Customer Reviews for Firehouse Towing & Recovery Inc
(U-Haul Neighborhood Dealer)

272 reviews

1108 Davidson River Rd   Pisgah Forest, NC 28768

(828) 877-2006

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 877-2006

1108 Davidson River Rd
Pisgah Forest, NC 28768

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Billy K. 
Rating:
3.0

There is never anyone at the office. I would like to see them keep office hours as they have posted online.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

Darryl A. 
Rating:
1.0

Booked reservation a month in advance, was called the day before and told that they had no 10 foot trucks. Had to get a much larger truck which I was uncomfortable driving and we didn't have the stuff to fill it so it was harder to pack (stop things from moving around).

Hannah F. 
Rating:
4.0

It was a remote drop off.

ALONZO P. 
Rating:
5.0

Absolutely nothing. The woman was wonderful to help us.

Denise L. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Quick and easy

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
3.0

The owners were very helpful in changing an existing reservation to meet my needs. The location was a little tricky to find since I did not live in this town. Perhaps a few directional signs would help.

David V. 
Rating:
3.0

Customer did not leave a comment.

Duane M. 
Rating:
3.0

Everything went well except the fact that the pickup location was changed on me twice. I was disappointed in the reservation process completely.

Roger L. 
Rating:
5.0

Quick and easy, very helpful. Will certainly use this vendor again

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
3.0

Customer did not leave a comment.

Heather D. 
Rating:
3.0

Customer did not leave a comment.

Walt K. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Would use them again !

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

Suzanne C. 
Rating:
3.0

Customer did not leave a comment.

Walter K. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
3.0

Better cell service. It would be awesome If there was Wi-Fi, you could connect to at the pick up location. It took a long time for approvals and I believe it was the slow Internet. For some users with different cell carrier carriers I'm not sure the location would work. Overall, it was a easy experience. Thank you.

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Excellent service. We told them what happened at previous place. They pulled everything up and we were issued a refund.

Charles T. 
Rating:
5.0

No issues…road to equipment parking area needs to be repaired…it is almost washed out.

Jerome Neal C. 
Rating:
5.0

Quick and easy rental.

John G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Z. 
Rating:
4.0

Customer did not leave a comment.

Vikki D. 
Rating:
4.0

Customer did not leave a comment.

Vikki D. 
Rating:
5.0

Angela was super great to work with; she was very knowledgeable and professional and even stayed open a little longer so that I could get there. The office staff were all friendly and made me feel like family. Best U-Haul location around!

Angela G. 
Rating:
1.0

Booked a truck a week in advance, got a text the day before to pick it up from a different location and it wasn't there. Had to drive an hour away to pick it up. The box leaked. Terrible experience.

Luke W. 
Rating:
5.0

Owner was very helpful personally engaging, appreciated all the help

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

lock box is just little confusing. but after a few times renting it's OK. we did have help . I was glad to have a helping hand.

SARAH K. 
Rating:
1.0

We got a trailer and had to bring it all the way back to get another because it was filled with poop and sheep's hair. Then uhaul messed up our reservation. Over all we lost many hours of time due to uhaul. We use uhaul often, and we've had so many issues. if there was another company to use we would be using them.

Ashley C. 
Rating:
5.0

Very courteous and professional.

Junior S. 
Rating:
5.0

Excellent customer service. Courteous and very helpful.

RAYMON M. 
Rating:
5.0

Friendly and efficient. Would deffinately recommend 👌

Leona T. 
Rating:
4.0

The gentleman that handled my rental was new so things were a bit slow but they were friendly and helpful. Experience will speed up the process so overall, no complaints.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
2.0

Had to unhook my own trailer. No one around to tell where to park. Very unprofessional.

James N. 
Rating:
3.0

Was charged a $25 cleaning fee even though we swept out the back and the cab, all the pads were folded and put away so dont know why were were charged that. Was never told we would get charged a cleaning fee.

Carrie G. 
Rating:
5.0

Coffee and donuts, just kidding, very friendly atmosphere, helpful, great down to earth people, I will continue going to this location when the need requires their services, thank you, John Corley.

John C. 
Rating:
3.0

the entrance to the facility was a little steep and washed out from recent rain. The man there was very helpful in getting the trailer returned.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
4.0

Improve driveway conditions. Put a gate code on the gate to make returns more secure because cameras can fail. Easy spot to return to.

Clay F. 
Rating:
5.0

There was a huge selection of trailers, trucks, you name it, it was there!!

Matthias F. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
1.0

The key box is very hard to find took us 20 mins

Nicole R. 
Rating:
5.0

Went above and beyond to make my experience great. Thank you.

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
2.0

The location of the key boxes was difficult to find and not clearly identifiable we doing self-checkout. The boxes should be located on the main building by the road not in the equipment yard. No signage provided to direct you to the key boxes. However, Joey, the employee working at the site was helpful and kind.

Kathleen Y. 
Rating:
4.0

I had a horrible and very fustrating time finding a place to drop my trailer. The local Midguard on Ecusta Road refused to except it as well as several others in the area. This location was the only one that would take it and they are being over run by trucks and trailers. Uhaul needs to provide more support to this location and help them move out some of the over stock.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
3.0

Customer did not leave a comment.

Dewey A. 
Rating:
1.0

never have the moving products in inventory. over charged us and could never fix it. takes them fpr ver to do simple le tasks.

Charity M. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

I've rented several times over the years in various locations. This experience & the customer service was by far the best experience yet with renting a vehicle. I was fortunate to have a close to new vehicle which took all stress off about breakdown issues. I absolutely will use this facility again for any future needs. As far as commenting on any "improvements", I'd say the name threw me a little when it said a towing company. But when calling 2 other facilities & they all referred me there, it was not an issue.

Lynn O. 
Rating:
3.0

This location served us well . We had a truck rented with an email confirmation. On the day of pick up there was no one at the ecusta location. After several phone calls we were given the option of going to the Davidson River rd location. In pisgah forest. This location took care of us well.

Anna F. 
Rating:
2.0

Have the paperwork filled out correctly by the person doing the rental so the equipment can be returned where the customer asks to return it. I wanted to return the equipment in Florida and the paperwork indicated North Carolina. I pointed this out to the person and I was told it didn't matter and for me to call when I got to Florida to arrange the return.

Greg C. 
Rating:
5.0

Not a thing. I needed a small vehicle in a pinch to move a piece of furniture. I'm not from the area and didn't know this location existed. I stopped first at a uhaul location nearer the main road into town, which didn't have one of the cargo vans. That uhaul rep checked to see if a cargo van was available nearby, and found one at 1108 Davidson River Road. He reserved it immediately, and I drove directly there. Angela at 1108 was GREAT. We chatted briefly while she was finalizing my rental. The cargo van was great and exactly what I needed. I returned it that same day with no issues. It was a great experience, and if I find myself in need of another cargo van in or near Brevard again, I will definitely go to this uhaul location!

Annie M. 
Rating:
4.0

The online checkin process was more difficult than anticipated. It told me which lockbox the key would be in by didn't give me a code. Ultimately I had to go inside (thankfully the office opened only 30 minutes after I was scheduled to pickup the truck). The office folks were very kind.

Jana E. 
Rating:
4.0

Check trailers better had a flat tire had to keep putting air in tire every couple of hours couldn't afford to waste hours at a tire shop had a deadline to closing

Kerry R. 
Rating:
3.0

This was the third location visited that would accept the truck return

Kenneth B. 
Rating:
5.0

Very kind and helpful

Kasey H. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
3.0

Customer did not leave a comment.

Stephen L. 
Rating:
4.0

We set up another drop off location in Hendersonville but when we got there they were no longer a uhaul drop off location. That is why we had to go to this other location which was much further away.

Steven R. 
Rating:
5.0

I've used this location a couple times and he is very helpful.

ROBERT R. 
Rating:
5.0

original drop off refused to take the trailer

kenneth D. 
Rating:
2.0

Customer did not leave a comment.

Dee E. 
Rating:
5.0

Very helpful. Family operation.

David W. 
Rating:
1.0

I want my money back. You are theives!!

Anthony M. 
Rating:
3.0

I reserved a 10' truck, but had to take a 15' after about 30- 40 minutes to process paperwork due to internet availability & difficulty completing uhauls contract. Truck bed was not swept out previously. Nice truck otherwise: everything worked and adequate power. Drop-off was uneventful: left key in orange box.

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
2.0

Closest dealer was no longer accepting drop offs-was required to make one hour trip to drop off location.

BUCK C. 
Rating:
4.0

Customer did not leave a comment.

Amaraporn H. 
Rating:
5.0

Wonderful staff

Connie D. 
Rating:
5.0

Customer did not leave a comment.

tom A. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer service was great!

Mary S. 
Rating:
3.0

Too far from my home. Had to drive over an hour to reach the location. No one at business to help me. Lot was full with no place to adequately park trailer.

Patricia A. 
Rating:
4.0

Parking and access are not the best but everyone was professional and helpful.

Pete R. 
Rating:
5.0

Tell u haul to do cruise control

Kasaundra D. 
Rating:
4.0

U-Haul sent me to a location that does not except trailer returns, only trucks. That place gave me the address for a place to return the trailer. It should have been the place U-Haul should have given me in the first place, since it was closer to my property and I had to back track in order to get there. Not happy with U-Haul scheduling personnel!

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

HENRY M. 
Rating:
4.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Cordial service, attentive to replacing defective equipment promptly.

James A. 
Rating:
5.0

Enjoyed speaking with the knowledgeable staff, who were very helpful. Easy, fast, efficient!!!

Janet H. 
Rating:
1.0

Make sure to triple check all gauges upon return. Take multiple pictures of everything! We drove 13 miles total and refilled van before return at the 7/8 gas mark. The total uhaul rent was about 43$. I was charged over $170 because this location made an error in reading the gas gauge and marked it at 3/16 tank. I had to take 2 hours out of my day to resolve this issue. The area manager who was at this location was not reasonable nor cooperative. We had to show up in person to explain this entire situation and how logically we could not have used as much gas as they had stated. They finally found the picture to prove our point with mileage and gas. The area manager was not very apologetic nor did he say they were entirely in the wrong. If we had not followed up on this problem, nothing would have occured to amend the issue. Some people do not have the time to deal with this. He proceeded to charge us what we correctly owed. If it were my business, I would have refunded the entire rental out of human decency. I know people make mistakes but to not accept responsibility is unprofessional. Part of me thinks this has happened at this location before to swindle in some extra money. I'm not a conspiracy theorist but this experience definitely raised some flags. I advise anyone to use another location so you do not have to run into this problem. If you have to use them, take pictures and keep receipts of everything. Record and copy all documents they give you.

Jack W. 
Rating:
3.0

Expected equipment to be inspected before leaving with the 5 x 8 trailer. Bumper rails each side near entry were broken off hanging. I needed to tape up to avoid damage to items being packed. Upon finishing packing the trailer at home it was visible a tire was severely under inflated. I called the authorized dealer to schedule a repair. They said to bring it in but it would be a charge for them to repair or replace the tire. What!!!?? Charge me when they rented it in this condition as an authorized dealer? They said I had to call Uhaul for service. Uhaul rep sent setvice person out who replaced leaking tire. Service man was prompt and excellent. Just dissatisfied with customer service from dealer I rented from.

John D. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
1.0

Refused to take rental made customer drive to another location

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
No reviews have been submitted for this location.

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