Not sure you could improve much
John R
Customer Reviews for Five Star Storage of Sherman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental cost is outrageously high. I will use a competitor on the next move.
Edward M$600 for a uhaul is too high! Would I recommend? I would recommend them buying their own trailer for $600. Lower your prices. Y'all tripping.
juan rThe problem I had was trying to use the app. It was not working properly and the employee at the location had to help check out the vehicle. When we returned the truck it was after hours and the app was not working properly so I could return the vehicle. The employee was still in the office and helped me return the vehicle. Kudos to the employee. UHAUL needs to work on their app.
Larry ACustomer service the lady that works here doesn't listen to you for nothing and charges the wrong card
Jennifer SIf you’re renting a truck be sure to take photos of your mileage before and after your use. Upon returning the truck they tried to charge me for 108 additional miles. Had to get someone from corporate on the phone before they would accept the correction.
Daniel WThe transmission on the truck I used had issues shifting into reverse...the shift lever would slip over reverse and jump straight into park. It took 4-5 times of ever-so-gently manipulating the lever to get it into reverse.
MARK HI had no problem with Five Star, BUT Devon storage was scheduled to have a truck reserved for us. However, they DID NOT LEAVE A KEY AVAILABLE. Therefore, we had to be transferred by UHaul support to Five Star and lost two hours of time.
Samantha PGreat experience.
Mary SWhat a bunch of really nice folks !!!
WILLIAM HThe mobile check in and check in never works though - it never lets me scan the DL or mileage info. It is terrible.
Cynthia WKeep providing excellent service. I love this location. Everyone is always so friendly and helpful.
Marion WNo one there at drop off time nor did I receive a notification that they checked the truck in
Promise nNo spaces left to park. Had to park behind another UHaul. Was concerned someone else might be picking up and wouldn’t be able to get their truck because of this one parked behind it. 😞
Jaycie CI was forced to check out with a ph. app. that wasn't user friendly and unable to complete. Finally, the lady at Five Star Storage called U-Haul direct to get me checked out 45 minutes later. I will never go through that again, I'll spend the extra money and go to Penske Truck Rental, they are fast, efficient and knowledgeable.
Donald BN/A
Lisa CMake sure the trucks are cleaned out and that the requested equipment is inside, especially if you know the customer is picking up when your location is closed.
Skylar JCynthia was a breathe of fresh air. She was very knowledgeable and pleasant. True definition of great customer service.
Bryan GIf a customer reserves a piece of equipment- ensure that piece of equipment is ready when the customer arrives. - I reserved an Appliance Dolly and all I got was…”sorry, we don’t have one.” I spent almost 2 hours looking for an Appliance Dolly to rent. My truck rental was 8 hours. Due to the time I spent looking for the Dolly - down to 6 hours. To add insult to injury the girl at the desk charged me $60,00 for being 15 min late returning the truck! I had to call UHAUL Customer Service to get everything rectified.
KELLY WKristin was a life savior. When we arrived at the Morton St. location in Denison and found a note saying they would not open till 10:30 and they would not answer the phone we were left in a panic because we had a big job which required a 26' truck for the week. Fortunately Kristin answered our plea for help with professionalism and compassion. She was kind, efficient and seemed she cared for our situation, We will utilize this dealer every month this contract continues because of Kristin.
George DEfficient and courteous return process.
Mark AThe check end procedure was horrible. Not easy to navigate. Very little help by phone if you can even get in to talk. I still have no receipt
Dan BWhen I was returning the check had issues with sharing location. I tried both instructions provided but it didn’t work so I had to google how to share my location.
Delinda SEverything went very smooth . The man working there was super nice .
Robert Wwash the trucks once in awhile. whole truck was filthy<< outside only?. couldn't even see out of windshield.
Gordon PI do not recommend any of my service providers, sorry
DAVID JVery friendly staff. Easy rental
Kevin FSend the right lockbox code! You sent me a 6 digit code for a 4 digit box!🤣 Fortunately the location was open when I picked up and Rochelle was AWESOME! She went above and beyond to help me. Therefore I don’t know how you can improve on that.
MELISSA HI dropped the vehicle off after hours so I really don’t know anything about the Sherman Location
Santresha E5-Star was a back-up rental since I’d previously had reservations with Hollis Unlimited in Sherman…due to no-fault with Lucinda Hollis (15’ truck was returned from previous renter but no keys) so Lucinda referred me to 5-Star Sherman…he was able to pull up my reservation and we were on our way!!! Thanks Uhaul…
Patricia BTruck had a huge crack in the windshield and glass shavings were falling as I was driving
Robert GOffice was closed when i arrived at my scheduled time. Contacted the office to let them know we needed to extend our rental twice, and they still called me about not returning it. After i returned the truck they called me the next day asking where it was.
JEREMY J$200 to rent a U-haul and it wasn't even for a whole day. I recently lost every piece of furniture I owned so being a single mother with no truck I had to rely on U-haul to gather furniture from place to place, so yes I had to drive some mileage. There should be a plan to cover something in that area because $186 for the U-haul plus the $30 I had to replace is a bit much for someone in my position. And then the return procedure online took too much time to complete. I sat there for almost 30 minutes to get it completed.
Melissa CI had the worst time with my uhaul, it was such an inconvenience to have to jump it off every time I had to move something. I wasn’t please & I should really get my money back. Very disappointed.
Victoria JRegistered online to pick up van and 1 dolly at 4, no one was there. Finally called them and it went to a call center who said they'd call the associate on their cell phone. Guy finally shows up nearly 4:30. Then he can't find me in the system anywhere, even with my confirmation emails. Then I'm charged for 2 dolls. 1 I was charged for, the one I actually wanted, wasn't even there or available. I was still charged for both and told it was too late for a refund because it had already been sent to the "main center". If I wanted to I was given the option to drive around to other uhaul places snd see if anyone had one. So had nearly an hour of the 24 i paid for eatten up by some dude who didnt feel like being at work and didnt know much of what he was doing, i got charged for equipment i didnt even get, and when i returned it he just took the keys and said he'd check mileage and check the van in later. So God knows what I'll end up being charged. All around just crappy service. I want a refund for the appliance dolly I wasn't given.
Casey HI didn't get to speak with a staff member, but the location was convenient and clean. Overall I am pleased with the ease and efficiency of drop off! I would definitely recommend U-haul!
MICHAEL RTrailer was good but door stuck...I used some wd 40 on it and worked ok.
Martin BWe recieved great customer service. The man that helped us was kind and patient to answer our questions and made sure our equipment was clean, in good working condition and made sure we understood how to operate it. Very nice experience and wil recommend to others. Thank you!
Amanda PThe office closed at 1:30 on a Saturday! I don't believe they are even open on Sunday. This requires the customer, (tired, hot, and - if like me - not in a good mood) to do the check-in themselves. Then, the receipt indicates a $20 charge would be added if equipment is returned after operating hours even though I returned equipment an hour before contract due time. I will check final charge carefully, and if the $20 charge is added, I will demand a refund. Since I suspect a high percent of returns occur on weekends, closing at 1:30 on Saturday, is not optimal from a customer service standpoint.
Mark NOffice was closed at time of scheduled pick up (3:30pm) caused an almost 45 min delay in getting truck picked up and loaded.
Adam JEmployee was very professional and friendly. Really enjoyed conversing with him.
Charles GEven after online checking I had to spend more than half hour to get the contract. The staff doesn't seem to have knowledge of the procedure.
Satish NNone Barbra at 5 star storage in Sherman tx was amazing!!
Michael AEverything was great.
Warren WMake it clear in your advertising that the floor of the trucks are NOT flat wall to wall, there are obstacles in the way that have to be accounted for especially if you are measuring furniture for truck placement to get the most out is the truck. Because of this the furniture that would have fit a certain way and the most efficient way did not. I would also say that the advertised 10” truck is not large enough to move a one bedroom apartment as stated online, therefore causing 2 trips. Also, although I knew this going in because I’m older. You may want to make sure people understand that the $19.95 truck is not $19.95. The $19.95 truck cost me $81.
Robin MI am very much disliked the dolly and blankets being attached to the wall. I was unable to work around them, and lost valuable moving space because of them.
Keith FAfter hours drop off.
Hanny SShe was friendly and courteous.
Desmond KThis will be our 3rd. Rental. As always, a great experience.
Rick HTruck A/C needs repair
Jon PWill not recomnend
Sherry EThe only reason I answered know about the equipment is because the truck had a lot of play in the steering wheel and it was hard to keep on the road
Jonathan SI can’t think of anything at the moment great service
Robert L