It's a drop off nothing to expectJohn B.
Customer Reviews for Fit Body Boot Camp
U-Haul Truck Share 24/7© Location
Cranberry Township, PA 16066
Servicios en esta ubicación:
Horarios de la ubicación
Siempre abiertos en tu smartphone
¿Qué es 24/7?
Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
shitty place shitty service by uhaul .roy L.
Several suggestions: Improve all your instructions and make your system less strict. Specifically, I arrived late and tried to pick up my truck. The instructions directed me to click a "pick up my truck" button that wasn't shown at this point. So I got irritated and confused. I tried again through your website, some problem. The instructions for truck pickup should mention this happens if you are late. The truck share email made me think I could pick up any time, I don't recall any indication that coming late would be a problem. Both those messages should e revised. Also your app and website should indicate why there is no "pick up my truck" button. I finally had to call support. There was no menu option that fit my problem so I had to speak to someone get redirected. The hold was long while I was stressed out because a large number of my friends were waiting for me. Please hire more support people to answer your calls. There was a cigarette butt in the door handle, but I already got rid of it before I started the process. Since I couldn't show it in a picture, I felt forced to just say the truck is clean. Having customers just take 2 pictures of the truck when they turn it in is going to let things like that through. Install backup cameras on your trucks. They've been mandatory on cars since 2018 now and they would be a huge benefit on vehicles like this. When I was ready to check the truck back in, before I started driving to the drop off location I was wondering if I needed to buy gas. I watched your video about truck drop off and I read the instructions. There was no mention of getting gas. When I got the truck it was less than half full, so I assumed the last person did not add gas. Then during the check-in process I'm told I'll be charged a fee because the fuel level is lower. I was frustrated because I specifically checked for this and it was not in your drop off instructions. I am disputing that charge.JEREMY D.
Nothing , it was great!Shad D.
Have more gas in the tank at the beginning of the rental. There was less than 1/4 tank at the beginning.HARRY K.
Confusing use of fro off procedureTHOMAS C.
The return was not easy. The app, which you need to pick up equipment, had a bug. It kept closing Everytime I tried to upload pictures. It took over 1.5 hours to return. On hold for 30 mins didn't help. I had to move the dolly to fit items in, I didn't need it, so I hope I do not get charged. The moving company we used were AWESOME!Jim D.
Reservation was switched to a location further away without personnel. Website to check in did not work. Had to call and wait over 10 min for help. Difficult to open lock to get key. Website didn't work to return it. Another callMiles W.
Worst experience ever.Elizabeth M.
The process of picking up and dropping off the truck using my phone was terrible. I will only go to a location where there is a person to work with.GREGORY W.
El cliente no dejó un comentario.Jennifer P.
Guy was helpful. But the sign in process online was awful. Really bad.Thomas B.
The customer service representative I spoke with was very rude to me when I explained I needed to extend my time with the truck because I lost my moving help. I ended up unloading everything back into my garage and returning the truck when I had to instead of taking it where I needed to move when my help did arrive. So I spent over $100 for nothing because you guys wouldn't get another truck to a family that was counting on it.Heather M.
El cliente no dejó un comentario.Jeffrey P.
The online check in is very cumbersome. Pictures wouldnt accept, instructions for checking in not real clear. Got it done but took quite awhile.Patrick M.
Rental manager was excellentAlan M.
Again, the drop off went ok, but i tried to do the self drop off after hours for which I received an email telling me I could. When I got to the drop off location, which actually changed on me twice via email notification, I tried to follow the instructions but the U-Haul website refused to acknowledge my location even though all location services were on on my cell. It was extremely frustrating. Luckily, the guy who owned the business was outside leaving and helped me at the end, but he also said U-Haul's website is terrible and people have lots of trouble with the location and self drop off so he understood my frustration. So, U-Haul really should step it up, don't you think? Sheesh.Deborah J.
Nick was very hopeful. I would definitely recommend. Thank you Nick !Leslie R.
El cliente no dejó un comentario.Karl H.
El cliente no dejó un comentario.Christopher M.
I did not receive a final receipt after returning the truck. This is important for business customers. I am also unable to find a way to print a receipt from the app. During pickup the app froze several times and caused me to somehow bypass entering the initial mileage and fuel level. The app said I kept loosing connection even though I had good cellular coverage.Daniel M.
El cliente no dejó un comentario.Justin B.
El cliente no dejó un comentario.SANDRA W.