Customer Reviews for Five Automotive LLC
(U-Haul Neighborhood Dealer)

Clasificación:

2.0

Starting off, I placed a reservation at a specific uhaul site for a reason. I guess 2 days before my reservation uhaul changed the pickup location. I didn't see this notification and was very frustrated because I chose a specific location based on proximity to my storage. I was unaware of this change until I went to the pickup location to get my truck. I then had to contact customer support who after being transferred had me move my reservation to another location. It was a very frustrating process and set me back on my time.

Clasificación:

3.0

The gears in the truck would not shift, then when it did it pushed the truck forward all of a sudden. When we were unloading the truck in Raleigh, a gentleman stopped and asked us "Do you know your truck is leaking some kind of fluid? ” This truck needs some serious maintenance.

Clasificación:

5.0

The cargo part of the trucks should be checked when they are returned. There were boxes and a table inside of the truck I rented. Huge inconvenience for me to have to discard someone else's trash. There was also a dent on the truck that was not documented on the pictires when I checked the truck out.

Clasificación:

3.0

make sure the place you are picking up trucks is open for business

Clasificación:

2.0

When I arrived, the uhaul key was in the wrong compartment. When I arrived at my loading location, the handtrucks that were supposed to be included with the truck were missing and I had to call and arrange to pick them up at another location, wasting about an hour and a half of my 8 hour rental window. I was pretty upset with my first Uhaul rental experience.