Customer Reviews for Firehouse Towing and Recovery
(U-Haul Neighborhood Dealer)

207 comentarios

1108 Davidson River Rd   Pisgah Forest, NC 28768

(828) 877-2006

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(828) 877-2006

1108 Davidson River Rd
Pisgah Forest, NC 28768

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Check trailers better had a flat tire had to keep putting air in tire every couple of hours couldn't afford to waste hours at a tire shop had a deadline to closing

Kerry R. 
Clasificación:
3.0

This was the third location visited that would accept the truck return

Kenneth B. 
Clasificación:
5.0

Very kind and helpful

Kasey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
4.0

We set up another drop off location in Hendersonville but when we got there they were no longer a uhaul drop off location. That is why we had to go to this other location which was much further away.

Steven R. 
Clasificación:
5.0

I've used this location a couple times and he is very helpful.

ROBERT R. 
Clasificación:
5.0

original drop off refused to take the trailer

kenneth D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dee E. 
Clasificación:
5.0

Very helpful. Family operation.

David W. 
Clasificación:
1.0

I want my money back. You are theives!!

Anthony M. 
Clasificación:
3.0

I reserved a 10' truck, but had to take a 15' after about 30- 40 minutes to process paperwork due to internet availability & difficulty completing uhauls contract. Truck bed was not swept out previously. Nice truck otherwise: everything worked and adequate power. Drop-off was uneventful: left key in orange box.

Stuart M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
2.0

Closest dealer was no longer accepting drop offs-was required to make one hour trip to drop off location.

BUCK C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amaraporn H. 
Clasificación:
5.0

Wonderful staff

Connie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
4.0

Customer service was great!

Mary S. 
Clasificación:
3.0

Too far from my home. Had to drive over an hour to reach the location. No one at business to help me. Lot was full with no place to adequately park trailer.

Patricia A. 
Clasificación:
4.0

Parking and access are not the best but everyone was professional and helpful.

Pete R. 
Clasificación:
5.0

Tell u haul to do cruise control

Kasaundra D. 
Clasificación:
4.0

U-Haul sent me to a location that does not except trailer returns, only trucks. That place gave me the address for a place to return the trailer. It should have been the place U-Haul should have given me in the first place, since it was closer to my property and I had to back track in order to get there. Not happy with U-Haul scheduling personnel!

Kenneth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

April S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

HENRY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith T. 
Clasificación:
5.0

Cordial service, attentive to replacing defective equipment promptly.

James A. 
Clasificación:
5.0

Enjoyed speaking with the knowledgeable staff, who were very helpful. Easy, fast, efficient!!!

Janet H. 
Clasificación:
1.0

Make sure to triple check all gauges upon return. Take multiple pictures of everything! We drove 13 miles total and refilled van before return at the 7/8 gas mark. The total uhaul rent was about 43$. I was charged over $170 because this location made an error in reading the gas gauge and marked it at 3/16 tank. I had to take 2 hours out of my day to resolve this issue. The area manager who was at this location was not reasonable nor cooperative. We had to show up in person to explain this entire situation and how logically we could not have used as much gas as they had stated. They finally found the picture to prove our point with mileage and gas. The area manager was not very apologetic nor did he say they were entirely in the wrong. If we had not followed up on this problem, nothing would have occured to amend the issue. Some people do not have the time to deal with this. He proceeded to charge us what we correctly owed. If it were my business, I would have refunded the entire rental out of human decency. I know people make mistakes but to not accept responsibility is unprofessional. Part of me thinks this has happened at this location before to swindle in some extra money. I'm not a conspiracy theorist but this experience definitely raised some flags. I advise anyone to use another location so you do not have to run into this problem. If you have to use them, take pictures and keep receipts of everything. Record and copy all documents they give you.

Jack W. 
Clasificación:
3.0

Expected equipment to be inspected before leaving with the 5 x 8 trailer. Bumper rails each side near entry were broken off hanging. I needed to tape up to avoid damage to items being packed. Upon finishing packing the trailer at home it was visible a tire was severely under inflated. I called the authorized dealer to schedule a repair. They said to bring it in but it would be a charge for them to repair or replace the tire. What!!!?? Charge me when they rented it in this condition as an authorized dealer? They said I had to call Uhaul for service. Uhaul rep sent setvice person out who replaced leaking tire. Service man was prompt and excellent. Just dissatisfied with customer service from dealer I rented from.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald G. 
Clasificación:
1.0

Refused to take rental made customer drive to another location

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

They were not ready for us when we went to pick up and trailer was hard to get to. Wasn't cleaned out.

PAMELA R. 
Clasificación:
5.0

Excellent customer service

ROYA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham W. 
Clasificación:
3.0

El cliente no dejó un comentario.

TODD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

Easy drop off. Nice people

CHARLES B. 
Clasificación:
2.0

Uhaul changed my reservation that I made weeks in advance to somewhere 40 minutes away, that I had no way to get to. Then, turns out they also changed my reservation to the 24 hr online thing, without any knowledge as to whether I even own a smart phone or have data, or have service there. Turns out I didn't have service and the person who helped me didn't know what he was doing. Trying to find the key with the code and multiple locks on the side of a building was like being in an escape room...

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE S. 
Clasificación:
5.0

Nice folks.

CLIFF T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
3.0

Only one person working on a busy Saturday is a problem.

Pamala W. 
Clasificación:
5.0

Ally was absolutely amazimg and helped so much!!!

Lyn L. 
Clasificación:
3.0

your web check in is very difficult. i had difficulty accessing it and went home and after playing w it discovered i needed to be at the rental location to check in. had to drive miles back. and the picture thing. never did work. bad frustrating experience. 99cents a nile and 20fot not using the web check in is exorbitant

JAMES R. 
Clasificación:
4.0

She was helpful One suggestion. Tell customers that there is a train trestle on the road after you turn left. It is too low for a 20-foot truck and it is not easy to turn around.

James S. 
Clasificación:
1.0

Everything that had been on the floor of the uhaul was wet and my moving boxes broke. I was moving a lot of fragile items. I also got charged for extra mileage when uhaul is the reason I went over the limit. I will not be using uhaul again.

Mary A. 
Clasificación:
5.0

Keep the great work up.

GEORGE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFRY H. 
Clasificación:
5.0

Very helpful had the supplies I needed waiting on me

CHARLES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODIE B. 
Clasificación:
3.0

It was hard to find the office when I entered the site, but the representative came and found me pretty quickly. She was helpful and nice.

Anson I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
4.0

This store was very helpful! When we we went to return there was a Uhaul store close to where we staying. I storage in bradennton,fl. Their ad stated they had trailers. Went to see if we could return the one we rented to that location. I have not complained about anyone in years. But this guy was the biggest jerk I have encountered maybe ever. It was Friday afternoon.. Would ever recommend that location to anyone!!!!!

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

The chains were too low on roadway and caused sparking.

Lynne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
5.0

Friendly, competent, attentive staff.

MICHAEL H. 
Clasificación:
2.0

Wouldn't recommend Uhaul period

Heather G. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICOLETTE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

FANTASTIC customer service!!! Super easy drop off and rhey made the whole thing must leas stressful!! Thank you soooo much!!

LYNETTE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura Y. 
Clasificación:
1.0

My experience didn't start well when I tried to reserve a truck for eight hours. For some reason the website wouldn't let me pick up the truck after 6 a.m. So I reserved for four hours thinking I would tell the rental agent when I picked it up and extend to eight. But when I arrived to pick it up the agent said he didn't have a truck available for eight hours. So I called u-haul customer service who were very helpful and directed me to another location. At the second location, Firehouse Towing, they had a truck and in the conversation I mentioned my misstep with the first reservation. The man checking me out, who said he was a regional manager, seemed to sympathize and said there were constant problems with the reservation website. He then said that since by then I wouldn't have the truck for eight hours without going past their closing time, he would wave the after hours charges as long as the truck was back by 8 a.m. the next day. I returned the truck that evening but after they were closed. When I received the invoice I had been charged the $20. I called Firehouse and the woman I spoke with said she would look into it and get back to me; she didn't. I called the following day and was told by someone who could use some customer service training that the man that rented me the truck doesn't remember waiving the after hours return fee. Okay, it's only $20, but combined with the website experience, atrociously dirty truck, and the duplicity and nastiness at Firehouse, I think I'll be looking for my rental trucks elsewhere in the future.

JAMESHOLDEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
1.0

Didn't give a discount because the gas mileage was wrong and had to pay even more

MARCUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER D. 
Clasificación:
5.0

This was a seamless experience and staff was accommodating my needs with the best customer service. There is nothing that could be Chamorro improve their service.

STEPHEN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
4.0

Dropped off after hours. Was fine.

Jeffrey P. 
Clasificación:
5.0

This location provided A++ service! We were in dire need of a truck fast and the employees were extremely fast, efficient, and friendly. They offered us water, gave us a stress ball that looked like a battery (pretty cool), and hosted a very interesting and friendly conversation. I would highly recommend this location to all my friends and family. It is no surprised that they have an aware for top 100 uhual service providers on their wall.

Thomas R. 
Clasificación:
5.0

Every thing went quick and easy. Only thing that could be negative is dog hair all over the seats but I have dogs too so I understand!

DARLENE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDERICK Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

ALLY WAS AWESOME! Answered all questions and concerns. She just makes you feel comfortable. We will be back again!

Gerald F. 
Clasificación:
4.0

Easy check in and check out.

RONALD R. 
Clasificación:
5.0

Thankls

Ayman K. 
Clasificación:
5.0

It was great!! Everyone was very nice and explained it all.

Dee V. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICTOR F. 
Clasificación:
5.0

Very friendly and helpful.

John B. 
Clasificación:
5.0

Very friendly.

Dianne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY L. 
No se han enviado comentarios para esta ubicación.

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