Comentarios del cliente para FBR Towing & Recovery Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de FBR Towing & Recovery Inc

Grado total:

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Rachel V. en

Grado:

El cliente no dejó un comentario.

Daiquan l H. en

Grado:

some guy really rude I asked a question trying to figure how it worked because it was my first time renting from you guys. And he ignored me. I will NOT ever come back to that place! I will NOT recommend this place to anybody and I will also put it on facebook again how bad the service was and on top of that I read all the terms and conditions and made sure I knew what I was paying for. I made sure I got insurance also I clicked a bunch of miles to gice myself leeway just incase. But I only drove it like maybe 7-10 miles and after I dropped it off you guys were tryiong to charge me for something else. I don't understand your company at all. I will not use UHAUL at all. Thank you but NEVER again!!! Last but not least the track was making noise and the steering gear was like feeling it was grinding like it was gonna fall out.

Linda J. en

Grado:

NA

Peter A. en

Grado:

Great experience overall but It would be great if the key and truck were in the same location.

patrick G. en

Grado:

El cliente no dejó un comentario.

patrick G. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

Inconvenient for the mobile 24/7 rental that the truck and key box are in 2 different places. I showed up at the FBR towing lot, the app told me to go down to the lower lot to find the truck, and then told me to go back to the FBR lot to retrieve the key... very inefficient. I also had to wait a long time for my truck to be approved.

Max F. en

Grado:

I was confused about the return process (I needed to do some steps online) but despite some text messages from U-Haul, everything was done right.

JULIE S. en

Grado:

The equipment was great, the people working there were fine (the man was more friendly and helpful; the woman was more just going thru the motions but did all that was necessary and expected, just not w any enthusiasm), but the physical location is small, messy, old, hard to find the first time you go there. We have been there before and o purposely sought a different location I like better, but that location did not have the truck size we needed available, so we decided we could handle going back to this one, which on first impression just does not give you confidence that you’re going to have a good experience.

Denise S. en

Grado:

It was all easy, and on-time!

Philip S. en

Grado:

People are very nice and efficient and the equipment is fine but the location is, frankly, totally creepy (it's a towing place and looks like the sort of junk yard you'd see in a horror flick). Suppose there's nothing you can do about it -- and the in-town location is very convenient --and I'd rent there again but...

Madison S. en

Grado:

Not a safe area for picking up Uhaul rentals. Office to get keys is in one location and the trucks are parked 2 blocks away in a back parking lot. The instructions for returning the truck to a location weren't clear nor was there any parking.

Emanuel H. en

Grado:

The fraudulent things

Rob M. en

Grado:

I had read reviews prior to drop off so knew the location would be difficult to find, but even knowing that, and having the address, we missed it. Better signage would really help. Once we did find it, it was not obvious where to leave the truck or what to do. The people in the office were not terribly friendly or helpful and I went back in twice before they came out to check in the truck. Got it done in the end but it was not nearly as easy an experience as the pickup at Arch Village Exxon.

Crystal R. en

Grado:

The new system that required a phone app to rent a truck was not working properly. This should be changed back to how it was before. Not every customer has a phone app. I spent 40+ minutes at Uhall downloading the app, and going through the cumbersome process. Please consider not using a phone app for truck rentals.

Louis H. en

Grado:

Building was very hard to locate and had no signage visible from the road. The lot was dark and I could only tell where NOT to park, not where to park.

Jordan W. en

Grado:

Good enough for what I needed, but pretty poor service. And they never sent my receipt via email. Truck was good and clean though.

MARY B. en

Grado:

El cliente no dejó un comentario.

DANIEL F. en

Grado:

El cliente no dejó un comentario.

Warren T. en

Grado:

Everyone was pleasant and helpful. I will be using them the next time I need a Uhaul.

Robin C. en

Grado:

Not sure why key drop box says charge applies after hour drop off. I was told it didn’t matter what time of day I dropped off vehicle.

Elizabeth T. en

Grado:

It's not safe to walk back and forth between where the trucks are parked and where the keys are. The pavement is also very uneven and parking at the office is very tight. Because of this, maneuvering around is difficult.

Rachel N. en

Grado:

Both the employee working the counter and the manager were extremely rude. I have been using this U-Haul location for the past four years and I have never had a problem until now. I was unjustly charged an extra $20 for an overnight drop-off even though I did not drop the van off over night. I will be reaching out to U-Haul to express my frustration with the employees at this U-Haul location and with the charge that was put on my card.

ronald M. en

Grado:

El cliente no dejó un comentario.

Carolyn M. en

Grado:

El cliente no dejó un comentario.

Miriam W. en

Grado:

El cliente no dejó un comentario.

fbr T. en

Grado:

always good service thank you to the uhaul agent that allowed us to rent van after hours to help with an emergence late at night

Nonish J. en

Grado:

The equipment drop-off location address is incorrect. The above address is for key drop-off only whereas the equipment needs to be dropped a minute or two away, so it would be helpful if that is made clear in the communication from uhaul (got a message on my phone regarding the drop-off location.

Donald A. en

Grado:

This was a towing lot. Office was a disaster, windshield of truck was horrible and floor was dried mud. The cup holder was half full of water. The man I talked with seemed like I was a real bother to him. Other than that it was bearable

elizabeth B. en

Grado:

not jerk them around so much by moving the reservation to other places. keep better track of your equipment so you are accurate in your description

Linda C. en

Grado:

The location is not convenient. We rented a 20 ft truck and you have to walk down the street and through a parking lot to pick it up. The ladies were very helpful, the location just didn't give me a good feeling.

Doug G. en

Grado:

Very convenient location to UVa and friendly, helpful staff