Customer Reviews for First Stop Auto Sales Inc
(U-Haul Neighborhood Dealer)

88 reviews

4676 Cleburne Blvd   Dublin, VA 24084

(540) 674-4214

Office Hours

  • Mon-Wed: 12 pm–4 pm
  • Thur: Closed
  • Fri: 12 pm–4 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/4/2024: Closed

Services at this Location:

Contact Us

(540) 674-4214

4676 Cleburne Blvd
Dublin, VA 24084

Services at this Location:

Office Hours

  • Mon-Wed: 12 pm–4 pm
  • Thur: Closed
  • Fri: 12 pm–4 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Troy Barcavage 
Rating:
3.0

I feel it would have been smoother with a person on location, instead of have to go through has of reach someone on the 1-800 number with questions.

Irish Monday 
Rating:
4.0

Customer did not leave a comment.

Steve Newberry 
Rating:
3.0

Customer did not leave a comment.

David Robinson 
Rating:
2.0

I rescheduled my pickup due to weather. I called the agent 36 hours prior. He did not call me back but another person with Uhaul online did. When I got there to get the truck he was not present. I lost over an hour waiting for the truck. He said he called me 3 times but there was no such record on my phone. The truck was not loaded with dollie or pads. Worst U-Haul experience ever.

INDIA watkins 
Rating:
4.0

The cab of the truck was not clean - very muddy. Otherwise, everything on the truck and the U-haul location was fine

WILLIAMANTHONY ESTERHUIZEN 
Rating:
5.0

Customer did not leave a comment.

HEATHER MAYER 
Rating:
3.0

Customer did not leave a comment.

Anita Gearhart 
Rating:
5.0

Customer did not leave a comment.

Denise Cochran 
Rating:
5.0

Customer did not leave a comment.

TERRYTITUS LYONS 
Rating:
5.0

My original selection and confirmed reservation was to drop off in Dublin va. Uhaul changed this location to max meadows va the day of pick up on the contract. I dropped off equipment at Dublin location. Had terry in Dublin not called me, so I could contact uhaul and fix this, uhaul would have charged me for dropping off at wrong location. Thank you terry for saving me money. And uhaul should not be making changes like this. The contracts are hard to read on the phone. The contracts should match the confined reservations. Seems like a gotcha from uhaul to extract more money.

Joseph Gallagher 
Rating:
4.0

Great customer service and support

KATHY JONES 
Rating:
5.0

Customer did not leave a comment.

John Bartlett 
Rating:
5.0

Getting like how I was charged so much for the gas when I parked it it said it was for it was when I got it. Don’t know if the truck was unbalanced or off level.

Nancy Hoback 
Rating:
5.0

fantastic place to do uhaul rental.

TERRYTITUS LYONS SR 
Rating:
5.0

Customer did not leave a comment.

Caitlin Underwood 
Rating:
5.0

Customer did not leave a comment.

carol herd 
Rating:
3.0

Provide me with the equipment that I requested. There wasn’t a dolly or furniture pads in the truck.

ADAM NOVOTNY 
Rating:
5.0

Mobil portion did not work but was able to go through the office instead.

Angela ANDREWS 
Rating:
5.0

Customer did not leave a comment.

Chad Flamm 
Rating:
5.0

Customer did not leave a comment.

DEYON FINLEY 
Rating:
5.0

Customer did not leave a comment.

eddie ocasio 
Rating:
5.0

Customer did not leave a comment.

Laura Norris 
Rating:
5.0

Customer did not leave a comment.

Judy Fraiser 
Rating:
5.0

Very friendly staff member. I would advise others to read their documents thoroughly regarding the return process. Nice clean vehicle. Ran well.

william hall 
Rating:
5.0

Customer did not leave a comment.

Jody Adkins 
Rating:
1.0

Customer did not leave a comment.

Cristal Raffensberger 
Rating:
5.0

FANTANTISTIC SERVICE! GREAT PLACE TO RENT TRUCKS. I WILL DEFINITELY USE THEM AGAIN!

TERRYTITUS LYONS SR 
Rating:
5.0

Customer did not leave a comment.

mark mccourt 
Rating:
1.0

Had to be moved to another location, ended up driving 67 miles versus 30 miles. No one would help me through custom service.

Samantha Felts 
Rating:
1.0

Customer did not leave a comment.

MICHELL JACKSON RIVERA  
Rating:
5.0

I had a reservation to pick the truck early. When I got there and signed in on my phone it left a message that the location did not open until 9 when my reservation was for 7. There was a lock box on a pole and I knew the key was in it. No called uhaul and was told by multiple People there was not a code listed. I had to sit and wait for 1.5 hours to get a key. Owner gets there and he says that uhaul has the code and I should have been given the code. I said well call him and get the code and was told that uhaul did not have a phone number other than the office. You need to have a contact number for all owners so you can reach them. Shame on uhaul.

Carol Cormany 
Rating:
1.0

Had a reservation guarantee for 26-ft truck, but it wasn't available and they gave me a 20-ft truck. They did not refund my $50 like they said they would. I thought I'd checked in on my phone using the link they said, but they still charged me the $20 fee for not using mobile check-in.

Reuben Miller 
Rating:
4.0

Customer did not leave a comment.

jenifer carthew 
Rating:
4.0

Customer did not leave a comment.

CHRIS CALLOWAY 
Rating:
1.0

Dont go to this location

Daniel Sexton 
Rating:
5.0

Tried to tell me less than half tank gas when he parked on unlevel ground. I just went and put some in it. He was an ass.

shirlee kingsmith 
Rating:
5.0

Enjoyed renting from this location. The staff was very professional. Enjoyed it very much. Will definitely use them again

WILLIAMBRUCE GREGORY 
Rating:
4.0

Nothing

Daron Dickerson 
Rating:
5.0

Customer did not leave a comment.

christopher thompson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Canning 
Rating:
5.0

Friendly service

John TRAVIS 
Rating:
5.0

Customer did not leave a comment.

ASHLEYCOLLINS ROGERS 
Rating:
5.0

Customer did not leave a comment.

LYNNJENNINGS WHITE 
Rating:
5.0

I can’t think of any needed improvements. It’s also a great location! Terry was great to work with.

Larry Bralley 
Rating:
5.0

Customer did not leave a comment.

WILLIAMSHANNON COLLINS 
Rating:
3.0

The app and the website showed two different pickup locations on the same reservation number. We had to call to figure out where we were supposed to pickup. The accessories we ordered were not available at our pickup location. The cab of the truck was filled with trash and smelled as if someone had been smoking in it. The back of the truck had broken glass and had not been cleaned.

ANGELA EVANS 
Rating:
5.0

Gas level was not 3/8. Was 1/4 tank.

CHELSEAMARGARET CHITWOOD 
Rating:
5.0

When we ordered the UHaul it was at the Fairlawn location. We wanted to pick up the truck at that location. The truck was there on Friday evening. When we got there to pick it up on Saturday it was gone. We were sent to a Dublin location. We got to the 1st Dublin location and it was not there. The woman there looked up our reservation and sent us to a 2nd Dublin location. When we arrived there it was closed. Finally we got to First Stop Auto location and got our truck. First Stop was very nice to work with however the rest of the experience was awful.

JASONCHARLES THOMAS 
Rating:
3.0

Customer did not leave a comment.

Ruben Martinez 
Rating:
5.0

Customer did not leave a comment.

BARBARA SOILAND 
Rating:
1.0

Truck had an exhaust leak in the cab. Agent was rude. I will not rent from uhaul again.

John Miller 
Rating:
4.0

Check vehicle thoroughly before renting it out. The horn didn't work.

Monique McMurray 
Rating:
4.0

Customer did not leave a comment.

David Haugh 
Rating:
5.0

Great location, with very helpful people. The whole experience was positive!

CAMERONSHERMAN RING 
Rating:
5.0

Easy rental process, nice friendly people.

WILLIAMCAMDEN BURMESTER 
Rating:
3.0

It had rained very hard and still raining, we had to step into over a inch of water just to get into truck. Truck should have been pulled out to where customers don't have to Wade water to get into equipment

Ronnie Adkins III 
Rating:
5.0

There was no way I would have ever find the key drop box. No signs or info in my text and it was not near the main building. Only a text from Greg, the area mgr told me where to find it. I hgv ave previously rented many times, both one way and local, but after this horrible, impersonal experience, I am done with UHaul.

James Whelan 
Rating:
5.0

Customer did not leave a comment.

Deiver Guevara 
Rating:
5.0

Customer did not leave a comment.

JENNIFERSIMS LYLE 
Rating:
5.0

No suggestions.

LISAGAYLE MUSTAIN 
Rating:
5.0

Customer did not leave a comment.

Charles Birkelbach 
Rating:
4.0

Customer did not leave a comment.

wendy gillespie 
Rating:
3.0

Site did not have the moving cart requested. Truck was parked in a very muddy location and difficult to reach. Truck also smelled heavily of second hand smoke. I thought U-Haul vehicles were "no smoking"

mark andrews 
Rating:
4.0

Double check the cab for trash on the floor. Find a more obvious location for the key deposit. Looked around for a while to find it at night.

bryan mosier 
Rating:
5.0

Great Service

Paul Fitzgerald 
Rating:
3.0

Customer did not leave a comment.

Marshall Snyder 
Rating:
3.0

the truck had water bottles in the floor board under the seat which could have rolled under my feet while driving and my checking account was double charged now I'm having to submit a claim with wells fargo since my checking was over drafted. thanks uhaul

lance buckner 
Rating:
5.0

Fantastic experience. Truck was in great shape and everything worked well. May need to test interior lights for cargo area, could not get them to turn on. But this could have been our ignorance.

Andrea Greene 
Rating:
4.0

Was told we should have washed and cleaned the vehicle. Was not advised of that when we picked it up. Truck was not dirty and husband was unable to take it to car wash due to physical limitations. Employee said they would "take care of it and charge to back to the originating rental." We were only told to return vehicle with 3/4 tank of gas not that it had to be washed.

Deborah Clark 
Rating:
3.0

Customer did not leave a comment.

KENNETH WALKER 
Rating:
4.0

Customer did not leave a comment.

harrison pham 
Rating:
5.0

Customer did not leave a comment.

James Harrison 
Rating:
3.0

Customer did not leave a comment.

Brandon Scharer 
Rating:
5.0

Customer did not leave a comment.

JAMES LYONS 
Rating:
4.0

As promised!

mark hendricks 
Rating:
5.0

Customer did not leave a comment.

Mary Rider 
Rating:
4.0

I was originally scheduled for another location that was not open and had to go to this location.

ROBERT Edwards 
Rating:
5.0

Customer did not leave a comment.

Tom Underwood 
Rating:
5.0

The process was made very easy by the staff to rent a truck and ensure I had everything needed for the move.

richard lyons 
Rating:
3.0

Customer did not leave a comment.

HOLLIE GRIFFIN 
Rating:
4.0

The staff was friendly and tried to be helpful, but it took a while to process my rental as they were not familiar with Uhaul's new software. Otherwise, the truck was in great shape and I had no problems. For what it's worth, I had to go to this location because the one nearer to my house was unexpectedly closed despite the Uhaul website saying they were open, and the second closest site did not have the type of truck I wanted. So, for Uhaul in general, I wish there was better coordination between the website and what is actually available at the various locations.

JON ARMSTRONG 
No reviews have been submitted for this location.

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