Customer Reviews for Fast Track
(U-Haul Neighborhood Dealer)

141 reviews

15779 15 Mile Rd   Clinton Township, MI 48035

(586) 415-3339

Office Hours

  • Mon-Fri: 10 am–2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(586) 415-3339

15779 15 Mile Rd
Clinton Township, MI 48035

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–2 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

They were very laid back which concerned me. They gave me no receipt on drop off but there were no additional charges which is what I was afraid of. Everything in the truck worked. It was clean. No problems on the trip. No unexpected added costs!

Edmund Sokolik 
Rating:
5.0

Customer did not leave a comment.

Jennifer Golda 
Rating:
1.0

Customer did not leave a comment.

Khadijah Dawson 
Rating:
1.0

Appliance Dolly and Furniture Dolly was not provided though I paid for them online. Make my moving very difficult and to a lot damage on the building and the stuff, very disappoint.

Shamil Kaka 
Rating:
4.0

Customer did not leave a comment.

Robert Kokko 
Rating:
5.0

Customer did not leave a comment.

Amr Elsaadat 
Rating:
5.0

The staff were excellent. The truck needs an ice scraper.

Dorian Moore 
Rating:
5.0

Customer did not leave a comment.

Heather Uhley 
Rating:
1.0

They wouldn't give me the keys at first said they don't rent on Saturday

David Krastes 
Rating:
1.0

Need to clean truck before giving it to customer. And not use it before and try to charge customer for miles and more fuel

Jose Gutierrez 
Rating:
3.0

The instructions has to be very clear and precise on how to pick up the truck and return it by using your phone. I followed the video on how to do it and from what I experienced it was extremely difficult because certain information was missing on how to log in when you return the truck. I had to call customer service for help and waited for almost 2 hours just to get help and notify someone of my issue. When customer service explained to me how to return the truck it was a different way to log in than what the video told me. Other than this, the truck was clean, running decent it had a hard shift with the transmission, had some big scratches on the side but ran good on gas.

Darrick Gibson 
Rating:
5.0

Customer did not leave a comment.

James Kenny 
Rating:
5.0

We utilized the after hours option to drop off the truck at this location. It was a nice big parking lot to find a spot in & drop the keys in a box. Worked out very nice! Only suggestion would be to add a "U-haul logo" on the key drop box box itself to avoid any confusion. ( It was an Auto repair shop as well.) Thanks again.

Douglas Didia 
Rating:
2.0

Customer did not leave a comment.

mitchell zuber 
Rating:
5.0

Customer did not leave a comment.

James Flemming 
Rating:
5.0

They were awesome

Dena Achille 
Rating:
4.0

Customer did not leave a comment.

Talir Griffin 
Rating:
1.0

Overall experience with U HAUL was terrible. I had limited time to move my elderly parents and U HAUL called the day before to cancel my reservation, stating they didn'thave a truck for me. Why make a reservation at all if doing so doesn't RESERVE your equipment? They finally found me a truck but I had to drop off at pickup location which required an extra hour's drive. Again, not what I made a reservation for. The contact free equipment pick up also did not work. Truly terrible customer service. I will never use U HAUL again.

Jeff Wyman 
Rating:
3.0

We called and the truck was available on short notice. It was clean. The agent was quick and professional. The truck was fine. My only complaint was how expensive it was. But on short notice I had no time to shop.

james joseph 
Rating:
5.0

Customer did not leave a comment.

Robert Gray 
Rating:
5.0

Provide a ramp for easier lifting onto the truck

Miroslav djuric 
Rating:
5.0

Mitch was awesome. He made us feel very welcome and took care of all our needs quickly and politely. He is an asset to Fast Track and U-Haul.

Gary Burnett 
Rating:
5.0

The guy in fast track was very helpful and nice . But I didn’t like how my online chat operated name Olivia was rude as fuck !

natania donsen 
Rating:
5.0

Great customer service! Thank you.

Ahmed Omar 
Rating:
5.0

Customer did not leave a comment.

Susan Palmer 
Rating:
5.0

Great transaction- very helpful- would go to this location again if needed. Thank you !!!!!!!!!!

CHRIS NICHOLS 
Rating:
5.0

Very friendly

Joseph Stencel 
Rating:
5.0

Customer did not leave a comment.

Radu Craciun 
Rating:
3.0

Make sure the gas is completely full. I was told it was full and it was not!!

Laura Fuller 
Rating:
5.0

Customer did not leave a comment.

Sarah Francis 
Rating:
5.0

Very efficient, conscientious, made sure my rental was as smooth as possible.

janice haskin 
Rating:
5.0

Quick,easy, and ready!!! Great job

Steve Clark 
Rating:
5.0

Customer did not leave a comment.

Ryan Forhan 
Rating:
5.0

Customer did not leave a comment.

DEVON SMITH 
Rating:
5.0

Mitch was very helpful and kind.

faith strutz 
Rating:
5.0

Customer did not leave a comment.

RENEE JOHNSON 
Rating:
1.0

We were charged for 24hrs however I rented the truck at 11am and was told to return it at 6pm on the same day. When I returned the vehicle we sat in the shop for 15 mins waiting for an employee to assist us. I only received help when I called the shop and told them I was at the front desk. I will never rent from this location again, and I tell everyone to do the same.

JOE BOROWY 
Rating:
1.0

They didn’t have the truck I wanted! Had to settle for smaller one which took me 4 loads and excessive mileages. They said they would give me discount, never happened! Had to clean 10 inches of snow off truck! Very upset customer!!

Heather Durham 
Rating:
4.0

Customer did not leave a comment.

David Dutton 
Rating:
5.0

Honestly this location was great. only complaint was there was only qtr tank of gas in it. Also the roof leaked and some of my stuff got wet.

Eric Janda 
Rating:
5.0

Very convenient, very friendly. The truck though is old, needs work, alignment is horrible, brakes aren't the best, the ignition was a pain to get the key out. It shifted horrible. Other than that experience was good.

MIKE PICCININNI 
Rating:
3.0

Customer did not leave a comment.

PAULETTE TOMLINSON 
Rating:
5.0

Customer did not leave a comment.

Elaine Brown 
Rating:
5.0

Customer did not leave a comment.

Daniel Mcgraw 
Rating:
5.0

It is an excellent service. Let’s keep up with the good work!

David Kue 
Rating:
4.0

Customer did not leave a comment.

Larry Brooks 
Rating:
4.0

gas tank was not full when I rented

George LYnch 
Rating:
3.0

Customer did not leave a comment.

thomas stoeckel 
Rating:
5.0

Everything went as planned so don’t change anything.

Stephen Livernois 
Rating:
5.0

Great place, everyone was amicable and helpful.

Robin Forst 
Rating:
4.0

Customer did not leave a comment.

Christine Satterfield 
Rating:
3.0

Just dropped off after hours

Anthony Sirianni 
Rating:
5.0

This location does not provide furniture pads, boxes or dollies. Convenient location is why I selected this neighborhood dealer.

Stanley Wisniewski 
Rating:
5.0

The two gentlemen who helped me at the counter were both friendly and informative. I would highly recommend Fast Track U-Haul. They're not rude like the regular U-Haul dealerships are. They want you in their to rent from them where is the other U-Haul dealership that I went to acted like I was bothering them. Fast Track was awesome! What really impressed me was that I needed the truck for another hour and a half and they let me have it without charge. I think they went beyond in customer service for me!

barbara wiegand 
Rating:
5.0

I filled up the uHaul not even one mile away but was still charged 8.55 for fuel. I know that's not much but I don't like it. That truck was full when I dropped it off.

Rene Thomas 
Rating:
3.0

Customer did not leave a comment.

Brandie Powell 
Rating:
4.0

Customer did not leave a comment.

Jonathan Mullinix 
Rating:
3.0

I reserved a truck online. My reservation was cancelled unknown to me. Fortunately they had a truck when I arrived that I was able to rent. The back of the truck was dirty. It looked like it was previously used to haul packages of fire wood.

Kolleen Farrah 
Rating:
5.0

Customer did not leave a comment.

Matthew Rowan 
Rating:
5.0

Have bigger trucks

JEFF HATFIELD 
Rating:
4.0

Customer did not leave a comment.

Erica Viars 
Rating:
4.0

Customer did not leave a comment.

Carlos Martinez 
Rating:
3.0

Customer did not leave a comment.

Pamela Stadwick 
Rating:
5.0

Quick service... whichever’s ready as promised...in and out and back again before you know it!!

James Authier 
Rating:
3.0

Customer did not leave a comment.

Mark Schildgen 
Rating:
4.0

Customer did not leave a comment.

Adrienne Willis 
Rating:
5.0

Customer did not leave a comment.

RYAN CURTIS 
Rating:
1.0

Booked reservation 10 days ahead of time. Called the day before and was told the 15 ft truck was there. I stressed the point that I needed dolley. The truck was not there do they sent my Son to another U Haul. No truck there. Then sent him to Clinton Yep. Got a truck but no dolley. Called Uhaul AGAIN about the dolley. They said they would reimburse me 10 that I paid for the dolley and $50.00 for the aggravation of not having a U Haul. When I took it back I was charged for mileage. My Son was supposed to Pick up by My house in Warren. Why should I have to pay for mileage back to my house from Clinton Twp because a truck was not ready near my HOUSE. Also he took Van Dyke to Lapeer because the freeway was closed ??? How Do YOU count mileage??? This was no small move. It was from Warren to Lapeer. My 9:A. M. reservation gave me a late start of 21/2 hours. I had family and friends waiting in Lapeer to unpack because I am elderly.....I paid your ridiculous fee for mileage that I feel I should not have to pay My moving experience was a nightmare !!!

donna mccue 
Rating:
4.0

Truck cabin smelled like a barn

Vanya Valencia 
Rating:
1.0

Salesperson was ridiculous - had no interest in helping. His name is Fadi or Fazi (not sure).

Donna Holland 
Rating:
4.0

Customer did not leave a comment.

gino petrovich 
Rating:
4.0

Customer did not leave a comment.

Sena Stark 
Rating:
4.0

Customer did not leave a comment.

Michelle Stephens 
Rating:
1.0

Rude customer service. Stay away from Roseville store. Use St Clair Shores location if you must. But I will never use uhaul again

steven clarke 
Rating:
4.0

Staff was very friendly and helpful.

Christina McCullum 
Rating:
3.0

Customer did not leave a comment.

Marsha Corbin 
Rating:
5.0

Customer did not leave a comment.

Paul Burt 
Rating:
5.0

The team was great to work with and it was great to have after hours drop box

Tom Hendrick 
Rating:
2.0

We returned out truck to the 15 mile location but no one there knew what to do - and we were charged 10 for mileage which would have been avoided if we had been able to drop off in New Center. This location doesn't have a night drop box and we had to return in the AM to turn in our keys. First two guys dais they didn't know what to do.

Gregory Grabowski 
Rating:
5.0

Employees here were friendly and even called me back when I left some hair clippers on the floor in the front seat.

Kevin Wood 
Rating:
3.0

The location at 13 mile and Ryan road where I was to drop off the trailer refused me. The 13 mile and Ryan store directed me to drop off at another location who refused me, they in turn sent me to a location that was out of business

Scott Bogart 
Rating:
5.0

I cannot think of a thing. My experience could not have gone smoother!

GREGORY DONALDSON 
Rating:
5.0

Customer did not leave a comment.

Kimberly Belisle 
Rating:
5.0

Customer did not leave a comment.

RICHARD KERMODE 
Rating:
3.0

Customer did not leave a comment.

Scott Schrewe 
Rating:
5.0

Customer did not leave a comment.

Danielle Rivard 
Rating:
5.0

Customer did not leave a comment.

Renee Rovacchi 
Rating:
3.0

Attendant was uninterested in pretty much anything to do with UHaul. He would not take my returnables, saying, "We're not a UHaul, Uhaul place." Considering how often I have used UHaul over the years, this place gives a bad name to UHaul

Marie Schumacher 
Rating:
5.0

Customer did not leave a comment.

Cherry Gruenwald 
Rating:
4.0

Fast service and no hassle. In and out in minutes.

Joel Kohtz 
Rating:
4.0

Customer did not leave a comment.

Gregory McAllister 
Rating:
5.0

Customer did not leave a comment.

Jim Janks 
Rating:
4.0

Facility was very accommodating and easy to work with, A+ there. Truck itself was very clean, but was older and a bit in rough shape.

Andrew Frank 
Rating:
5.0

Customer did not leave a comment.

Lauren Harper 
Rating:
4.0

A bit more clarity on the drop off procedure.

Mark Trouse 
Rating:
4.0

truck had half tank of gaswhen I picked it up ,,but I only went 20 miles in it ..

Judy Spencer 
Rating:
4.0

Customer did not leave a comment.

Thomas Howard 
Rating:
3.0

Customer did not leave a comment.

Stanley Kielar 
Rating:
5.0

Customer did not leave a comment.

April Podolan 
Rating:
5.0

Customer did not leave a comment.

julie phillips 
No reviews have been submitted for this location.

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