Comentarios de los clientes para Fenton Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Fenton Self Storage

Clasificación general:

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DANIELLE M.
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El cliente no dejó un comentario.

Alyssa W.
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El cliente no dejó un comentario.

Malik R.
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Representative falsified contract. Truck contract said it was at half a tank, actually truck had only a quarter tank of gas. Mileage was also incorrect, there where an additional 5 miles on truck that was not placed on contact. This was not the original place my reservation was made for and I was switched to this location one evening before pickup.. I do not recommend this location if the representative can not place correct information on contracts.

David B.
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El cliente no dejó un comentario.

Robert H.
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The location was fine and their service was good. The service from uhaul was not good at time of check in. Online check-in on the website did not work and no one answered at the uhaul customer service number. I waited on hold for 15 minutes and then gave up. In all, I wasted 30 minutes of my day trying to check the trailer in.

Bradley G.
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Average drop off location

Stephen T.
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I would clean the windshield from bug splatters and dried raindrops prior having a client pick up the vehicle.

Christopher G.
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Lot not accessible. No one answered the call, could not open the fence with Keypad. We were instructed to leave the trailer outside the locked fence, and disconnect the heavy trailer on a very steep incline, with the heavy unit almost rolling doen the steep incline, into oncoming traffic.

NEIL K.
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El cliente no dejó un comentario.

Kory F.
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El cliente no dejó un comentario.

Jerry B.
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The lady who was working was incredibly difficult to work with, like we were wasting her time. Very unfriendly

Terry C.
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El cliente no dejó un comentario.

Anita C.
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El cliente no dejó un comentario.

Alexander C.
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The truck was not ready to be picked up. The self check in did not work. Took over half an hour to get check in after multiple phone calls and waiting on hold. Very unpleasant experience. Will not be renting from UHaul again.

Christian E.
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El cliente no dejó un comentario.

julie B.
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Make sure the gas tank is full or almost full so that the renter doesn't have to pay 1.09/mile to go out of their way and fill the tank. Between 1/4 and 1/2 tank isn't enough to start a rental on most will be taking it home and then onto a new home. My first stop was the gas station luckily it was up the hill from the rental place and I only incurred 1 mile but still I had to go out of my way to do it when I should have had a straight shot up the road from the rental location

Scott O.
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I was told I could return the trailer after hours at no additional rate. When I did return it, I unhooked it and stored it without any assistance from a Uhaul representative and I was still charged for a second day unknowingly, even though I was told I would not be. Then, after 3 weeks, I receive a receipt in my email with an additional charge on my card. Poor communication on behalf of this representative.

Samantha W.
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I had my father pick this trailer up for me because he was the one with the truck. I placed the reservation online. I chose to not have insurance and selected the option of "pay uhaul immediately for any and all damage" When my dad got there the worker implied I had added insurance and my dad signed the dotted line and left with the trailer. I was emailed a copy of all the charges and was stuck with the insurance fee that I stated I did not want. I know this is only $8 but I did not wish to insure the trailer. I was already spending more than I wanted bc I had to upgrade to a trailer with a ramp due to availability which was $6.00 more.

james M.
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El cliente no dejó un comentario.

michelle C.
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Went to 3 locations with reservations made on the phone with U-Haul and no one had the truck. This place had the truck finally but she tried telling me they did not and it was sitting right outside her window. Took abt 45 minutes to check it out. Very slow. Suppose to have the truck at 9:00 did not get it till 11:00.

Pete M.
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El cliente no dejó un comentario.

Ellen L.
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El cliente no dejó un comentario.

Michael F.
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El cliente no dejó un comentario.

Joe G.
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El cliente no dejó un comentario.

GEORGE H.
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Have computers working.

Lance H.
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Great place quick and easy check out.

Scott S.
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Attendant did a great job assisting me with the trailer, it's use, answering my questions making my experience very easy!!!

Jim P.
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Service, location, and truck were fine . It was the price gouging by u-haul that was disconcerting.. the price increased by almost .50 per mile on weekends . Your competition was only .69 a mile ... next time I'll choose Penske .... sorry , but $40 is worth changing for ...

Carol V.
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Great customer service and Mr Richards explained everything we needed to know for our safe trip.

Edward R.
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I picked up the truck and it showed gas at 3/8. I get in the truck and its 1/4 so I have to go to the rental rep and have him initial this. I also get into a truck with trash and gatorade bottles sliding around in the truck as im driving. I have to sweep the back of the truck. I turn truck in with correct gas and they email me a receipt charging gas and cleaning fee. They ended up refunding me but it seemed like a scam on the cleaning fee when I had to clean the truck in the first place. Also the gas correction wasn't communicated in the system. I wont rent from this location again. Just a hassle especially when you do the right thing and still get charged.

Michael G.
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Very good friendly service will recomend you to all

PAUL L.
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Have a land line to reach for after hour drop off if they are closed, but place wasn't far from where I went with the uhaul and great clean area

Stefany A.
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I made a reservation online and when I got there to pick up my truck the location was closed and wouldn't open back up for over an hour. If I had chosen to change locations it would have cost me the hour of time plus a lot of extra miles.

Robert T.
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El cliente no dejó un comentario.

christopher E.
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El cliente no dejó un comentario.

Letitia S.
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When given the option at the time of rental you could extend the time if needed. The day of return you receive a call about if returning or not and you decide to keep one more day. Than you receive a call back 10 minutes later only to tell you, you better have the vehicle back by that time are you will be assessed with all kinds of fees. Could of been a better experience. Once I return the vehicle on time I was stranded with no time to get a pick driver to return back home where movers were working.

Kristen W.
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When someone reserves a truck make sure they don't give it to another customer. And downgrade the other customer when they had one reserved since 5days prior.

ALAN N.
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Manager was especially helpful and friendly.

Ken M.
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Get better miles to the gallon.

Jake D.
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Not charge $25 for cleaning when I returned it in the same condition I received it in. Ridiculous charge.

Pete H.
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All way great.

Mike R.
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El cliente no dejó un comentario.

Kris S.
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El cliente no dejó un comentario.

dennis T.
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Excellent!!!! The owner was very good at explaining all the information to us that we needed. Very nice and helpful. U-Haul truck was good shape and clean inside & out. Thank you, Dennis Turner

DAVID F.
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El cliente no dejó un comentario.

RANDY W.
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Very friendly and efficient. Much better than pickup experience

Raymond H.
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El cliente no dejó un comentario.

Yvonne O.
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the person at this location seemed to be disorganized or flustered when we arrived later than our planned pick up time. had lots of trouble with getting the computer program to work for pickup. did not explain the fuel guage on the bill showed where it should be when we returned the uhaul. said 1/4 tank. I had not rented uhaul before and did not really look at the bill and understand what that meant. we returned uhaul with 1/4 of a tank as personnel there said. then got a fuel charge of 6.80. would have only cost me 3.00 to fill the rest of the way. disgusting the personnel did not explain better what I was looking at. hopefully won't need to rent another uhaul from there ever again.

Sereta R.
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El cliente no dejó un comentario.

CHRISTOPHER L.
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The staff at this facility went above and beyond to provide outstanding service. There was an issue with my trail (maintenance) a day before I left on a cross country move. They (Ron) made every effort to, not only, get me back on the move, but they were kind, professional and passionate about there work. Keep it up!

Ann B.
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El cliente no dejó un comentario.

jeff L.
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El cliente no dejó un comentario.

Cory M.
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The lady working for front desk was excellent. Very polite and just awesome! The issue was the trailer allocation was terrible. It took me 25 minutes to get the trailer off the property. One direction was so tight there was no way to get the trailer or my truck through it and I ended up having to back the trailer up the entire way and dodge trucks and fences. Very disappointing. Thankfully I have trailer hauling experience which helped but if I sent my wife to get the trailer we would have had to cance the u haul.

Kimberly M.
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El cliente no dejó un comentario.

David H.
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El cliente no dejó un comentario.

TIM K.
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El cliente no dejó un comentario.

David B.
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Though available trailer was an upgrade in size to what I needed and rented for same price, I had to travel a long distance to pick it up due to it being the only one available in Area. Kind of expected a 10 % discount due to distance from where I was at but that didn't happen. Inconvenienced me for 3 hours of unproductive time,gas,and stress. Dealer service was good. Just disappointed for the inconvenience and wasted time.

Carolyn M.
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Absolutely wonderful. No fuss. No mess. Bob is awesome

Lon B.
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PARKING IS REAL BAD, I THOUGHT MY CAR WOULD BE GONE WHEN I GOT BACK. AND THE TRUCK HANDLED BAD

Anthony B.
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El cliente no dejó un comentario.

Lisa B.
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El cliente no dejó un comentario.

Ken M.
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El cliente no dejó un comentario.

Chris K.
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El cliente no dejó un comentario.

Maggie C.
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Bob was so friendly and helpful!

steven H.
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El cliente no dejó un comentario.

Joe P.
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Fenton Self Storage is a joy to deal with for storage and Uhaul. I would recommend to anyone.

Joshua S.
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The staff there is amazing!!!

Mark B.
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El cliente no dejó un comentario.

Thomas H.
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The scheduled drop off date was a Sunday, per Uhaul. The facility is closed on Sunday. Not usually an issue but the facility is behind a coded security gate. I waited until a person who had a storage locker at this facility came to the gate, entered there code, and I followed them in. I also waited 5 minutes until that same person was done, entered their code, and I was able to follow them out. Some different arrangements need to be made or an after hours contact number should be posted. I called and confirmed the drop off. Spoke with them, very nice, they were surprised I was able to get in and out.

Leslie C.
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When I reserved my u haul they set me up at Fenton self storage. I picked up a truck I had reserved for 6 hours at 9 a.m. and it took until 10 a.m. to even get it. They told me I couldn't return it there because they closed at noon and the lot was gated. So I had to ask the receptionist to call and set it up to be taken back somewhere else. She contacted check-in and told me to take it to beiers auto body to return it. When I got the truck there to return it neither the receptionist OR the u haul check in had called them to let them know so they were confused. This set my moving day back an entire hour, I was charged by the mile and had to change my original route to accommodate u-haul's screw up, was never contacted by u haul and should have received a discount. As someone who works in customer service I was shocked that such a well known, reputable company took such poor care of a 1st time customer. I will be reluctant to recommend this service to anyone in the future and will not use again myself if not contacted after leaving this feedback. SERVICE RECOVERY is very important...it can make or break a company.

DAVID B.
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El cliente no dejó un comentario.

Shawn W.
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El cliente no dejó un comentario.

Eugene P.
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Very professional and helpful in unhooking and making sure all was OK

RICHARD P.
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El cliente no dejó un comentario.

Kenneth N.
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El cliente no dejó un comentario.

Terry G.
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Met me Saturday evening when they were closed to let me return the truck. Kind and courteous.

Linda G.
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Put a bigger sign near street and higher in the air so it would b more visible. Have driven by it numerous times and didn't realized u haul was there

Julie G.
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Improve your computer system so it doesn't take someone 25 minutes to check out their truck.

john N.
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The location was closed at the time we dropped the truck off.

Nicole R.
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It was everything we needed!

David S.
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El cliente no dejó un comentario.

Lou H.
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El cliente no dejó un comentario.

david H.
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El cliente no dejó un comentario.

Michele E.
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The storage fee is too high for a 5x10.

ARMIDA S.
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I think the man who attended us could have been a little more pleasant and friendly. Hr was more about checking us out and moving on to next customer. Which I understand he wanted to get the job done but he still could have been more friendly. Other than that service was good and truck was very good.

rachel H.
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The uhaul regal place was great. But customer service was not. My reservation time was messed up in the system even though my confirmation email time was correct. After fighting with them and waisting almost a hour I was able to get my van but was late for my pick up. And then was charged for uhaul insurance because I didn't have my card with Me be cause I was dropped off first time I have ever had to pay that. You would think you would be able to save that in your system for the people that use you often .Might be my last time I use uhaul.

Gregg O.
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El cliente no dejó un comentario.

Bob S.
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El cliente no dejó un comentario.

Laura E.
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Let people know that on Sunday you can't drop off truck

PETER B.
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Other than having to transfer my reservation to a location farther away than my original, no problems at all. Staff at the original booking location called to advise the van was still out on an earlier rental and history with that customer indicated it would not be back in time for my reservation. They transferred the contract to the Fenton location. Staff at this location was excellent and processing was quick and easy.

SAVANNAH H.
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Rented Uhaul at 2:30 and the lady wanted it back by 4:30? That wasn't happening. Brought back at 8:30 AM sharp the next day and they tried to charge me for two days. Which, again, WAS NOT HAPPENING. If it weren't for this ridiculousness I would recommend to anyone moving, very convenient and helpful experience. But the bitch at the counter can fuck her self haha

Edwin F.
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This location was fine. The online process of booking a rental vehicle was not. I requested the Kirkwood location and for pick up to be at 2. I get an email the next morning telling me a different location and my pick up time was 10am. Disappointing.

james B.
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The person had to fill out the contract twice as the system didn't work the first time. She had to swipe my card again. I hope I won't be charged twice for this rental!

Christina G.
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I was told on the phone someone would be there to hook our trailer up to the car. The receptionist was rude and laughing at us when we asked if someone could help hook it up. She simply said no and was unwilling to get someone to assist, nor did she offer any other means to call someone or give any other advice. It is very unprofessional and unsafe to send someone off with your equipment without making sure it is used properly. We ended up taking it to another uhaul location to have it looked at after we hooked it up. It was incorrect and could have ended in disaster.

mike W.
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The cargo van I rented was brand new, only 900 miles on it! Great experience, Bob was friendly & the process was quick and easy. I would definitely recommend this location.

JEFFREY B.
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El cliente no dejó un comentario.

Denise W.
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El cliente no dejó un comentario.

CURTIS S.
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El cliente no dejó un comentario.

Robert H.
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I rented a cargo van returned it clean and they still charged me a $25 clean fee. Unprofessional.

Mike N.
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Customer service was very good. Will definitely use again.

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