Customer Reviews for Fine Lines And Designs LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Horrible online experience. The app is a joke. I used U-Haul several times in the last few weeks and both experiences could have been way better

Rating:

4.0

Gas was left below an eight of the tank so it was difficult to plan our first stop.

Rating:

5.0

Josh at Fine Lines was and is absolutely amazing. He took care of all my needs!! Renting from him is painless and so so easy! This is the ONLY place I would rent a UHAUL from. I even sent a co-work over to Josh to rent his UHAUL. Thank you Mary Hicks

Rating:

2.0

No parking. Longest check in process I've had to date with uhaul. The locks for the keys were almost frozen and took two people to move the lever to get them out.

Rating:

5.0

I've used this location twice to rent a U-Haul and have been very pleased with the service each time. The service to check in has always been quick and easy and the attendants courteous and knowledgeable. This is definitely the only place I would rent from.

Rating:

5.0

Excellent

Rating:

5.0

The owner of the company was extremely helpful! Made it a great experience! I think his name was Josh! :).

Rating:

4.0

NIce location and easy to find. The attendant was attentive and quickly got us checked in and the equipment assigned to us. There was a check engine light on when we started the vehicle up so had to go talk to him about that but he explained the issue and we went on our way. This location is in another business and when we got back, the attendant was busy and unable to process our check-out. He asked us to leave the key on the desk as he couldn't stop what he was doing. I was a little unsure about this as I wasn't sure what the final cost of the lease would be as there was to be an additional mileage fee added. I did receive the final invoice a couple of hours later and everything was processed correctly. Overall a good experience and I would definitely use this location again.

Rating:

4.0

The location and people were very good at getting truck and returning truck. Did notice the truck had check engine light on and the tire pressure light came on. I just think this vehicle needs serviced. Everything else was typical UHaul.

Rating:

3.0

Very disappointed to have to pay more after turning it in a day early. No one ever told me that the max mileage was 144. My fault, I didn't read the fine print.

Rating:

3.0

The check-in process took over 20 minutes and was hard to do. I am not sure if it was the website or cellular service at this location.

Rating:

4.0

I appreciate the service's ease, but the truck needed to be cleaner and had the check engine light on when I picked it up.

Rating:

5.0

Please continue greeting and welcoming your customers in the most, friendliest , and efficient way, that I experienced doing business with you. Looking forward to connecting with your UHAUL service again. “ THANK YOU “ 😃👍 ⭐️

Rating:

5.0

It was fast, easy and good.

Rating:

3.0

Dropped the truck off after hours so I just used the mobile app to return it. Very small UHaul dealer so expect limited inventory if you are picking up.

Rating:

2.0

Truck was parked in wet mud and could barely get out of parking lot. Cabin smelled like smoke. I paid extra for 10 moving blankets and none were in truck. Truck had warning on dash about low tire pressure. Not a great experience

Rating:

5.0

Provide a Dolly,I forgot to ask.Provide information about how much gas you get to the gallon,I paid $45.00 to go 50 miles and it was on E,your welcome I left more than I started with.It was an experience,yes an old woman can drive a truck,did use a step ladder to get in ,could of had an extra step,but manageable.HARD WORK,

Rating:

3.0

It didn't feel like a U-Haul location and has a VERY tiny parking area for the trucks, but all was good.

Rating:

4.0

The location wasn't open when we arrived. Owner arrived about 15 minutes later. Everything else went fine.

Rating:

5.0

wonderful owner, will definitely use this location to do business again.

Rating:

5.0

Super convenient, great owner help.

Rating:

1.0

The truck died and stalled the whole time. There was no live person to check in as promised. Called the two when the truck died, as told they wouldn't charge me but they did. Never again.

Rating:

3.0

The website, not user friendly. Especially for using the onetime phone system. Very confusing and didn’t know when each step was complete and when to move on to the next one.

Rating:

1.0

They will charge you double so DO NOT GO HERE!

Rating:

5.0

The guy who checked in the truck was great! 2 thumbs up👍👍

Rating:

5.0

Nothing very easy

Rating:

5.0

None

Rating:

1.0

Didn't have equipment Lock combo was wrong

Rating:

4.0

The lock didn't work accurately. The letters appear on both the front and back side, so it's unclear which side to enter the code to. Also, after attempting many times, basic lock rules apply and should be added to the U Haul instructions. This is of no fault to Fine Lines , but required me calling the contact early in the morning, when clearer instructions could have been provided. Also, when attempting to verify my identity, it should be explicitly stated that an alternative method of providing identification might be required. Most people don't travel with both their ID and passport. Calling a personal contact early in the morning might not be an option for a lot of people. The return process was 10x easier. No complaints whatsoever (thus far) with the return process!

Rating:

1.0

Not send anyone to this location Horrible customer service. Didn’t check in truck while we were there. Got charged for things we did not get told about. Not happy at all. I’ve never spent this much on a one day rental ever

Rating:

5.0

Josh was professional and friendly Great overall experience

Rating:

1.0

When we got there he had not yet checked in the truck from the last person, so we had to wait on that. What seemed more odd was that he didn't even go out to the truck to do it. When he spoke we could barely hear what he was saying. We also did not receive any paperwork from him so I figured everything was just online. However, my dad rented a truck a few days later in Kansas City and did receive paperwork for his rental.

Rating:

3.0

Key drop in box - no human interaction.

Rating:

5.0

The agent we rented from was a pleasure to work with!! Professional and accomadating!! Thank you!!

Rating:

1.0

Was supposed to pick up the truck at 10am and the owner of the property never showed up. Luckily a general manager for Uhaul just happened to stop by this location and took care of the rental for me.

Rating:

1.0

Drop box was hard to find. The workers saw me and locked the door. The website was also down and I wasn’t able to get ahold of anyone to make sure I could confirm I was dropping off.

Rating:

1.0

The person was busy with other business, he said you are good to go and charges me extra money after leaving the place. Not professional at all

Rating:

3.0

The last 3 times I have reserved a uhaul the price i am quoted changes when I go to pick up the truck. This time it was almost triple the amount. Last time it was over double. Uhaul seems to scam people who are in a hurry and trying to move. There is no way that it can happen all 3 times within a 6 or 7 year period and it not be intentional. Either that or I am the unluckiest person on the planet. Get your stuff together uhaul!

Rating:

5.0

inside and out windows were not clear expected better Windows were dirty as well

Rating:

3.0

The location I was instructed to leave the truck at had no parking left for the vehicle, so I had to leave it parked by a curb instead. As I was trying to return the rental, the uhaul app was stuck in a loop and would not allow me to submit any pictures to continue the process. What was the point of having and making me download a broken app? This whole journey has been a bad reflection on Uhaul for me and I will actively seek other companies to use first in the future.

Rating:

2.0

The drop off was a parking lot. The phone number for the "store" did not answer and had no voice mail. I finally found the "store", a barber shop/tattoo parlor. I was told to just unhook the trailer by the trucks. Not sure what the "store" offers in terms of service as I had none.

Rating:

5.0

Very nice young man helped us. Courteous.

Rating:

2.0

Make sure the uhaul truck is reliable.

Rating:

1.0

It was really dirty and there was pot in the cup holders.

Rating:

5.0

Very professional and easy to work with

Rating:

3.0

Could not get our phone to share location and thus could not go through the return checklist like was asked. Tower may not be near enough. Then had to follow up to make sure it was put in the system that we returned it in great shape, following all of the rules.

Rating:

1.0

We had a TERRIBLE experience. I have talked to several representatives and two of them even said we would be getting a refund on the mileage because of all the problems and we still got billed for the entire amount of mileage that we did not even drive. We only drove 30 miles and the system said we drove 90 miles. We ordered the UHaul for Friday night but the app was not working due to a PLANNED maintenance on the website. So then we reordered it for Sunday and the app kept glitching and made me take a picture of the mileage before 4 times and it said that it all submitted and to bring back by 8 PM. Then when I went to return it an hour later and much earlier than I was even supposed to and it said it did not go through of picking it up so then it almost didn't let me return it. Then when it did let me return it it was saying I drove for 90 miles not 30. I called to tell them that when I was dropping it off and they said they would put an annotation on my account and that I would need to call the place I rented from and so I did and they said I would have to call UHaul. It has been a mess and then they told me I was going to be refunded for the mileage but in reality they just delayed them charging the Uhaul but not it is still the full price that was shown for the 90 miles not 30 miles. I am highly disappointed in the fact that I have even talked with several agents and all claim they put on the account about the problems I have had and yet we run into more. I hope to hear back from you soon.

Rating:

5.0

Very helpful worked with me after he closed with pick up due to issue with my reservation

Rating:

5.0

Great experience

Rating:

1.0

Trouble getting the pickup location for the requested pick up time. Non responsive to the requested drip off date.

Rating:

4.0

The music was SO LOUD I couldn't hear what the girl was saying. Checking in on her phone took a long time. She was very sweet but the barber!! Was very inconsiderate!! Blasting the music it was very unprofessional!! And slowed down our check in process

Rating:

1.0

I have nothing against this specific location. The support through U-Haul itself was horrendous and made for a horrendous experience. Made my move 10x more stressful. The people at the location was great no issues there.

Rating:

5.0

Staff was very helpful.

Rating:

5.0

The roll up trailer door would stick when I tried to roll it open. It became quite frustrating.

Rating:

2.0

It is a tattoo parlor with an extremely small parking lot. I had to show her how to connect it on hitch and pick up was terrible with the parking lot full of cars

Rating:

1.0

Overall awful. You can call me. Too many mistakes to text here