Service was Horrible! When I arrived to the pick up location, none of the mobile links worked for proper check-in, and I was NOT informed by the worker to take a picture of the dashboard for mileage estimates. I was double charged for miles that I DID NOT drive and was not refunded back for this mistake on UHAULs part! This was a big miscommunication on their part and they did nothing to try and resolve the issue. I didn't even receive the appliance dolly that I paid for! UHaul also lied on their website that the rental rates are hourly. This is apparently FALSE! Even if you rent a UHaul for just 3 hrs, they still charge an entire Day Rate! This is not stated on the website or fine print! Why give the customer the option of an hourly rate when your just going to charge a day rate anyway?! Over all, this was a horrible service that was only supposed to cost me $44 and I ended up paying over $90 for someone else's mileage and the negligence of the UHAUL employee. Don't even want to use UHAUL ever again. Going to Budget.Lawrence M.
Customer Reviews for Fastlane Emission 4
(U-Haul Neighborhood Dealer)
Lithonia, GA 30038
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 5 p. m.
- Sábado10 a. m. - 4 p. m.
- 12/24/2022 - 12/27/2022: cerrado
- 12/31/2022 - 1/2/2023: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Extraordinario servicio al clienteRAYMOND A.
This location closes up early around 6pm and is closed on Sunday, I recommended Candler Rd or somewhere where the location is open on Sunday, everyone cannot drop the truck off on Monday because they will be at WORK.michelle L.
Let them know that the office to the Uhaul is located at a service station inside the "Emission Tent".Jeffrey M.
The truck check engine light was on and the truck steering wheel would shake bad if the truck speed went over 50 mph. They told me one price and was charged another. Didn't like this location. Will stick with the Covington hwy location I been using,they have great service and the price doesn't change after drop off!Melissa P.
The process was the worst-case ever. Manger wasn't on sight. She was very rude talking to me. She forced us to put all of our information on the phone and send it to her because she did not want to come to the location. This was the worst experience ever.Vernita T.
The lady is amazing at this location, super sweet! Nevertheless the Uhaul needed to be seeviced and i had other issues. Reached out to Uhaul and xlearly they dont care enough to follow up like they said they wouldJennifer B.
Customer service was great. The truck need servicing. The steering was stiff when turning.geri W.
More gas in equipmentMordi O.
El cliente no dejó un comentario.Keith G.
El cliente no dejó un comentario.michelle B.
El cliente no dejó un comentario.Eileen H.
El cliente no dejó un comentario.Leanard T.
This was the worst rental from uhaul I have ever had. The truch was so dirty. The seat was dirty i was afraid it was going to dirty my clothes. The glass had streak from coffee or something the inside roof has some brown spots like coffee was splash on it the truck had a unpleasant odor.Lindale L.
Customer service was horrible.. I rented a dolly, went home realize it wasn't in the truck. Went back to the location and the nasty customer service lady just said we do not have one!! But I was still chargeâ€¦ I want my money back for the dolly!!!Brandy W.
Nothing I can think of. Everything was great.Ray L.
Give us a real price and not a estimate priceKaseem W.
El cliente no dejó un comentario.Sharde S.
Great service!Eugenia T.
Great customer service and easy processDarrell H.
El cliente no dejó un comentario.Randall C.
The interior of the truck should be cleaned after each use. Also the gas should always be at full, as it is difficult to refill 7/8 of a gas tank.Lennox B.
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.Alaysia B.
The location of the truck was behind the building and NOT on Panola Rd. My equipment was NOT in the truck.Juan P.
The young lady was awesome.Toni C.
Have all equipment that we reserved as a client and not have us go to another location for equipment and that location did not have what we reserved as well. False advertisement.NICOLE R.
El cliente no dejó un comentario.Desiree R.
They charged my card and when we went to the lock box to get the truck no key was available I had to rent from another location and I still have not received my refundPhillip E.
No further comments.MICHAEL H.
Better communication about mobile checking/ pickupCHARLIE F.
El cliente no dejó un comentario.MAURISHA J.
Very nice and professional servicesLeonard J.
El cliente no dejó un comentario.Dexter M.
Interior of cab floor and trailer floor needed cleaning. I was do a refund for mileage but haven't received it or my final receipt.Chante R.
El cliente no dejó un comentario.Gregory G.
So the u haul truck had some roaches inside of it and in the front of the truck had only one light working and that is very dangerousNina B.
El cliente no dejó un comentario.Aisha T.
El cliente no dejó un comentario.EDDIE C.
Everything. The customer service. The way its set up. All of it!RICHARD B.
El cliente no dejó un comentario.Sernee M.
El cliente no dejó un comentario.Akheel C.
El cliente no dejó un comentario.JOSHUA G.
I was overcharged. Error was made and I was charged for 50 additional miles and insurance coverage that I declined. I called the location twice and left messages. Still no callback.Scipio S.
My issue is with the Minola Rd. location and Panola Rd. My original location was the Minola Rd. location when in knocked on the door of a warehouse that looked to be closed I was told that the person who does uhual wasn't there and i would have to get a refund. I called the 1800 number and had my reservation transferred to the Panola Rd. location just to get a truck with a busted mirror and busted tire pressure gauge. Also, I paid extra for a furniture dolly and the Panola Rd. location didn't have any dollies at all. And i was moving two couches on my own. I need the amount i paid for the dolly refund to my account ASAP and a discount for have to drive a truck in such poor condition.Brandon B.
El cliente no dejó un comentario.Lateesha G.
El cliente no dejó un comentario.CLARENCE A.
Actually have a lock box code that works.Shana H.
El cliente no dejó un comentario.RONNI-MONIQUE S.
No improvements, excellent customer service!KRISTEN L.
She needs more space but overall she made it happen and was VERY NICEAndrew R.
El cliente no dejó un comentario.ancel keith H.
I just felt I was over charged by Uhaul I paid $108 for a rental that should have cost $40 and I brought it back an hour earlyTameka H.
El cliente no dejó un comentario.Rashanna L.
El cliente no dejó un comentario.KIERAN S.
El cliente no dejó un comentario.Sirena S.
Checkout person very nice, but store in a bad location for traffic. I was charged much more for gas than I used.Edna W.
I had a great experience. It was smooth and quick!HANNAH G.