Excellent service
IRMA MORENO
Customer Reviews for First Step Computer
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative was bery helpful and cordial
Primrose BenningtonJulian us excellent in customer service
IRMA MORENOCustomer service was terrible, old worn out trucks and the place of business smelled like rotten eggs and looked like hoarding was present. Never again.
Malinda MejiaThese are the most friendly, considerate, kind-hearted people on the planet! Consider yourself lucky if you get to do business with them.
Velma SandsI don't do digital contracts, I want a printed copy handed to me at the time of rental
DAVID ROSELIUSNot knowledgeable about nothing. He’s store was disgusting.
Patricia PedrazaCouldn't improve, a great pleasure to work with.
bill howlettPUES SIGAN ASI CADA VEZ QUE RENTO TRAILA ESTOY CONTENTO CON LOS SERVICIOS DE UHAUL
jose montoya-avilaNo improvement needed they were very friendly and helpful
GLORIA RANGELEl servicio fue muy bueno para mi, excelente persona que me atendió, muy atento y amable y me explico todo de modo que yo entendiera las indicaciones y me dio algunos consejos. Me agrado su atención.
PATRICIA MARTINEZYour service is great thank you
SABINO PONCE-LOPEZCan’t think of anything
DANIEL RANGELThe Family that runs this location are awesome. They are patient, nice and helpful. It was a pleasure renting from them and I will definitely recommend them to others.
DANUSHKA TILLAKARATNEAll positive will recommend thank you
Ricardo InclanThe store itself is cluttered and dusty. They have
JOSE ESCOBEDOGood people all with good heart, positive attitudes, polite and they always help me anything I needed.
Wilma DelaresmaExcellent service
Lana WillisThe office was uncomfortably dirty and smelly the vehicle was clean and they asked a lot of questions but never mentioned the fact that I was going to get a $30 penalty if the vehicle came back below a quarter tank even though they gave it to me just above a quarter tank
Gilda VegaBest locations to get the uhaul . Been there 20 times best services and kind
Vannesa LyNothing to add
MICHAEL STEFANKOSu helpful thank you
JOHN DECKNothing
ELSIE RICHGoooooooood
KARIM ZLALINo improvements needed, always fast, nice & friendly service. 10 stares in my book!!
Yvonne RojoVery nice and helpful with every step to rent and more even when I kept truck extra days Best help ever every one should be like them even stayed late to return truck
Ronald WellsIncrease the number of dollys with a strap for a refrigerator. The employees were very nice and polite. He referred me to another U-Haul close by for a dolly. Thank you. We appreciate your business.
Margaret AlmarazI always rent at this location. They are very nice and helpful
GEORGINA PEREZExcellent service! Thank you for all of your help!
Karin BurkovskyThe transaction went smooth, thank you, Ralph Gomez
RAFAEL GOMEZGood service
STEVEN ARTEROThe truck was shaking a lot constantly on the road freeway other than that ok
SAMUEL DURANNice truck, an awesome self-check-in method.
Jeremy MartinThe customer service and the place I got the Uhaul are perfectly good. But the company where they work like Uhaul made mistake on my bill until now is $500+ for 1 or 2 day driving only 20 miles total. They charge me for diff. Truck in their computer and it’s still pending on my credit card. The company doesn’t really good about kiosk billing system. It’s a bad experience. The people or C.S. Who assist me trying to fix the problem and call the manager. I don’t know what’s going on. They need to fix this kind of C.S. All of them.
Wilma DelaresmaI'm very pleased about the service hours 9 to 9 m-f, they hold a variety of rental vehicles and staff is friendly and helpful. Bilingual too that it always a plus.
STELLA ESQUIVELLooks like the trailer just came off the road in the weather. Right strap winch was frozen up. I had to clean and oil just to get it to work.
Richard RawlingsBest U-haul experience. Really nice, new, and well maintained truck with good brakes. Friendly, helpful, and kind service. Thank you!
Christina LunaI really don't have any thing to say about improvements. I was provided a rental I had requested and the time it took to process the necessary paperwork was very quick.
Nancy KimThe best customer service ever. Very nice people
CARMEN CALUSIANMy tv box was wet on top of the box my dresser wet on top of the dresser and my stand up food china wet to your u haul truck not good to put stuff in the back has holes on top that’s where the rain cam from took pictures no good
ROLANDO BRAVOGreat prize! Very convenient also!
FNU ANDAKeep doing the same thing you make the people feel good
John Edwards