Customer Reviews for Firebaugh Self Storage & Mercantile
(U-Haul Neighborhood Dealer)

77 reviews

1680 State Hwy 33   Firebaugh, CA 93622

(559) 659-3410

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(559) 659-3410

1680 State Hwy 33
Firebaugh, CA 93622

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Elizabeth Lane 
Rating:
2.0

Customer did not leave a comment.

Dora Duran 
Rating:
5.0

Customer did not leave a comment.

Tiburcio Alvarado 
Rating:
5.0

Nothing it was great service.

Juan Hernandez 
Rating:
5.0

good service

Carlos Cardenas 
Rating:
1.0

More attention to details and be more informational ( Customer Service)

Michaell Aguilar 
Rating:
3.0

There is no let her u haul in the area. The pick up was for 7am. And they did not open till 8am. Also they have and super old computer. They are older so service is slow. But they are nice people

Martina Maya 
Rating:
5.0

Dealer Firebaugh Self Storage provided great and friendly support for Firebaugh’s Toys for Tots.

DONALD FISCHER 
Rating:
5.0

Customer did not leave a comment.

Carlos Gauna  |  Overall Experience 
Rating:
5.0

Good service with great staff. easy to enter centrally located in the valley off I-5, Hwy 33, Hwy 99

DONALD FISCHER 
Rating:
5.0

Firebaugh Self Storage is an easy access, centrally located facility. The staff was friendly and assisted me with my needs. I recommend this site even if you need to drive a little bit extra. Their direct number is 559.659.3978.

DONALD FISCHER 
Rating:
5.0

Staff was very accommodating. Automation assisted with move in and payments. They were able to provide an available unit when other facilities could not.

DONALD FISCHER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jesus sauceda 
Rating:
5.0

The Dealer is complete and is good. Uhaul Corp needs a better resource for local rentals for this dealer.

JUAN RAMIREZARIAS 
Rating:
5.0

Customer did not leave a comment.

Leticia Gonzalez 
Rating:
5.0

Customer did not leave a comment.

albert braisco 
Rating:
5.0

Customer did not leave a comment.

Abrahim Nagi 
Rating:
1.0

Location was difficult to turn around in once trailer was hooked up. Lower brake lights did not work.

James Ruch 
Rating:
5.0

Customer did not leave a comment.

ERIC SANTOS 
Rating:
3.0

Customer did not leave a comment.

Heriberto Lagunasbarajas 
Rating:
4.0

Customer did not leave a comment.

Ryan Viers 
Rating:
5.0

Staff helpful and nice

Priscilla Thomas 
Rating:
5.0

Customer did not leave a comment.

cecilia batt 
Rating:
5.0

Customer did not leave a comment.

Amanda Serrano 
Rating:
5.0

Customer did not leave a comment.

JOSE PLASCENCIA RODARTE 
Rating:
1.0

I had to check myself out because the lady didn't know how to do it...after already pre checking in!?! Took 45 minutes to leave with my truck!?! Got in the truck to a nasty moldy and soggy napkin in the door handle. Truck REEKED like smoke and was FILTHY inside. I can provide pictures if needed!

Amy Lee 
Rating:
5.0

There is nothing to improve. Persons who helped me made the rental experience easy and I would recommend some to this place.

elida alaniz 
Rating:
5.0

Customer did not leave a comment.

geronimo angel 
Rating:
1.0

Everything! The gas tank had a leak and as I was refilling it was leaking out. Waste of gas. No ramps on truck to load washer, dryer & other heavy items.

Israel Benavides 
Rating:
4.0

My only complaint is NOT this location, but the one we were SUPPOSED to get the trailer at in Los Banos, which is where we originally reserved it from, called and said they didnt have a trailer the size we requested, AFTER I received confirmation online. icking the trailer up in Firebaugh caused me to have to drive an extra 70 miles from my planned trip to be able to accomodate they moving of personal effects I was involved in doing. ALSO, your website for some reason wont allow me to rent a 6X10 dual axle trailer when my Expedition has the exact same towing ratings and xapabilities as an F150 of the same year. I dont get it, and NO ONE at any U-Haul retailer seems to be able to tell me why. But I doubt I will hear from anyone at or from UHaul concerning this.

JAMES DEMPSEY 
Rating:
5.0

Awesome peoples

Jim Akin 
Rating:
5.0

Customer did not leave a comment.

sandra flores 
Rating:
5.0

Customer did not leave a comment.

Martha GONZALEZ 
Rating:
2.0

Customer did not leave a comment.

LE ROY SIMMONS 
Rating:
5.0

It was Super easy, quick and above all the person in charge very attentive and helpful with the customers!! Will come back 100% for all my moving needs

Maria Gomez 
Rating:
5.0

Customer did not leave a comment.

arturo carmona 
Rating:
5.0

Firebaugh Self Storage provided excellent service that assisted our Tiny Tots Christmas program sleigh delovery,

DONALD FISCHER 
Rating:
4.0

My vehicle had broken down and I needed to rent a truck and trailer to get home. The people were friendly and helpful. I only wish they had a pickup truck to rent instead of a box van. The van cab didn't quite have enough leg room since I am tall and have problems with my left leg. Other than that everything was good with this experience.

ODELL WESLEY RAY 
Rating:
5.0

Customer did not leave a comment.

PAT GONZALES 
Rating:
4.0

Nothing

MARIA THERESA CAMPA 
Rating:
5.0

Customer did not leave a comment.

MITCHELL JACOB TATARAKIS 
Rating:
2.0

Customer did not leave a comment.

juan manuel buenrostro 
Rating:
3.0

Customer did not leave a comment.

MARIA LLAMAS 
Rating:
5.0

Customer did not leave a comment.

jose gomez 
Rating:
5.0

Always very friendly and helpful.

Anthony Sablan 
Rating:
2.0

Customer did not leave a comment.

Nathaniel Banuelos 
Rating:
4.0

Customer did not leave a comment.

loreta guerra 
Rating:
4.0

Customer did not leave a comment.

Anthony Sablan 
Rating:
5.0

Customer did not leave a comment.

Ruth Santos 
Rating:
5.0

Customer did not leave a comment.

MARGARET MURILLO 
Rating:
5.0

Great customer service! The gentlemen who helped me was very kind, helpful, and thorough. I would recommend this location to others.

CRYSTAL GONZALEZ 
Rating:
4.0

The service from all personnel was amazing. Extremely friendly and supporting.

HECTOR MENINA 
Rating:
5.0

They were very friendly and helpful. I was in and out quick and drop-off was easy. Best experience I have had renting a moving truck!

MATTHEW STEVEN 
Rating:
3.0

Customer did not leave a comment.

MARGARIT SORIANO 
Rating:
5.0

Continue to provide excellent customer service.

Camille Valentine 
Rating:
5.0

Customer did not leave a comment.

cleotilde manjarrez 
Rating:
5.0

Customer did not leave a comment.

Anthony Sablan 
Rating:
3.0

Dropped off on Sunday. Place was closed. Parked truck and left key in drop box.

PATRICIA HARRIS 
Rating:
5.0

Customer did not leave a comment.

SANDRA ESPINOZA 
Rating:
3.0

Customer did not leave a comment.

Kenneth McDonald 
Rating:
4.0

Uhaul was in great Shape n working condition. Only problem was the service and Firebaugh Location. Had a 8am Appt there, but took an hour to get processed. They to upgrade there computer or connection. Lady had to turn off the computer like 10 times. Other that that great service. Thank you.

jessica dias 
Rating:
4.0

This reservation was made in Fresno the agent told me that the trailer would be available in Fresno. After paying by CC and waiting for a call back, I foun out that I would have to drive 49 miles each way to get the trailer.

mike daniels 
Rating:
4.0

Everything went very well and satisfactory very professional thank you

PAUL BRESHEARS 
Rating:
1.0

The signal lights on the truck did not work. I had a coupon issued by uhaul and the cashier was extremely hesitant to use it. The cashier did not know how to work the register I had to get on the register and apply the coupon myself.

CARLOS VALDEZ 
Rating:
5.0

I would perfer the gas be filled to full when I rented a moving truck...

ROBERT TONY RAMIRES 
Rating:
5.0

Customer did not leave a comment.

PRESTON OSBOURN 
Rating:
5.0

nothing: nice and helpful people there

BLAS MANUEL DE LUNA 
Rating:
5.0

Customer did not leave a comment.

DEBBIE HENDERSON 
Rating:
5.0

N/a

JOHN ROZANCE 
Rating:
1.0

They would not come out and help us! Told us to drop trailer off any where! I went inside and the were complaining why I left it there and they couldn't check the lights now! I asked why didn't they come out and she didn't answer me! Very disappionting and if those are the kind of people u having working for u guys... What a shame! Oh ya she was uspset cause I dropped it off a day early!

rogelio elias 
Rating:
3.0

Service was fine, the lady was polite. I was thankful that you had a truck rental in this town as it was where we needed to pick up our granddaughter's things.

JEFFERY BARRIOS 
Rating:
5.0

Customer did not leave a comment.

JOHN MCCARTHY 
Rating:
5.0

Nothing really. Location was easy to find. The proximity to I-5 was great. The ready access to self storage made unloading simple. The employees were friendly and great to deal with, even helping fold up blankets.

John McCarthy 
Rating:
3.0

Customer did not leave a comment.

Stacy Baker 
Rating:
3.0

Customer did not leave a comment.

MARY HERNANDEZ 
Rating:
4.0

Customer did not leave a comment.

STACEY BAKER 
Rating:
1.0

Remove your name from that location. It gives u-haul a horrible name. The assosciate working the counter was on the side of the building apparently having some sort of yard sale. She did not want to turn on her computer and made it seem like we were a nuisance to be there.

No reviews have been submitted for this location.

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