Great customer serviceSTEVI L.
Customer Reviews for Fat Boys Fleet
(U-Haul Neighborhood Dealer)
Pasco, WA 99301
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat-Sun: Closed
Special Operating Hours
- 12/24/2021: Closed
- 12/31/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice, clean nearly new equipment and god service by the staff too made this rental a good one! Thank you.RYAN D.
Customer did not leave a comment.Chuck B.
Customer did not leave a comment.Wendell B.
The woman who helped me was extremely professional and pleasant to deal with.Mark H.
The service was excellent, friendly and very helpful...DAVID M.
Nobody was there when we dropped the truck off. Location is easy accessible.VAUGHN J.
Nothing compared to the Bend, OR location. Much betterkelly R.
Everything was great and I would recommend your company to others..thanks for making moving easier..mrs. Carr.JESSICA A.
Customer did not leave a comment.Jeffrey R.
On deaf ears, I'm sure. Let me first say I have two experiences to describe this time. My first reservation was made a few weeks before departure. The day before my cross country trip a reservationist called to tell me there were no trailers available. Sounded a little amazing to hear, but that was it. I asked again and the lady said there wasn't a single trailer available in Idaho, Washington, or Oregon. She continued to explain equipment isn't booked until the day before. Hard to deliver, right? That's what I thought. My reservation was then canceled the day before a cross country trip. I asked if there were any trailers in Montana or California. The lady informed me it ease the her area of responsibility. Why do I continue to return? After checking my reservation to confirm it was cancelled, I made a new reservation. It went through and I picked up my gear the next day, and made my 5 day drive without issue. Drop off point was amazing also. If I had another option to flush your company down the drain, I would. Every time the same junk. Like I said, deaf ears. I'll hold my breathe for a call from a manager. Ed Bass Former customerEdward B.
Customer did not leave a comment.Travis R.
Provide the additional equipment requested. Missing the dolly I had on my order. I am not sure if this is up to the location or up to U-Haul, but the truck's alignment was dangerously bad. The truck drove an angle the entire time and I had to have the steering wheel turned about 45 degrees to the right just to be able to drive straight.Camelo D.
Customer did not leave a comment.John C.
Customer did not leave a comment.EMMANUEL M.
Nothing, everything was smooth sailing. Truck (26ft) was clean, easy to drive, glad it wasn't diesel and wasn't a gas hog ??Larinda L.