EZ IN AND OUT WITH GREAT LOCATIONKevin L.
Customer Reviews for Fastrax LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty, self-pickup did not work due to the U-Haul website not working, , truck was older and pretty beat, location doing the rentals was fine.kevin K.
This is the second location I had to have arranged for pickup. First location was closed with no sign or notice. I had the Scheduler call this shop to verify they were open before I drove 25 miles. When I got there they were closed as well and didn't show up for 15 minutes. After that, pickup was normal.George R.
Location was excellent, employee was helpful and got me all hooked up. Very nice and friendly.KEVIN C.
The guy at the counter was helpful. Pick up/drop off of the truck was seamless especially with the app. Truck was basically brand new, drove smooth and was very clean and well maintained. I didn't realize the small 10 foot rtuck didn't have a ramp on the back but it ended up working out in the end. I def recommend this location.Alex V.
My only concern was contacting the office. I had a question. However I resolved the issue myself. There is an app for that!! I was greeted professionally and I was I instructed thoroughly. If I had to use the service again. I WILL without hesitation.Awolana O.
The van was clean but there were maintenance issues need repair of no fault of the vendor with 25k miles cracked windshield and bald rear tires I rent at least once a month so the van needs to be road readySTEVE W.
Still waiting for a manager to reach out to me, was told nothing will be charged to my credit card yet they charged meTRACY M.
Customer did not leave a comment.George C.
Customer did not leave a comment.Bethany L.
This dealer was very professional, great customer service! I had come from a dealer whom I made a reservation with days prior went to pick up the trailer and he refused to give me the trailer. Came to fast trax and he has us set up and on the road within minutes! Thank god for fast trax, the other dealership would've ruined our entire trip. Fast trax is incredible!BRANDON L.
windshield had a crack that was documented by the agentSTEVE W.
Good jobCleve W.
Customer did not leave a comment.alan O.
Customer did not leave a comment.alan M.
Everything went just as smoothly at the drop off location as it dod at the pick up location. I was quite pleased with the entire experience!Robert C.
Customer did not leave a comment.alexandra D.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.PAUL W.
Customer did not leave a comment.Wilfredo R.
Mike at office was very helpful and polite. Made the rental go without any issues.LINDA P.
Customer did not leave a comment.Peter L.
the only thing I noticed when I got the van home was the rear tires was very low on tread border line bald and no time to exchange out the van with only 20K miles on the speedo thankfully I had no issues even with steady rain from MA to CT everything else was fineSTEVE W.
Customer did not leave a comment.Julie G.
just wash the mud thats in the van floorErnest M.
It seems it's a very good service you provide you can't do much better then what you provided for usErnest M.
Customer did not leave a comment.Paul D.
Space available, office was closed; used self-return option.Jonathan H.
Trailer was faulty and truck had bald tires. Had three roadside assistance calls and had to add a day to the itineraryâ€¦JORGE N.
Very pleasant experience! Would definitely recommendHEATH G.
Have more equipment available. Will be needing a box truck for the final move and when we rented this unit, it was the only equipment available.dawn Y.
Customer did not leave a comment.Bradlee S.
Customer did not leave a comment.STEVE W.
Fast, efficient, ready for us. Answered all of my questions. Very helpful!Joseph H.
He was amazing. Very helpful and patient and thorough. Best part of the whole rental experience honestly. The lady in scheduling for Richmond VA was great as well.Antoinette H.
Customer did not leave a comment.KAREN D.