Jason and his family were wonderful to work with!!Erik M.
Customer Reviews for Fircrest Towing
(Distribuidor de U-Haul del vecindario)
University Place, WA 98466
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 5/21/2022 - 9/1/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jonathan W.
El cliente no dejó un comentario.Marisa M.
El cliente no dejó un comentario.Lori G.
Good customer serviceWilliam L.
I went online to rent the uhaul. I arrived at the location and walked in , did not have a mask but noticed they had mask at the entrance. I grab a mask and put it on. I then went to the counter and the rep assisted me. I gave her my name and she continued to enter data in the system and then gave me the keys. I asked her if I had any paperwork as I didn't want to drive the truck without a contract, and I wanted to make sure I was be charged accordingly. She's shared she emailed it to me, and I said okay. As I got in the truck I failed to look at the email, as I was struggling to move the seat up. After I was finished with the uhaul I returned it and I saw a male individual and he shared the store was closed and I could give the keys to him. I was a little confused as online it stated the store closed at 5pm. I returned the uhaul a little before 1:30pm. I asked him how was I going to get a final invoice he said by email. I said okay and left. I later received my invoice via email, and noticed I was charged for the safe move insurance. When I registered online I declined the insurance and I called and got the same man I returned the keys to. He said I must have not declined it because I wouldn't have gotten charged for it. I shared I had declined it and I shared that if I could have seen my contract beforehand this would have all be eliminated we would have been on the same page and I would have caught the charge for the safe move insurance. The man then when on to say I was blaming them for being charged, and I said no I'm not, I'm simply saying if I would have been able to see the contract before I left as I had asked earlier this wouldn't be an issue. The man stated I could call the 1800 customer service number to get it rectified, and that he was placing me on a no rent list. That's when I got frustrated and share a few words with him. I will never rent there ever as he was unprofessional and racist. If COVID is the reason why you do paperless transactions, then why wasn't he wearing a mask, and he allowed another family come in without mask, and these individuals were able to see their contract. He doesn't have to worry I'll NEVER come back to that racist establishment. Clearly being threaten to be place on a new rent list because you asked about an incorrect charge, and I share that we could have eliminated the confusion if I was able to see the contract up front â€¦.constitutes being on a no rent list. So be it. I'll be going to the papers with this one as well. The man was clearly racist and I will share this with everyone! I'm being placed on a new rent list because I'm a person of color.SONSIERRA R.
This was my second experience with this uhaul dealer. The first time was excellent! This time was total opposite.There wasn't anyone there when I arrived. They were at lunch. Uhaul did mention that online when I put in the reservation. Or I could have not seen it. Checking out information was wrong: wrong serial number of the truck and the gas meter in link read full when it wasn't. I added photos of gas meter and correct serial number in the link that was provided to me after texting fircrest towing. There were muds prints inside the truck when I looked it over during my pre drive inspection. I cleaned those before I returned it so the next person would have a clean vehicle. I filled it completely to full on the gas. When I returned the truck during regular business hours, no one was there to check it back in. I had to text someone again. I sent that person pics of mileage and gas meter. I have never checked a vehicle in without a person no being there so I wasn't sure exactly what all I should do. But my overall experience with equipment was great. I would recommend them based on my first time I used them. My first experience with them was awesome. Their equipment works well and well maintained. What I encountered was human error. Hopefully the my next experience will go much better.Donna R.
It was much much more money then I planned... 235 dollars for a 19.99 a day x2 is extreme.....Micah L.
The attendant was very helpful and attentive, but the location is not suitable for an after-hours drop-off. We're lucky somebody arrived on-site shortly after us, as there was no where for us to park the vehicle, and he agreed to take care of it on our behalf.JEREMY R.
El cliente no dejó un comentario.Willie M.
El cliente no dejó un comentario.Stanley W.
El cliente no dejó un comentario.Sergei A.
Really difficult to find via maps. The address should also be sent as a link via text as I had a difficult time with google maps.Lisa D.
Ashley and Jason made the rental experience very simple. I will definitely return next time I need to rent a Uhaul. Highly recommended.Dave S.
Bad experience using 24/7 mobile pickup. Had to wait for someone to come give me keys. 24/7 site asked for a password which i never created nor received. Very disappointing. Especially when having trouble and hearing a 51minute wait for customer service on the phone.Taylor S.
El cliente no dejó un comentario.KELLY I.
El cliente no dejó un comentario.Patricia H.
El cliente no dejó un comentario.Travis F.
Told me to return it to the fuel level when rented. So I did. And they hit me with a fuel charge because it wasn't full when I returned it. Gotta watch these guys carefully. I'm not saying they're dishonest, but, you know, if it walks like a duckWilliam A.
Truck was not clean. At least the company admitted it....must have been short in time in flipping?Eric J.
El cliente no dejó un comentario.Judith H.
El cliente no dejó un comentario.LEANORA GRACE N.
Given the change in how rentals are handled due to covid, this was an easy process which was extremely quick and handled via text messaging. The person who handled my rental through text message was super kind and quick with responses. Would definitely rent through 2912 69th Ave in University Place again! I needed to rent the 10' truck another day and a simple text request was approved within seconds! Awesome job you guys! Ya'll are the best! Thanks for making my move an easy process!Genesis M.
This location was without a doubt managed more professionally. Staff was extremely competent. Unlike the first four facilities I had been sent the very same morning. I would definitely go back to this location.KIMBERLY ANN U.
El cliente no dejó un comentario.Julie P.
Not charge 1.89 a mileRaymond M.
El cliente no dejó un comentario.Roger K.
El cliente no dejó un comentario.Larry S.
El cliente no dejó un comentario.Jeffrey S.
El cliente no dejó un comentario.jordan L.
Best rental experience I've ever had!JEREMY S.
El cliente no dejó un comentario.Jason L.
Awesome customer service. Clean trucks and every charge was explained to me before the rental. I really dont know what these other negative reviews are talking about.JASON L.
El cliente no dejó un comentario.David G.
I rented the ten foot box truck. The inside was so clean. The office clerk was helpful in getting the truck ready for departure. Thanks fircrest uhual!jordan L.
El cliente no dejó un comentario.Jessica G.
Great Uhual. Awesome experience. Very easy and a convenient location! Would highly recommend!jordan L.
My mileage was misrepresented on my final billing statement by 14 miles. I called customer service who basically told me that I should have reviewed the mileage before and after my rental. You can be assured that I will from now on, whatever vehicle rental company I use in the future. I have rented many cars in my lifetime and never once had my mileage misrepresented. That's because it is a highly competitive business and they cannot afford a poor experience. The customer service person at U-haul was more interested in the policies and dÃ¯dnt teach out to me personally to find out what my concern was or how he could make my experience a better one. Additionally, I believe there may be some issue with the person reading the before and after mileage but he was not interested in looking into that. I will be looking for other moving rental options and/or facilities in the future. Beware!Paul D.
The rental office was closed. Has to call the person and wait until they arrived.Juliano L.
Jason was very accommodating with extending the return Day and time even after hours by text. This was very much appreciated.Gary Orth H.
I was over charged. I reserved for 24 hours and cleaned the truck. They charged me for 2 days and a truck cleaning fee. Won't use them again.Helen W.
Cab was not clean - I didn't discover all the trash under the seat until I got it home.Rob H.
El cliente no dejó un comentario.SANDRA E.
El cliente no dejó un comentario.Weiming Y.
Fircrest Towing was incredible. The gentleman that helped me was quick, courteous and helpful.Christopher W.
El cliente no dejó un comentario.Tami J.
El cliente no dejó un comentario.Corinna T.
Good Job!Craig V.
El cliente no dejó un comentario.Patricia G.
El cliente no dejó un comentario.Michaela L.
Jason was personable and friendly.jim R.
El cliente no dejó un comentario.LISA ANN P.
El cliente no dejó un comentario.Mallory S.
Service and vehicle excellent. Looking forward to doing repeat business here soon.Patricia G.
the person didn't have knowledge on how the uhaul tow cart worked. he didn't secure it on the ball properlyMichael G.
El cliente no dejó un comentario.Dionte' N.
The gentleman there was very nice and very efficient. Would definitely recommend this place. Vehicle came in good shapet. The guy even gave me a pair of nitrile gloves and some sanitizing wipes. I'm sure all uHauls are doing that for their customers during these time but it was just nice to get that. I'm satisfied.Joshua W.
Didn't realize you had to do online return since we were returning within business hours. No one was there so I called but in the meantime I dropped the key in the slot. The person I spoke with guided me through the process which included taking pictures of the odometer/gas, interior cab and the back and where it was parked. Unfortunately since I already dropped the keys in the slot I couldn't take a live picture however I did take a pic of the odometer/gas before I left the truck but it didn't give me the option to upload a pic I had already taken. I sent the pic to my daughter and then took a pic of the pic on her phone and uploaded it. The pics of the cab I had to take from the outside looking in and was able to take a pic of the back and where it was parked. I was able to get it done but I didn't realize I had to go through that process since I was returning during business hours. I understand the COVID issue played a part but a little inconvenient.Cindy D.
El cliente no dejó un comentario.Marjorie K.
El cliente no dejó un comentario.Alexander C.
I just want to say that the manager of this location did an excellent job!Tabb M.
El cliente no dejó un comentario.Thomas W.
The truck was in great condition, but the bed had been painted. When I went to load it I found it was still tacky, a minor set-back. There weren't and other trucks available. The gentleman working that day was helpful and lent moving blankets to lay down so I could get on with my move. I was happy with my service.Leanna R.
El cliente no dejó un comentario.monica K.
This was the worst treatment by U-Haul Pacific highway South and University place on 97 St. that I have ever experienced. NOT EVER AGAIN.marcus M.
El cliente no dejó un comentario.melissa H.
Ridiculously expensive I got charged way too much compared to the estimated price of $72 and I got changed $200. The guy got mad when I asked why he only told me â€œLet's cancel this and you go elsewhereâ€ obviously I can't since I don't have other reservations.Jose Carlo C.
Outstaning young couple making a go of it; I'm a loyal cusomer now. Pleasant, considerate, and willing to work with customers....a very fulfilling exchane. Well done, thank you.mark M.
El cliente no dejó un comentario.DAN M.
El cliente no dejó un comentario.Jim G.
I was overcharged for an after hours drop even though I returned the vehicle in person. They didn't even mention anything about an additional fee if I were to drop off the vehicle after hours. Very disheartening to see this type of tactic being utilized. Don't see this with other U-Haul locationsDaniel L.
The phone number I called was given as the Gig Harbor location when I set up the rental. When we got there to pick up we were told our pick up was at the Univetsity Place office. So we drove an extra 6 miles to that location to pick up our rental. This cost us an additional $12 in mileage fees plus a $5 bridge toll we would not have had otherwise. Additionally we did not receive a text or verification of our rental which I expected.Elizabeth M.
Absolutely recommend this location. However my overall experience with uhaul has been extremely disappointing. Cost me twice as much as it should have all because they neglected to tell me until 8pm the night before that they didn't have the equipment I had originally reserved.melissa R.
Great experience. Thank you for your professionalism!Claudia S.
We had a bit of a mishap with the fuel level stated on contact but Jason took care of the situation and he and his wife adjusted the invoice to reflect the reimbursements. Completely satisfied.Gary-Orth H.
Friendly. Available. Great experience.Jennifer N.
I got charged for the safe move plus $28 protection which I decline. Guy said he would notate it so I do not get charged when I return the truck. I got charged a week later, my rental charge included that safe move plus which i already declined. I called to get it refunded. I got a receipt showing a refund for safe move $14 which was incorrect. I called back to fix it. Still no full refund, when I went into store the guy there was rude. Didn't apologize for his mistake, since I got charged regardless of him saying he would fix it. He said they had nothing to do with it and gave me the district manager #. Which he should have handled since it was their mistake not mine. Poor customer service and I want my refund.Jessica K.
The people at this location were nice and helpful. However this was not our scheduled drop off location and my husband had to walk over 10 miles home when our original location was only a block from our new home. We got no notice of the location change and I don't know why we were forced to drop off here.Zahra H.
To avoid inconvenience when someone bring back the track lets have clear info,,where to pack the car at night and where to drop the keys, the service was good.Daniel W.
El cliente no dejó un comentario.Liz H.
Ashley was over the top wonderful and helpful. She is a great asset to Fircrest Towing.Elizabeth F.
Ashley was so, so wonderful and went way above and beyond to assist us.Elizabeth F.
El cliente no dejó un comentario.Liz H.
Inside the truck I rented stink from people smoking. Really really stink!Ovenny J.
They were very helpful!Eric A.
The location was hard to find (instructions ought to be provided). All the people were nice, which I appreciated. The "19.95" rate is misleading given the charged rate per mile. I ended up paying over seventy dollars for four hours, driving around 35 miles. Those are expensive miles!michael W.
MASSIVE surprise fees! Billed for two days. Not one. Will never use again. Gracias.Stephen C.
El cliente no dejó un comentario.Wes K.
I turned the uhaul in 2 hours late and got charged a full day. I'm not sure if that is the norm but on my receipt it shows uhaul was rented for 2 full days instead of just 26 hours. I'm disappointed and would of not mind getting charged the way I did if it reflected the correct return date and time.Gertrude B.
El cliente no dejó un comentario.Jason H.
Good close location for me, people running it are friendly and customer oriented, I'll definitely do business here again when I need a U-Haul rental.Chris H.