Customer did not leave a comment.JOSHUA H.
Customer Reviews for Fatboyz Auto Sales LLC
(U-Haul Neighborhood Dealer)
Saint Clairsville, OH 43950
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 10 am - 3 pm
- Sun: Closed
Special Operating Hours
- 12/24/2021 - 12/26/2021: Closed
- 12/31/2021 - 1/2/2022: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a car shop, car dealerships and only had one truck there. I walk in, there no one up front and only a baby looking at me. They told me that they did not have anyone to check me in and would send me a email. I turned the truck in on the 11 the got the email on the 12. Not happy about the over charges and Unprofessionalism.Scott W.
Customer did not leave a comment.ROBERT T.
Customer service was the best! The person who helped me did a fantastic job!KEITH B.
This was great!! We thought we'd be there a while. The woman that helped us was so nice & efficient. I wish I could think of her name. We dropped off on 08/ 27, around 10:30 am. She was so helpful. She also called us. I would highly recommend your business. I can't think of any improvements needed!!VERLAN A.
Customer did not leave a comment.RICHARD JOSEPH P.
Customer did not leave a comment.WESLEY H.
A bit more of professionalism, a bit less cussing and complains about the uhaul computer system.Matthew G.
Customer did not leave a comment.Samuel C.
Customer did not leave a comment.Orion B.
I wouldn't recommend uhaul to anyoneROBERT M.
Your customer service staff are awesome. Thank you for your help in moving my mother.brian W.
Customer did not leave a comment.Paul C.
Everything was wonderful, just keep doing what you do!Michael B.
Customer did not leave a comment.BRIAN M.
Had hole in floor. There were not padded bumpers inside as advertised just recently replaced wood. I think the trailer is retirement age.Craig G.
Not the most friendly bunch.ALBERT J.
Customer did not leave a comment.JERI W.
Customer did not leave a comment.Charles W.
It was wonderful. The people we very nice. No problems. If I ever need to rent another truck it will definitely be from Fat boyz.brandon T.
I have used Fatboyz on other occasions. They are always friendly and they are very quick to get your paperwork done and on your way. I will use them in the future if I require rentals.Kenneth H.
Customer did not leave a comment.JEMANdARI C.
Customer did not leave a comment.BRADLEY S.
Customer did not leave a comment.THOMAS Z.
Great trailer, well maintained and was a smooth tow.DAVID STEVEN JR B.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.george M.
Customer did not leave a comment.AMY E.
We had a reservation at 10 a.m. on a Saturday. No one was there to open up. We waited and waited. Finally, about 10:15 a.m. the owners arrived. Seemed they stopped by a restaurant to order breakfast take out. I did not appreciate the waiting.Cindi B.
Customer did not leave a comment.Shannan P.
Customer did not leave a comment.Tammy N.
The district manager tried to change the due in time because we had to add the safe tow insurance after I placed a call with my insurance agent to consult whether it was necessary or not. I returned the unit in 23 hrs and 51 minutes, I did not exceed the 24 hour rental time but yet I was charged for 2 days. I'm n the end Jessica Murphy of Fatboyz straightened it all out for me.James F.
Customer did not leave a comment.JERRY W.
not athingHarlan T.
Customer did not leave a comment.Brandi M.
Customer did not leave a comment.Malinda A.
Unlimited mileagewayne C.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.larry M.
Customer did not leave a comment.david D.
The rental was not available when I went to Weirton to pick it up. That was a 45 minute drive from Wheeling, WV. I specifically mentioned on reserving the trailer that I wanted to pick it up at either ASAP or Middle Creek agents. Both about five minutes drive from my house. I understand that this is a busy time but my confirmation to pick up was 48 hours before my pickup. Surely that is enough time to ensure that the Weirton location would have the trailer or to bring one in from another location. I had to drive back another 45 minutes and find Fatboyz. the directions given were not accurate. and spend additional time doing that. and using gas. consequently, the process delayed our departure. Further, when asked where I wanted to drop off the trailer, I was shown two choices in/near Lexington, Va. I indicated that I had used Endelemen's (sp) on Hwy 11 previously (thee times this summer). I was told that it didn't matter where I dropped it off and if that was what I chose it was OK. During my drive to VA I got a message to drop the trailer at an address (no business name) in Buena Vista, VA. this is near Lexington but not in Lexington. I called your number and after some switching was told I could drop it at my 'usual' place. I think you can understand that moving is challenging. and, yes, dealing with a vendor is going to be fluid and one must be adjustable. but, as mentioned, I have rented three trucks, an auto carrier and this little trailer this summer. none of these experiences have been met average or flexible expectations. that said, all the people have been customer oriented - in person and on phone. But, I spent a lot of years dealing with customer service in a variety of situations. I am not impressed with your logistics systems. anyhow. I know one must be patient and flexible dealing with the structure you have. try to do better. I think I remember you started as 'we're number two but we hope to do better..." you aren't. Richard McCrayRICHARD M.
I would never recommend U-Haul but I would recommend Fatboyz ... Thanks for the help y'all ... :-)stacey H.
I would never recommend U-Haulstacey H.
I was very pleased with the service. They went above and beyond expectations to get me a trailer and even met me on a a Sunday for me to pick it up. Thank you guysdelvon B.
Customer did not leave a comment.Damon L C.
Customer did not leave a comment.Larry F.
Customer did not leave a comment.James B.
Nothing ...Very friendly service was in and out in no time and the young lady who took care of us was extremely Helpful....donald H.
Customer did not leave a comment.Amy K.
Customer did not leave a comment.James H.
Customer did not leave a comment.karen C.
Customer did not leave a comment.Stephen W.
Great experience, both owners were awesome. I was in a jam and they helped me out.Ronald C.
I need to U-Haul it, or got U-Haul!DAVID A.
Great price and awesome employee'sjoy T.
No improvements neccessary, top notch!!Savannah H.
Customer did not leave a comment.Albert P.
Customer did not leave a comment.stephen H.
Customer did not leave a comment.CARL B.
Customer did not leave a comment.Donald D.
Customer did not leave a comment.david E.
Great people cared about u very helpfulbarry L.
Customer did not leave a comment.jeffrey S.
I spoke with Jessica upon rental. She is very nice and helped me a lot over a 24 hour period. She even double confirmed my pick, Incase something changed. Very nice, personable and top notch service.Chris F.
No improvements necessary. Very easy to work and appreciated their suggestions! I will be back to rent again from them.DANIEL N.
They were nice to stay open till we arrived to pick up our rental. ...what i didn't like was non disclosure id total cost of the app with taxes and extra items.christy M.
work with deals on moving.DAVID A.
Get your online reservations system fixed fat boys was great your reservation system was a shit showjay H.
Customer did not leave a comment.jack R.
The business we rented from was top notch! However, for you, U-haul, I will say this. When someone is trying to rent equipment and get a move on, dont shut your whole system down for maintenance. It totally screws the process up. Also, towing a trailer thats barely rated for a 1/2 ton pickup with no trailer brakes, thru snowpocalypse up and down the mountains in Virginia and NC, the pucker factor was up there. But, we made it there and back.Leif T.
Customer did not leave a comment.ALAN S.
Overall this was a great UHaul experience. The staff at Fatboyz were extremely helpful, knowledgeable & courteous. They made this rental easy for us. The truck was clean & pretty new. The perfect size truck for the job. We will definitely recommend & use this locations rental services should the need arise. Thank youlorri D.
Customer did not leave a comment.Christine W.
Customer did not leave a comment.Philip S.
Customer did not leave a comment.lindsey M.
Great location Friendly,,They where a big help,,,,,Danny M.
Customer did not leave a comment.Yvonne M.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.DEON M.
Customer did not leave a comment.Troy R.
Customer did not leave a comment.Christine W.
Great vendor, very accommodating, we were in need of a moving trailer at last minuet and they stayed past closing to make sure we got the trailer. Would highly recommend them to all for U-Haul needs and more !! Thank You Fatboyz ( Dan Armstrong )DANIEL A.
I can't say enough about the kind folks at Fatboyz Auto Sales LLC on National Road, St. Clairsville Ohio. They were excellent in every regard, and I would highly recommend them to anyone reading this review. Sadly, the same cannot be said about the Uhaul Corporation. Scheduling and customer service was an unmitigated disaster and was a major source of stress. I give Uhaul a zero on a 1-5 for my recent experience, and I doubt that I will ever use Uhaul again as a carrier, but again, at the end of the journey, Fatboyz Auto Sales was excellent and they, not Uhaul, are the reason for the five star rating.Bill M.
Customer did not leave a comment.Amy S.
Customer did not leave a comment.joshua S.
Customer did not leave a comment.Danelle K.
Customer did not leave a comment.Eric K.
Quick and easy pick up and returnCristy H.
The associates were very nice and helpfulsamatha K.
Customer did not leave a comment.Douglas R.
i have rented many times i don't think i will ever use u haul again .they put a hold for $164 .50 then took $204 for the bill but never released the $164 from hold this is unexceptable..this has never before when i rented a car or truckjim M.
This is pertaining to the confirmation from U-Haul, I have twice got confirmation numbers for my rental and both said they were guaranteed to be where I ordered them and both times they were not and had to go to another location. When I order on line I always pick the location that says Guaranteed but I then get a call saying its not there and then have to change my plans to get it from another U-Haul dealer, The U-Haul rep that calls me says They don't know why that happens ???DAN A.
Great staff. Friendly. Even offered breakfast!vince K.
Customer did not leave a comment.Regis C.
The sale people were very friendly and helpful, and the location is perfect right on route 40 next to the interstate easy in and outcarl R.
They go well above and beyond to help fit your needs. I really enjoyed dealing with themMichael A.