendly and ver helpful
Ronnie FThe return process was extremely quick.
Travis Cgreat service, made check in very easy, very helpful
Greggory QEasy to find.
Brant HThe trailer had rock and dirt in it. Not a big issue but I had to take somewhere to blow it out.
Samuel JThank you, for the quick help and service to get my car home.
bernie cGreat folks, easy turn in or pick up location
Danny OAll good
Jeff MMake sure they have the Trailer at the time they say! They need to have two guys hooking up the Autotransporter! The young Lady Madison was very very helpful. But we had to put our move off another whole day!
samie sWhen I delivered the rental truck I mentioned that I left it with more gas than what it came with and asked if it was going to be credited back I got no response. Other than that rental was great.
Mitzie WNot happy was charged $6 for extra miles we made no extra stops.
WAYNE HGood customer service in sulphur springs tx.
vaughn gCheck engine light was on. Rental agent told me that the mechanic had looked at it and was ok to rent out. Air conditioner did not work at all. Blew out hot air
Brian CPrices for one way trailers are outrageous. Especially with fuel prices. Had a family member pass and had to transport a vehicle. Had I not had over 600 dollars for a trailer I couldn’t have done it at a bad time .
Patrick BQuick and easy
JAMES FAgain, bad information passed and cost me half my rental charge!
KEVIN RHelpful
Keith BWe were supposed to have a 26 foot truck and pick it up in Addison Texas. We received a phone call 30 minutes before the pick up time to let us know the only truck available was in Sulphur Springs, 82 miles away. It created a three hour round-trip to pick the truck up on our moving day. It was extremely frustrating and inconvenient.
Jennifer RExtremely helpful personal customer service. Very highly recommend using this location.
cecil lGreat staff and help great job from all associates with the rental.
Hailey KI was over charge $55.
Sharon FATTENTANT COULD NOT TELL US WHEN THE RENTAL UNIT HAD BEEN SERVICED, AFTER WE LEFT ONE LOWER BRAKE LIGHT DID NOT WORK.
LALETA SNothing, it was great.
Scott YThe truck was on empty and did not have the equipment I requested and was overcharge for gas that I paid $40 to put into truck.
Lee GDifficult to access the trailer.
Robert TGreat people here in Sulphur Springs Tx,real friendly folks.
edward tEverything went perfectly. No improvement needed!
Glenda ZAllow me to drop to nearest Uhaul for my destination. Otherwise all was perfect!
Michael YYoung man helped parking and unhooked trailer got a call from uhaul it was never turned in on time. It was turned in the same day they did not turn it in.
WAYNE HWas a very helpful and friendly staff at the Feed Store that was busy. Smiling faces and welcome to the area was appreciated.
Jimmy JThis Location is always awesome
RAYMOND KI rented a tow dolly yesterday (7/2/22) from Fix & Feed Sulphur Springs Hardware at 5:50pm. I drove the tow dolly 70 miles to Princeton tx to pickup a Mazda3 and tow it back to Sulphur Springs. Upon getting the Mazda onto the dolly, I discovered one of the tire straps used to secure the towed vehicle to the dolly had been cut short preventing me from properly securing the vehicle to the dolly. Also with the car loaded on the dolly, the driver side dolly tire was extremely low. 7:34pm (7/2) I placed a call to U-Haul roadside assistance and requested a call back with a estimated wait time of 17+ minutes. 7:58 (7/2) I received my call back from U-Haul; I explained my situation and was told to expect a call back in 30 min with a ETA of roadside service 8:32pm(7/2) I received a text message from U-Haul with a ETA of 120 minutes for roadside service 9:53pm(7/2) roadside service arrives to replace cut strap and replace driver side dolly tire 11:32pm(7/2) I stop at Walmart in Sulphur Springs to get gas and discover that the driver side brake light on the tow dolly has a intermittent short. 12:15(7/3) I arrive at my destination in Winnsboro. Other than the 3 hours of my time wasted on the side of the road, the level of complete incompetence displayed by Fix & Feed's lack of inspection upon the dollys return by the last customer is beyond ridiculous. If I would have returned the dolly in this condition I would have been HELD RESPONSIBLE for the damage.
Miles WTry cleaning and washing
JOHN K