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the customer service personal was not then we arrived so had to wait for approx 15 min and actually very little interaction.
Also a store. Held his forgotten lock. Thanks
Friendly,efficient and fast service. In a lifetime of renting Uhauls, the most pleasant experience ever.
I was incorrectly charged and no one will respond to my emails.
Easy reservation and excellent customer service.
Paul and his wife are always helpful and friendly they always try to meet my Uhaul needs.
The facility was closed when I first arrived during the scheduled pick up time. The app was slow to approve my reservation and when I called in, I was on hold for a while. Finally, I decided to try the front door of the facility again, and the attendant was there 15 minutes after my pick-up was scheduled, and I was finally able to get the key. My rental truck then would not start and I had to wait for it to be serviced. While asking your customer service if I would be charged for the extra time, I did not receive an answer, then upon drop-off, the app was trying to charge me extra for going over on time. Overall, a pretty poor and stressful experience.
Nice place, store front had all I needed for the trip ahead.
Good people, very friendly.
Keep more boxes available
Needed packing blankets ordered them, but none were available
Great service. I could not have asked for more.
Great customer service!
They helped fix the mistakes from the pick up location. The pick up location charged the incorrect amount. I think I should get at least half back of the $141 I paid
Very. Efficient person and friendly.
The clerks were not wearing masks and didn't seem to care. The truck was filthy, particularly the windshield. The fuel tank was not as stated, but I thought it was a glitch because of the gauge ( My mistake). No one accompanied me to the vehicle to check on the condition or mileage and fuel gauges. No one check me out upon return. Terrible indifferent services that gives Uhaul a bad name.
no help hooking up or any explanation of how to load a car on the doll. No one was around when I dropped the dolly off at 10:00 am on Thursday morning. Place was still closed
The price jumped from $39.95 to $124 why not just advertise the real price of renting the Uhaul and actually using it.
Very helpful.
The truck was so dirty inside, it looked like it had been 4 wheeling!!! I had to ask them to clean it out!!! And then I got on the freeway and the trimming of the front windshield came off and was flapping with the wind. Not to mention, the truck was old and beat up. I felt disrespected for being put in equipment like that!!!!
employees dont wear face masks at this location
It is helpful to have Uhaul Trucks because if Not ? I probably still been there pushing boxes 📦 with this hot, hot weather, Very good Trucks and the ramps so useful, I am so glad with Your services
I brought the truck back with the right amount of gas added. The truck was parked on a hill when the man looked at the gauge. He did not look at the paperwork to see where the gauge was at in the first place. I believe I was over charged $8.50 for gas.
Always very nice friendly people willing to help get you what you need when you need it
We had a great experience! Thank you!
Neat and orderly lot, clean looking equipment . I didn't deal with any of the personnel, but with their after hours drop off, it saved me from another 100 mile round trip, returning the trailer I rented
made arrangement to pick up a 5' x 8' trailer on Thursday morning at 8:30 so we could load up an be on the road by 11:30. went to get the trailer and was told they didn't have one but had one in college place but they wouldn't open until 10:00. I got a phone message at 9:30 Thursday morning relating the change. set the move back by 2 1/2 hours. NOT PARTICULARLY HAPPY!!!
I reserved an appliance dolly but it was not in the truck. I had to drive to Walla Walla to get the dolly.
Pretty straight forward dropping off uhaul.
The shop wasn't opened until about 10 minutes after I was supposed to get my truck, so I had to wait on them.
The truck windshield was very dirty. Employee had not opened on-time and service felt a bit rushed due to customer backup. Everything else was great. Inside of the truck was clean and fuel was full where they said it would be. Can't say that for my previous U-Haul experience.
Understaffed...with just one individual that arrived about 15 minutes late. But business might not warrant added personnel.
The lot was VERY full!
Great customer service, super fast check-in and drop off. I would recommend this company.
I needed the truck from walla walka to cottonwood idaho. They gave it to me to lewiston instead. I had to pay for 70 extra miles and they gave me 25 extra miles but didn't honor it. Im twisted over it. They said it was over their pay grade to fix it in both college place and in lewiston.
had some billing issues
I had originally reserved a 6x12 trailer in Walla Walla on Melrose street. I spoke with them twice! I arrived and they said I must pick up the trailer in Pendleton, Or. I was never notified. My goods were in Walla Walla, NOT Pendleton, 50 miles away, WTH! They did find a trailer, lights were not working. So they found me a trailer in College Place, WA. College Place was great, and only several blocks from my goods for loading. I'll go there for my next load out.
I would like to make a special point to recognize Paul at Fiesta Tapatia LLC. I recently retired from the Marine Corps after 22 years and was using U-Haul equipment to move my family to the Walla Walla, WA Area. During my cross country move trip I stopped and visited with some of the Marines I had served with over the years. One of those Marines gave me what I consider to be a priceless personalized gift for my retirement. The gift must have gotten pushed underneath the seat and I accidentally left in the vehicle when I turned it in. Paul called me and told me that when the vehicle was being cleaned he found the retirement gift. I am very grateful to Paul and the other employees at Fiesta Tapatia LLC for their professionalism and unbound integrity. Thank you VERY much...I look forward to being a loyal customer at Fiesta Tapatia LLC for many years to come. Semper Fi, Andrew
Nice people, quick transaction, equipment was well kept.
all is well, noting needed to improve
Locally no issues. Regional customer service was bad. When I made the reservation an 6X12 trailer was on the lot. I had to drive an hour in the oposite direction of my travel to pick up a 6X12 trailer. I was told the local site "did not rent 6X12 trailers" and college Place, WA was the closest place. When I turned in the trailer a 6X12 was sitting on the lot. How is it that the size I wanted was there when I made the reservation and there when I dropped of the trailer but I had to drive an hour one way just to pick up the same trailer. I will be in need of renting a trailer over the next 3 years to get my son back and forth to school but will be looking for alternatives to renting from U-Haul again.
Not sure you can
Wonderful customer service explained everything very well.
Ditto!!!
Very nice man helped us
I highly recommend Fiesta Tapatia. Friendly service and great business.
