Customer Reviews for First Plaza Self Storage
(U-Haul Neighborhood Dealer)

1,559 reviews

15631 N Oracle Rd   Catalina, AZ 85739

(520) 825-2844

Office Hours

  • Mon-Sat: 10 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 825-2844

15631 N Oracle Rd
Catalina, AZ 85739

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

michael pickar 
Rating:
5.0

Customer did not leave a comment.

Evan Garvey 
Rating:
5.0

Very easy. They have my info from previous rentals. That makes it so easy. Nice people working there.

Billy Mathews 
Rating:
5.0

Excellent service.

Marc Eisenstein 
Rating:
5.0

Explain the best way to open the back so that it doesn't get jammed.

Lisa Stege 
Rating:
5.0

Customer did not leave a comment.

dennis downey 
Rating:
5.0

Customer did not leave a comment.

Lisa Stege 
Rating:
5.0

Rented a 10 ft truck to haul a bed. Truck was readily available, clean, and reasonably priced. The pick up went flawlessly and I was very pleased with the outcome.

Joe Mudd 
Rating:
5.0

This has nothing to do with this location but is about your company. I receivd a call from U-Haul that they moved our pick-up location further out for us even though online it said I could pick-up there. I received messages that our pick-up time was moved out to a later time as well. I called the new location and he couldn't confirm if the truck would be back by the afternoon like we needed to have it. He was very nice expalined that it depended on when the truck would be returned by the current user. I also called our original location and left a message. They called us back and told us that the truck will be at their location for us to pick up with the time we had originally reserved. Great customer service from them to get our reservation fixed for us.

joe deschenes 
Rating:
5.0

Provide rental of pick-up trucks and vans at this location.

Kenneth Siarkiewicz 
Rating:
5.0

Customer did not leave a comment.

Thomas Carr 
Rating:
5.0

Very pleasant experience. Professional and friendly staff.

Raymond Skomra 
Rating:
5.0

Customer did not leave a comment.

Lisa Stege 
Rating:
3.0

Reservation was made several days in advance. When we showed up Shelly was unfriendly. The U-Haul was not ready to roll (despite me saying that we were on very tight timeline). The U-Haul served purpose but location was out of the way and customer service was lacking.

Caryn Maika 
Rating:
2.0

Have the equipment the customer requested available at the location the customer requested. For example, I requested a 20 ft. truck at nearest location. U-Haul changed my location to a center 15 miles away in order to have the equipment I requested. I was not aware of this until I attempted to pickup the truck and equipment. That's an additional charge to the customer due to extra miles. On the day of moving I was delayed approximately 2 hours from my original checkout time due to the unavailability of the equipment requested at the location requested. Improve internet platform to make self-service a better operating service. It was difficult to navigate, access, and complete checkout using the online self-service platform. This again added additional time to checkout and return of equipment. And lots of frustration. Similarly, the return process described in the video was not the process the customer actually went through when returning the truck. I will add a positive, the customer service representatives available on the weekend were extremely kind, patient, and helpful.

Sara Wilson 
Rating:
5.0

Everything was great, only little thing was cup holders were dirty looked like someone spilled soda in them were all sticky.

Steven Jaeger 
Rating:
5.0

Customer did not leave a comment.

Jeff Caulk 
Rating:
5.0

Customer did not leave a comment.

Mona Phillips-Brilz 
Rating:
5.0

Customer did not leave a comment.

David Keranen 
Rating:
5.0

No complaints at all. Everything went smoothly; happy with my experience here.

Lisa Stege 
Rating:
5.0

Always awesome

Michael Maxwell 
Rating:
5.0

No

debbie ibarra 
Rating:
5.0

Your service and equipment were absolutely fantastic! The only improvement I can find is if the office opened earlier. Both Alex and Frank are friendly and well informed about services and prepared to handle customer needs. Thank you for remembering what customer service is all about!

amber cooper walls 
Rating:
5.0

I'm upset with corporate. They are taking the small truck I was renting with trailer to move me golf carts. Can they not leave 1 small truck at that location. The folks there are wonderful and I don't want to rent anywhere else. Corporate please don't take the one small truck they have away. Is it not false advertising when you say you rent that truck when you don't even have it? I have committed my entire delivery service on renting from these folks only. Please give them there small truck back.

Michael Maxwell 
Rating:
5.0

Customer did not leave a comment.

Jim Wall 
Rating:
5.0

Customer did not leave a comment.

Harry GRAM 
Rating:
1.0

When I got my Uhaul this morning there was cow poop all throughout the cabin. There were stains all over the cup holders and steering wheel. It was very unpleasant and disgusting. There were also peanuts and almonds all throughout the floor of the cabin. Which is great because I'm allergic. Never using 24/7 service again because apparently other renters lie about returning it cleaned.

Mason Castle 
Rating:
5.0

Customer did not leave a comment.

John Buchfink 
Rating:
5.0

Quick and easy drop off. Outside guy very helpful in taking off the trailer.

William Sander 
Rating:
5.0

THE PEOPLE THAT WORK THERE ARE VERY NICE AND VERY HELPFUL

Eugene Beronio 
Rating:
5.0

Customer did not leave a comment.

Greg Stymfal 
Rating:
5.0

Customer did not leave a comment.

Wesley Long 
Rating:
5.0

The truck ran great and the long loading ramp made heavy items much easier to move.

Len Anderson 
Rating:
5.0

Not a thing! Everything was great

Daniel Graney 
Rating:
5.0

Customer did not leave a comment.

JON GETTEL 
Rating:
5.0

Another great experience. Rented truck and trailer again. Super friendly and great customer service.

Michael Maxwell 
Rating:
5.0

Easier app interface.

Michael Sherwood 
Rating:
5.0

Customer did not leave a comment.

MARS THIERMAN 
Rating:
5.0

Customer did not leave a comment.

Sam Page 
Rating:
5.0

I'm a regular customer. These guys are always professional and friendly. Doesn't get much better.

Michael Maxwell 
Rating:
5.0

tThe team there was so nice!

Jerry Mims 
Rating:
2.0

The self check out was so confusing. I was not told I had to be on sight before it would work before I got there. The uploading of the lease was a nightmare. I had it on my phone, but your website doesn’t allow you to import. I finally resorted to calling an agent who was very patient and helped me through the process.

Patricia Smith 
Rating:
5.0

Customer did not leave a comment.

joanie broder 
Rating:
5.0

Customer did not leave a comment.

Kersten Kremer 
Rating:
5.0

Customer did not leave a comment.

Glenn Deutsch 
Rating:
5.0

I continue to keep renting from these guys for my golf cart business. Today they were awesome again.

Michael Maxwell 
Rating:
5.0

Customer did not leave a comment.

Greg Keene 
Rating:
5.0

The staff was great

Angus Leane 
Rating:
5.0

Fun talking with staff. Very friendly

WOLFGANG STEINERT 
Rating:
5.0

Great customer service! Friendly and knowledgeable staff.

allan jones 
Rating:
3.0

Customer did not leave a comment.

ALAN NESS 
Rating:
4.0

Customer did not leave a comment.

Lyman Ashley 
Rating:
5.0

The only issue I had was with the way you transport the car. You transported the car in drive and on. By the time it got to CT my car was dead. It took us 45 minutes to find someone to jump it as Honda Road Side kept me on hold forever. I now need to have the battery replaced which was an expense I was not prepared for. I had the car checked Dec 29 for a cross country trip and the battery was perfectly fine then. The gentleman at First Plaza was wonderful, he was helpful and knowledgeable. I’m just peeved I need to pay another $150 for a brand new battery.

Alison Aird 
Rating:
5.0

this is the easiest location to use.

Scott Venema 
Rating:
5.0

Customer did not leave a comment.

James Brewer 
Rating:
3.0

Phase out the old trailers

Justin Gorkowski 
Rating:
5.0

Customer did not leave a comment.

Skip Williams 
Rating:
5.0

I rent a truck and trailer weekly for my business and these folks have absolutely never been anything but awesome. Such a great run business. Always friendly, efficient, accommodating and equipment in tip top shape. I was in the market for a truck and trailer but these guys make it easy and very affordable. Love these guys.

Michael Maxwell 
Rating:
5.0

The two add-ons that I paid for (12 moving blankets, utility dolly) were not in the truck. Otherwise, great experience .

Karissa Bowers 
Rating:
5.0

Customer did not leave a comment.

George Michael 
Rating:
5.0

Great expedited service

SCOTTIE Johnson 
Rating:
5.0

I deliver golf carts and always rent their truck and trailer. Service is outstanding and equipment always top notch. I have recommended them to other folks and they have always had a great experience aswell. Love these guys. They make renting way too easy.

Michael Maxwell 
Rating:
5.0

All went well here thanks.

Robert SMYTH 
Rating:
5.0

Customer did not leave a comment.

allan jones 
Rating:
5.0

Very friendly and helpful!!

Kelly Cornell 
Rating:
5.0

Customer did not leave a comment.

Magdalena Deblock 
Rating:
5.0

Having information in the computer for repeat customers will speed up the booking process. I booked a trailer last week, but today we started all over again.

Lyman Ashley 
Rating:
4.0

Customer did not leave a comment.

Arthur Sevigny 
Rating:
4.0

Customer did not leave a comment.

JOAN OLSON 
Rating:
5.0

This location is amazing, I highly recommend it.

JON GETTEL 
Rating:
5.0

Customer did not leave a comment.

Jack Landon 
Rating:
5.0

very easy process all good

David Lee 
Rating:
5.0

I sale golf carts and rent a truck and trailer always from these guys. They are awesome. I have never had one problem. Service is always outstanding and equipment always in great shape. I wish ever business ran like this.

Michael Maxwell 
Rating:
5.0

The trucks left headlight was out , did not realized until we were approaching Vegas

FAITH TIPPETT 
Rating:
5.0

Customer did not leave a comment.

Michael Maxwell 
Rating:
5.0

Customer did not leave a comment.

JON GETTEL 
Rating:
5.0

Customer did not leave a comment.

Curtis Hodam 
Rating:
4.0

Customer did not leave a comment.

Max Helser 
Rating:
5.0

Customer did not leave a comment.

Ron Downer 
Rating:
4.0

Customer did not leave a comment.

Rudolf Zaengerle 
Rating:
5.0

Nothing!!!

Jeanette Harris 
Rating:
5.0

Everything was great. Can't think of anything to improve. Excellent staff, equipment and procedures.

Chris Ladra 
Rating:
5.0

Staff was very helpful, easy to pick up and drop off equipment. equipment was well kept.

Alissa Custer 
Rating:
5.0

Customer did not leave a comment.

David Dowling 
Rating:
5.0

Customer did not leave a comment.

Matthew Welk 
Rating:
5.0

The guy i dealt with was awesome. I appreciated all his help

ANTHONY ROMERO 
Rating:
5.0

Nothing

Jay Mcmillin 
Rating:
5.0

Customer did not leave a comment.

Ronald Smith 
Rating:
4.0

Customer did not leave a comment.

Lynn Klocker 
Rating:
5.0

Customer did not leave a comment.

JAMES ROBERTS 
Rating:
5.0

They checked us in and we were complete. Nice folks.

Sean Torrence 
Rating:
4.0

Customer did not leave a comment.

Peggy Hoeft 
Rating:
5.0

All went well, this dealership was happy to help in all ways.

Jeff Syden 
Rating:
5.0

Great Service. In and Out quickly.

Dan Devou 
Rating:
3.0

Customer did not leave a comment.

Dale Williamson 
Rating:
5.0

Everything was easy and went very well..

Jeff Syden 
Rating:
5.0

Great service. Very helpful!

jeffrey chadwick 
Rating:
5.0

Customer did not leave a comment.

SCOTT COHN 
Rating:
5.0

Customer did not leave a comment.

Stephen Kacprzak 
Rating:
4.0

Customer did not leave a comment.

Kerwin Steffen 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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