Convenient location. Quick in and out. Good selection of equipment.
Steve H
Customer Reviews for Finders Keepers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very kind and helpful good experience
jennifer mPut the jack stands back on the heavy box trailers. This is beyond stupid. I had to use my car jack to lift the trailer off the hitch when I was returning it.
Jason TFriendly staff. Efficient pick up.
Diana SExcellent customer service Extremely helpful Even gave me a discount for no reason Highly recommend
Gina BAwesome service and awesome equipment
pavel aThis place has excellent customer service. Very nice representative helped us at checkout and she helped us when we dropped off the truck. Will use again when i need a truck to use. Will recommend to friends. 😀
Kasaundra HVery friendly and a lot of help
Jeff GGreat customer service!
bill wHandle gets tough and sticks when shifting from park to drive and ect
Julia TSuzanne was very friendly and helpful!!
Robert DThe staff member was very polite and very helpful in every way
Araena LNothing noted
Samuel PGood location, and friendly staff. Limited inventory, but that’s understandable. Truck was terrible, though. Door did not close all the way—safety issue and very loud. Not the location’s fault though.
MARCUS RThe dolly and moving blankets were not in the truck. Had to call to get refunded.
Patrice TSmall parking lot. With the truck having such antiquated technology, no back up camera, no sensors for approaching obstructions, it’s hard to get out of the lot safely.
wayne hEverything thing went smoothly and staff was helpful and very friendly
Stephanie BCharged incorrectly for 2 day rental. Called store and was told to call corporate. Called and someone from corporate was supposed to call me back and did NOT. Still unresolved. 702-960-9298 Vanessa Black
CHAD PKim was so helpful, polite and went above and beyond to help me with my uhaul needs. Thank you, Kim!
CHRYSTAL JSeveral points here: (1) This location did not have the equipment that I reserved. We reserved an appliance dolly, we got a regular dolly. This inconvenienced us a great deal. And the location was very unconcerned about this inconvenience. Service was very poor, attitude was very *who cares.* (2) The truck had no AC. In reality, with the AC on, cold air blew every once in a while--rarely--but mostly it delivered hot air, and it was 103 F today. Sometimes the fan just gave out and it blew nothing. This truck was like a hell on wheels and we almost passed out riding in it. (3) The truck shook doing 60 mph, like it was about to die, and the steering was atrocious. I thought we might get in a serious wreck in this truck. (4) When I filled the car after finishing, we ended up putting 6 gallons in the tank after driving only ~30 miles. We were told it was full when we took it, and to return it full when we were finished, which we did. Did this truck really get 5 mpg? When I told the attendant about this after returning the truck, she shrugged. I think I basically bought 2 extra gallons because it wasn't really full. That's like an extra $10. Again, the real issue was the attendant's attitude. It was like, *who cares.* (5) When I told the attendant at Finders Keepers that the truck had no AC, she literally said "whatever." I'm not going to embellish this report any further than to ask: how would you feel under these circumstances? Would you despise the logo of U-Haul every time you saw it after? Would you ever want to rent from U-Haul again? You tell me. I will certainly never set foot inside Finders Keepers again, that's for sure. As for renting U-Hauls in future? I'm going to look for all other options, and I'm going to give anyone renting U-Hauls the business before I am willing to be pulled in to another sucker job like today. And I'll make sure everyone I know is aware of our experience, if they ask for recommendations. Penske, anyone else, before U-Haul after today.
Richard FGreat service wish parking lot location was bigger.
Steven MThis person came outside and took care of everything herself, getting trailer off hitch and pushing it into a spot. VERY HELPFUL! Personnel make all the difference!!!
Janolyn CVery nice to do business with these folks.
Kevin AThis location has limited tight parking. Suggest more user friendly parking.
William MLate to arrive to her business. Causing us to start our move 2 hours late. That's two hours later than our reservation time. I Filled up to where I rented it at, and she still charged me extra. Overall horrible experience. I've rented uhauls from NC to Hawaii. Used uhaul over 10 times while in the Army. This was by far the poorest experience I've had with this company. I will be contacting uhaul for a full refund and express my experience.
James SI originally reserved a 15 foot truck at the s Campbell uhaul location. I showed up and the worker said “oh yeah, we are completely out of trucks”. When I reserved, it said that I was reserving a 15 foot truck & pickup was the exact time I showed. I ended up having to rush across town to get the last one from another place. That was very frustrating, as why even make reservations if they don’t keep trucks for you?? I loved Finders Keepers though & the lady assisting us was very helpful and friendly!
KAITLYN WNose of the trailer leaked, destroying about $350 worth of books. Wasn’t told there was an option for cargo insurance. Told me they’d take $25 off my total price at least, but still charged full amount.
Dakota HCan't think of anything. Kim was very helpful! Appreciated having a location so close to home.
Jeffrey NFantastic service..
David BVehicle clean overall, but interior had not been vacuumed after previous customer. Also, truck not equipped with cruise control. This might have been acceptable years ago when it was a luxury option but not today when it is standard on most vehicles. Would also have helped with fuel economy.
Michael PGreat staff good value
Brad EThere needs to be more parking area for the trucks and trailers you rent so its not so tight moving around.
RODNEY RThe parking lot is simply too small to accommodate trailer hookup and drop off. Possibly more could be done to provide a dedicated area for UHaul business further separating retail shop parking from UHaul parking. The trailer I rented was obviously very old with holes in the floor and leaks allowing water/ice to form inside the trailer.
Michael H