Hire more staff at the first location to manage the workload.Grant C.
Customer Reviews for Five Star Transport
(Distribuidor de U-Haul del vecindario)
Spruce Grove, AB T7X3S2
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Manda B.
Very Great Service. Also Don is very pleasant to deal with.Lawrence K.
El cliente no dejó un comentario.Trinidy H.
Amazing customer service, very polite and vehicles was clean and ready for me upon arrival, I would gladly refer 5 Star TransportLeonardo C.
El cliente no dejó un comentario.Alanna S.
El cliente no dejó un comentario.Kim M.
Pleasant and efficient! I would definitely use this location again.Jane B.
El cliente no dejó un comentario.Jodi R.
All is wellâ€¦great service and I continually recommend this outlet!Gerald K.
El cliente no dejó un comentario.Kent V.
El cliente no dejó un comentario.Bobby S.
Service was fantastic. As usual Don was very friendly and a pleasure to deal with. Service was quick and efficient. I will definitely rent with him again.Kevin E.
El cliente no dejó un comentario.Owen T.
Nothing, great costumer service Dons a very kind and welcoming gentleman and will help you lots if it's your first time renting a trailerGavin B.
El cliente no dejó un comentario.Charley N.
Nothing, Don was great at keeping the rental process as stress free as possible!Colton P.
Very professional and no waiting. Im used to waiting hours at other locationsKeith Y.
Very well done, thanksTim Y.
Nothing! Don is fantastic.PETER K.
Loved working with Don! I'll make sure to recommend anyone looking for a good experience with renting!Deserez K.
El cliente no dejó un comentario.Barbara E.
Excellent customer service, very accommodating .alwyn S.
I checked out online hours after, not realizing that it would ask for my location to continue, advising that there would be charges if I returned it elsewhere (which I didn't). Tried calling uhaul after to make sure, since there was a long queue, asked for call back, and no one called. Do not want more charges! Location and person helping me was great, very nice and very professional.Bonnie D.
Trailer lights were intermittent. Wiring issue. Other than that excellent dealer, very friendly.DOUGLAS K.
Nothing, this place is awesomeMichael S.
El cliente no dejó un comentario.twyla H.
Nothing at all it was such a perfect and seamless experience! Customer service is unmatched!Ian H.
Your services are excellent. This location was the best I have experienced.Dean Y.
No improvements needed.Shannon C.
Everything was perfect thanks to Don @Five Star Transport , Spruce Grove Alberta Thank you Donrick B.
Super helpful and friendly service. Exceptionally clean, and pleasantBrett P.
Don is very friendly and helpful. Great experience!!Laurence D.
Great people that Operate thisbig horn D.
El cliente no dejó un comentario.Jason N.
El cliente no dejó un comentario.Allen F.
Amazing service Don was excellentSTEEVE D.
How a branch should be operated. Listened to the issues I reported, arranged for the unit to go out of service until it receives maintenance.GRAHAM P.
El cliente no dejó un comentario.Jennifer L.
Absolutely fantastic location and service!Connie J.
The gentleman at the I haul was very helpfulJames C.
Nothing this dealership was amazing and I would highly recommend them !Carmen R.
Gentlemen was very friendly and knew what to do . I would recommended him to anyone.linda J.
Nothing, very friendly, efficient and much nicer to deal with than city locations. Highly recommend.John T.
El cliente no dejó un comentario.macrel P.
Great service, very friendly and helpful staff, very happy and will definitely use this service again.Wayne C.
Extremely easy drop off after hours. The on-site contact was there even though it was after hours, and he helped me unhook the trailer. Very helpful and pleasant. Location was very clean and tidy. I was impressed.Ken J.
El cliente no dejó un comentario.Kerri-Lynne D.
El cliente no dejó un comentario.ben G.
El cliente no dejó un comentario.CONNIE H.
El cliente no dejó un comentario.Christopher W.
Super friendly, super helpful and exceptional customer service from this gentleman!Natasha H.
El cliente no dejó un comentario.David L.
Have had exceptional customer service with Don at Five Star Uhaul.will rent again for sure when needed.kevin E.
El cliente no dejó un comentario.Shawn J.
This location was excellent with great service from the owner! Do not change a single thing! Thanks again Don!Andrew S.
These people were absolutely AMAZING!! Super friendly, welcoming environment. I will most definitely be dealing with them again in the future and I will for sure be recommending them to everyone I know!Tracey P.
Thanks to Don. He was very supportive and gsve me the trailer and checked tire pressure and all parts before I pick it. For sure he gave md the best trailer and I safely arrived to my destination.Murtaza A.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.Paul R.
El cliente no dejó un comentario.Garry C.
Easy very good experienceDARRAN G.
All goodRex V.
The website will not create a login for me. I have put hours into it. I'm unable to utilize the app because of this. This also caused me some issues because I was not able to return the truck via the app.Ellise-Rae S.
El cliente no dejó un comentario.Nicole J.
Operator, went above and beyondRyan K.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.Stergio G.
This agent was so friendly and accommodating. My first time using him because of a recommendation. I have used other agents in Spruce Grove, and found them not friendly at all. No improvements needed at this location.Dale S.
El cliente no dejó un comentario.Dianne P.
Nothing the guy running this place is awesome!Coady H.
Don was super and helpful and so friendly.Shawn F.
El cliente no dejó un comentario.Terry K.
El cliente no dejó un comentario.Trent T.
Great location, easy to access for p/u and drop off. Moving is stressful, but Don brought humour and ease to help lighten the day! He definitely ensures he can help in whatever way possible. Highly recommend!TERRI P.
Straight forward return. No issues.Brent L.
Five star was awesome to deal with but U-Haul as a company is Terrible to deal with tried calling in about an issues and was on hold for 75mins and still did not get a hold of anyone will never use U-Haul againRobert C.
El cliente no dejó un comentario.shelly D.
Confirmation was sent for a different store so i drove about 30 km out of my way only to find out it wasnt that location other location said they sent text but it wasnt my number they sent it to they said contract showed that number but the text i got from other location was the right number....not impressedCarol D.
Very friendly and helpful. Lovely location.Carol P.
No improvement needed at this location.Mary P.
El cliente no dejó un comentario.Patrick L.
The owner was pleasant and helpful and the site well maintained. However, I didn't know I was supposed to do the return online and he never mentioned it. I later found out they can charge $20 to do this. Still waiting to see if that shows up on my card!!! Did get a receipt though that was a complete fabrication. It claims that I returned it with less gas (I did not and I have the photo to prove it) and that they charged me $37 and something for gas. The receipt also has my name typed into the signature line, but I never saw the receipt till I got it in the email. I certainly would not have signed it with the false information on it. Very, very disappointed with the whole process. Done with this company. 35 years of goodwill ruined by a terrible new pick up and drop off system (over an hour on the phone trying to get their system to work!). Nope. Done.Ruth M.
thanks, you guys are awesome.Lance L.
If you truly care about your businesses name and reputation, I would highly recommend that this location represent Spruce Grove vs the location out of Progress Glass. The people at Progress Glass are horrible to deal with. Their equipment was not well maintained. They were very rude and unprofessional. Don at the location I rented from was professional. He was experienced and had a beautiful property and environment to be in. He was a pleasure to deal with and kept all of his trailers off the ground and lined up perfect. Loading and unloading were easy with lots of room. He deserves the business NOT THE ONE THROUGH PROGRESS GLASS!!!!Ryan S.
El cliente no dejó un comentario.Keith P.
El cliente no dejó un comentario.WINDER J.
The unit had grass in it when I opened it. A broom took care of the issue.Sally B.
The manager of this location was very pleasant, informed and a credit to Uhaul. I hope his approach to customer service is the standard that Uhaul sets and not the exception.Jason R.
El cliente no dejó un comentario.patrick H.
El cliente no dejó un comentario.Gabriel P.
El cliente no dejó un comentario.Garry M.
El cliente no dejó un comentario.Donald W.
Don was very helpful and personable. The unit we chose fit our needs perfectlyc and Don went out of his way to ensure that the entire process was streamlined, and met our expectations. Thank you Don. We will certainly use this business again should we have the need.Lois Y.
The pickup location was 40 miles from my original pickup location. Otherwise the transaction went well.Alexander T.
Service was excellent ðŸ‘LYNN DONNA D.
drop box for keys should warn you not to drop keys until pictures of gas , mileage, and interior are taken.Debbie Ann D.
Very accommodating and would definitely go back! Made my bad experience with uhaul turn into a very good one! Thank you very much!!Travis H.
Excellent top notch service and a very knowledgeable representative that was great to deal with face to face. It was a pleasureTroy S.
El cliente no dejó un comentario.Jeffrey G.