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Scott Kroll
Customer Reviews for First Storage One
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Somers Dr needs to be repaired/ repaved. The signal for managing the app for check in and out was EXTREMELY slow and time consuming. It took me 25 minutes to get checked in and get access to the key for my truck.
DAVID MICHAEL CLARKNothing. Everything was great
Alexander MeyersThis location is perfect. Customer service is excellent.
Ann EthingtonFirst-rate, friendly customer service from Nate. Would definitely rent here again.
David FrownfelterFast Friendly service, in and out quick.
Matthew HenryThe manager was always professional, helpful and a great working with you. He was a class act!
HAROLD MORGAN | Overall ExperienceThe auto transport trailer that we rented seemed fine at pick up. However we discovered 4 hours into a 6 hour drive that the trailers electrical supply line was not intact. Appears there were previous "repairs" to the electrical line that included melting it together with another cable. This repair failed some where in the drive and we did not have any lighting or brakes on the trailer.
Christopher HydeGREAT BUSINESS!! I'll BE USING THEM FOR STORGE EVERYTIME!!!
Laron Simpson | Overall ExperienceNate is a kindly man, reliable & respectful of others. He is thorough & hard-working, helpful & attentive. We have appreciated his insight as we relied upon him & rented storage space over a span of years.
THEODORE HANSEN JR | Overall ExperienceVery good service.
Clare McFallAwesome! Keep up the great work!
Geri ClarkThank you for making my move so easy! The staff is exceptional and helpful.
Katrina LeathersHe got me out of there super fast.
Matthew HenryThe individual that I worked with was very helpful.
Lisa Stewart-VisniskiNate is awesome! Highly recommended to anyone who needs a storage unit or to rent a Uhaul truck The best!
OWEN EverettFree snacks and coffee but just saying that because there is nothing you could do better to improve at this location, best Uhaul location in the US.
Benjamin MercerExortarlos a que continúen brindando ese buen y tan necesario servicio. Y además ese excelente trato al cliente.
Carlos Lores PupoNate was exceptionally helpful .....
STEPHEN STRICKLAND | Overall ExperienceNate was very helpful and kind
Beth a blanchardVery friendly and polite
Rick HenryVery friendly and polite
Rick HenryStaff was very informative regarding hours and equipment operation. Thanks much!
Justin zandersallWas charged for clean up when the truck came to us wet muddy and with leaves in it we went down main roads and never once touched an area with mud
Haley RickettsThe worker was super friendly and helpful. They made the process seamless and enjoyable! I was a little nervous to rent a truck for my first time but it went off without a hitch.
Erin HallidayNo issues man is very pleasant and helpful
Barbara CarpenterPrevious renter took the trailer mud bogging and the trailer still was covered when I received it. The guy at the counter was very helpful and professional.
Nick MawhinneyVery quick and convenient process. I'll be back again next time I need a truck.
Carson WaitesGreat staff, courteous and professional. Always going the extra mile for the consumer. Would highly recommend.
RAFAEL FRANKLIN- TUCK | Overall ExperienceMy issue was coming into this store for drop off (yes knew we were coming early) and we have to sit in the parking lot for almost 25 minutes..??? Open sign was on but there was a thing on the window about not returning till x time... My husband works an off shift and works 10 hr shifts so that was beyond inconvenient and frustrating!! Other than that the guy we dealt with was pleasant and kind and the appliance dolly worked out well for what we needed... I only wouldn't recommend because people have super constrictive schedules oftentimes when moving etc and if a location is supposed to be open then it should be open. He wasn't out in the storage place either we watched him drive back up. I mostly base reviews on product etc but I have to factor into this that look the guy wasn't even there when the store was open and that's not cool.
Robert McCartBest customer service ever as well as storage lot and buildings are well taken care of
Jacob Kneuss | Overall ExperienceNate went above and beyond to make a first time mover like me feel confident and important. Thank you Nate.
Justin CumbusVery professional and pleasant.
Michele VrbenskyThe owner operator was very friendly and has great customer service will keep him in mind if anyone ever needs to rent a uhaul he was so nice👍🏾👍🏾👍🏾
Tanyaknica HunterVery personable dealer, everything ready for me. So easy. Thank you.
David BozeThe sales / desk staff helped me make the best choices for my move.
Andrew CocagneGood friendly service!
David FisherQuick and easy I would definitely rent a trailer here again.
Richard WhitlockAlways in and out the fastest at this location.
Matthew HenryEven though previous customer was 1 1/2 hours late, they took care of me
Larry CarpenterNothing. Nate is very helpful and great to work with.
Ricardo AlfaroThe Manager/Rep at the location was very pleasant and helpful.
Martin BarkerVery friendly and fast customer service!! Will be back for sure!!
Homer kenyonWas charged for an extra day
Brett GrantNate is a great guy! He helped me more than I could ask and explained everything. This location is well maintained and always has the equipment I need! Highly recommended 👌 👍 👏 💯 🙌 😊 👌
Penny ThomasFast and Friendly service.
MATTHEW CALVIN HENRYNate was great, hey, that rhymed!
Cory StiffGreat staff ! and fast and easy service !
Craig NagyCharged a deposit for an already paid truck rental
Kevin RidsdaleIn and out quickly. Friendly service.
MATTHEW CALVIN HENRYExcellent service. Uhaul saved me $ on this move. Will be renting again from them this location. A+
John RothleyVery friendly and easy to work with.
Julie ParksGreat customer service!
Paul BondGreat owner very nice and very respectful and trucks are very nice
Sheldon SwindlehurstThe sales person was very helpful
Wayne LutzEverything was great
CRAIG CARTER ALLENVery friendly worked well with me when I needed it. Thank you for your services
Patricia Hart | Overall ExperienceNothing I can think of
alexia UrbanExcellant service was extremely pleased. Owner was very nice Thanks
GERALD IRWIN HITCHCOCKVery helpful and great experience!
KELLIE RENEE LAVALLIEROffice staff was very helpful and knowledgeable
Shanna Reid | Overall ExperienceThis is a great place for RV storage. Thank you!!
Jeff Conard | Overall ExperienceI wasn't taking a unit all the way in the back along the expressway. I explained that I was concerned about blowing snow across. He had no others the same price. I went and got an indoor unit for cheaper at Dort Hwy (old Kmart) and it was very clean, secure, and friendly customer service.
Penny Thomas | Overall ExperienceThanks for a great move.
MARK STEVEN RIGGLE | Overall ExperienceI have a 10x10 unit here for 2 years without incident. Rates for the unit I found to be as good or better than others.
Edmund Kiras | Overall ExperienceGood working with Nate Henry. He's friendly and helpful and ensured every customer is satisfied with service. Why can't Comcast, AT&T and Verizon be so accommodating. 5 star rating for First Storage One.... Thanks Nate
Paul Eathorne | Overall ExperienceThank you for your service
George Miller | Overall ExperienceGreat customer service
Danny Ryman | ReservationNice place to be at
Mark Mitchell | ReservationNate is extraordinary at his job.
Kimberly Dutil | Overall ExperienceThe facility was very accommodating. The staff was always helpful with suggesting better types of locks and how to pay online, etc. We were very happy with First One Storage over the last 14 yrs.
JAN CHAMPION | Overall ExperienceMice mice mice
VALAREE GOWER | Overall ExperienceNate goes above and beyond to ensure happiness with your unit. He is helpful and always available with any questions one might have. I had a unit here for a year and would definitely use them again!
Crystal Kelley | Overall ExperienceVery professional staff, very clean and neat storage facility.
DIANA Loll | Overall ExperienceNice and clean unit. Very easy to access unit.
Martin Niswonger | First ImpressionsGreat job, excellent customer service
Privacy Request | First ImpressionsExcellent customer service
DIANA Loll | First Impressionsno issues, all good
Privacy Request | First ImpressionsClean storage unit helpful employee and great service
Privacy Request | First ImpressionsIt was a very easy move and the facility manager was extra helpful. I will always use this place for storage and I will certainly reffer anyone who`s moving.
Privacy Request | First Impressions