El cliente no dejó un comentario.Phillip S.
Customer Reviews for First Choice Storage
(Distribuidor de U-Haul del vecindario)
Innisfail, AB T4G1W2
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 4:30 p. m.
- Sáb.- dom.: 9 a. m. - 3 p. m.
- 10/27/2021: 8:00 a. m. - 3:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The only complaint I had was the truck was not full when I picked it up. The lady at the rental office was more than courteous and went out of her way to fix my mistakes and changed my return time when I was running late. Excellent service from her not like other ones I have been too.Kenneth P.
I rented a 26 foot truck on oct 12 leaving Alberta to bc , I asked many times if these tires were ok to take on highway and was told yes, that was so wrong, I ended up finding out that it is my responsibility to buy snow chains as these are summer only tires it was a $375 set back and a day later leaving . Being lied to was terrible and could have ended really badly if I didn't follow my gut and call to another u haul to ask another person. And if this is a normal practice you should tell the customer the truth or provide chains or something because I'm so upset with how all this went down.Pascal N.
El cliente no dejó un comentario.Stefanie R.
El cliente no dejó un comentario.Jason G.
El cliente no dejó un comentario.Travis G.
El cliente no dejó un comentario.Ross T.
El cliente no dejó un comentario.GREGORY C.
The lady that rented me the dolly was very nice and went over and above to meet our needs. We would definitely deal with her (uhaul) again.Dave W.
El cliente no dejó un comentario.Chanda F.
El cliente no dejó un comentario.Lancelot P.
Ensure that all parts have been inspected. It's not just a matter of dropping it off and leaving it there until the next person rents it. This is the second time I have had problems with a U-Haul trailer not being maintained. The boards that are supposed to be adhered to the interior wall of the trailer to allow you to hook straps in to secure your load were broken. Unfortunately, I was not aware of this until The trailer was fully loaded.TARA-JEAN W.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Gloria T.
El cliente no dejó un comentario.Jocelyn E.
El cliente no dejó un comentario.Sheri M.
we move our stored belonging from one location to another, in Alberta. 100 mile distance. The contract was for 2 days as dictated by UHAUL. We returned the truck after 8 hours. I called them when I received a copy of the check in invoice and asked for a credit for the second day and was told no. We allow for two days and this is what you were charged even if you didn't need it for the two days. I was also told that if you were moving to Kelowna you are allowed 8 days. If you only need it for 4 days you still pay for the 8 days'. RENTER BE AWARE.Barry M.
Great outfit!Barbara Y.
Never went in, did an after hours dropCATHERINE B.
El cliente no dejó un comentario.Leanne M.
Nothing. It was perfect.Rodney N.
Though the person was very helpful I was frustrated to get an additional mileage charge of $20 to drop it off in Innisfail. When I picked up the UHall in Lethbridge,dispatch number: 59328, I was told that I could drop the truck off in Didsbury by 1 pm on August 11th. At 9 am on August 10th, after already using the UHall to move, I was informed that I couldn't drop it off in Didsbury. My only options were Innisfail or Calgary. I was not given a reason or offered anything for the inconvenience. I had to drive an extra 30 minutes more than I had anticipated to drop it off. I would have chosen another rental service if I knew that I would have a bunch of extra charges.Cassandra B.
El cliente no dejó un comentario.PAUL E.
El cliente no dejó un comentario.Matthew B.
Nothing at this time.John D.
Great service all around would use this location again if needed.Larry N.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Leslie E.
El cliente no dejó un comentario.Alicia F.
El cliente no dejó un comentario.Keith M.
All was great.Gordon Y.
There is rarely anyone at this location which is why we opted for mobile pick up. The mileage was incorrect on the app and it took an hour to figure out how to proceed. The agents on chat told us to take pics of dashboard mileage and be on our way. This ultimately made it so we had difficulty returning the truck as well. With no one to talk to to help us it was frustrating to say the least. And yes we were on hold with the Uhaul help line for over an hour which is why we had to use the app chat. If someone would have double checked the mileage everything would have been fine.Leroy D.
Same the customer service here was exceptional and very welcoming.James L.
El cliente no dejó un comentario.Robert N.
This location was very convenient for my needs, and were extremely accommodating! The truck I rented was not particularly clean, but was well-maintained. The woman working the desk was very pleasant and changed my reservation needs for me with no issues. Should I ever need to rent another moving truck in Innisfail, I won't hesitate to use them again.Kristine C.
El cliente no dejó un comentario.Sarah F.
No problemsJames R.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Shinto J.
All good, Very friendly and professionalAlan F.
Very friendly staff and great service!Jacqueline H.
El cliente no dejó un comentario.Thomas F.
El cliente no dejó un comentario.Ashley U.
Don't waste your time with truck share such a mess of a set upMicheala M.
El cliente no dejó un comentario.Kenneth H.
Give the address door the.location that you pick up the.truck. we had to be directed to the.locatoon from a different company that while they have supplies do not provide the trucks.. as such we were late for our pickup.Leanne R.
Great staff, best experience I have ever had with Uhaul!Mark D.
Everything very good ,fast service ,Friendly people ,We will still use U-Haul and recommend for other people . Marina,Igor Bondar, InnisfailIgor B.
El cliente no dejó un comentario.Marvin M.
El cliente no dejó un comentario.Dale M.
Friendly & knowledgeable staff, prompt service & great location. Thanks Uhaul!LOWELL L.
Shelley was more than efficient. Friendly and very capable.Doug C.
El cliente no dejó un comentario.Alyssa Jane F.
El cliente no dejó un comentario.Jessica M.
Didn't have proper jack for trailergordon H.
El cliente no dejó un comentario.Ronald M.
I booked well in advance to pick up my U-Haul in Red Deer Alberta at the beginning of September. The day before my move, U-Haul called and had my U-Haul 83 kms away in a different community (Didsbury). This was not going to work for me so I had to cancel my reservation that I made weeks in advance and had to take the U-Haul 36kms away instead in a town called Innisfail. The U-Haul truck windows were not very clean and the truck exterior was not very clean. I was so upset that I had to basically do U-Haul's job and find me another truck that was closer. (THIS WAS NOT THE FAULT OF THIS LOCATION THAT I HAD TO COME TO IT. UHAUL BASICALLY SCREWED ME OVER) I feel I should be compensated in gas not only for having to drive my personal vehicle 70 kms to pick up the uhaul (round trip) and had to pay for the gas in the uhaul to bring it to Red Deer.Michael P.
Shelly is very helpful but the other person there Don is not at all personable or professional about what customer needs are.Glenn S.
All was good thank youDanny D.
El cliente no dejó un comentario.Leo T.
All goodDamjan R.
Price in Innisfail...44 dollars base price. Price in downtown Red deer...160 dollars. When I asked why it cost 50 dollars more to rent a dolly for 6 hours local tban it cost me a week ago to rent the same item in BC to haul my car 450 miles and have it for three days I was told, "supply and demand". I replied, "supply and gouge". So I went a short distance to Innisfail and paid one quarter of the price.Eldon Z.
Woman running it at the time was very helpful. She extended great service with a smile. Best I've had yet at any Uhaul location. Sorry to tell you this but the facts are.TIM R.
Excellent experience Made the move ALMOST enjoyable...thank you!!Doug M.
El cliente no dejó un comentario.Robbie M.
Customer service was great. Able to get me a truck for the afternoon with little trouble. Positive experience for sure.Nikkita F.
Keep up the good workFrancis C.
El cliente no dejó un comentario.Ken O.
straight forward rental experience, no hassles, what it should beEdgar L.
El cliente no dejó un comentario.Bruce B.
El cliente no dejó un comentario.Bruce B.
I will continue to use U-Haul for all my moving needs. Ken HillKenneth H.
Increase the amount of available units, specifically large trailers. It was hard to find a 6x12 in the area I wanted. Tho traveling wasn't a huge issue still it was an annoyanceJordan B.
El cliente no dejó un comentario.Alice V.
Great to work with, booked the truck and was on the road in 20 minutes.Ron H.
Shelley was friendly and helpful, would rent from here againMorgan D.
El cliente no dejó un comentario.Kent S.
El cliente no dejó un comentario.ROBERT S.
I was treated greatDEBRA M.
The car hauler I rented was in poor condition. The hitch jack was seized, very difficult to use to raise and lower the hitch. The ratchet straps were installed backwards from the previous rental. This cause me over two hours of work to untangle the two straps required to tie the cars front wheels down to the car hauler. The license plate was bent and hanging on by one bolt! My previous rentals have been good. This experience was terrible and I would hope the dealers start maintaining the equipment they rent. Safety concerns are essential!Anthony P.
Pretty much all thereBrian D.
I had a 26 foot truck reserved for moving stuff today. It was suppost to be at the yard ready for me for 9:30 am. At 9:45 am I went into the office to see where the truck was and I was told my reservation disappeared. So then I asked if I could take the 10ft truck in the yard. I was told yes. So then the lady called uhaul traffic and told me that uhaul canceled my reservation without my permission. Then uhaul traffic told the lady in the office for me to go to Red Deer to grab a cargo van. The lady in the office told them that she would deal with it because she know I needed a moving TRUCK not a cargo van. So after that I got the 10ft truck and I pull up to the storage unit and there is no ramp, so I'm livid and have a bunch of heavy stuff. I got done moving at 3pm. I went by the yard and there was my 26 ft moving truck. I think uhaul should get there stuff organized and be better with customer service. I'm not happy at all with uhaul what a gong show it has been.Tyler R.
I understand due to coronavirus everyone needs to be more careful. But to blatantly watch my wife struggle with your trailers that do not have jacks while your representative stands there and watch's is outrageous. My wife is not strong enough and all she asked for was a little help. What would happen if my wife's back that was surgically fixed from hockey gave out? I'm pretty sure this location would be liable in some way. To make this experience even better the lady representing your business was extremely rude and Abrasive towards my wife. I don't write negative reviews often but to have employees that can't even rise to the occasion to help a customer is ridiculous and if I had that mentality I would be out of business. I know these are trying time's for everyone and I'm sure the lady in question is having a bad day, but if you don't even have blocks to chalk tires or help hitch/unhitch is completely ludicrous. Thanks, Nik BelykNikolai B.
The trailer I rented was clean enough, though I still need to sweep it out before using it. The trailer is quite old and tired though. The light were functional but pushed in out of their rubber mounts. The chains were too long. I had to be creative so they did not drag. And I have a tall truck. I could see daylight through the front lower corner and the floor was starting to get weak. This unit is about due to be rebuilt or retired from the fleet.Greg R.
El cliente no dejó un comentario.Stefanie R.
El cliente no dejó un comentario.Lucille W.
Where to start?.... The reservation was cancelled because I was at work and couldn't answer my cell phone on time. I had a confirmation email but was never informed that it was cancelled. By the time I showed up to pick up my unit, it was gone to another customer. I was â€œaccommodatedâ€ a bigger unit for the same price but it did not fit in the driveway - hence the reason I chose a smaller one in the first place - and was terrible on gas. When I picked up the vehicle, it was covered in ice and snow and I had to use my own vehicles scrapper to prepare it for my use. The paperwork showed the wrong kilometre useable and the wrong gas level - both of which were lower than what was on the sheet. The back door was so caked in ice that it took a half hour to open when I got to the location. When I finally returned the vehicle - I was told to go fill it up with more gas, even though I returned it with the amount I left with. I was also told that if here was any additional charges it would be added to my credit card. Very unprofessional overall.Tiffany T.
Inside of van could have been Cleanergerri W.
El cliente no dejó un comentario.Collin M.
Both locations I visited were great. People and employees were awesome. The only thing I can't let go is the phone staff when I phoned uhaul directly. Never. Ever again...Dylan H.
We didn't have the correct electrical hookup on our truck despite your online service telling us that the truck model could haul the trailer. You then charged us 10$ for a flimsy plastic adapter which should just be included in the rental.Kevin B.
El cliente no dejó un comentario.edward G.
Very unprofessional service, harrassive from the beginning. Will be finding any alternative to renting from U-Haul again. Uhaul should really consider customer care and satisfaction, as they are creating a huge market for another company to come in and take potential customers due to poor customer care. Customer representatives need to stop operating from their egos, and power tripping, and trying to pick fights with customers, there is a deep need for customer service representatives to grow up. U-Haul sucks!!! ?? ??????Sara H.
When we pick up trailer service was very good ,trailer not clean,but when my husband return trailer on Sunday morning seller don't understand how much deposit he have to give back it have to be $60 he try to give $20 and my husband bring resit and sow him he still give deposit for my husband $59 not $60 ???IGOR B.
Have them do a walk around with customers before they leave the site with the unit. The back was not swept before I got it, a cigarette butt in the cab. And scratches that were not stickered or reported on my rental agreement. I made sure to sweep it out, and have the cab cleaned, but I doubt they fully inspected it after the last person rented it, which could come back to haunt an innocent renter if it is not taken care of and they are given the impression to leave it in the same condition they got itBrandon M.
El cliente no dejó un comentario.Cory W.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.Bob B.
Fix the grammar in this review questionnaire: **Was** the personnel helpful?Helmut W.