Comentarios de los clientes para First USA Storage Clarksville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de First USA Storage Clarksville

Clasificación general:

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Christine M.
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The windshield wipers were in poor condition causing an awful trip

Linda N.
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El cliente no dejó un comentario.

JULIAN P.
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El cliente no dejó un comentario.

ROY H.
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El cliente no dejó un comentario.

Takoda M.
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I reserved the trailer with a different card, when I went to return the trailer, to check out, I used a different card. So I ended up getting charged for 5 days when I only had it 2 days.

JACQUELINE J.
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Thanking Mr. Jay Hall Jr. from Tiny Town U-Haul for his professional working experience getting my family and I out in a timely manner with the equipment or truck we needed. Thank you Jacqueline Jordan

Jonathan L.
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The uhaul ran good, the employee working there was very helpfull and the price of the rental was fair, but the truck was not cleaned or filled with gas before pickup. Also, the app is very confusing and slow to load

Lawrence R.
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El cliente no dejó un comentario.

Angela W.
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The agents were helpful and friendly. Really nice young men. Very professional.

ALICE B.
Clasificación:

Complete the work on the inside quickly so people want have to stand in the door to do business. By all means put up a glass of some sort due to covid, but open the office soon. Vehicles should be required to be topped off when brought back and customers should get the vehicle with a full tank of gas and be expected to be brought back with a full tank. Otherwise, I had a good experience.

Andrew W.
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Windows was dirty Manager was exceptionally friendly and helpful with the processing of reservation My main problem was with the on-line procedure Needs to be more user friendly and it would of been great if I had known in advance that the check-in/pick-up was going to be done on my cell phone only

Eddrick W.
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El cliente no dejó un comentario.

daniel R.
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Owner stated he wouldn't charge me an extra day after put the keys in the drop box like he told me. Then the next day I looked at the bill and I was charged 3 days when I dropped it off at 245 before the 345 time I picked up. The bill he wrote the time was 445 which was a lie. When I first picked up the vehicle there was a used mask on the seat and 3 cigarettes in the ashtray which I had to clean out because I did not want to get charged. Also when I got in the vehicle I noticed the balance was off when I looked around the vehicle after I reached my house the air pressure on the passenger tire was super low. Would have been dangerous had i not noticed. So I had to spend my own money to fill the tire. Worst experience I've ever had and I have moved along being a military brat and now 31 year old adult in the military.

MICHAEL S.
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Dropped off not during business hours, so didn't have any contact with personal

TAMMY BROUSSARD E.
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I would like to know why i was charged an over night fee when my truck was due back until Monday. I drop the truck off on Sunday and drop the key in the key box. then i check my email and see that i was charged a fee of 21.95 . Why . I was told I can drop the truck off at any location, And they people at that location the phone keep going to voice mail and no help for them . Not please at all.

Robert E.
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no one answers calls. And I got an extra charge and don't knwo why

Teresa G.
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My experience was great

Jerry H.
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No one was available.

Esther V.
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El cliente no dejó un comentario.

JOSE H.
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La primera vez que fui a esta localización, faltaban 30 minutos para cerrar y no me quisieron atender porque ya iban a cerrar. La segunda vez fue ayer. Fui y me indicaron que las llaves del camion estaba en la parte de atrás. Estaba cerrado con candado. La clave que ne dieron no funcionó. Estuve hablando con servicio al cliente desde las 11:00 (que era la hora del pick-up) hasta la 1:00 (que me terminaron enviando a otra facilidad de UHaul a buscar otro truck). Yo intente abrir el truck e incluso mi amigo también. El candado no servia o el código que me dieron no era correcto. La del servicio al cliente me quizo decir que era mi culpa porque no sube abrir el candado (Totalmente irrespetuosa) y que también tarde mucho en llamar, cuando llamé tan pronto no pude abrir el candado. Servicio al cliente me paso con 3 personas diferentes y tomaron alrededor de 20 minutos de espera para hablar con cada persona. Como servicio al cliente me va a echar la culpa cuando U-Haul me hizo esperar 2 horas en una llamada? Creo que U-Haul debe de empezar a invertir en mejores candados (si van a usar ese tipo servicio) e invertir también en mejor tecnología. Peor experiencia no pude tener.

Jerry D.
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El cliente no dejó un comentario.

David R.
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El cliente no dejó un comentario.

april M.
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El cliente no dejó un comentario.

cynthia G.
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The auto transport I reserved on Jan. 20 and was guaranteed via email, was suddenly not available 24 hours before I was to move across the country. I was asked if I would be willing to drive to another state to a location 1 hour away to pick one up. When I said I could not do that, your agent then said that if I could delay picking one up until 6 pm at another location across town then she could get me another "guaranteed" reservation. When my I arrived at the location a few minutes before 6 pm, I was told that there was no auto transport at that location. After 1 1/2 hours on the phone with Johnny in the traffic office, I was told that my only option was to drive to Nashville, 50 miles away to pick it up, and that I had to take a partially loaded U-Haul to do it, and pay for the gas myself. So, I not only had to delay my move by more than 6 hours which threw my entire travel schedule into chaos, but was told by an associate at the Providence Rd, location "they do this all the time".Guess who isn't using U-haul or recommending it to anyone? Budget may be a bit more expensive, but if they're reliable and truthful, I'll gladly pay them.

YVETTE R.
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Third time I have used this location. Extremely professional. Very pleased.

Billy A.
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El cliente no dejó un comentario.

Crystal A.
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El cliente no dejó un comentario.

William M.
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El cliente no dejó un comentario.

Winston G.
Clasificación:

stop price gouging $700+ to move 322 mi. south is ridiculous. when my son moved 400 mi. north for $300 and got $100 of it back traveling to the same states. i'm pretty sure I will never use u-haul again

Josiah B.
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Nothing I see

Andrew H.
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El cliente no dejó un comentario.

Eric E.
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El cliente no dejó un comentario.

Rashad M.
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El cliente no dejó un comentario.

Dennis R.
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El cliente no dejó un comentario.

Jonathan T.
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Everything is fine. ??

Ted R.
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Seemed like the gears in the truck were abnormal. I can't explain what it is, but it's almost like the gear is stuck in first for a moment at takeoff.

Raelaundra K.
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The girl in the office didn't even say hello or look up once from her phone. The other guy was unpleasant as well. No customer service whats so ever. When asked about my deposit he seemed irritated and assured my card would be refunded. Should've chose the other place to drop off.

Jon B.
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El cliente no dejó un comentario.

kimberly H.
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Make sure the vehicle lights are working and the trailer isNt leaking

Johnathan H.
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Staff was extremely helpful at this location and went above and beyond to assist me with my move. Making sure I had everything I needed.

ashante G.
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I loved it, my first time using and truck rental service and everything ran smoothly. Mileage estimator was very accurate

Trenita B.
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Customer service was more than beyond the call of duty. Wonderful staff!!

Megan T.
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El cliente no dejó un comentario.

Marvin G.
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Some Discounts

Colin G.
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El cliente no dejó un comentario.

Alma F.
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El cliente no dejó un comentario.

Robert F.
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El cliente no dejó un comentario.

Franz V.
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El cliente no dejó un comentario.

zachary E.
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El cliente no dejó un comentario.

Tamasa M.
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El cliente no dejó un comentario.

Declan H.
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The customer service was top knotch. I'm super stoked to use uhaul when I move one year from now #supportthetroops

Mack C.
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El cliente no dejó un comentario.

Roy H.
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El cliente no dejó un comentario.

Justin D.
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El cliente no dejó un comentario.

BRIAN H.
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El cliente no dejó un comentario.

peter J.
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El cliente no dejó un comentario.

Aundra W.
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Everything was great and things went smoothly.

Neil M.
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Very friendly and easy process. Great customer service.

Mike H.
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I had requested to pick up at another location and a earlier pick up time. My experience at this location was great

Erika S.
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Wonderful customer service!

Leionna M.
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El cliente no dejó un comentario.

Sara W.
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El cliente no dejó un comentario.

David M.
Clasificación:

El cliente no dejó un comentario.

Chrisjon E.
Clasificación:

i did not agree with contract and no one returned my email to explain it to me. i was overcharged and never contacted and money was taken out of my account that i was counting on for food and gas for my family

Marvin G.
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Good job

Ruth S.
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El cliente no dejó un comentario.

Noah C.
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El cliente no dejó un comentario.

Mark L.
Clasificación:

El cliente no dejó un comentario.

Robyn W.
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The gentleman saw us pull up and came out to immediately great us and guide us to the location to drop the trailer. He had it unhitched in minutes and we were on our way! Great Service!

Carol H.
Clasificación:

El cliente no dejó un comentario.

Andrew S.
Clasificación:

El cliente no dejó un comentario.

mariano R.
Clasificación:

El cliente no dejó un comentario.

Eugene T.
Clasificación:

El cliente no dejó un comentario.

Christian R.
Clasificación:

El cliente no dejó un comentario.

David J.
Clasificación:

El cliente no dejó un comentario.

Eduardo G.
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El cliente no dejó un comentario.

Winston M.
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Great customer service and very efficient.

Chucks O.
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El cliente no dejó un comentario.

Bryan O.
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I had an all around positive experience. Customer service was great, everything was timely and user friendly. No complaints at all.

linda W.
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El cliente no dejó un comentario.

Joe K.
Clasificación:

Nothing. Your employees are very friendly and helpful.

Anthony W.
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El cliente no dejó un comentario.

Gerald O.
Clasificación:

Stop consumer price gouging on truck daily truck rental at this location.

Randall H.
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Turned the vehicle and dolly in 24 hours early, clean and gassed up. The attendant only cared the fuel level wasnt exactly as on the pick up contract stated.

Shawn H.
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El cliente no dejó un comentario.

stephen B.
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El cliente no dejó un comentario.

Hezekiah C.
Clasificación:

Customer service associate was so rude!! She literally left the facility while I was there and I had to call the 800 number to have them call her back to the facility. I rent from here at least twice a year. Never again as long as she is there!

Lionel D.
Clasificación:

El cliente no dejó un comentario.

Leslie G.
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I informed them I would need the truck until 2-3pm instead of turning in at 930am, I was told no problem but when turned in I was charged all kinds of charges to my credit card

Dustin M.
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El cliente no dejó un comentario.

Morgan M.
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El cliente no dejó un comentario.

Sonia B.
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El cliente no dejó un comentario.

Henry R.
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El cliente no dejó un comentario.

Michael J.
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Great customer service. No issues with this location.

elizabeth H.
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Earlier times for weekends.

gregory M.
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El cliente no dejó un comentario.

Jeremiah L.
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El cliente no dejó un comentario.

Jessica L.
Clasificación:

Thank you for awesome customer service .

Arcadio L.
Clasificación:

Keep it up, the drop off went pretty easy. The personnel was ready to accept the rented equipment

Walter M K.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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