Customer Reviews for First Storage One
(U-Haul Neighborhood Dealer)

608 reviews

4258 Somers Dr   Burton, MI 48529
(Just south of Bristol Rd just east of I-475)

(810) 715-0432

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/3/2024: 11:00 am - 5:00 pm

Services at this Location:

Contact Us

(810) 715-0432

4258 Somers Dr
Burton, MI 48529
(Just south of Bristol Rd just east of I-475)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/3/2024: 11:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Scott Kroll 
Rating:
5.0

Customer did not leave a comment.

john hubbard 
Rating:
4.0

Somers Dr needs to be repaired/ repaved. The signal for managing the app for check in and out was EXTREMELY slow and time consuming. It took me 25 minutes to get checked in and get access to the key for my truck.

DAVID MICHAEL CLARK 
Rating:
5.0

Nothing. Everything was great

Alexander Meyers 
Rating:
5.0

This location is perfect. Customer service is excellent.

Ann Ethington 
Rating:
5.0

First-rate, friendly customer service from Nate. Would definitely rent here again.

David Frownfelter 
Rating:
5.0

Customer did not leave a comment.

Matthew Henry 
Rating:
5.0

Customer did not leave a comment.

Matthew Henry 
Rating:
5.0

Fast Friendly service, in and out quick.

Matthew Henry 
Rating:
5.0

The manager was always professional, helpful and a great working with you. He was a class act!

HAROLD MORGAN  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Melissa Wheaton 
Rating:
3.0

The auto transport trailer that we rented seemed fine at pick up. However we discovered 4 hours into a 6 hour drive that the trailers electrical supply line was not intact. Appears there were previous "repairs" to the electrical line that included melting it together with another cable. This repair failed some where in the drive and we did not have any lighting or brakes on the trailer.

Christopher Hyde 
Rating:
5.0

Customer did not leave a comment.

Robert Hanson 
Rating:
5.0

Customer did not leave a comment.

Ann Ethington 
Rating:
5.0

Customer did not leave a comment.

LAURA OREILLY  |  Overall Experience 
Rating:
5.0

GREAT BUSINESS!! I'll BE USING THEM FOR STORGE EVERYTIME!!!

Laron Simpson  |  Overall Experience 
Rating:
5.0

Nate is a kindly man, reliable & respectful of others. He is thorough & hard-working, helpful & attentive. We have appreciated his insight as we relied upon him & rented storage space over a span of years.

THEODORE HANSEN JR  |  Overall Experience 
Rating:
5.0

Very good service.

Clare McFall 
Rating:
5.0

Customer did not leave a comment.

David Lindamood 
Rating:
5.0

Customer did not leave a comment.

William Bond 
Rating:
5.0

Customer did not leave a comment.

Robert Bernard 
Rating:
5.0

Awesome! Keep up the great work!

Geri Clark 
Rating:
5.0

Thank you for making my move so easy! The staff is exceptional and helpful.

Katrina Leathers 
Rating:
5.0

Customer did not leave a comment.

Robert Werbanowski 
Rating:
5.0

Customer did not leave a comment.

Keosha Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kay Bell 
Rating:
5.0

He got me out of there super fast.

Matthew Henry 
Rating:
4.0

Customer did not leave a comment.

Leslie Thompson 
Rating:
5.0

The individual that I worked with was very helpful.

Lisa Stewart-Visniski 
Rating:
3.0

Customer did not leave a comment.

EVA DORENE KARAS 
Rating:
5.0

Nate is awesome! Highly recommended to anyone who needs a storage unit or to rent a Uhaul truck The best!

OWEN Everett 
Rating:
5.0

Free snacks and coffee but just saying that because there is nothing you could do better to improve at this location, best Uhaul location in the US.

Benjamin Mercer 
Rating:
5.0

Customer did not leave a comment.

Matthew Henry 
Rating:
5.0

Customer did not leave a comment.

Ricardo Alfaro 
Rating:
5.0

Customer did not leave a comment.

Andrew Ondes 
Rating:
4.0

Exortarlos a que continúen brindando ese buen y tan necesario servicio. Y además ese excelente trato al cliente.

Carlos Lores Pupo 
Rating:
5.0

Customer did not leave a comment.

Michael Joliat 
Rating:
5.0

Nate was exceptionally helpful .....

STEPHEN STRICKLAND  |  Overall Experience 
Rating:
5.0

Nate was very helpful and kind

Beth a blanchard 
Rating:
5.0

Very friendly and polite

Rick Henry 
Rating:
5.0

Very friendly and polite

Rick Henry 
Rating:
5.0

Staff was very informative regarding hours and equipment operation. Thanks much!

Justin zandersall 
Rating:
3.0

Was charged for clean up when the truck came to us wet muddy and with leaves in it we went down main roads and never once touched an area with mud

Haley Ricketts 
Rating:
5.0

Customer did not leave a comment.

Joseph Russell 
Rating:
5.0

Customer did not leave a comment.

MICHELLE WALTERS 
Rating:
5.0

The worker was super friendly and helpful. They made the process seamless and enjoyable! I was a little nervous to rent a truck for my first time but it went off without a hitch.

Erin Halliday 
Rating:
5.0

Customer did not leave a comment.

Veronica Davis 
Rating:
5.0

No issues man is very pleasant and helpful

Barbara Carpenter 
Rating:
5.0

Customer did not leave a comment.

Matthew Henry 
Rating:
4.0

Previous renter took the trailer mud bogging and the trailer still was covered when I received it. The guy at the counter was very helpful and professional.

Nick Mawhinney 
Rating:
5.0

Very quick and convenient process. I'll be back again next time I need a truck.

Carson Waites 
Rating:
5.0

Great staff, courteous and professional. Always going the extra mile for the consumer. Would highly recommend.

RAFAEL FRANKLIN- TUCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geri Clark 
Rating:
5.0

Customer did not leave a comment.

Amanda Moran 
Rating:
3.0

My issue was coming into this store for drop off (yes knew we were coming early) and we have to sit in the parking lot for almost 25 minutes..??? Open sign was on but there was a thing on the window about not returning till x time... My husband works an off shift and works 10 hr shifts so that was beyond inconvenient and frustrating!! Other than that the guy we dealt with was pleasant and kind and the appliance dolly worked out well for what we needed... I only wouldn't recommend because people have super constrictive schedules oftentimes when moving etc and if a location is supposed to be open then it should be open. He wasn't out in the storage place either we watched him drive back up. I mostly base reviews on product etc but I have to factor into this that look the guy wasn't even there when the store was open and that's not cool.

Robert McCart 
Rating:
5.0

Best customer service ever as well as storage lot and buildings are well taken care of

Jacob Kneuss  |  Overall Experience 
Rating:
5.0

Nate went above and beyond to make a first time mover like me feel confident and important. Thank you Nate.

Justin Cumbus 
Rating:
5.0

Customer did not leave a comment.

Matthew Henry 
Rating:
5.0

Customer did not leave a comment.

James Coviak 
Rating:
5.0

Very professional and pleasant.

Michele Vrbensky 
Rating:
5.0

Customer did not leave a comment.

Matthew Henry 
Rating:
5.0

Customer did not leave a comment.

Geri Clark 
Rating:
5.0

The owner operator was very friendly and has great customer service will keep him in mind if anyone ever needs to rent a uhaul he was so nice👍🏾👍🏾👍🏾

Tanyaknica Hunter 
Rating:
4.0

Customer did not leave a comment.

Frank Warren 
Rating:
4.0

Customer did not leave a comment.

Francis Cummins 
Rating:
5.0

Very personable dealer, everything ready for me. So easy. Thank you.

David Boze 
Rating:
5.0

Customer did not leave a comment.

Frederick Smyser 
Rating:
5.0

Customer did not leave a comment.

Shawnee Faught 
Rating:
5.0

Customer did not leave a comment.

Matthew Henry 
Rating:
5.0

The sales / desk staff helped me make the best choices for my move.

Andrew Cocagne 
Rating:
5.0

Good friendly service!

David Fisher 
Rating:
5.0

Quick and easy I would definitely rent a trailer here again.

Richard Whitlock 
Rating:
5.0

Always in and out the fastest at this location.

Matthew Henry 
Rating:
5.0

Even though previous customer was 1 1/2 hours late, they took care of me

Larry Carpenter 
Rating:
5.0

Customer did not leave a comment.

Jarrrt Hernandez 
Rating:
5.0

Nothing. Nate is very helpful and great to work with.

Ricardo Alfaro 
Rating:
5.0

Customer did not leave a comment.

James Warner 
Rating:
5.0

Customer did not leave a comment.

Matthew Henry 
Rating:
3.0

Customer did not leave a comment.

Alyssa Prater 
Rating:
5.0

Customer did not leave a comment.

Laurie Molpus  |  Overall Experience 
Rating:
5.0

The Manager/Rep at the location was very pleasant and helpful.

Martin Barker 
Rating:
5.0

Customer did not leave a comment.

John Russell 
Rating:
5.0

Very friendly and fast customer service!! Will be back for sure!!

Homer kenyon 
Rating:
5.0

Customer did not leave a comment.

Ronald Cupp 
Rating:
1.0

Was charged for an extra day

Brett Grant 
Rating:
5.0

Nate is a great guy! He helped me more than I could ask and explained everything. This location is well maintained and always has the equipment I need! Highly recommended 👌 👍 👏 💯 🙌 😊 👌

Penny Thomas 
Rating:
5.0

Fast and Friendly service.

MATTHEW CALVIN HENRY 
Rating:
5.0

Nate was great, hey, that rhymed!

Cory Stiff 
Rating:
5.0

Great staff ! and fast and easy service !

Craig Nagy 
Rating:
5.0

Customer did not leave a comment.

Chris Blaharski 
Rating:
5.0

Customer did not leave a comment.

Crystol Putnam 
Rating:
5.0

Charged a deposit for an already paid truck rental

Kevin Ridsdale 
Rating:
5.0

Customer did not leave a comment.

JAMES STANLEY COVIAK 
Rating:
5.0

In and out quickly. Friendly service.

MATTHEW CALVIN HENRY 
Rating:
5.0

Customer did not leave a comment.

Gladys Huddleston 
Rating:
5.0

Customer did not leave a comment.

JOSHUA CORY LOPEZ 
Rating:
5.0

Excellent service. Uhaul saved me $ on this move. Will be renting again from them this location. A+

John Rothley 
Rating:
5.0

Customer did not leave a comment.

Terry Materna 
Rating:
5.0

Very friendly and easy to work with.

Julie Parks 
Rating:
5.0

Customer did not leave a comment.

Robert Sweany 
Rating:
5.0

Great customer service!

Paul Bond 
Rating:
5.0

Customer did not leave a comment.

Gary Britz 
Rating:
5.0

Customer did not leave a comment.

Jeff Groat 
Rating:
5.0

Great owner very nice and very respectful and trucks are very nice

Sheldon Swindlehurst 
Rating:
5.0

The sales person was very helpful

Wayne Lutz 
Rating:
5.0

Everything was great

CRAIG CARTER ALLEN 
Rating:
5.0

Very friendly worked well with me when I needed it. Thank you for your services

Patricia Hart  |  Overall Experience 
Rating:
5.0

Nothing I can think of

alexia Urban 
Rating:
5.0

Excellant service was extremely pleased. Owner was very nice Thanks

GERALD IRWIN HITCHCOCK 
Rating:
5.0

Very helpful and great experience!

KELLIE RENEE LAVALLIER 
Rating:
5.0

Office staff was very helpful and knowledgeable

Shanna Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle McCarley  |  Overall Experience 
Rating:
5.0

This is a great place for RV storage. Thank you!!

Jeff Conard  |  Overall Experience 
Rating:
5.0

I wasn't taking a unit all the way in the back along the expressway. I explained that I was concerned about blowing snow across. He had no others the same price. I went and got an indoor unit for cheaper at Dort Hwy (old Kmart) and it was very clean, secure, and friendly customer service.

Penny Thomas  |  Overall Experience 
Rating:
5.0

Thanks for a great move.

MARK STEVEN RIGGLE  |  Overall Experience 
Rating:
5.0

I have a 10x10 unit here for 2 years without incident. Rates for the unit I found to be as good or better than others.

Edmund Kiras  |  Overall Experience 
Rating:
5.0

Good working with Nate Henry. He's friendly and helpful and ensured every customer is satisfied with service. Why can't Comcast, AT&T and Verizon be so accommodating. 5 star rating for First Storage One.... Thanks Nate

Paul Eathorne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Moak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Healy  |  Overall Experience 
Rating:
5.0

Thank you for your service

George Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEWIS  |  Overall Experience 
Rating:
5.0

Great customer service

Danny Ryman  |  Reservation 
Rating:
5.0

Nice place to be at

Mark Mitchell  |  Reservation 
Rating:
5.0

Nate is extraordinary at his job.

Kimberly Dutil  |  Overall Experience 
Rating:
5.0

The facility was very accommodating. The staff was always helpful with suggesting better types of locks and how to pay online, etc. We were very happy with First One Storage over the last 14 yrs.

JAN CHAMPION  |  Overall Experience 
Rating:
3.0

Mice mice mice

VALAREE GOWER  |  Overall Experience 
Rating:
5.0

Nate goes above and beyond to ensure happiness with your unit. He is helpful and always available with any questions one might have. I had a unit here for a year and would definitely use them again!

Crystal Kelley  |  Overall Experience 
Rating:
5.0

Very professional staff, very clean and neat storage facility.

DIANA Loll  |  Overall Experience 
Rating:
4.0

Nice and clean unit. Very easy to access unit.

Martin Niswonger  |  First Impressions 
Rating:
5.0

Great job, excellent customer service

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent customer service

DIANA Loll  |  First Impressions 
Rating:
4.0

no issues, all good

Privacy Request  |  First Impressions 
Rating:
4.0

Clean storage unit helpful employee and great service

Privacy Request  |  First Impressions 
Rating:
4.0

It was a very easy move and the facility manager was extra helpful. I will always use this place for storage and I will certainly reffer anyone who`s moving.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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