The first pick up location we were email was closed on Saturday how crazy is that send someone to a closed location for pickup. We wasted an hour on waiting at the location for soMeone to arrive then after contacting U-haul thought the 800 # we were directed to a second location but not were the office location for check in is located. That also proved to be confusing, after checking in we had to drive to a third location to finally get the truck. The hold time I am paying three helpers who are eating on me to load the truck. This debacle by U-haul cost me an extra $120 in labor. A U-haul representative offered to credit my contract fo $ 50 and give me extra miles this does not make up for 2 hours of wasted time. When I returned the truck in the same condition I received it with more gas, location was closed so I took pictures of the vehicle for my protection. I am extremely disappointed in U-haul I feel sure the company is largest supplier of rentals and to have so many location closed on Saturday just baffles me. Not a good experiencewilliam A S.
Customer Reviews for FBM #2 Express Recovery & Towing
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nobody there no drop box facility dirty and not maintained and very sketchy.Scott L.
El cliente no dejó un comentario.Charles L.
Just an interesting place with interesting people.Marie D.
The trailer I had was not attached to my uhaul truck. It was merely held together by a small chain. I discovered this upon trying to load my car on said trailer and the equipment completely was detached sending it into the air. Not only is this unprofessional but could've resulted in someone getting hurt and/or my personal property being damaged. This is completely unacceptable considering how much I paid for this.Deicy M.
El cliente no dejó un comentario.Thomas M.
Total disarray on pick up location. Truck at different location and when I drove there to pick up, it was blocked in. Ordered 2 dozen moving pads but they only had 1â€¦told gas tank half full but it was only one quarterRoger S.
I drove in a repossession of the shed building for UHaul in this location the owner Carl utilize the UHaul truck that I returned to this location to block the repo guy the Sheriff was called I was blocked from leaving the premises all hell broke loose the UHaul manager that manages these locations was called but NEVER showed up it was a nightmareLILYBETH R.
This location is overgrown and dirty. It's a towing place so I should have realized it may be like that, but I legitimately felt like I might be murdered while turning the truck in. Other than that, the key box was easy to find. Didn't interact with anyone because it was a Sunday and we did everything for turning in the truck online. Luckily I'm a millennial and dislike interacting with people to begin with.James L.
El cliente no dejó un comentario.CHARLES S.
El cliente no dejó un comentario.James L.
I rented a dolly and did not find one during pick up.NEVIN X.
This place was good on outside of fence. Nobody was there but when I called the phone number it only took about 2 minutes for the man to get there. Real nice people. Could use some cleaning up around the site.Phillip S.
El cliente no dejó un comentario.RUSSELL J.
El cliente no dejó un comentario.Stephen M.