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JILL F.
Customer Reviews for Fishs Hitches And Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is where you should rent. Fast and efficient. None of the long lines waiting at the other big U-haul locations run by teenagers. I highly recommend this small, family run, independent business. I will only rent here.
Kevin B.Uhaul overcharged me by $43.70 Not cool. Honest mistake I hope!!
Lucas C.An employee was in the parking lot as soon as I pulled in. By the time I had my door open he was there to greet me and make the check in process as smooth as possible.
Ken D.Absolutely nothing! Everyone was friendly, helpful, informative and no nonsense. I felt that it was a great value and even when I had to extend my rental by a day, they were accommodating and everything was easy and effortless. I would definitely rent from them again!
Karen S.Great customer service. Glad to help local smaller operators. Great rental selections.
MICHAEL W.Remote pickup and drop off was pretty difficult-the lockbox code and location didn't show up and it took 50 minutes to get someone on the phone and figure out how to get the keys. When dropping the truck off the website wouldn't allow me to upload the keys and other information it needed until I was inside the office which seems counter productive to being able to drop it off remotely. The staff did check it back in which was helpful.
Santosh C.Again, Robert to the rescue
Chuck L.Robert was great help as I couldn't get my App to work
Chuck L.Great attentive service
Michael B.Average location. Management is exceptional; really friendly, understanding, very knowledgable about UHaul policies. No wait time; superb service.
Deborah D.Nice and helpful. Fast in and out.
Timothy F.Very helpful..
Mark W.This location makes the process as easy as it gets.
DARIN H.Super quick checkout. Very helpful. Smooth process. Thank you!
Jenna R.Fix the AP bugs.
mary A.The attendant saw that my ball was extremely low when he put the trailer on it and volunteered to turn the ball around to make it higher so the trailer would not ride so low at the connection. This was excellent customer service because this is above and beyond what is expected from me and I expect from U Haul as well.
Roy T.U haul completely messed up my reservation, I wanted a 15 foot truck and they didn't have at the new location they told me it was at for pick up. They only had a smaller (10 foot) and charged me more for it. I'm super disappointed with this service and I feel lied and cheated too. Don't lie to the customer and charge more for something they didn't want. I was lied to in the worst way, I'm never using this service again and will tell my friends and family of this horrible experience of being ripped off!
michael L.U haul completely messed up my reservation, I wanted a 15 foot truck and they didn't have at the new location they told me it was at for pick up. They only had a smaller (10 foot) and charged me more for it. I'm super disappointed with this service and I feel lied and cheated too. Don't lie to the customer and charge more for something they didn't want. I was lied to in the worst way, I'm never using this service again and will tell my friends and family of this horrible experience of being ripped off!
michael L.Very tight space, only allows on entrance and one exit. For someone dropping off a massive uhaul, one can easily block the path. Thus making the normal driver have to zig zag out of the parking lot
Angelmary M.The on-line check-in is a little buggy for first time users. The app has a check in process which I completed at home, but the app lost my information and I had to resubmit everything once again at pickup. In addition, it was a surprise when the app asked for additional information and documentation at the pickup which I did not have on hand.
Garry G.Quick and friendly check out!!
Lisa T.N/A
David R.Easy check out and the return went really smooth. No complaints.
Wayne F.In my opinion no improvement needed. We received polite and professional treatment. The truck was clean and without any mechanical issues.
Frank B.Awesome Customer service!!
Steven M.Nice, easy going, efficient people
Fernando P.Facility was "rough". Not much room to get into the uhaul to drive it away. Facility didn't set up our rental as promised.
LESLIE A.Nothing
FRANCIS M.Close and convenient location.
Mary D.They are a very friendly location. I have used them for years
Shelly A.I had such a wonderful experience. The proprietors took care of making sure my equipment was correct and connected properly. Super easy, quick, and smooth. Cant ask for more!
James H.None, everything went as expected and efficiently performed.
John C.Great customer service
Juanita H.Really friendly staff
Scarlet K.The U-Haul representative did a good job explaining the features of the trailer and how to use them safely.
Russell T.have more room available for trucks to be dropped off, it was a tight fit
Mike F.The location where I picked up was fine however the entire experience with U-Haul was very unpleasant as y'all really inconvenienced me in my move. I reserved the truck on November 13th to pick up at the location on Gilbert rd at Fish's hitches and drop it off in Tucson after my move was completed. At the last minute someone called me and told me the options I selected when I reserved were not available and I had to move my entire move around. I was told I'd either need to drive it all the way back to Gilbert from Tucson which is where I moved or drop off in Litchfield park AZ which is the completely opposite direction of where I moved. I agreed to drop off in Gilbert. Well dropping off in Gilbert cost me twice as much in gas and was a inconvenience. I was offered extra days and miles however that did me no good. It would have been nice to get that $50 credit I was supposed to get at the time of drop off. The truck also only had a quarter of a tank of gas in it at pick up. I will never rent from y'all again. I've rented from y'all alot in the past and this will be the last time after this experience. Such poor customer service. Y'all need to get your software program figured out to where it doesn't allow people to make reservations that are not actually available!
Mike M.I will continue to use this location for service. Always friendly!
michele P.What a pleasure. Mr Fish stayed late for a few minutes as I was driving in from California to pick up a trailer and I ran into heavier traffic than anticipated and forgot to take the time change into account as well. He took his time and walked me through everything.
John R.This is a great place to rent my uhauls. They are always helpful and friendly.
Thor F.This is a very small location. The waiting area is a little better than a shack. The gentleman helping me was nice and precise, albeit he was wearing pajama pants.
Jenny E.Customer service
blaine W.Excellent
Annette S.Very efficient
Arthur K.good expierience
Todd S.