Customer Reviews for Feel Good Floors
(U-Haul Neighborhood Dealer)

433 reviews

527 S Broad St   Lexington, TN 38351
(Rt 22 S Of Rt 412)

(731) 968-5975

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(731) 968-5975

527 S Broad St
Lexington, TN 38351
(Rt 22 S Of Rt 412)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All good

jerry crow 
Rating:
5.0

Customer did not leave a comment.

Jordan Ashby 
Rating:
5.0

Customer did not leave a comment.

Albert Daniel 
Rating:
5.0

Customer did not leave a comment.

Troy Bevans 
Rating:
5.0

Everything was wonderful the people were very kind and helpful I would recommend it to other people you help me get things done and efficient way

Carol Long 
Rating:
5.0

Very friendly service.

Theresa Lequire 
Rating:
5.0

Customer did not leave a comment.

Hayley Ables 
Rating:
5.0

Customer did not leave a comment.

Barbara Ammons 
Rating:
5.0

Customer did not leave a comment.

Angela Vedder 
Rating:
5.0

Customer did not leave a comment.

john jeter 
Rating:
5.0

Customer did not leave a comment.

Nikki Arcangelia 
Rating:
5.0

very professional and such good help!

Stormy Dotson 
Rating:
5.0

Customer did not leave a comment.

Paula Roberts 
Rating:
5.0

Excellent service!

David Adams 
Rating:
5.0

Customer did not leave a comment.

Gary Ayala 
Rating:
5.0

Customer did not leave a comment.

Danny Leasure 
Rating:
4.0

Customer did not leave a comment.

Keith Stephens 
Rating:
5.0

Customer did not leave a comment.

Billy Brown 
Rating:
5.0

Customer did not leave a comment.

marlee villalpando 
Rating:
3.0

Customer did not leave a comment.

GARETT WANDLER 
Rating:
4.0

The additional mileage calculation process is a bit lacking. I put in that I wanted to deliver my items to Ocala, but the system incentivized me to drop at Gainesville and then charged me extra miles because I had to drive to Ocala and then back to Gainesville. Other than that, I enjoyed my rental experience.

Richard Jones 
Rating:
5.0

Nothing continue as is

Glenda Wesson 
Rating:
5.0

Steve is GREAT! The other location at 1490 N. Broad Street Lexington TN. A close bonding company absolutely gives U-Haul a terrible name. The woman there is horrendous and I will never in my life go there again almost had me not rent from U-Haul. She added safe tow coverage of which I did not want and need a refund on. Terrible customer service. Terrible personality. Absolutely a horrible experience. Thank goodness. Went to the other location and with calling U-Haul company. I now have my 26 foot truck that I’m running this weekend through the good field floors with Steve who is absolutely phenomenal. Steven said he want representing your company.

Tammie Johnson 
Rating:
5.0

great customer service and staff. They were very knowledge on the equipment. They went up and beyond providing a good experience and customer service

STEPHEN ETTER 
Rating:
5.0

Customer did not leave a comment.

Travis Thrasher 
Rating:
5.0

Customer did not leave a comment.

ASHLEY MOFFITT 
Rating:
5.0

Customer did not leave a comment.

Lora Hill 
Rating:
1.0

Customer did not leave a comment.

Michael Fortune 
Rating:
1.0

Make sure the truck is in working order. I didn't make it 40 miles truck broke down on the interstate. And had to wait 3 hours for a maintenanc to show up to tell you guys that it needed to be towed. I told you to began with it had to be towed. Then had to wait 3 hours for the tow truck to show up. After I get towed to the location let me remind you I been sitting in this truck for 6 hours you tell me you need it unloaded within 4 hours. So when the tow truck comes and gets the truck I can't get my deposit because the truck hasn't been returned to the U-Haul store. I would like a total refund of what I paid. I paid cash also. And a free two day use of a truck with 170 miles which I never put on the first.

Bethany Hart 
Rating:
5.0

Customer did not leave a comment.

Katie Courtwright 
Rating:
5.0

Customer did not leave a comment.

Kirk Costello 
Rating:
2.0

Customer did not leave a comment.

hlafo boblil 
Rating:
5.0

Customer did not leave a comment.

Paula Phillips 
Rating:
3.0

One guy was nice and helpful but when we returned truck, there was a guy who was ill, huffy puffy because he was having trouble with software and had to get others to help him straighten it out. He was surely showing his anger and being pissy.

Jennifer Britt 
Rating:
5.0

Customer did not leave a comment.

Michael Shea 
Rating:
5.0

Customer did not leave a comment.

Richard Swert 
Rating:
5.0

Customer did not leave a comment.

Gary Reeves 
Rating:
4.0

Customer did not leave a comment.

Bridgette Wallace 
Rating:
4.0

Derrick and Tiffany were very helpful and friendly in helping us get the return processed after a long trip from Colorado. We had to take some extra time on the road due to our inability to drive long days but they made sure the extra time was not charged excessively. Thank you both. We are glad to be new neighbors of such helpful and friendly people.

ALAN KUTA 
Rating:
5.0

Everything was great! No improvements needed at this location. They had me ready to when I got there and the staff was awesome!

Shiloh Taube 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HORNADAY 
Rating:
3.0

Chains were improperly installed by employee at Feel Good Floors/Uhaul.

Robert Hawkes 
Rating:
5.0

service was acceptable

JOHN BEBOUT 
Rating:
5.0

Super people here, very easy, worked great

WADE REED 
Rating:
5.0

Get rid of peacock movers in Sebring fl. No call no show had to unload myself.horse shit outfit.

Ronald Swearingen 
Rating:
4.0

Customer did not leave a comment.

donald bohn 
Rating:
5.0

N/A

Melissa Covington 
Rating:
3.0

I was charged for 2 dollys an was suppose to pick up at 9 am an couldn't because the rental wasn't scheduled for mobile pick up correctly took over 2 hours to reach someone who finally got my rental fixed it wasn't a good experience an I was over charged

Otis Stines 
Rating:
3.0

Have the entire rental, with auto transport and any other equipment. Ready to go. Not make the customer hook everything up.

chad abshire 
Rating:
5.0

Customer did not leave a comment.

Kellie Anderson 
Rating:
3.0

Customer did not leave a comment.

Penny Hensley 
Rating:
5.0

Dropped off after hours, website was very helpful

Harvey Rimmer 
Rating:
4.0

Quicker pickup process

Tiffany Brink 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS TURNER 
Rating:
5.0

Customer did not leave a comment.

Keith Stephens 
Rating:
1.0

Customer did not leave a comment.

SHERILYN JACKSON 
Rating:
5.0

Customer did not leave a comment.

Ryan Ploeger 
Rating:
4.0

Customer did not leave a comment.

floyd Sellers 
Rating:
3.0

The pickup process took longer then it should have.

Raymond Bordwine 
Rating:
3.0

They were very helpful and very thoughtful to help to let us know where we were going 😊

Dell Hutchinson 
Rating:
5.0

Good comminication

Nancy Murray 
Rating:
5.0

Customer did not leave a comment.

Andy Garcia 
Rating:
5.0

Customer did not leave a comment.

Carl Hagemann 
Rating:
3.0

Absolutely no information posted to help with pick up.

Larry Anderson 
Rating:
5.0

The equipment was clean however the brakes did not seem right and the ride was extremely rough. Glad I was not going too far...put less than 20 miles on the truck.

Evan Burton 
Rating:
5.0

Easy and convenient

Christian Hughes 
Rating:
5.0

Customer did not leave a comment.

Paul Feavel 
Rating:
5.0

Customer did not leave a comment.

Sean Smith 
Rating:
5.0

Customer did not leave a comment.

CHRISBELL WENTLER 
Rating:
5.0

Customer service was great! Easy to reserve, pick up, and return.

WILLIAM TURNER 
Rating:
4.0

The location was not open based on hours listed. ~15 mins late.

Ryan Ploeger 
Rating:
5.0

Customer did not leave a comment.

Ryan Ploeger 
Rating:
2.0

The location had staff that said “we don’t handle uhaul let me go get the guy. Another lady said “we aren’t supposed to even have vans”. The Van listed for pickup at the Lexington TN location was extremely dirty with cigarette ash on dash are around steering column. Entire truck was dirty. The front right tire was flat with only 15PSI and the guy said I could take it down to the gas station and put air in it to see if holds air or could just refund. At that point due to need for van I had no choice but to get air. He then told me I could call roadside service to have tire replaced. I found a gash in the tire after putting air in both after getting home spent 2 hours getting road side to come by and replace tire with spare. The roadside service was nice and fairly organized but the serviceman that arrived didn’t know it was uhaul 3rd party that hired him nevertheless completed the job. Ultimately the van did fine for my 12 hour round trip but locations should be held accountable for at least putting some effort into cleaning truck to a decent nature and / or calling in repairs before customer gets. Not fair to pay almost $300 for a 24 hour rental to get a dirty smelly vehicle when other locations give a clean one in my personal experience.

Charles Michael 
Rating:
5.0

Customer did not leave a comment.

JONATHAN ENGLAND 
Rating:
5.0

We teeded to tighten the drivers mirror, the were chips on floor, but otherwise was great experience dealing with them.

SANDRA KAY MARKIN 
Rating:
5.0

Customer did not leave a comment.

raymond gist 
Rating:
5.0

A little more maintenance to the trailers as the one I rented the wiring was a bit messed up because the turn signals were reversed and the tail lights lenses were very cloudy and faded not very visible

ILIJA ILIJA HANS KOVACEVIC 
Rating:
4.0

Originally, I had the full amount put on my card as a hold and it messed up my account. I had a corporate certificate but the location didn't utilize it. Other than that, everything was great. U-Haul worked quickly to get the payment corrected and I am very satisfied with the customer service representatives for U-Haul.

robert gann 
Rating:
5.0

Nothing at all. Every thing was outstanding.

Edward Pizinger 
Rating:
5.0

Truck was clean but has Exhaust leak. Feel Good Floors employees were great to work with!

RYAN PECK 
Rating:
5.0

Customer did not leave a comment.

Mark Hill 
Rating:
5.0

Customer did not leave a comment.

gERALD hALLMARK 
Rating:
5.0

Customer did not leave a comment.

RICKEY SMITH 
Rating:
5.0

Customer did not leave a comment.

EVAN BURTON 
Rating:
5.0

Have an available unit at the customers selected location. Verify hours of operation at a location before sending your customer there Hours before rental is reserved to be picked up.. Have courteous customer service agents (ones that do not hang up on customers. Not change pick up location multiple times. The next customer will not be me...EVER!!!

Captain Brewer 
Rating:
4.0

Customer did not leave a comment.

PATRICIA WILSON 
Rating:
3.0

Customer did not leave a comment.

Ronald Brown 
Rating:
4.0

Customer did not leave a comment.

Amy Williams 
Rating:
5.0

Great service!

Richard Underwood 
Rating:
5.0

Nothing everything was great

TERESSA JAMES 
Rating:
3.0

Truck was not at the location was supposed to be, a lot of important information was not told during my ordering

Michael Scott 
Rating:
5.0

Customer did not leave a comment.

Lawson Atkins 
Rating:
5.0

Customer did not leave a comment.

Bradley Newhouse 
Rating:
4.0

Customer did not leave a comment.

DARRYL HAMILTON 
Rating:
5.0

Customer did not leave a comment.

Thomas Ford 
Rating:
5.0

Customer did not leave a comment.

Thomas Ford 
Rating:
5.0

Customer did not leave a comment.

Dianne Smith 
Rating:
4.0

Customer did not leave a comment.

Carol Young 
Rating:
4.0

The appliance dolly was an older one could have been a little newer but it worked and served the purpose. Overall experience was good.

Edith Spoon 
Rating:
4.0

The truck I was issued was in very poor condition mechanically. I had serious concern that I would not make it to my destination. Also informed the issuer that I would need the truck an extra day but still received a call asking where the truck was.

MICAH HURT 
No reviews have been submitted for this location.

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