El cliente no dejó un comentario.Malik S.
Customer Reviews for Five Star Store It Ferndale
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Smooth operation. Thank youDaniel C.
El cliente no dejó un comentario.Nathan C.
Great customer service!Angela T.
The staff was super friendly and was very clear on the rental instructions. Will rent from this location again!Bryce S.
Well rounded... No comments or concernsJoshua K.
Office called me the day prior to my rental to let me know that the cargo van I had requested would not be available but they could offer me a box truck at no additional charge. That worked out fine for me with such a short move. I appreciated the notification and upgrade.Richard R.
El cliente no dejó un comentario.Jacob P.
El cliente no dejó un comentario.QUINN EMERSON M.
So the repairs lol I didn't notice the stickers when I picked up the moving van so I took pictures for liability purposesErica M.
Cargo Van was ready when I arrived. Office staff easily took my ID registration info and I was on my way in less than 15 minutes. Excellent service. I would rent here again.RICHARD LEIGHTON R.
The access code to the security gate was given at the beginning of the checkout process, but wasn't available anywhere else and I didn't realize I'd need it again to get out. I was stuck inside the gated facility until someone else came by and opened the gate. I called Uhaul who was unable to help, and also the facility's number, and no one picked up or returned my message. Horrible, unsafe practice.Jeff B.
The interior of the van smelled so badly of cigarettes that my clothes smelled as well. I called the location twice and called the corporate phone number and let people know and they still charged me the whole amount.JODY BOYD C.
The were great! Very kind.Rafael F.
Employee was friendly, professional and quick.Crystal R.
Nothing! Perfect!JEFFREY BRIAN W.
Truck was clean. Lots of identified dings. Cab doors did not operate as intended. Had to slam the doors to close completely.RUSSELL RAYMOND C.
El cliente no dejó un comentario.James E.
El cliente no dejó un comentario.DARRICK LAMAR J.
The staff was great! So friendly.ALEXANDER CASH P.
The staff at the U-Haul location were Very friendly & helpful with the rental. It is nice to have Great people handling your business.Kurt P.
El cliente no dejó un comentario.Jared P.
El cliente no dejó un comentario.JAY GERALD S.
El cliente no dejó un comentario.EUNICE MAE M.
Eazy Peazy. I will use these folks again.ALAN K.
Customer service was very very professional and the young lady that helped me was very nice considerate and I will recommend friends to this locationANTRELLA MAGGIET H.
El cliente no dejó un comentario.Abigail R.
No improvements need. Very courteous serviceDONNA L.
The process was very simple and easy. The expectations and directions were upfront and transparent. This was my first time using this type of service and I am extremely satisfied with the experience from the start to finish. ¡Gracias!KATHERINE ANN K.
N/CCARLYCE MARIE F.
El cliente no dejó un comentario.SARA ELISE B.
It was smooth & easy - Road is closed coming off Woodward HgtsROBERTA PURDUE K.
We were in and out to get the truck and to bring it back. Great customer service and no hassle!! We drove about 30 min away from were we needed the truck because of the prior service we received from this location. THANKS!GREGORY DELEON E.
El cliente no dejó un comentario.Allison G.
El cliente no dejó un comentario.DEIDRA MONETT Z.
Everything was wonderful. Chris was kind, knowledgeable, and helpful.JANE MARIE J.
80 cents a mile is a bit stiff. Would like an option for rate per hour instead of flat rate and mileage and gas. Seems a bit muchCHRISTOPHER RAYM S.
Thanks for taking the time.JUDITH ANN C.
The ride on the vehicle is VERY rough. No suspension whatsover and for a move that was 180+ miles each way, that made for a very long and very painful experience.Lawrence P.
We were in a time crunch because our truck pickup time was changed by 3 hours, as well as the location. We had Hire A Helper scheduled for both loading and unloading our truck. We only had 8 hours to change all of our scheduled help. We got ZERO help from the Troy MI person that changed our truck. I spent the rest of the day trying to contact all the effected companies and find a way to make out move happen. Hire A Helper was kind of helpful but it was the local people that saved us. Five Star helped us get our truck one hour earlier and Katinsky Services shifted their loading guys by an hour, so the truck got loaded. Discount Moving also shifted their unload guys and the day ended just fine. All these changes made for a very upsetting day so we will avoid U- Haul from now on.John C.
El cliente no dejó un comentario.Rodger W.
Your after hours pick up process is horrible. You wasted 1.5 hours of my day (which happened to be my birthday) because your system asked for too many verifications that I was the one asking for the rental. This should have been a simple transaction like most car rentals done online are. Instead, I am livid and will not be using your services ever again. I don't speak in hyperbole, that means never again. The way I see it, I charge $120 per hr for work, you owe me $180.Karak S.
I'd definitely recommend the location to others however, the vehicle itself had an AC issue that made the move/drive pretty rough, and the rubber seals around the doors were coming off.ANTHONY BRANDON- C.
El cliente no dejó un comentario.STEPHEN C.
Nothing. This was an excellent experience.VALERIE RUTH N.
Outstanding customer service and experienceRachel S.
The phone check in and check out was a nightmare. A complete waste of time. It takes far too long. 3 customers walked in and picked up their vehicles while I waited 30 MINUTES for my digital approval on a reserved vehicle. It took another 20 minutes to check it back in. I lost almost a complete hour of time (50 minutes) utilizing this process. You need to streamline the virtual process or delete it.Brian M.
I would need to tell you the lady that assisted me was extremely helpful and kind. She made sure that I have everything I needed and helped me make other reservations for future truck rentals at other locations. Definitely will be stopping by again from this location. Great people and clean equipment.AUSTIN JAMES S.
So helpful and easy - a perfect experienceABIGAIL VIRGINIA R.
El cliente no dejó un comentario.CRAIG D.
El cliente no dejó un comentario.Nanette M.
El cliente no dejó un comentario.JENNIFERMARIA D.
My pick up was 4pm and I was late due to flying in and getting my transportation and then to the UHaul site. I did not get there until 530 pm and could not pick up the vehicle and had to spend time on phone with Uhaul customer service to get my uhaul van picked up. Will never do the online option again, it was time consuming and not user friendly. If my son was not with me, I would have not been able to pick it up as I did not understand the process on my phone. Frustrating.Kim M.
El cliente no dejó un comentario.Matthew H.
El cliente no dejó un comentario.BENJAMIN F.
El cliente no dejó un comentario.ADAM RICHARD R.
El cliente no dejó un comentario.Tim H.
It was in a SundayJOHN CORY L.
my son-in-law picked up the truck for us and there were no problems with that, which was nice to add him as an extra driver.DAVID MICHAEL F.
El cliente no dejó un comentario.KELLY ERIN B.
I informed uhaul in my pre rental inspection that they rental truck was dirty. Then when I turned it back in I said it wasn't clean for the next person, because there was food and ashes all over. And now I'm being charged the cleaning fee. That isn't okay! I want to talk to someone, because I am not happy that I have to pay the $25 fee for someone else's mess!Joshua K.
My only issue is I was verbally told that the location was open until 7p by the agent that I made the reservation with over the phone as well as by the on site representative when I picked up the truck. However, when I returned the truck at 3:30, it was closed. It would've been good to have been told that I'd have to do the return truck information online because I initially had difficulty doing the online portion and had to call uhaul and have an agent talk me through it.ANDREA NAOMI K.
El cliente no dejó un comentario.Ryan V.
El cliente no dejó un comentario.STEPHEN MICHAEL S.
El cliente no dejó un comentario.charles Z.
Excellent customer service!Angela C.
The key will only turn if it's about a cm from being fully in the ignition. This was very frustrating until I figured it out.Alexander P.
El cliente no dejó un comentario.CARLO RODOLFO N.
El cliente no dejó un comentario.Barbara K.
El cliente no dejó un comentario.DOUGLAS ALAN G.
El cliente no dejó un comentario.LYNN ANN M.
El cliente no dejó un comentario.David B.
Great service; very nice people.PORSHIAPARKER H.
You guys are great! I was accidentally charged twice for this visit tho due to changing from a truck to a van. I'm hoping you can make sure I'm refunded the proper amount. Thanks! Lauren 773 640 4522Lauren L.
I would recommend removing the dolly and moving blankets if the customer is not using them so they have more room in the truck.Thomas T.
No one picked up the phone the day prior on 12/31 to find out if they were open or hours were different on New Year Day. It said open on the window when we got there, but no one was available. In the end it was fine since we were able to figure out the self return process.Shawn D.
El cliente no dejó un comentario.Aaron W.
The lady at the facility was Excellent. Explained all the details, even tho I only needed it for 24 hours. This is my second rental at this facility and I would certainly recommend it, AND would certainly come back for more rentals.Kurt P.
El cliente no dejó un comentario.SIDNEY MOREY F.
El cliente no dejó un comentario.Garrett W.
My reserved truck was not available when I arrived at my reserved time, which set my moving day back a few hours, bc there wasn't any trucks that size available, so I had to wait for the truck to be returned.AUDREY MARIE K.
Make your online registration more user friendly. I could not upload both sides of my license either online or in your office.Robert F.
Have available trucksDEANA P.
El cliente no dejó un comentario.JATIN S.
El cliente no dejó un comentario.David E.
El cliente no dejó un comentario.Katelyn D.
The inside of the cab smelled strong like cigarettes. I was offered a $25 dicount. I believe if the customer is paying $1200 to drive cross country then more like a 10% discount should be offeredChristopher B.
The check in process was very frustrating.George F.
nice new truckMartin C.
Customer service like no other very skilled rep and this location by far one of the best I will rent from this location again thanks for making my sons move a easy oneOneida T.
El cliente no dejó un comentario.THOMAS W.
The service person was Very warm and helpful, I have used this location once before. I HAVE recommended this location to several friends. WILL certainly rent from here again !!Kurt P.
El cliente no dejó un comentario.Daniel C.
Everything was greatDwight D.
The trucks steering was horrible. Too much play in the wheel when driving in busy traffic was scary. Otherwise did the job!Zachariah R.
El cliente no dejó un comentario.Samuel D.
El cliente no dejó un comentario.Myrcedes R.
El cliente no dejó un comentario.WHITNEY SCOTT L.
The worker was friendly and helpful and the location was well maintained. However, I requested a truck for contactless pickup at 8am and I received the confirmation email for that time on the correct date. When I got there to check in a message popped up and said that I was scheduled for in-person pickup and they did not open until 9. This threw off my whole day, as it put me over an hour and a half behind on my schedule. It would have been nice to receive ANY sort of notice that my reservation would end up being different than requested. I will NEVER be using this location again.IAN XAVIER J.