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Damon B
Customer Reviews for First Capitol Truck & Trailer Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had a service needed message when it was picked up
Madison MWe requested a different pickup location and didn’t learn that it was a different place until we went to pick up the trailer, even after a confirmation phone call. Clearer communication would help. (Not this locations fault)
Jason WMulti business made it difficult to see someone.
DAVID SExplain the online process better when customer calls & schedules pick up. I had no idea what to expect or what I was doing as no one prepared me to do it all in my phone instead of in person.
Lisa OUHaul is not the priority at this tag agency. They knew very little about what truck (one) that they did have.
Grace DThe truck was trash poor service in Guthrie tag agency and they cheated me on my refund, brought it back a day early and got cheated, I will never use that location again
Sam RWhen I secured the rental I was handed a piece of paper with the unit number on it and told go find this trailer, hook up and you can leave. I needed a new ball for my hitch which was not even available, no help was offered. I am a small woman and ended up having to call my daughter and my cousin to go buy a new ball elsewhere and then called my cousin to come help me hook up. This was very poor customer service. I am not use to service like this from u haul. I am ver disappointed I uhaul. I hope I never need a trailer from uhaul again.
Sally MIt took 45 minutes to get my UHAUL. I arrived early to pick it up. I had to call and wait for 30 minutes before even getting through to someone. There was a mix up between which UHAUL I was renting. The vehicle had dirt on the inside. I wasn’t happy with the amount I had to pay. I had to call after returning the vehicle because I didn’t get confirmation sent to me stating the UHAUL was returned.
TaKeya HSuper friendly. Very easy and nice experience
Jessica AHave the truck keys ready n the 24/7 lock box so that the customer can get the keys at the requested time and not wait over an hour until the store opens to get the truck. Especially since it was costing me to sit around and wait when I pay my movers by the hotel it and they were waiting for me for an hour and a half. Also, the only explication they gave was “I don’t know why we didn’t have it ready yesterday, must’ve forgot.” WORST EXCUSE EVER! Also, you had to tell them about my dolly and redo paperwork because they weren’t ready. I was furious and extremely irritated.
Caitlin HIt’s a tag office as well as a uhaul rental center. I completed the pre-check in online and had to wait in line to complete more paperwork for 45 minutes.
Brian BThank you...
Brenda BI was charged twice for the transaction. Once for $71 then another $140 and I can’t afford for that money to be out of my bank account and would like it to be put back in my account ASAP.
Felicia EThe customer service was top notch, they even helped us locate a car hauler nearby to complete our move process.
Joey TGreat service. Very professional.
ARTURO AVery helpful people at the tag agency/Uhaul office.
Misty GThey were busy but still helpful
JULIE SMore availability of 10 ft. trucks.
ARTURO AI was charged twice fir this service and no one can explain why I was charged that amount.
James MLocation wait is extremely long given it’s located within a tag agency
Brandon DIts a tag agency, not a place for a uhaul dealership to me. No one to help hook up trailer. After 45 minutes, finally had to call someone to rent the trailer over the phone, such a joke. Remember you are no better than your worst employee!!!
Mark NThe transmission on the truck kept getting stuck in one gear and would not change gears had to pull over put it in park shut it off and start it back up to make it going to reverse. I was not given a location for return ahead of time. After figuring out where I could return it because I could not get a hold of anyone at U-Haul. I was unable to complete the return process via the online app because that location had no signal for my phone. Vehicle did not have as much gas in it to start with as I was told it did and the vehicle was not full of gas
Wayne SHe did a good job.
Wayne STruck was dropped off after hours. No contact with personnel.
leon sI thought everything was very well done. The staff was unexpectedly called to close the store and deep clean for Covid-19 reasons, yet the clerk was very helpful over the phone and even coincidentally was present to check me in when the rental was returned. Very good service, very nice people and overall as good an experience as I could hope for when having to move household goods! Thank you!
Chris SVery friendly and professional support provided at this location! Thank you!
Frank AA+ Very Professional Thank You All So Much!
Joshua SMake sure what we request is in the truck
Christopher BPerson who assisted us was awesome.
Robert Mslow
michael wThey were closed when the truck was dropped off.
John LEverybody was very considerate and thoughtful and helpful and I have used this U-Haul place before and was happy thin and I'm happy now and would recommend it anytime
CONNIE CI was charged for an extra day because drop off is located within a government office. I had the u haul from 10am to 7pm. I am not happy; at all. I was told by the call center rep that I would not be charged. I would not recommend uhaul to anyone, at this point. Totally disappointed. Disgusted and betrayed. Worst customer service ever.
Rhea FVery helpful people .
JERRY TThis location at the time I was there was unmanned. Just a parking lot with a drop box attached to a nearby building. Drop box was very clear to see and clearly labeled on returning instructions. overall very good experience and easy.
Dustin BMegan always takes good care of us.
Lynn BMegan rocks. She is great to deal with. We are repeat customers, and always like working with her. Lynn
Lynn BWhen we got to the house and opened the back, one package of blankets was opened and strung about the floor. We didn’t use them but folded them back.
Brandy HWell I didn't get there till about 5 minutes till the time they close. To Me closing at 5 is too early. I was about two blocks from the gas station and I needed to put gas in it I simply ask them can I run down there and put gas in it I'll be back in a few minutes I said. They didn't want to wait they said just put your key in the Box. I would rather be there when they look at the truck or whatever. I swept out the truck on the inside myself when I got it I had crayons and some kind of a little feathers. Also when I told the lady I needed to get some gas one of them started telling me about how they were going to charge me a service charge and like $3 for a gallon of gas or something it was ridiculous so I made sure it was more than enough gas.
Dewayne MThese young ladies were very pleasant and easy to work with.
BOBBIE CThe first trailer they assigned had a bald tire. But they quickly noticed the problem and switched my reservation to another trailer. The 2 ladies who did the rental are very pleasant and super hard working!!
leasa cExcellent service and a very nice experience (makes moving less stressful). Great truck. Ran well and drove very easily. The ramp made loading and unloading so easy.
Martha CThe people at the pick up location were very nice as well as at the return location. Rebecca at the U-Haul customer service center saved the day, finding a truck for me much more convenient than what I found on line.She was very nice and extremely helpful. I'll be moving my daughter again in August, back to school and will call on you again.
Ken SNothing. Everything was AWESOME! Thank you so much.
KARA LFine ladies in charge here.
John W