Customer Reviews for Feida Express Ltd
(U-Haul Neighborhood Dealer)

Rating:

1.0

It's bad experience to use U-Haul this time although I have rented trucks many times. I am not sure if this is related to the location or U-haul in general. When picking up, there is missing equipment as I booked online, so it took me time and calls tofind out what happened then remove them from my booking. When returning, there was only street parking and no designated parking spot for UHaul, so I had to park a bit far because UHaul doesn't want to pay for the parking fee. Meanwhile, UHaul doesn't allow me to return from the app because the parking place is a bit further than expected. I had to spent one hour on the phone with customer service because the location was closed for UHaul during weekends. However, when I returning the key to the after-hour box, the location was open for other business but only not for UHaul. Furthermore, no one contacted me when there was something incorrect in their system after returning, so I had to make a couple of calls to figure out the reason after finding out no charge on my credit card 3 days after. Overall, it's pretty bad experience this time, and should be avoided next time.

Rating:

5.0

Clear instructions, good experience checking in and dropping keys after hours. My only complaint is the fuel level was 1/8 full on pickup which meant I had to stop for fuel twice, at beginning and again at the end of my rental. If it was kept at 1/2 full it would be easier for everyone...

Rating:

3.0

For online check-out, at the start, note that pictures are required of the cleanliness. I thought I was done, and had parked 3-blocks away from this location (due to parking restrictions). Had already walked all the way there, when the additional cleanliness pictures were requested (which I just did not do). I really think it is imperative that cars come with more than 1/8 of a tank of gas to start. This is nuts. When I return with more, I appreciate the credit, but it shouldn't be MY job to gas YOUR vehicles at the start of the journey.

Rating:

1.0

Truck was dirty inside. - cigarette butts in the can. Exterior - truck was dirty, lots of scratches. Windscreen was held on by tape. Location - truck was parked 2 blocks away from key/location. Hard to find and no specific parking spots to return. Not a good experience at all.

Rating:

1.0

No parking around store front and received a vehicle with an empty tank.