Customer Reviews for First Step Computer
(U-Haul Neighborhood Dealer)

463 reviews

977 W San Bernardino Rd   Covina, CA 91722

(626) 593-5175

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: Closed

Services at this Location:

Contact Us

(626) 593-5175

977 W San Bernardino Rd
Covina, CA 91722

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service

IRMA MORENO 
Rating:
5.0

The representative was bery helpful and cordial

Primrose Bennington 
Rating:
5.0

Julian us excellent in customer service

IRMA MORENO 
Rating:
5.0

Customer did not leave a comment.

Marciano Ramos 
Rating:
5.0

Customer did not leave a comment.

Manuel Tomas 
Rating:
3.0

Customer did not leave a comment.

Douglas Krebs 
Rating:
1.0

Customer did not leave a comment.

Mauro Antenucci 
Rating:
5.0

Customer did not leave a comment.

Tamiko Pearson 
Rating:
5.0

Customer did not leave a comment.

JIAN WANG 
Rating:
4.0

Customer did not leave a comment.

MISTY NAPOLITANO 
Rating:
5.0

Customer did not leave a comment.

Odalis Acosta 
Rating:
5.0

Customer did not leave a comment.

Ricardo San Luis 
Rating:
3.0

Customer did not leave a comment.

Van Williams 
Rating:
4.0

Customer did not leave a comment.

Qingrui Ma 
Rating:
5.0

Customer did not leave a comment.

WARREN DE GUZMAN 
Rating:
1.0

Customer service was terrible, old worn out trucks and the place of business smelled like rotten eggs and looked like hoarding was present. Never again.

Malinda Mejia 
Rating:
5.0

Customer did not leave a comment.

Hector Rivera 
Rating:
5.0

These are the most friendly, considerate, kind-hearted people on the planet! Consider yourself lucky if you get to do business with them.

Velma Sands 
Rating:
2.0

I don't do digital contracts, I want a printed copy handed to me at the time of rental

DAVID ROSELIUS 
Rating:
5.0

Customer did not leave a comment.

Derrick Windom 
Rating:
1.0

Not knowledgeable about nothing. He’s store was disgusting.

Patricia Pedraza 
Rating:
5.0

Couldn't improve, a great pleasure to work with.

bill howlett 
Rating:
5.0

Customer did not leave a comment.

Chris Carbajal 
Rating:
5.0

PUES SIGAN ASI CADA VEZ QUE RENTO TRAILA ESTOY CONTENTO CON LOS SERVICIOS DE UHAUL

jose montoya-avila 
Rating:
5.0

Customer did not leave a comment.

RAMON RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

RAMON RODRIGUEZ 
Rating:
3.0

Customer did not leave a comment.

COLLIN BOSWELL 
Rating:
5.0

Customer did not leave a comment.

Nicholae Avise 
Rating:
5.0

Customer did not leave a comment.

Otoniel Lopez 
Rating:
5.0

Customer did not leave a comment.

Jesus Flores 
Rating:
5.0

No improvement needed they were very friendly and helpful

GLORIA RANGEL 
Rating:
5.0

Customer did not leave a comment.

Otoniel Lopez 
Rating:
5.0

El servicio fue muy bueno para mi, excelente persona que me atendió, muy atento y amable y me explico todo de modo que yo entendiera las indicaciones y me dio algunos consejos. Me agrado su atención.

PATRICIA MARTINEZ 
Rating:
2.0

Customer did not leave a comment.

James Banayad 
Rating:
5.0

Your service is great thank you

SABINO PONCE-LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Michael Pollard 
Rating:
5.0

Can’t think of anything

DANIEL RANGEL 
Rating:
5.0

The Family that runs this location are awesome. They are patient, nice and helpful. It was a pleasure renting from them and I will definitely recommend them to others.

DANUSHKA TILLAKARATNE 
Rating:
4.0

Customer did not leave a comment.

Maria Aguilar 
Rating:
3.0

Customer did not leave a comment.

FRANK CORDOVA 
Rating:
5.0

Customer did not leave a comment.

Angela Cohill 
Rating:
5.0

All positive will recommend thank you

Ricardo Inclan 
Rating:
5.0

Customer did not leave a comment.

QUYEN LA 
Rating:
5.0

Customer did not leave a comment.

kim sem 
Rating:
5.0

Customer did not leave a comment.

Mario Morales 
Rating:
5.0

Customer did not leave a comment.

Angel Aguayo 
Rating:
5.0

Customer did not leave a comment.

LISA PUGLIANI 
Rating:
3.0

The store itself is cluttered and dusty. They have

JOSE ESCOBEDO 
Rating:
5.0

Good people all with good heart, positive attitudes, polite and they always help me anything I needed.

Wilma Delaresma 
Rating:
5.0

Excellent service

Lana Willis 
Rating:
2.0

The office was uncomfortably dirty and smelly the vehicle was clean and they asked a lot of questions but never mentioned the fact that I was going to get a $30 penalty if the vehicle came back below a quarter tank even though they gave it to me just above a quarter tank

Gilda Vega 
Rating:
5.0

Best locations to get the uhaul . Been there 20 times best services and kind

Vannesa Ly 
Rating:
4.0

Customer did not leave a comment.

Ivan Campos 
Rating:
4.0

Nothing to add

MICHAEL STEFANKO 
Rating:
5.0

Customer did not leave a comment.

Jonathan Ahuatl 
Rating:
5.0

Su helpful thank you

JOHN DECK 
Rating:
5.0

Nothing

ELSIE RICH 
Rating:
5.0

Customer did not leave a comment.

Sarkis Salamanyan 
Rating:
5.0

Customer did not leave a comment.

ANNA SILVA 
Rating:
5.0

Customer did not leave a comment.

Antonio Guerrero 
Rating:
5.0

Customer did not leave a comment.

Ricardo Jimenez 
Rating:
5.0

Goooooooood

KARIM ZLALI 
Rating:
5.0

Customer did not leave a comment.

RUBIE SANCHEZ 
Rating:
5.0

No improvements needed, always fast, nice & friendly service. 10 stares in my book!!

Yvonne Rojo 
Rating:
5.0

Very nice and helpful with every step to rent and more even when I kept truck extra days Best help ever every one should be like them even stayed late to return truck

Ronald Wells 
Rating:
5.0

Customer did not leave a comment.

Kent Chang 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO MORENO 
Rating:
5.0

Customer did not leave a comment.

theodora zanellifinn 
Rating:
5.0

Increase the number of dollys with a strap for a refrigerator. The employees were very nice and polite. He referred me to another U-Haul close by for a dolly. Thank you. We appreciate your business.

Margaret Almaraz 
Rating:
5.0

Customer did not leave a comment.

LISA PUGLIANI 
Rating:
5.0

I always rent at this location. They are very nice and helpful

GEORGINA PEREZ 
Rating:
5.0

Excellent service! Thank you for all of your help!

Karin Burkovsky 
Rating:
4.0

The transaction went smooth, thank you, Ralph Gomez

RAFAEL GOMEZ 
Rating:
5.0

Customer did not leave a comment.

Deidre Nichols 
Rating:
5.0

Customer did not leave a comment.

Justin Keough 
Rating:
5.0

Good service

STEVEN ARTERO 
Rating:
5.0

Customer did not leave a comment.

BRIAN KLADIFKO 
Rating:
5.0

Customer did not leave a comment.

MATTHEW PAGE 
Rating:
5.0

Customer did not leave a comment.

SALVADOR ISAIS 
Rating:
5.0

Customer did not leave a comment.

JOE LAM 
Rating:
5.0

The truck was shaking a lot constantly on the road freeway other than that ok

SAMUEL DURAN 
Rating:
5.0

Nice truck, an awesome self-check-in method.

Jeremy Martin 
Rating:
4.0

Customer did not leave a comment.

Timothy Calkins 
Rating:
3.0

The customer service and the place I got the Uhaul are perfectly good. But the company where they work like Uhaul made mistake on my bill until now is $500+ for 1 or 2 day driving only 20 miles total. They charge me for diff. Truck in their computer and it’s still pending on my credit card. The company doesn’t really good about kiosk billing system. It’s a bad experience. The people or C.S. Who assist me trying to fix the problem and call the manager. I don’t know what’s going on. They need to fix this kind of C.S. All of them.

Wilma Delaresma 
Rating:
5.0

I'm very pleased about the service hours 9 to 9 m-f, they hold a variety of rental vehicles and staff is friendly and helpful. Bilingual too that it always a plus.

STELLA ESQUIVEL 
Rating:
3.0

Looks like the trailer just came off the road in the weather. Right strap winch was frozen up. I had to clean and oil just to get it to work.

Richard Rawlings 
Rating:
5.0

Customer did not leave a comment.

John Aitken 
Rating:
5.0

Customer did not leave a comment.

Richard Kim 
Rating:
5.0

Best U-haul experience. Really nice, new, and well maintained truck with good brakes. Friendly, helpful, and kind service. Thank you!

Christina Luna 
Rating:
5.0

Customer did not leave a comment.

Guotao Ma 
Rating:
5.0

I really don't have any thing to say about improvements. I was provided a rental I had requested and the time it took to process the necessary paperwork was very quick.

Nancy Kim 
Rating:
5.0

Customer did not leave a comment.

JIMMY MORENO JR 
Rating:
5.0

The best customer service ever. Very nice people

CARMEN CALUSIAN 
Rating:
1.0

My tv box was wet on top of the box my dresser wet on top of the dresser and my stand up food china wet to your u haul truck not good to put stuff in the back has holes on top that’s where the rain cam from took pictures no good

ROLANDO BRAVO 
Rating:
5.0

Great prize! Very convenient also!

FNU ANDA 
Rating:
5.0

Customer did not leave a comment.

RUBIE SANCHEZ 
Rating:
4.0

Customer did not leave a comment.

Alix Rangel 
Rating:
5.0

Customer did not leave a comment.

JAMES COLEMAN 
Rating:
5.0

Customer did not leave a comment.

SANTOS LUZOD 
Rating:
5.0

Keep doing the same thing you make the people feel good

John Edwards 
No reviews have been submitted for this location.

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