Customer Reviews for Fishs Hitches And Rentals LLC
(U-Haul Neighborhood Dealer)

2,221 reviews

12225 S Gilbert Rd   Gilbert, AZ 85296
(NE Corner of Gilbert Rd & Warner Rd)

(480) 497-3679

Office Hours

  • Mon: 8 am–12 pm
  • Tue-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 8:30 am–11:30 am
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(480) 497-3679

12225 S Gilbert Rd
Gilbert, AZ 85296
(NE Corner of Gilbert Rd & Warner Rd)

Services at this Location:

Office Hours

  • Mon: 8 am–12 pm
  • Tue-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 8:30 am–11:30 am
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Met us in the parking lot and removed the trailer super efficiently, like a pro. Instructed us to use the app to complete the rental. Perfect!!!

Lee Hill 
Rating:
5.0

The shifting of the gears was very difficult. Had trouble getting into park and reverse. Funny sounds coming from under the truck.

Gregory Needham 
Rating:
5.0

Customer did not leave a comment.

ADAM GUTIERREZ 
Rating:
5.0

Clean the bugs off of the windshield. Other than that it was perfect 👍

Blake Little 
Rating:
5.0

Nothing!Robert was great at explaining everything and was most helpful—-thank you!

Rosemary Mata 
Rating:
5.0

Customer did not leave a comment.

Stefan Tessensohn 
Rating:
5.0

Great location handled everything professionally very kind and knowledgeable

Mary Malakan 
Rating:
5.0

Customer did not leave a comment.

Steven Bassoff 
Rating:
5.0

Great service. Couldn’t ask for a more helpful place. Very accommodating. Their customer service is by far better than any place I have used in the past. Highly recommend this location.

Sandra Mccomas 
Rating:
2.0

Make sure to let people know if it's a one way trip or an in town drop off

Cole Hensley 
Rating:
5.0

Staff was friendly and helpful!

Eboni Sanchez 
Rating:
3.0

Super friendly couple that runs the place, it has small mom and pop feel, that seems to missing from local stores now days.

Ronald Haro 
Rating:
4.0

Knowledgeable and assisted in connecting and testing trailer wiring harness. Equipment in good condition. Rental office could be better kept.

EDWARD KELLY 
Rating:
5.0

Very friendly and very helpful.

Perry Turnbull 
Rating:
5.0

Customer did not leave a comment.

James Cochran 
Rating:
5.0

Customer did not leave a comment.

Abhijeet Singh 
Rating:
5.0

Staff was super helpful and super friendly!!!!

Lori Fultz 
Rating:
4.0

Facility was small and hard to judge entry and exit. Not paved with uneven gravel and standing water. Recommend paving and stripping to improve flow of traffic and storage.

Nephi Hightower 
Rating:
5.0

Customer did not leave a comment.

jerry gray 
Rating:
5.0

Customer did not leave a comment.

Cindy West 
Rating:
5.0

I have utilized my adopted hometown Uhaul on a few occasions in the past, but never on a need it now basis. This location could not be more convenient and the staff more friendly and accommodating. As a planner, I was ill prepared for this move and between the Managers Robert and Kathy guiding me through the process, to the Uhaul App giving me access to affordable labor to help out, my move was actually a pleasure. Yes I said that. A move was actually fun.

Michael Benson 
Rating:
5.0

Customer did not leave a comment.

Sonia Banks 
Rating:
5.0

quick in and quick out seamless

CHARLES LUEBBERT 
Rating:
5.0

Customer did not leave a comment.

Al Garcia 
Rating:
5.0

Customer did not leave a comment.

ghattas waheibi 
Rating:
5.0

Customer did not leave a comment.

Muriel Red Elk 
Rating:
5.0

Friendly and Pleasant staff!

Frank Lala 
Rating:
3.0

Customer did not leave a comment.

David Line 
Rating:
5.0

Excellent customer service. Provided insights on driving the truck to help save gas mileage and overall safe experience.

David Golus 
Rating:
5.0

Robert was kind excellent patient and an expert at what he does at U-Haul. It was a much different experience than I'm accustomed to at different U-Hauls in the area. His service was above and Beyond excellent. He stayed late to help me make sure the rental was correct because the computer system that you all has was not working correctly. But he persevered and made sure I got the truck I needed. Thank you Robert I will be renting from you again.

John David Wee 
Rating:
4.0

Customer did not leave a comment.

Jamee Gamboa 
Rating:
5.0

Great customer service!

Matthew Hauger 
Rating:
5.0

Customer did not leave a comment.

Joe Juracich 
Rating:
5.0

Customer did not leave a comment.

Jexel Reyes 
Rating:
5.0

None

Jenny Cuevas 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Mears 
Rating:
5.0

Customer did not leave a comment.

Danny Nira 
Rating:
4.0

Customer did not leave a comment.

John Mapes 
Rating:
5.0

Robert was very friendly and helpful during the transaction process. Thank you!

ADAM GUTIERREZ 
Rating:
2.0

The personnel were friendly and helpful. The location is a leaky trailer in a gravel lot. I thought it was the storage area when I first pulled in. The POS hardware wasn't working well and the roof was leaking in multiple places. The truck I was assigned needs to be retired. The steering is so loose as to be dangerous to drive as it requires constant correction to keep the truck travelling straight and under control. The steering wheel has a dead zone of nearly 10 degrees of rotation in either direction. The truck alignment is either out or the steering mechanism is so loose that the truck continually pulls to one side and the steering wheel direction does not match the travel direction. The engine has an intermittent stutter at idle. The brakes are some of the softest brakes I have had the misfortune to drive, creating a stopping distance much longer than one would expect and eliminating the ability to safely stop in an emergency condition. The driver's door required repeated hard closings to latch. While the interior and box were both clean and in good repair, the mechanical components of the truck were in poor condition.

Ben Hudson 
Rating:
5.0

Customer did not leave a comment.

Kurt Hayes 
Rating:
5.0

Customer did not leave a comment.

Kevin Mulligan 
Rating:
3.0

The place needs a pick up to be more like an office or rental. Staff was very friendly and helpful to set you up for a rental. I appreciate it when they go the extra mile to help you. Thank you for the input to get me a truck.

ROY FAJARDO 
Rating:
4.0

Customer did not leave a comment.

Marie Avila 
Rating:
5.0

The man at the desk was awesome! Knowledgeable and so helpful!

Raymond Navas 
Rating:
5.0

This was a great service, I picked up a trailer and the cleanness exceeded my expectations. I was ready to go in 30 mins from arrival. just some paperless paper work and quick look at options, then I was on my way. thank you again, Sir.

Dale Bedonie 
Rating:
5.0

Everything went very well.

Joe Elberts 
Rating:
1.0

Called to verify location and space to enter. Arrived 15 min, later ,apporx 3:30, found closed sign on the door, when someone did out though they were homeless, Told to just put the keys in the box. They would check it in tomorrow, have not received conformation of return as of 10/02/23. this was not a good look for your company. Would not go back there on a bet.

russell ray 
Rating:
5.0

Customer did not leave a comment.

MARIO HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Shar Rudland 
Rating:
5.0

I've rented UHaul trucks three out of the last four weekends and this past interaction at Fishs was the best of an excellent trio!

Andrew Grgich 
Rating:
5.0

Customer did not leave a comment.

JILL FOWLER 
Rating:
5.0

This is where you should rent. Fast and efficient. None of the long lines waiting at the other big U-haul locations run by teenagers. I highly recommend this small, family run, independent business. I will only rent here.

Kevin Bertrandt 
Rating:
3.0

Uhaul overcharged me by $43.70 Not cool. Honest mistake I hope!!

Lucas Chappa 
Rating:
5.0

An employee was in the parking lot as soon as I pulled in. By the time I had my door open he was there to greet me and make the check in process as smooth as possible.

Ken Davis 
Rating:
5.0

Absolutely nothing! Everyone was friendly, helpful, informative and no nonsense. I felt that it was a great value and even when I had to extend my rental by a day, they were accommodating and everything was easy and effortless. I would definitely rent from them again!

Karen Slaughter 
Rating:
5.0

Customer did not leave a comment.

gonzalo ruiz 
Rating:
4.0

Great customer service. Glad to help local smaller operators. Great rental selections.

MICHAEL WASKO 
Rating:
5.0

Customer did not leave a comment.

randal davis 
Rating:
2.0

Remote pickup and drop off was pretty difficult-the lockbox code and location didn’t show up and it took 50 minutes to get someone on the phone and figure out how to get the keys. When dropping the truck off the website wouldn’t allow me to upload the keys and other information it needed until I was inside the office which seems counter productive to being able to drop it off remotely. The staff did check it back in which was helpful.

Santosh Cherian 
Rating:
5.0

Customer did not leave a comment.

Shanille White 
Rating:
5.0

Again, Robert to the rescue

Chuck Luebbert 
Rating:
3.0

Customer did not leave a comment.

Vince Martinez 
Rating:
5.0

Robert was great help as I couldn't get my App to work

Chuck Luebbert 
Rating:
5.0

Great attentive service

Michael Beaver 
Rating:
5.0

Customer did not leave a comment.

Normon Rollins 
Rating:
3.0

Average location. Management is exceptional; really friendly, understanding, very knowledgable about UHaul policies. No wait time; superb service.

Deborah Drinkwater 
Rating:
5.0

Customer did not leave a comment.

Samantha Williams 
Rating:
5.0

Nice and helpful. Fast in and out.

Timothy Frye 
Rating:
5.0

Customer did not leave a comment.

Robert Acosta 
Rating:
5.0

Very helpful..

Mark Williams 
Rating:
5.0

This location makes the process as easy as it gets.

DARIN HUGHES 
Rating:
5.0

Customer did not leave a comment.

Salyna Miller 
Rating:
5.0

Super quick checkout. Very helpful. Smooth process. Thank you!

Jenna Ross 
Rating:
5.0

Fix the AP bugs.

mary Aschwanden 
Rating:
5.0

Customer did not leave a comment.

Denise Lopez 
Rating:
5.0

The attendant saw that my ball was extremely low when he put the trailer on it and volunteered to turn the ball around to make it higher so the trailer would not ride so low at the connection. This was excellent customer service because this is above and beyond what is expected from me and I expect from U Haul as well.

Roy Tippett 
Rating:
5.0

Customer did not leave a comment.

Wendy Vaughn 
Rating:
5.0

Customer did not leave a comment.

Ann Maciss 
Rating:
1.0

U haul completely messed up my reservation, I wanted a 15 foot truck and they didn’t have at the new location they told me it was at for pick up. They only had a smaller (10 foot) and charged me more for it. I’m super disappointed with this service and I feel lied and cheated too. Don’t lie to the customer and charge more for something they didn’t want. I was lied to in the worst way, I’m never using this service again and will tell my friends and family of this horrible experience of being ripped off!

michael limon 
Rating:
1.0

U haul completely messed up my reservation, I wanted a 15 foot truck and they didn’t have at the new location they told me it was at for pick up. They only had a smaller (10 foot) and charged me more for it. I’m super disappointed with this service and I feel lied and cheated too. Don’t lie to the customer and charge more for something they didn’t want. I was lied to in the worst way, I’m never using this service again and will tell my friends and family of this horrible experience of being ripped off!

michael limon 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Patrick 
Rating:
5.0

Customer did not leave a comment.

Dave Lawien 
Rating:
2.0

Very tight space, only allows on entrance and one exit. For someone dropping off a massive uhaul, one can easily block the path. Thus making the normal driver have to zig zag out of the parking lot

Angelmary Mcpeak 
Rating:
5.0

Customer did not leave a comment.

Timothy Grijalva 
Rating:
5.0

The on-line check-in is a little buggy for first time users. The app has a check in process which I completed at home, but the app lost my information and I had to resubmit everything once again at pickup. In addition, it was a surprise when the app asked for additional information and documentation at the pickup which I did not have on hand.

Garry Goddette 
Rating:
5.0

Quick and friendly check out!!

Lisa Trommeter 
Rating:
5.0

N/A

David Ripley 
Rating:
4.0

Customer did not leave a comment.

Carli Schaff 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Patrick 
Rating:
3.0

Customer did not leave a comment.

Annette Scheuermann 
Rating:
5.0

Easy check out and the return went really smooth. No complaints.

Wayne Flentge 
Rating:
4.0

Customer did not leave a comment.

Tim Rutledge 
Rating:
5.0

Customer did not leave a comment.

PABLO HERNANDEZ 
Rating:
3.0

Customer did not leave a comment.

Rusby Sides 
Rating:
5.0

Customer did not leave a comment.

Trey Riddle 
Rating:
5.0

In my opinion no improvement needed. We received polite and professional treatment. The truck was clean and without any mechanical issues.

Frank Bracamonte 
Rating:
5.0

Customer did not leave a comment.

Faith Storie 
Rating:
5.0

Customer did not leave a comment.

Mike Wright 
Rating:
4.0

Customer did not leave a comment.

Keith Ernst 
No reviews have been submitted for this location.

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