Customer Reviews for Fast & EZ Self Storage
(U-Haul Neighborhood Dealer)

221 reviews

5445 Olive St   Montclair, CA 91763
(One block East of Central Ave on Olive Street)

(909) 624-1495

Office Hours

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/6/2024: 9:30 am - 12:30 pm

Services at this Location:

Contact Us

(909) 624-1495

5445 Olive St
Montclair, CA 91763
(One block East of Central Ave on Olive Street)

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/6/2024: 9:30 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

FRANZ SIEP 
Rating:
5.0

In my opinion, there was nothing that needs improvement. Dory was super helpful and thoroughly explained everything to me. Super impressed with her.

Mars Crain 
Rating:
4.0

Customer did not leave a comment.

Daniel Slattery 
Rating:
5.0

Dori was wonderful

Karen Annoreno 
Rating:
5.0

Customer did not leave a comment.

DORI LIDDELL 
Rating:
4.0

Customer did not leave a comment.

Corlan Harrison 
Rating:
5.0

The lady at the front desk named Dori was very sweet. I appreciate her for everything. Definitely recommend this location

Veronica Vance 
Rating:
5.0

Customer did not leave a comment.

Luis Amenero 
Rating:
5.0

Customer did not leave a comment.

Marguerite Elliot 
Rating:
5.0

Wonderful woman at the front desk of this facility was very helpful. Everything worked great and the self drop off was perfect

Julian Kwasneski 
Rating:
5.0

👍

Ionut Dorobantu 
Rating:
5.0

Customer did not leave a comment.

Alexander Alcantara 
Rating:
3.0

Customer did not leave a comment.

Vanessa Davis 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ZAZUETA 
Rating:
5.0

Customer did not leave a comment.

Shannon Griffiths 
Rating:
5.0

Customer did not leave a comment.

Leticia Valdez 
Rating:
5.0

Customer did not leave a comment.

joshua perez 
Rating:
1.0

The reception for internet access on my cellphone in that location area was almost nonfunctional. It took me 1:30 hours to complete the pick up only to find out that the fuel level was not recorded for my account, and the dolly that I was asked about on the phone with UHAUL numerous times, was not in the truck for me. This pick up was my worst experience ever, and the operator on the phone never stopped trying the work things out on my phone, and start trying other solutions, since the problem with the internet on my two TMobile iPhones, for probably more than 80 minutes. Didn't expect UHAUL not having provided its operators with other solutions such as using the persons information and asking to simply email them photos of the license and the headshot, so the customer would have a sense that his or her time and situation is important for UHAUL. If a place is selected for self-pickup, it should be in an area with good phone data reception.

BEHROOZ ASADI 
Rating:
5.0

Very Friendly and professional

Magno Lopez 
Rating:
5.0

Everything was fast friendly affordable. Excellent service. THank you

Michael Rodriguez 
Rating:
1.0

Add checking for spare tire to list of items that need be checked by customer and U-haul employee before driving off. I was charged for a missing spare tire that the uhaul employee said was there before I picked up. I have no clue weather it’s was there or not. Cuase I was not asked to check.

Edward Padilla 
Rating:
4.0

Customer did not leave a comment.

Maria Gaona 
Rating:
5.0

Absolutely the best rental experience ever. Doria was outstanding. She was very helpful. She made a difficult day much, much better. Excellent in all areas. Would definitely use this location again in the future.

Peggy McDonald 
Rating:
4.0

We were assigned another location other than the nearest location of the destination. The representative was so friendly and check close then accurate.

Robert Decker 
Rating:
4.0

Customer did not leave a comment.

Eric Chen 
Rating:
2.0

No gas in the truck and then was charged additional gas fee even though we had put gas already

Oreoluwa Omomofe 
Rating:
5.0

Very kind stuff

alianuska cordovr 
Rating:
5.0

Dory was very nice kind and sweet that's why I like renting from this location and Lee was very nice and pleasant

Darlene Archille 
Rating:
2.0

Customer did not leave a comment.

Cesia Paniagua 
Rating:
5.0

The lady was super helpful especially with return as we were not able to contact uhaul. She went out of her way and that too after business hours

Amit Shah 
Rating:
5.0

Excellent service. Goes above and beyond. I always rent from this location because of the customer care.

ROWENA SCHILLER 
Rating:
5.0

Dori was wonderful. She made sure the truck was clean and she was so efficient! Would definitely rent from here again!

Michele Guerrero 
Rating:
5.0

Customer did not leave a comment.

Paul DeRouen 
Rating:
5.0

Customer did not leave a comment.

karen -see notes tenaglio 
Rating:
5.0

Dori is fantastic!

David Moore 
Rating:
5.0

Dori was fantastic!

David Moore 
Rating:
5.0

Customer did not leave a comment.

Charles Williams 
Rating:
5.0

Customer did not leave a comment.

Lajoii Henderson 
Rating:
5.0

Customer did not leave a comment.

George Valdez 
Rating:
5.0

Customer did not leave a comment.

Terry ott 
Rating:
5.0

Veronica was awesome!

Bernadette Partida 
Rating:
1.0

Customer did not leave a comment.

Kwanhee Nam 
Rating:
4.0

Customer did not leave a comment.

JULEE ABRAHAMSON 
Rating:
1.0

The location was closed when I arrived at 5:30 PM. I didn't realize it was going to be closed. I called customer support. They recommended I download the app to drop off with. I spent over half an hour struggling to create an account. Finally gave up and called again. I offered to drop off at another location. Rep assured me I could drop key and there would be no fee if I left it where I was. I did so and still got charged another day fee. And to my surprise, I was charged a 40$ fuel charge even though I put more gas into it than I picked it up with. Customer phone support was friendly and helped me refund the extra day and fuel charge when I called today. I am waiting for the refund to go through.

Phillip Pamplin 
Rating:
5.0

Nothing

HAROLD ULRICH 
Rating:
5.0

Dory was very helpful & had good energy.

Alejandro Fernandez 
Rating:
5.0

Everything was exelente

GILBERTO LUNAMURILLO 
Rating:
5.0

Customer did not leave a comment.

MARIO VINOYA 
Rating:
5.0

Customer did not leave a comment.

KWANHEE NAM 
Rating:
5.0

Great easy experience. 🔥

Brandon Sellers 
Rating:
5.0

Customer did not leave a comment.

Jesse Betancourt 
Rating:
5.0

Very friendly customer service. Very efficient.

Sue Cauley 
Rating:
5.0

Nice stuff and wonderful service

HONGYI WANG 
Rating:
5.0

The representative was very friendly, well knowledgeable and great to be around. enjoyed talking with her and renting the vehicle as well.

LARRY WILLIAMS 
Rating:
1.0

Bad customer service

GEORGE ESHAK 
Rating:
5.0

Perfect experience. Thank you

JOEL JACOBY 
Rating:
4.0

More truck sizes.

RATANAK SAMBO 
Rating:
5.0

Thank you Vicki and Dori for your assistance

PIERRE HOLLIFIELD 
Rating:
5.0

The location pickup was great! My complaint is with the pricing structure that is in place with UHAUL. Terrible. I will never use U-Haul services ever again.

RAFAEL AVILA 
Rating:
5.0

Customer did not leave a comment.

MARIA MILITELLO 
Rating:
4.0

Was easy to book the appointment online. When I arrived the staff was very helpful and attentive. The truck performed well and was the perfect size for our furniture move. Would definitely use this facility again if the need arises.

RAYMOND HALLENBECK 
Rating:
4.0

Customer did not leave a comment.

JOSE OLIVA 
Rating:
5.0

The online check in was a circus nightmare. If not for the employee at this location helping with this process I would have canceled this reservation.

Rowena Schiller 
Rating:
3.0

Customer did not leave a comment.

Mingming Zhang 
Rating:
5.0

I have no problem, they took care me very good.i recomend.

Jose Rodriguezmartinez 
Rating:
5.0

The mobile check-in and drop-off experience was very disappointing. Both times, the service failed to recognize my phone's GPS (despite being on, and even restarting the phone to see if that cleared the cache and cleared up the issue) and failed to allow me to proceed with the acquisition and drop-off procedure. It was only because there was an attendant available to help me that I was able to get the truck I had rented. Even then, she had several issues with UHaul's service, and the whole process took about thirty minutes to complete.

DEREK SMITH 
Rating:
5.0

Dori is great!

DANDRIA CHAMP 
Rating:
5.0

Dory was exceptional! She practiced all of the cleaning techniques that you could ask for. Great customer service!

Darlene Quick 
Rating:
5.0

Nothing my experience was excellent

Liliana Martinez 
Rating:
5.0

Our experience with pickup and delivery was great Very friendly and efficient. We tried three times to do the on line preparation before pickup but the system kept erasing the information. That part was a little frustrating.

NATHANIEL FRYML 
Rating:
5.0

Customer did not leave a comment.

John Shakrian 
Rating:
5.0

Great customer service!!

Royce Jacoby 
Rating:
5.0

Nothing to add. Rental process was flawless

Anthony Delrio 
Rating:
5.0

Customer did not leave a comment.

Marisela Mendez 
Rating:
5.0

Very helpful and nice.

ANTHONY BISSONNETTE 
Rating:
2.0

Customer did not leave a comment.

Armando Edang 
Rating:
5.0

Great customer service

Anthony Folson 
Rating:
5.0

Customer did not leave a comment.

Iris Hunter 
Rating:
5.0

Customer did not leave a comment.

Kelly Robinson 
Rating:
5.0

Everything was great

Jeff Ra 
Rating:
5.0

Customer did not leave a comment.

nannatte nebares 
Rating:
5.0

thank you excellent

barbara scharf 
Rating:
5.0

Online process takes a long time, but ultimately was convenient. Had to wait for the key since it wasn't in the lockbox.

John Loader 
Rating:
5.0

Actually.... nothing. The staff is professional, knowledgeable, timely, and very helpful with all my questions. In fact, these very qualities are why i'm a multiple user or "regular" at this location.

AJ Ursic 
Rating:
5.0

Nothing. Dori was professional and yet perfectly accommodating to our needs. She is personable and makes the entire process easy. She was able to quickly provide quotes for several of our possible scenarios. Thanks... we'll be back. Be well, ~A.J.

Alexander Ursic 
Rating:
5.0

Great customer service!

ANDREA GOMEZ 
Rating:
3.0

Customer did not leave a comment.

Joseph Macera 
Rating:
5.0

Customer did not leave a comment.

Gregory Skinner 
Rating:
1.0

Got charged &8 for gas when I clearly returned the truck at the same level I got it (just below half a tank)

mitchell gray 
Rating:
2.0

I dropped off the truck at the drop-off location however it was closed and putting the keys in the Box it said to stop and call a number and it supposed to have prompts no one ever answered the phone the prompts never helped me I was there for 30 minutes trying to drop the keys in the Box I call back the next day the lady had customers so I never got help I don't like that method.

Robin Walton Cole 
Rating:
5.0

Customer did not leave a comment.

Dawn Chase 
Rating:
4.0

Customer did not leave a comment.

Lynn Uwadiale 
Rating:
3.0

Customer did not leave a comment.

Tanisha White 
Rating:
5.0

Customer did not leave a comment.

Wendy Mestas 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER KELLNER 
Rating:
5.0

Everything was great. Friendly staff, clean and ready truck and easy instructions for booking. It was a great experience.

Michele Putini 
Rating:
5.0

Excellent customer service. Easy location. Great parking.

Gary Lawson 
Rating:
5.0

Customer did not leave a comment.

Chris Sekiya 
Rating:
5.0

Customer did not leave a comment.

Rebecca Faulstich 
Rating:
5.0

Nothing!!! The service was phenomenal! I was sooo anxious about my move, but Dorie helped me so much! She's GREAT!!! I can't thank her enough for both her warm personality and her knowledge of the U-Haul services provided!!! I definitely plan to work with this location when I move back to the area!

Vanessa Tyson 
No reviews have been submitted for this location.

Additional Services at this Location

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