Customer Reviews for Fillmore Building Supply & Storage
(U-Haul Neighborhood Dealer)

358 reviews

437 Main St   Fillmore, CA 93015
(& Fillmore)

(805) 524-4972

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(805) 524-4972

437 Main St
Fillmore, CA 93015
(& Fillmore)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRADFORD L. 
Rating:
5.0

Customer did not leave a comment.

phyllis S. 
Rating:
3.0

I love Uhaul as I have other choices the app experience is good thats how I book, pickup and return my rentals. I prefer to avoid people at this location especially Harold most say hes helpful and im sure it isnt his fault but his uhaul system on his end kept locking/freezing. I offered to call uhaul myself because he is a bit old school and doesnt like to deal with things it seems he has better things to do as this location has 3-5 different businesses. The app experience is great but the dealer uhaul system not so much. When I always checkin for my rental I always have to go through the checkin process again i.e. give my license again etc like why checkin through the app.

ERIK G. 
Rating:
5.0

rental was easy to complete counter person friendly and helpful no problem returning will do it again

MIKE B. 
Rating:
5.0

Customer did not leave a comment.

Sean V. 
Rating:
5.0

Customer did not leave a comment.

RHONDA I. 
Rating:
3.0

The problem not the pick location it's U-Haul itself, scheduled/reserved a trailer 3 months in advance and still had to drive 100 miles round trip to pick up trailer. Hope I never have to use them again. Customer service sucked big time!!!

Christopher T. 
Rating:
1.0

Truck was dirty and air conditioning didn't work

RAVI B. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
2.0

I was overcharged on my final bill this is the 3rd or 4th time this has happened.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

NORMAN A. 
Rating:
5.0

Customer did not leave a comment.

JAIME M. 
Rating:
1.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

NANCY G. 
Rating:
5.0

Very helpful!!

RALPH G. 
Rating:
4.0

The owner was friendly and got me through the paperwork in a speedy fashion!

Joy M. 
Rating:
5.0

Harold is a great guy. Gets you on the road..

Bob S. 
Rating:
3.0

$29.95? You have to be kidding me. After all the hidden charges and taxes I'll never use u-haul again. There are other choices. Rip off!

Dana D. 
Rating:
5.0

Butch is a long time family friend and always takes good care of us. We love our local UHual!

Brandy C. 
Rating:
4.0

Please be more transparent on fees/deposit.

dee A. 
Rating:
2.0

Let them know about all fees and let them know that they will be paying a 100 dollar deposit that they won't be getting back for a few days

Anibal A. 
Rating:
1.0

Have all equipment ready. Wear your damn mask as required and as uhaul claims you're doing. Have employee there and open on time. Notify uhaul and customer prior to arrival if not all equipment is available.

Michael H. 
Rating:
2.0

The associates can begin to wear more masks considering we are in the midst of a global pandemic. Also my equipment was dusty and not well kept considering it was in the back of the lot and difficult to move out.

Selenia I. 
Rating:
5.0

Harold, the owner was most helpful and made the pick-up easy!

Peter G. 
Rating:
5.0

Customer did not leave a comment.

TERRI M. 
Rating:
1.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Very friendly and efficient customer service equipment clean as described on the reservation will definitely recommend this place

Cesar G N. 
Rating:
5.0

Customer did not leave a comment.

Isaiah B. 
Rating:
5.0

Great service and friendly guy!

John F. 
Rating:
5.0

Exactly as described, very professional!

JOHN F. 
Rating:
3.0

Customer did not leave a comment.

Ronald F. 
Rating:
4.0

Customer did not leave a comment.

Anna K. 
Rating:
2.0

Clean the trucks and be at the counter rather than me looking for you

Michael D. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
1.0

Make sure that there is the correct equipment that you need to have a safe and legal equipment.

Scot O. 
Rating:
5.0

Customer did not leave a comment.

harold F. 
Rating:
4.0

Customer did not leave a comment.

Isaiah B. 
Rating:
5.0

Great service

Jose R. 
Rating:
3.0

one tire was worn into the wear bars, and during my trip I had another tire separate from the inner lining causing me to have to pull over and wait an hour to have it changed,

Kevin F. 
Rating:
5.0

Nothing, all is well and kept clean and maintained.

Frank H. 
Rating:
5.0

Nothing! Customer service was friendly and fast. We were on our way quickly.

Carlton S. 
Rating:
5.0

Not enough lighting at location and dirty

Maria C. 
Rating:
4.0

The whole experience is one that I do not want to repeat. You had me pick up the trailer in a location that was closed for the weekend, then had me drive 45 minutes away for the trailer. I waited in line for two hours....plus other items that I will not post. Then when I was to drop off in the location provided me at time of my reservations, U-haul told me I had to go to different location due to not having the capability to support trailers. Would have thought that would have been known when I made the reservation. I drove another 30 miles further to drop off the trailer. At least the owner at Filmore was very helpful.

Rhonda M. 
Rating:
3.0

Location was difficult to locate and access with 15-foot ttruck.

Johnathan S. 
Rating:
5.0

Harold was great. Made it easy in and easy out. Thank you. Patrick D Fillmore

Patrick D. 
Rating:
5.0

How are your prices

Tom E. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

On site personnel was excellent. Helpful and knowledgeable. Online experience was sub-par. Link would not take photo of dr lic to verify ID as requested. Made reservation at one location, then 3 days later, was redirected to alternate location 45 miles out of my way. Issue was resolved by real person on the phone. UHaul people and rental equipment have always been great. Web experience needs to match that standard.

Victor J. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Customer did not leave a comment.

Fabian G. 
Rating:
5.0

More variety of trucks in the Fillmore and Santa Paula California areas

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

MARIELA M. 
Rating:
5.0

Have what we order and paid for. In my case was a dolly. Did not have one at the time of pick up

Michael Z. 
Rating:
3.0

Customer did not leave a comment.

Merlyn E F. 
Rating:
5.0

Great

Alan F. 
Rating:
5.0

Truck size was not available, but the nice girl gave me a call within 30 minutes that it was returned and available. Truck was clean and full of gas.. Calculate the miles so you don't overspend

windy L. 
Rating:
5.0

Customer did not leave a comment.

Art S. 
Rating:
4.0

You need to improve the computer self drop off.

Sheri H. 
Rating:
5.0

The gentleman that runs the shop was great and gave me a heads up about a local parade and fair going on that day. Let me know to get there earlier than my reservation if at all possible and that it would make getting in and out of the location much easier.

Christopher D. 
Rating:
3.0

The vehicle was not cleaned when we got in it yet we had to clean it when we turned it in, not happy about that.

Leticia D. 
Rating:
5.0

I had to pick up the truck in one town and the trailer in a different town Not very good customer service Uhaul should have the equipment all together in one place

Richard M. 
Rating:
5.0

Customer did not leave a comment.

josephine R. 
Rating:
4.0

dependable- Harold does what he says.

rosita Y. 
Rating:
5.0

Helpful

Bob W. 
Rating:
5.0

Harold is straightforward on dealing customers and a very honest person. I left keys to him without worries he would tamper anything like any others doing bad business practices. The uhaul trucks fuel load scale seems imperfect -at times lower than the computer generated numeric level etc but its not under his control. He is smart to believe computers can be wrong.

Rosita Y. 
Rating:
3.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

TERRI M. 
Rating:
5.0

The service representative Harold was a pleasure to work with. Professional and helpful. Thank you.

Jody D. 
Rating:
1.0

First, the telephone operator was talking over me without letting me finish my statements or questions. She seemed poised to argue and treated me as if I was an irate/argumentative client. I wanted clarity. Secondarily, the engine light on the rental truck was on a few minutes into my 7 hour trip. The truck produced plumes of smoke and shook often during the drive. I was towing my car and hoping the vehicle wouldnt break down.

LATENDRE M. 
Rating:
5.0

Great customer service...

josephine R. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

I had made my reservation the day of pick up and the person I spoke with had me us the App for my pick up. When I got to the pick up location I was not able to access the truck with the App. I called U-Haul and the woman told me there was nothing she could do to help because the App could not be used for 24 hours!!!! I made the reservation on the day of pick up!!!! Luckily there was a wonderful man at the location who opened his doors for me even though it was after hours for him. He could not access the truck through the App either so he called for assistance and was told he had to cancel my order and make a new one. IF he had not been at the pick up location I would have been stranded!!!!!!!!!!! I had such a terrible experience!!!!!!!!!!!!!!!!!!!!!!!! The man in th shop Saved me!!!!!!!!!!!!!!!!

nicole M. 
Rating:
5.0

very helpful and friendly rental location. Put a ramp on these smaller trucks

bob H. 
Rating:
5.0

Amadeus was super cool ????

Christopher K. 
Rating:
5.0

Awesome experience !!! I now have a fully furnished home in one box !!! You guys rock !!! Thank you so much .

Marc M. 
Rating:
5.0

Nothing everything was great

arturo B. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR R. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
3.0

Customer did not leave a comment.

Carla L. 
Rating:
3.0

Customer did not leave a comment.

Angelica G. 
Rating:
3.0

The trailer I rented was unsafe and should not have been rented! it taken out of service upon delivery to my destination.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
1.0

The uhaul was not ready as promised eventhough I reserved as Herald asked. I was expecting it at 8am and it was not available until 1pm. I moved most of my belongings in my own van. I returned the uhaul that same night and was overcharged...i paid over $60 when i was quoted $29.95 for uhaul and $10 for dollie. Never again! I would like a credit!

veronica T. 
Rating:
2.0

The attendant was not aware of the mobile check in process. A new rental contract had to be created, along with additional charges, and the whole thing was very confusing for me and the attendant. I don't blame the attendant for this - he was doing the best he could. The office also had several dogs walking around it. Fine for me but perhaps not for other customers who don't like dogs.

Vijay N. 
Rating:
5.0

Truck was loaded with pre purchased items and supplies with air conditioner running ice cold

Joseph I. 
Rating:
5.0

The only thing I would improve upon is making sure that the gas is accurate. On my contract it said that the tank was 5/8ths full, when I entered the vehicle, it was less than half. I didn't complain or anything, it's not the hugest deal, but it did end up costing me like $20 more in gas to return it to the level that was said on the contract. I didn't bother to go in and let them know, I was in a hurry. Again, not the hugest deal, I'm sure it was an honest mistake.

Kenneth J. 
Rating:
5.0

provide more equiptment choices had to use pickup to do a moving van job.

jason F. 
Rating:
5.0

Customer did not leave a comment.

Jesus R. 
Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
2.0

The right rearview mirror was not attached to the truck well enough, and so would spin around with every turn of the truck. My dad was able to fix it when we arrived at my house. Also, the office was dirty and very warm inside.

Gwen H. 
Rating:
5.0

Customer did not leave a comment.

MARIELA M. 
Rating:
3.0

Customer did not leave a comment.

alia M. 
Rating:
1.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

Customer did not leave a comment.

Joaquin L. 
Rating:
5.0

had to drive 30 miles one way to get my truck no fuel compensation only mileage

jason F. 
Rating:
5.0

Great location everyone was very helpful. Thank You

David T. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

This mive has been the move from hell...nit your fault but every and i.mean evety thing wrnt wrong greatly lenghteming the move time table and thus the return of your trailet something out of our control but our responsibility and our sincere appologies. Best Dan Williams.

dan W. 
Rating:
5.0

Fillmore Building Supply is the best!! Harold Foy is an absolute professional, no waiting took care of us immediately. We really enjoyed his sense of humor and joke telling, it was like he has known us forever.

Baily G. 
No reviews have been submitted for this location.

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