Had to be moved to another location, ended up driving 67 miles versus 30 miles. No one would help me through custom service.Samantha F.
Customer Reviews for First Stop Storage & Auto Sales
(U-Haul Neighborhood Dealer)
Dublin, VA 24084
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 2:30 p. m.
- Dom.: cerrado
- 8/19/2022 - 8/20/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MICHELL J.
I had a reservation to pick the truck early. When I got there and signed in on my phone it left a message that the location did not open until 9 when my reservation was for 7. There was a lock box on a pole and I knew the key was in it. No called uhaul and was told by multiple People there was not a code listed. I had to sit and wait for 1.5 hours to get a key. Owner gets there and he says that uhaul has the code and I should have been given the code. I said well call him and get the code and was told that uhaul did not have a phone number other than the office. You need to have a contact number for all owners so you can reach them. Shame on uhaul.Carol C.
Had a reservation guarantee for 26-ft truck, but it wasn't available and they gave me a 20-ft truck. They did not refund my $50 like they said they would. I thought I'd checked in on my phone using the link they said, but they still charged me the $20 fee for not using mobile check-in.Reuben M.
El cliente no dejó un comentario.jenifer C.
El cliente no dejó un comentario.CHRIS C.
Dont go to this locationDaniel S.
Tried to tell me less than half tank gas when he parked on unlevel ground. I just went and put some in it. He was an ass.shirlee K.
Enjoyed renting from this location. The staff was very professional. Enjoyed it very much. Will definitely use them againWILLIAMBRUCE G.
El cliente no dejó un comentario.christopher T.
El cliente no dejó un comentario.Jennifer C.
Servicio amableJohn T.
El cliente no dejó un comentario.ASHLEYCOLLINS R.
El cliente no dejó un comentario.LYNNJENNINGS W.
I can't think of any needed improvements. It's also a great location! Terry was great to work with.Larry B.
El cliente no dejó un comentario.WILLIAMSHANNON C.
The app and the website showed two different pickup locations on the same reservation number. We had to call to figure out where we were supposed to pickup. The accessories we ordered were not available at our pickup location. The cab of the truck was filled with trash and smelled as if someone had been smoking in it. The back of the truck had broken glass and had not been cleaned.ANGELA E.
Gas level was not 3/8. Was 1/4 tank.CHELSEAMARGARET C.
When we ordered the UHaul it was at the Fairlawn location. We wanted to pick up the truck at that location. The truck was there on Friday evening. When we got there to pick it up on Saturday it was gone. We were sent to a Dublin location. We got to the 1st Dublin location and it was not there. The woman there looked up our reservation and sent us to a 2nd Dublin location. When we arrived there it was closed. Finally we got to First Stop Auto location and got our truck. First Stop was very nice to work with however the rest of the experience was awful.JASONCHARLES T.
El cliente no dejó un comentario.Ruben M.
El cliente no dejó un comentario.BARBARA S.
Truck had an exhaust leak in the cab. Agent was rude. I will not rent from uhaul again.John M.
Check vehicle thoroughly before renting it out. The horn didn't work.Monique M.
El cliente no dejó un comentario.David H.
Great location, with very helpful people. The whole experience was positive!CAMERONSHERMAN R.
Easy rental process, nice friendly people.WILLIAMCAMDEN B.
It had rained very hard and still raining, we had to step into over a inch of water just to get into truck. Truck should have been pulled out to where customers don't have to Wade water to get into equipmentRonnie A.
There was no way I would have ever find the key drop box. No signs or info in my text and it was not near the main building. Only a text from Greg, the area mgr told me where to find it. I hgv ave previously rented many times, both one way and local, but after this horrible, impersonal experience, I am done with UHaul.James W.
El cliente no dejó un comentario.Deiver G.
El cliente no dejó un comentario.JENNIFERSIMS L.
No suggestions.LISAGAYLE M.
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.wendy G.
Site did not have the moving cart requested. Truck was parked in a very muddy location and difficult to reach. Truck also smelled heavily of second hand smoke. I thought U-Haul vehicles were "no smoking"mark A.
Double check the cab for trash on the floor. Find a more obvious location for the key deposit. Looked around for a while to find it at night.bryan M.
Great ServicePaul F.
El cliente no dejó un comentario.Marshall S.
the truck had water bottles in the floor board under the seat which could have rolled under my feet while driving and my checking account was double charged now I'm having to submit a claim with wells fargo since my checking was over drafted. thanks uhaullance B.
Fantastic experience. Truck was in great shape and everything worked well. May need to test interior lights for cargo area, could not get them to turn on. But this could have been our ignorance.Andrea G.
Was told we should have washed and cleaned the vehicle. Was not advised of that when we picked it up. Truck was not dirty and husband was unable to take it to car wash due to physical limitations. Employee said they would "take care of it and charge to back to the originating rental." We were only told to return vehicle with 3/4 tank of gas not that it had to be washed.Deborah C.
El cliente no dejó un comentario.KENNETH W.
El cliente no dejó un comentario.harrison P.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Brandon S.
El cliente no dejó un comentario.JAMES L.
As promised!mark H.
El cliente no dejó un comentario.Mary R.
I was originally scheduled for another location that was not open and had to go to this location.ROBERT E.
El cliente no dejó un comentario.Tom U.
The process was made very easy by the staff to rent a truck and ensure I had everything needed for the move.richard L.
El cliente no dejó un comentario.HOLLIE G.
The staff was friendly and tried to be helpful, but it took a while to process my rental as they were not familiar with Uhaul's new software. Otherwise, the truck was in great shape and I had no problems. For what it's worth, I had to go to this location because the one nearer to my house was unexpectedly closed despite the Uhaul website saying they were open, and the second closest site did not have the type of truck I wanted. So, for Uhaul in general, I wish there was better coordination between the website and what is actually available at the various locations.JON A.
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